Razer
Reviews and Complaints

and they say same thing. No help at all. Very disappointed with the service.

My experience with Razer has been a bit of a letdown. I had an issue with my credit card reload and bank reload, and unfortunately, the support team was not able to help me out. I ended up with $800 frozen for 60 days, which was a huge inconvenience for me.

When I reached out to the support team, they simply told me to contact my bank to solve the problem. I did as they suggested, but my bank confirmed that the payment was already confirmed and could not be refunded. I then wrote back to Razer support, hoping for a different outcome, but they gave me the same response.

I was really hoping for some help from Razer, but unfortunately, they were not able to provide any assistance. It's disappointing to see a company not take responsibility for their mistakes and not offer any solutions to their customers. I hope that in the future, Razer can improve their customer service and provide better support to their customers.

to Razer. The graphics are amazing and the speed is so fast. I can play all my favorite games without any lag. The keyboard is also really nice to type on, it's very responsive. The only downside is that the battery life isn't as long as I would like it to be, but that's expected with a gaming laptop. Overall, I'm really happy with my purchase and would definitely recommend Razer to anyone looking for a high-quality gaming laptop.

I gotta say, I'm a bit bummed out about my Razer Phone 2. I shelled out a pretty penny for it back in 2018 - around 700 Euros, if I remember right - and now, not even five years later, the darn thing's been discontinued. That means no more updates, no more new models, nada. And for a gaming brand like Razer, that's a real letdown.

Don't get me wrong, the phone itself is still pretty great. It's got a super-fast processor, a big ol' screen, and some seriously impressive speakers. Plus, it's built like a tank - I've dropped this thing more times than I can count, and it's still ticking. But without any updates or support from Razer, I'm starting to worry about how long it'll stay that way.

I mean, I get it - technology moves fast, and companies have to keep up. But it's frustrating to see a brand like Razer, which prides itself on being a leader in gaming tech, just drop a product like this without any warning or explanation. And for those of us who invested in it, it feels like a bit of a betrayal.

So yeah, I'm thinking it might be time to switch to an iPhone. I know they're not perfect either, but at least Apple tends to support their products for a good long while. And hey, maybe I'll even get to play some mobile games without worrying about my phone becoming obsolete overnight.

Razer's customer support is like a nightmare that never ends. I'm telling you, don't even think about buying their products! They're way too expensive, and they break down all the time. And if you have any issues, forget about getting them fixed without spending a fortune. Their support team is just terrible, worse than dealing with Comcast. I swear, I regret buying my new laptop from Razer more than anything else I've ever bought. Please, please, please don't make the same mistake I did.

So, I gotta tell ya about my experience with Razer Customer Service. I had a Razer mini mouse that stopped working within the 2 year warranty period. The optical sensor was the problem, but everything else was working just fine. I did some googling and found out that this is a pretty common issue with the Razer viper mini. I bought the mouse through Amazon from a reseller, but they weren't responding to my messages. So, I decided to contact Razer directly since I had registered the mouse when I bought it 16 months ago.

I gotta say, it was a real hassle trying to get support from Razer. I was in contact with over 5 different agents over a period of 10 days. I had to supply videos and scanned documents to show them the issue. Finally, after all that, Razer denied support claiming that the reseller wasn't authorized. I didn't even know that at the time of purchase through Amazon. So, I'm out 40 bucks now.

I gotta warn ya, if you're thinking about buying any Razer products, especially the expensive ones, you might wanna think twice. I've had various Logitech mice over the years and they last forever. I've never had to use the warranty. This Razer mouse stopped working within 16 months and the company wouldn't even support their own product within the warranty period. So, be careful out there folks.

The Razer Kishi is a really good controller, it says what it is - no latency, responsive, easy to connect, and it's comfortable in the hands of mobile gamers. Now, the reason why my title says "decent" is because mine actually broke not too long ago, and here's why:

The controller itself, the way it's built, is why it's not working anymore, well at least the left side of the controller. So, I should've done my research more thoroughly in the sense of what problems did other people have when they bought theirs and how long they've had it before it broke.

So, people had the same problem, for some reason the left side just wouldn't respond, and there were 2 ways to fix this situation yourself (other than contacting support).

The first would be to make sure you had something turned off in settings. I'm not sure what it was, I'm guessing it had to do something with tracking or mapping on your phone, so just turn off those settings because apparently, it's changing how your controller is reacting when connected to your phone.

The second would be to just update the controller if it isn't already updated to the latest version, and if it still acts wonky when trying to move, just restart your phone with the controller staying connected and try using it now.

These are some good methods if you want a quick fix, but the first solution is only for Androids. There's no idea on how to fix it on IOS except to update if needed and restart your phone. Now, this may work for most people, so if it does, kudos to you. But the issue is the way it's built, and it can be damaged just by stretching it out. Now, I don't know how that's possible if it's meant to fit all phones, and you can fix the left side, but if the second method doesn't work for you, then you need to open it up and repair it, anything that's loose in the wiring. So that goes along with tools needed and how to repair it yourself for free.

In my opinion, I see this as an issue, and I'm blaming the way it was built. I've never been rough with it, never dropped it, nor even raged so hard tried to damage it. I've had it for 3 months, and at first, when I started having problems responsive-wise, I thought it was the game I was playing when it came to lag or delay and stuff like that. But no, that was just a sign of hey, your "controller gonna be 6ft under soon."

It's not strong enough nor have the durability if people who bought this had the exact same issue as I did. Some people say it lasted a week for them; it lasted about 2-3 months, which is my range, etc., etc., etc.

So, I hope Razer comes out with something better and upgrades and takes this a bit seriously because for a controller that's meant for your phone, it's pretty expensive, and it shouldn't go to waste or be felt it was a waste of time buying this, knowing you can have the exact same issue as I did and others had.

Thanks for reading my review.

Razer's customer service is a complete joke. I would not recommend supporting this company. My experience with their customer service was terrible. They lied to me, ripped me off, fed me misinformation and conflicting updates, made me wait weeks for replies, blamed me for their mistakes, and ultimately solved no problems, only made things worse.

My issue was a simple one. I needed a USB-C adapter replaced for my Razer Barracuda X headset. I contacted support and was told to purchase a replacement USB-C dongle from their website. Unfortunately, the dongle arrived and did not work. I contacted Razer support again, and my next experience was positive. I spoke to a wonderful customer service assistant who apologized and helped me set up a return for the faulty product and offered a full refund for it. This was a great experience, and I even gave him good feedback once prompted to in an e-mail.

However, this positive experience turned out to be the exception, not the rule. Days later, I was contacted by someone from the "refunds team" and asked to take a video of me using the product and send it to them. I imagine this is so they can verify I wasn't lying and the product didn't work. This still feels like an insane thing to ask your own customer to do, but I did it anyway. I took a short video and showed the dongle was not working with my headset. I sent it over, and hoped this ordeal would be over. But this was just the first trial.

Upon reply, I was now told - months after my first contact - that I had been told to purchase the wrong dongle in my original correspondence. Razer themselves admitted they gave me the wrong technical advice. Including postage, this faulty advice they gave me cost $45 AUD. Their mistake had cost me. The worst part is? They no longer manufactured the dongle my headset needed. I was screwed.

No apologies, no compensation, or any additional service was offered to rectify or compensate for their massive customer service flaw. They just told me I could return the dongle, but that I would have to do it "within seven days of delivery to qualify for a refund." And due to their slow correspondence, I barely had two days left to pack the item and send it back to them and this was during a work week where I had to take my own time to organize this. To their small credit, they gave me a postage sticker to send the item back. But this would be the end of their most basic level of customer service to rectify their own mistake.

At this point, I just wanted my money back and to put this all behind me. I have lost all faith in the Razer brand after seeing how they treat their long-time customer of nearly ten years, especially considering this is the first return I had ever asked of them. Absolutely appalling, but I was just over it.

But the final slap in the face came just a week later. Razer told me they had received the incorrect dongle that they told me to buy and would process the refund. However, the refund only covered the cost of the dongle. They deducted the cost of the postage from my refund. Not satisfied with giving me faulty advice, making me pack the product they incorrectly sent them, wasting my time, making me take a video proving I'm not a liar, and replying to dozens of e-mails... they took my money too.

I asked them for a full refund of the postage, but they curtly told me that it was not in their policy to refund postage. They didn't even acknowledge that they made a mistake, and made no effort to rectify or compensate for it. Which is the absolute bare minimum you need to be able to do in customer service.

So, don't purchase Razer products. Because if something does wrong, they will waste your time, make you buy incompatible parts, then not even have the decency to refund you the postage for wasting your time. Absolutely deplorable. Don't support companies that treat their loyal customers this badly. You can do better - because clearly, Razer refuses to. They are so greedy that they won't even cover the postage costs of their own mistakes. What a joke.

I have written this review and plan to post it on every website available. I told Razer in advance that this would happen, but they are yet to make a comment or respond to me.

Case #230917-001108 Initiated Sept 17 2023. After purchasing this mic June 2 2023 in less than a month problems started developing and by the middle of September it was unusable. After all the trouble shooting and settings checking it was deemed defective.After contacting customer support I was told it was eligible for replacement. Then they decided I need to contact the seller and ask them to honor Razer's warranty. I have never heard of such a thing. This is a Razer manufactured item with a one year warranty that has gone bad in less than six months and this dishonest company refuses to take responsibility.