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Absa Customer Care Service

Absa Bank Ltd.

7th Floor Barclays Towers West 15 Troye Street
South Africa - 5241

Customer Support Phone Numbers

+27 11 350 4000 63 61
Additional Contact Information

+27 86 055 7557
+27 86 000 8600
+27 80 041 4141
+27 11 501 5050
+27 80 011 1155
+27 11 501 5110

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Absa Complaints & Reviews

Absa / Incompetent admin department

Hoosen on Sep 27, 2016
After making many phone calls and emails back and forth, when Absa eventually gets the change of banking details processed which took them longer than a month - the debited amount is now WRONG. It's a never ending story. By the time I try and get a hold of Absa AGAIN to rectify THEIR...

Absa / Wrong surname even after several approach

Mosima Wilda Makweya on Sep 22, 2016
I bought a car with Absa and apparently they typed my surname wrong and i went several times to the bank with my id and proof of address to be rectified and i settled an amount and before requesting a letter i made a call to absa and asked if my surname has been changed and the lady said...

Absa I - Direct / Insurance claim

Sheldon Brussow on Sep 20, 2016
Hi Absa I'm not sure how to resolve this issue with my vehicle insurance and ABSA I DIRECT as my claim has been ongoing for over two months now. This is starting to cost me money on phone calls and my time, with no honest and straight answer or an end result in sight. Please contact me for all the details regarding this claim

Absa Vehicle Finance Dept. / Settlement letter

Thanda on Sep 16, 2016
Good day My late husband had motor finance with Absa and I was advised by the Licence Department to request Registration certificate and settlement letters from Absa. I went to Germiston they couldn't help instead they gave me this numbers to call (011 334-4275-4265)but there was no...

Absa / Listed as late payer because ABSA messed up

Regardt on Sep 14, 2016
I made an arrangement with ABSA so that one months’ instalment on my bond would be split up within the following 3 months. The consultant said it would be no problem and they will arrange the necessary. Because it was very close to the end of the month the consultant advised me to stop the...

Absa / Homeowners insurance

BronEM on Sep 9, 2016
It started 30 July 2014 with a faulty geyser installation. I am still waiting for the geyser to be fitted properly and I now have no ceiling in my spare loo and bathroom as they cannot replace these (for the 3rd time) as the geyser issue has not been sorted out. I have sent numerous emails to...

Absa / Pathetic service and no customer service whatsoever

T.Dlamini on Sep 6, 2016
I applied for a Absa credit card online and I was approved for R7500, I was asked to forward a copy of my id, prove of residents and my payslip. I forwarded the documents and explain that I do not recieved a payslip from my employer though I submitted my employment confirmation letter as I...

Absa / Communication non existent

Hoosen on Sep 2, 2016
I agreed to a vehicle finance loan from Absa in 2015- biggest mistake I made. Let alone the inconsistency to debit on the agreed date, expect absa to be delayed in every encounter. I called to request change of banking details, I submitted all relevant documents the exact same day. It'...

Absa / Their non-existent service

JayCee14 on Aug 8, 2016
As usual ABSA has its very own brand of customer care, one that puts unhappy clients out of view of content clients and makes them wait for what seems like ages. While visiting ABSA east rand to query and resolve an issue regarding fraudulent and unauthorised transactions, it was made...

Absa / Client Service

neelsnema on Jul 29, 2016
While I was visiting my local branch (Absa Lephalale ) to resolve my problems of not being able to access my accounts via internet banking, I was informed by Veldar Kekana that I have to supply proof of residence.(fica) My access was blocked without notifying me, though she claimed that she...

Absa / Dispute resolution

Muhammad01 on Jul 14, 2016
I sent a deposit of 80000 on 22 of feb2016 via fidelity, the money never went through account and I reliesed in June when my supplier denied to recieve the payment, Absa denied to process the amount on that date so I asked fidelity to give me proof of delivery, which they provided, and I...

Absa / Application Declined

Andilet on Jul 8, 2016
Good day We did an application in February. It was declined because we were advised that we had just cleared our debt and we were advised to apply again after 6 months. All credit beraus showed that we were clean already then. So we made an application 6months later. On Friday you requested...

Absa / customer service

Thokozani Nelly Ncongwane on Jun 21, 2016
Good day. Every time I have to go ABSA Katlehong branch at Letsoho shopping centre there's only 2 tellers and the one for pensioners. I have to wait more 30 to 45 minutes to be assisted just for deposit. They hardly use the bulk teller. Especially at the end of the month they should put...

Absa Bank / Counter clerk giving negative financial advice and derogating another bank

RLO on Jun 18, 2016
Absa clerk empowered to dispense financial advise... Amazing that a clerk at Absa bank sees his way open to provide (negative) advice regarding another bank. When an elderly couple went in to Absa to transact, transferring some of their savings to Bank X because they get better interest...

Absa Bank / Lack of customer service/non resolved incident

memnon on Jun 8, 2016
On 1 June, I went to ABSA in Karaglen to make a cash deposit of a considerably large sum of money. I was assisted by a teller who took the money and proceeded to count the notes on her lap. I wondered why she countered it manually. There was an electronic money counting machine on her...

Absa / No security at atms

Heinrie van der Merwe on Jun 3, 2016
Friday 2016-06-03, i was at the absa atm at the pick n pay centre in welkom, when i was about to withdraw money, i was approached by an african male to enter my pin, but my card was still with me. I could see something is not right so i refused. I wanted to call security that is suppose to...

Absa / Rd cheques

A Reddy on May 21, 2016
I am a platinum client of ABSA for a good few years and have many accounts with the bank. I am also a business owner of not one but two businesses and both the accounts are held by ABSA. I have various other accounts with this bank including a home lone. I have introduced my family to ABSA...

Absa / Car Loan and bad service

Anton vdm on May 11, 2016
after 28 years of banking at absa, I'm forced to withdraw my banking history with absa and seek new banking grounds, who would be eager to help me. never had such a bad service as a platinum account holder. empty promises is all there is to absa, maybe FNB, Standard or Nedbank will be...

Absa Vehicle Finance Dept. / loan

sebenzile on Apr 26, 2016
I have an account with Abs vehicle finance an have defaulted on my account and have tried to make payments yes I have made arrangements to pay my full arrears last year November when I get my bonus but only to find out it was not enough and paid all the amount I got. I was on maternity...

Absa / Bad service

Ruco on Apr 23, 2016
Today I have phoned Absa to 3d secure as that is what you need to purchas3 online. So the consultant said 3d secure is enabled. So I tried to purchase again, still nothing. Then I have ohoned general enquiries, who sends me back to 3d secure. And then 3d secure says no they wont be able to...

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