Ace Golf Cart Covers
reviews and complaints

So, I ordered a golf cart cover from AceGolfCartCovers and was pretty excited to use it when the weather got bad. But when I tried to put it on my cart at the club yesterday, I found out that they had sent me the wrong cover and it didn't fit. I was pretty disappointed, to say the least.

I called them up to try and sort things out, but they told me that their company policy only allowed for returns or exchanges within 15 days. I mean, come on, that's just ridiculous for a seasonal product like this. And to top it all off, it was THEIR mistake that they sent me the wrong cover in the first place.

Overall, I'm pretty frustrated with AceGolfCartCovers. I just wish they had been more careful with my order and had a more reasonable policy for returns and exchanges. Hopefully they'll learn from their mistakes and improve their service in the future.

So, I had to wait for months for my order from AceGolfCartCovers. I was getting pretty impatient, so I decided to cancel my order. But, they wanted to charge me a big fee just to cancel, even though they hadn't even done anything yet. I was pretty upset about that. I tried to talk to them about it, but they wouldn't budge.

I decided to dispute the transaction with my credit card company. I was pretty sure I was going to win, but then something weird happened. The batteries I ordered showed up at my door just two days before my dispute was supposed to finalize. I was pretty surprised, but I decided to cancel my dispute and install the batteries.

Unfortunately, the batteries didn't work properly. I was pretty disappointed, and I tried to contact AceGolfCartCovers about the warranty. But, they wouldn't answer me. I was pretty frustrated at this point. I felt like I had wasted my money and I should have just kept my dispute with the credit card company open.

Overall, I wouldn't recommend AceGolfCartCovers. They took forever to deliver my order, charged me a big fee to cancel, and then sent me faulty batteries. And, they wouldn't even answer me about the warranty. It was a pretty bad experience, and I wish I had gone with a different company.

I recently bought a cover from AceGolfCartCovers and was promised that it would fit my cart perfectly without any drilling required. However, I was disappointed to find out that this was not the case. I had to do some drilling and even then, the doors did not align properly unless I used a lot of washers. To be honest, it looked like a piece of junk!

When I tried to return the cover, I was met with rude and unhelpful customer support. They refused to listen to my side of the story and insisted on charging me a 20% restocking fee and making me pay for shipping. This was not fair, especially since they had lied to me about the cover in the first place.

Overall, I would not recommend dealing with this company. They do not keep their promises and their customer service is terrible. Save yourself the trouble and find a different company to buy from.

So, I was looking for a cover for my golf cart and I stumbled upon AceGolfCartCovers. They had this really cool enclosure on their website that caught my eye. I decided to order it and was excited to receive it. However, things didn't go as planned.

After I placed my order, they asked me to send a picture of my cart within 24 hours. I did as they asked, but then they told me that there would be a 3 week delay. I was disappointed, but I decided to wait it out. Then, they offered me an upgrade for my order, but I declined. I just wanted what I had originally ordered.

That's when things started to go downhill. I requested a refund, but they wouldn't reply to my messages. I tried to call them, but they refused to give me a phone number that would be answered. I was frustrated and angry. These guys were terrible to work with!

I wouldn't recommend buying anything from AceGolfCartCovers. Even if the deal seems too good to pass up, don't fall for their "bait and switch" game. It's just not worth it.

So, I bought a golf cart cover from AceGolfCartCovers and it came with a windshield that was too big. I sent them an email with pictures to show the problem, but the customer service person didn't even look at them. They just said it's a universal cover and maybe I was trying to put the back on the front. But there's no back piece to remove! I tried to follow up with more emails, but they stopped responding. This company is terrible to buy from. The cover fits okay, but the windshield is a big problem. I wouldn't recommend buying from AceGolfCartCovers.

I was looking for a golf cart cover and stumbled upon Ace Golf Cart Covers. Their website claimed to have the best prices and top-notch customer service. I was impressed by the 61 reviews on their site, with only four being less than five stars, and even those were still four stars. I thought to myself, "Wow, this must be a great company!"

I ordered the golf cart cover and was disappointed to find that there was no instruction manual included. To make matters worse, there was also a factory defective part. I contacted Jeff, who initially told me that they did not have an instruction manual for this particular cover. However, in a later phone call, Jeff changed his story and said that they now had reprint instruction manuals for this cover. He also promised to send me an instruction manual and a replacement part for the defective one.

It has now been over a month, and I have not received anything from Ace Golf Cart Covers. I am extremely disappointed with their lack of follow-through and poor customer service. I had high hopes for this company, but they have let me down.

I gave Ace Golf Cart Covers a one-star rating, but I wish there was a lesser option. I would not recommend this company to anyone looking for a golf cart cover.

I had a really bad experience with AceGolfCartCovers. I ordered a Christmas gift for my friend in November and it was supposed to arrive in DC by December 31st. But it's already February 9th and my order still says it's expected to arrive on December 31st. I tried to contact them but they don't answer the phone and I had to leave a message. They never returned my call, even though I was really upset. They say they work from 9 to 4:30, but maybe they should work longer hours if they're so behind. They don't seem to care about their customers at all. I wish I could report them as fraud because they're not delivering what they promised. I don't understand why they have so many 5-star reviews because my 1-star review wasn't even posted. They only post the positive reviews, which is dishonest. I don't recommend using AceGolfCartCovers at all.

I recently made a purchase from AceGolfCartCovers for a cover that cost me around $920. I was informed that the delivery would take around 25 days. However, after waiting for two months, I had not received any communication from them regarding the status of my order. I decided to contact them to find out what was going on.

To my surprise, I was told that they had not even started production yet and could not give me any information on when they would commence production or when I could expect delivery. I was extremely disappointed with this response and decided to request a refund. However, I was informed that they would deduct 10% from my refund amount.

I would like to state the facts clearly. I spent $920 on a cover, waited for two months without any communication from the seller, and when I requested a refund, I was deducted 10% despite them not having done anything at that stage.

In my opinion, AceGolfCartCovers is not a reliable seller. They are selling covers, but they are not delivering on their promises. They are taking your money and then refunding you with a deduction of 10%. I would advise anyone looking to purchase a cover to avoid this seller and look for a reputable seller who will not try to con you.

I am willing to share the email exchange that I had with AceGolfCartCovers to prove my point.

These guys over at AceGolfCartCovers are pretty good at selling stuff, I gotta give them that. I shelled out a cool $2,000 for some lithium batteries for my golf cart, and I gotta say, they work pretty darn well. But let me tell you, getting any help from these guys was like pulling teeth. I had some basic questions about the installation process and it took me six whole calls over five days just to get some answers. And when I finally did get a hold of their so-called "battery expert," he was just plain rude to me. I mean, come on, I'm just trying to get some help here!

And to make matters worse, the guy didn't even have any good answers for me. It was like he was just making stuff up as I asked him questions. I've been in customer service my whole career, and let me tell you, no customer should ever be treated like that. It's just plain disrespectful.

Now, don't get me wrong, the Allied lithium batteries themselves are great. They work like a charm. But there's one thing that's really bugging me about them: the "battery life" digital meter is super misleading. It swings back and forth by like 10-12 percent within seconds of turning the key off and on. So when I'm out for a long ride (like 20 miles or more), it's really hard to tell when I need to turn around and head back home. It's just frustrating, you know?

All in all, I'd give AceGolfCartCovers a 1 out of 5 for customer service. They really need to work on their people skills. But I'd give Allied Batteries a 4.5 out of 5 for their lithium battery products. They work great, even if that digital meter is a little wonky.

This company, AceGolfCartCovers, is not the best when it comes to customer service. It's almost impossible to get a hold of someone on the phone, and even when you do, they might only respond to your email once. I had a bad experience with them when I purchased two items from their website. One of the items was a cart storage cover, and I mistakenly ordered a two passenger cart cover instead of a four passenger one. I sent them a picture of my cart, which clearly showed that it was a four passenger cart, but they still shipped me the wrong cover. I admit that it was partly my mistake, but it was also partly theirs.

When I messaged them about the issue, they simply referred me to their return policy, which states that they don't accept returns for custom-made items. However, their claim that the covers are "custom made to order" is a big fat lie when it comes to their storage covers. I tried to explain this to them in my reply, but they never responded again. They also said that the four passenger cart covers were out of stock, which doesn't make sense if the covers are "made to order." They only sell two types of storage covers, a two passenger and a four passenger cover, so there's nothing "custom made to order" about them.

I haven't opened the second product I ordered yet, which is golf cart side curtains with valance. However, I suspect that I'll be disappointed with it as well. I wouldn't recommend this company to anyone. STAY AWAY!

So, I gotta say, I was pretty disappointed with AceGolfCartCovers. I mean, I ordered a cover for my golf cart and it took forever to arrive. And when it finally did, it was all wrinkled and looked like it had been sitting in a warehouse for months. Plus, it didn't even fit my cart properly! I tried to contact customer service, but they were no help at all. I even wrote a review on their website, but they didn't post it. What's up with that? It seems like they only want to show the good reviews and hide the bad ones. That's not cool. I'm thinking about reporting them to the FTC for false advertising or something. I mean, if they're not going to be honest with their customers, then they shouldn't be in business.

I gotta say, I was pretty disappointed with AceGolfCartCovers. I shelled out over 600 bucks for a Yamaha sunbrella cover, but it never fit right. I mean, I tried everything - sent pics showing that the enclosure just wouldn't zip up, but I never got a response. It's been a year now and I'm still stuck with a useless enclosure. Save yourself the trouble and don't buy from these guys.

So, I bought one of those "universal" covers from AceGolfCartCovers and let me tell you, it was a total bust. It didn't fit my cart at all! I was so disappointed. When I called up the customer service guy, Vincent, he was not very nice to me. He was short and rude and didn't seem to want to help me out at all. I was really upset because I had spent $200 on this cover and now I was stuck with it. My only option was to pay for return shipping and then get a credit towards a cover that was twice the price! That's just not fair. I would definitely recommend that you shop somewhere else for your golf cart cover needs. Don't make the same mistake I did!

So, I've been having some trouble with AceGolfCartCovers and their product. I'm not too happy about it, and I'm not getting the help I need to resolve the issue. I mean, seriously, how can their website have all these 5-star reviews when I'm having such a bad experience? It just doesn't add up.

I'm not one to sit around and take this kind of thing lying down. I may be retired, but that doesn't mean I don't have some fight left in me. I think I'm going to make it my mission to expose this company for the fraud that they are. I mean, if they can't even help me with my problem, how can they be trusted to provide good service to anyone else?

I'll be spending the next month or so digging into this company and finding out what's really going on. I'll be sharing my findings with anyone who will listen, and I won't rest until justice is served. It's time to take a stand against companies like AceGolfCartCovers who think they can get away with treating their customers poorly.

I recently ordered a golf cart cover from AceGolfCartCovers and was disappointed to find that it didn't fit my cart properly. When I contacted customer service, they were not very helpful and even seemed a bit rude. I was shocked to find out that if I wanted to return the cover, I would have to pay a 35% restocking fee and also cover the cost of shipping it back to them. This seems like a pretty steep penalty for something that was not my fault.

I would caution anyone considering ordering from this company to read the fine print carefully and make sure you are aware of their return policy before making a purchase. It's frustrating to spend money on something that doesn't work out and then have to pay even more to return it. Based on my experience and other negative reviews I've seen, I would recommend looking elsewhere for your golf cart cover needs.

So, I recently ordered an enclosure from AceGolfCartCovers and let me tell you, it was not a pleasant experience. First off, the enclosure I received was not what I expected at all. It was all wrong and didn't fit my golf cart properly. I was so disappointed and frustrated.

I tried to reach out to the company to see if they could help me out, but to my surprise, I couldn't get a hold of anyone. I mean, seriously, how hard is it to answer a phone or respond to an email? It's like they don't even care about their customers.

After several attempts, I finally got in touch with someone, but they were not helpful at all. They told me that if I wanted to return the enclosure, I would have to pay for shipping and a ridiculous 35 percent restocking fee. Can you believe that? I mean, it's not even my fault that they sent me the wrong thing.

Overall, I would not recommend AceGolfCartCovers to anyone. They have terrible customer service and their return policy is a complete rip-off. Save yourself the trouble and go somewhere else.

So, I recently bought some Li-Ion Batteries from AceGolfCartCovers and I gotta say, it was a bit of a mixed bag. I spent a pretty penny on these batteries, around $2k, and when they arrived, I was sent two different batteries - one 36v and one 48v. Not exactly what I was expecting, you know?

Anyway, I contacted AceGolfCartCovers and they were quick to generate a return slip for me to send back the incorrect battery. So far, so good. But now, they're telling me that I need to call the manufacturer to see if they'll send me a replacement battery. What the heck, man?! I already spent all this money and now I have to do all this extra work just to get what I paid for?

Overall, I'm pretty disappointed with my experience with AceGolfCartCovers. I mean, sure, they were quick to fix their mistake, but now they're making me jump through all these hoops just to get the correct battery. It's frustrating and honestly, it's making me think twice about doing business with them again in the future.

I ordered from AceGolfCartCovers back in the first week of December, and the website said that the shipping would take a maximum of 8 business days. However, the shipping date changed to January 29th, 2021. I requested an update from the company, but unfortunately, I did not receive any response. I had previously bought an enclosure from them without any issues, but now I am having trouble getting a response from them.

I am disappointed with the lack of communication from AceGolfCartCovers. It's been two months since I placed my order, and the product has still not arrived. I cannot even add photos to this review because I have not received the product yet.

I would recommend using this company as a last resort. While I have had a good experience with them in the past, the lack of communication and delay in shipping has left me frustrated. I hope that they can improve their customer service and shipping times in the future.

So, I recently bought some curtains for my golf cart from AceGolfCartCovers. I was pretty excited to get them because they looked like they would fit my Yamaha Drive 2 model perfectly. But when I took them to my Yamaha dealer, they told me that the curtains were not the right fit for my model, even though the box said they were. I was pretty disappointed and frustrated, so I tried to contact the seller by email and phone several times to see if I could get a return label or some kind of refund. But I never got any response at all.

I have to say, I'm pretty disappointed with the way this business operates. It's not cool to sell products that don't actually fit the models they're supposed to fit, and then ignore customers who are trying to get some kind of resolution. Now I'm stuck with these curtains that I can't use, and I feel like I wasted my money.

So, if you're thinking about buying something from AceGolfCartCovers, I would definitely recommend being cautious. Make sure you do your research and double-check that the product you're buying is actually going to fit your golf cart. And if you do end up having any issues, don't expect to get any help from the seller. It's a shame, because I really wanted to like this company, but unfortunately, my experience was pretty negative.

I bought a golf cart enclosure on November 23rd. I received the item. They sent me the wrong item. I sent the incorrect item to them on December 27th. They never sent me the part I ordered. I have not been able to contact them and they haven't responded.

I ordered a windseal kit for my golf car on January 4th. It should be a stock item to ship on the 5th or 6th. They are giving me the runaround. They finally promised a ship date of January 15th. My latest inquiry now says ship dat is January 29th! I won't need this in April. I need it yesterday

A)The product (a golf cart cover) has two side curtains and a rear curtain. The curtains are joined together by zippers. The zipper length is not the same length. B) A part was missing from the order. C) The club cover (a separate part) was ill fitting. Ace never responded to my correspondence causing me to contact the manufacturer ***. They sent me another rear curtain and the zipper did not match on that one either.

Ordered a golf cart cover 11/16 .My credit card was charged the same day. The ship date was to be within 5 to 8 business days. When I call the customer service number I get a recording telling me to leave a message. No one ever calls back. I also sent a e-mail to the customer service *** I get a generic email immediately saying my request is being reviewed, but never receive any information about my order.

I ordered a golf cart cover based on the description and the picture in the ad. When it arrived it was not the same as the one in the ad. I ordered a cover with an extended zipper on the door which makes access easier. The cover they sent is the same as the cover I currently own which does not have the extended door zipper. I sent several emails to the company explaining this was not the cover I ordered and sent them a picture of the new cover on top of my old cover to show they were the same. I sent them the picture in their ad of the cart cover with the extended zipper but they refuse to remedy the situation.

I ordered a Door Works Hinged Door enclosure from Ace Golf Cart Covers about two to three months ago. We didn't have a picture that they requested so I told them to hold off on the order until I could send them one. They responded with an "OK" but then they processed the order anyway. We received the enclosure and when we got to our camping lot we went to assemble it on our golf cart and the header bars were too short. *** asked that I send a picture of the bars with a tape measure which I did. Haven't heard from them since even though I've sent numerous emails (10+). I've asked about returning or sending the right parts but have not heard back. We're out almost $600.

On Jan 6th, I purchased a 3 sided track style golf cart cover with valances, wind seal kit and club cover. I received the cover, but not the valances. I contacted the company several times via email and they stated that they would send them in another shipment. I waited but never received the valances. I proceeded to put the cover on the cart along with the wind seal kit & club cover. The wind seal kit & cover do not fit my cart. I contacted the company again via email and they responded and asked for pictures of the cart. I provided the documentation requested, but have received no response. I have still not received the rest of my shipment. I have left 2 voicemails. You can never get a person when you call. I just want the rest of what I have paid for and to return the pieces that don't fit for replacement or refund.