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Absa Customer Care Service

Absa Bank Ltd.

7th Floor Barclays Towers West 15 Troye Street
South Africa - 5241

Customer Support Phone Numbers

+27 11 350 4000 73 72
Additional Contact Information

+27 86 055 7557
+27 86 000 8600
+27 80 041 4141
+27 11 501 5050
+27 80 011 1155
+27 11 501 5110

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Absa Complaints & Reviews

Absa / Swift online payment help not available

Dammann Kruger on Oct 24, 2016
I have tried reaching ABSA's online banking services on 0860008600 numerous times the last couple of days. It's a long wait to actually get to the correct prompt, then when I await assistance, the call drops. They say on the website they are open till 5pm but when you try to call after...

Absa / Uncleared debt that has been paid in full

Zania94 on Oct 18, 2016
Good day I am fed up with trying to reach Absa. I tried to call 50 times already since july 2016. I don’t have any airtime left thanks to their non answering telephones that doesn’t want to allow me to go through. I can want to sort out the problem consisting on their side with my paid off...

Absa / Credit card

Hilda 44 on Oct 11, 2016
I was under debt review for my credit card since 2008. On 2014-09-29 my card was already in credit of R5534.43 with no outstanding balance. After several emails, phone calls and even calls and faxes from the local branch in Port Shepstone the money was refunded in December 2014. Since then I...

Absa Bank / Blacklisted, account fully paid 3 years ago

Yvette Kotze on Oct 7, 2016
During Aug I applied for a Game Card and it was declined. I enquired and was told I have bad debt with ABSA. Astonished I enquired as I paid my credit card in full 24 Jan 2013. Full amount paid R24183.79. I then started enquiring and found out there is a marker that I was 18 months behind...

Absa Bank / Poor customer service

Apollis Martin on Oct 5, 2016
We are a small church congregation that opened an ABSA BizStart account on 03 February 2014 at the Zevenwacht branch in Kuilsriver, Cape Town. Since opening the account up until we have deposited over R120 000, 00 into it but had could not withdraw any funds from it. We were continuously told...

Absa / Incompetent admin department

Hoosen on Sep 27, 2016
After making many phone calls and emails back and forth, when Absa eventually gets the change of banking details processed which took them longer than a month - the debited amount is now WRONG. It's a never ending story. By the time I try and get a hold of Absa AGAIN to rectify THEIR...

Absa / Wrong surname even after several approach

Mosima Wilda Makweya on Sep 22, 2016
I bought a car with Absa and apparently they typed my surname wrong and i went several times to the bank with my id and proof of address to be rectified and i settled an amount and before requesting a letter i made a call to absa and asked if my surname has been changed and the lady said...

Absa I - Direct / Insurance claim

Sheldon Brussow on Sep 20, 2016
Hi Absa I'm not sure how to resolve this issue with my vehicle insurance and ABSA I DIRECT as my claim has been ongoing for over two months now. This is starting to cost me money on phone calls and my time, with no honest and straight answer or an end result in sight. Please contact me for all the details regarding this claim

Absa Vehicle Finance Dept. / Settlement letter

Thanda on Sep 16, 2016
Good day My late husband had motor finance with Absa and I was advised by the Licence Department to request Registration certificate and settlement letters from Absa. I went to Germiston they couldn't help instead they gave me this numbers to call (011 334-4275-4265)but there was no...

Absa / Listed as late payer because ABSA messed up

Regardt on Sep 14, 2016
I made an arrangement with ABSA so that one months’ instalment on my bond would be split up within the following 3 months. The consultant said it would be no problem and they will arrange the necessary. Because it was very close to the end of the month the consultant advised me to stop the...

Absa / Homeowners insurance

BronEM on Sep 9, 2016
It started 30 July 2014 with a faulty geyser installation. I am still waiting for the geyser to be fitted properly and I now have no ceiling in my spare loo and bathroom as they cannot replace these (for the 3rd time) as the geyser issue has not been sorted out. I have sent numerous emails to...

Absa / Pathetic service and no customer service whatsoever

T.Dlamini on Sep 6, 2016
I applied for a Absa credit card online and I was approved for R7500, I was asked to forward a copy of my id, prove of residents and my payslip. I forwarded the documents and explain that I do not recieved a payslip from my employer though I submitted my employment confirmation letter as I...

Absa / Communication non existent

Hoosen on Sep 2, 2016
I agreed to a vehicle finance loan from Absa in 2015- biggest mistake I made. Let alone the inconsistency to debit on the agreed date, expect absa to be delayed in every encounter. I called to request change of banking details, I submitted all relevant documents the exact same day. It'...

Absa / Their non-existent service

JayCee14 on Aug 8, 2016
As usual ABSA has its very own brand of customer care, one that puts unhappy clients out of view of content clients and makes them wait for what seems like ages. While visiting ABSA east rand to query and resolve an issue regarding fraudulent and unauthorised transactions, it was made...

Absa / Client Service

neelsnema on Jul 29, 2016
While I was visiting my local branch (Absa Lephalale ) to resolve my problems of not being able to access my accounts via internet banking, I was informed by Veldar Kekana that I have to supply proof of residence.(fica) My access was blocked without notifying me, though she claimed that she...

Absa / Dispute resolution

Muhammad01 on Jul 14, 2016
I sent a deposit of 80000 on 22 of feb2016 via fidelity, the money never went through account and I reliesed in June when my supplier denied to recieve the payment, Absa denied to process the amount on that date so I asked fidelity to give me proof of delivery, which they provided, and I...

Absa / Application Declined

Andilet on Jul 8, 2016
Good day We did an application in February. It was declined because we were advised that we had just cleared our debt and we were advised to apply again after 6 months. All credit beraus showed that we were clean already then. So we made an application 6months later. On Friday you requested...

Absa / customer service

Thokozani Nelly Ncongwane on Jun 21, 2016
Good day. Every time I have to go ABSA Katlehong branch at Letsoho shopping centre there's only 2 tellers and the one for pensioners. I have to wait more 30 to 45 minutes to be assisted just for deposit. They hardly use the bulk teller. Especially at the end of the month they should put...

Absa Bank / Counter clerk giving negative financial advice and derogating another bank

RLO on Jun 18, 2016
Absa clerk empowered to dispense financial advise... Amazing that a clerk at Absa bank sees his way open to provide (negative) advice regarding another bank. When an elderly couple went in to Absa to transact, transferring some of their savings to Bank X because they get better interest...

Absa Bank / Lack of customer service/non resolved incident

memnon on Jun 8, 2016
On 1 June, I went to ABSA in Karaglen to make a cash deposit of a considerably large sum of money. I was assisted by a teller who took the money and proceeded to count the notes on her lap. I wondered why she countered it manually. There was an electronic money counting machine on her...

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