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Wendy’s complaints 1737

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Wendy’s Disappointing Experience at Wendy's: Overpriced and Underwhelming

to Wendy's anytime soon.

I recently visited Wendy's and was quite disappointed with my experience. I ordered a breakfast sandwich with bacon, egg, and cheese on a bun, but was shocked to see how small it was for the price of $3.79. In my opinion, it should have been priced at $2.79 at the most. It seems like the owners and management are getting greedy by shrinking the size and raising the price.

To make matters worse, my sandwich took a whopping 10 minutes to arrive, even though there were no other customers or cars around. When I finally received my sandwich, it was hard and cold. I haven't eaten at Wendy's in 2 years, and it seems like the quality has only gotten worse.

I hope that Wendy's takes note of these issues and makes some changes. It's disappointing to see a once-great fast food chain go downhill like this. I won't be returning to Wendy's anytime soon, and I hope that they can turn things around before it's too late.

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Wendy’s Disappointing Experience at Wendy's: Bug Found in Parmesan Caesar Salad

Me, my daughter, and her kids all went to Wendy's to have a nice chat and dine in since my daughter lives out of town. I ordered the Parmesan Caesar salad as it looked and sounded good. When I received my salad, I started to eat it, but then I saw something strange. There was a weird bug in my salad! I couldn't believe it. I told my daughter about it, and she suddenly looked pale and sick. We decided to leave. We paid the money and gave our waitress a tip because she deserved it, but I will not be coming back here ever again. This is a terrible place for people who are not from around here.

I was really disappointed with my experience at Wendy's. I was excited to try their Parmesan Caesar salad, but finding a bug in it ruined my appetite. It was a disgusting and unpleasant surprise. I couldn't believe that such a well-known restaurant chain could have such poor quality control. It was really disappointing.

The waitress was nice and friendly, and she deserved a tip for her service. However, the bug in my salad ruined the entire experience for me and my family. I don't think I'll ever be able to eat at Wendy's again after this experience. It's really a shame because I used to enjoy their food, but now I can't trust them anymore.

Overall, I would not recommend Wendy's to anyone, especially if you're not from around here. The quality control is clearly lacking, and it's not worth the risk of finding something disgusting in your food. It's a shame because the restaurant has potential, but they need to improve their standards if they want to keep customers coming back.

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Wendy’s Poor Customer Service at Wendy's: Unfriendly Staff Ruins Visit

I recently visited Wendy's and unfortunately, my experience was not the best. The young woman who took my order seemed to be in a bad mood. She didn't even acknowledge me or the person in front of me. When I walked up to the register, she looked at me and then turned her back. I had to say hello to get her attention. Even then, she didn't respond.

When my order was finally ready, she put it on the counter and said, "Your order's ready," before walking away without another word. I understand that everyone has bad days, but people who work in customer service should always be friendly and welcoming. They are the face of the business, after all.

This woman's behavior gave Wendy's a bad name. I think she would be better suited for a job in the back, breaking down boxes or stocking shelves. It's a shame that one bad experience can ruin an entire visit, but I hope that Wendy's takes this feedback seriously and works to improve their customer service.

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Wendy’s Disappointing Experience at Wendy's Aramingo Ave in Philadelphia, PA

I recently visited Wendy's located at Aramingo Ave in Philadelphia, PA and I have to say, I was extremely disappointed with the food. The burgers were not up to par and tasted like fake food. I decided to try the baked potato instead, but it was burnt and had a greenish tint to it. It was absolutely horrible! I have been to this Wendy's twice last year, but both times left me and my family feeling disappointed. We only went there because the McDonald's parking lot was full. I love McDonald's and Burger King, but this Wendy's just doesn't cut it. I am glad to hear that they are going bankrupt because they need to put real food on their menu instead of this fake stuff that doesn't taste good at all. Everything was burnt and it was a terrible experience. Goodbye Wendy's!

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Wendy’s Poor Service at Wendy's in Camp Verde, AZ: Missing Burger and Ignored Complaints

I went to Wendy's with my grandson and we both ordered some food. I only wanted a hamburger, but unfortunately, I didn't receive it. I told the staff about my missing burger, but they didn't seem to care and just walked away. Even the cashier tried to help me, but the woman ignored her. This happened at the Wendy's in Camp Verde, AZ. I wouldn't recommend going to this location because of the poor service. I noticed that there were other customers who had similar issues.

After a few days, the manager called me and offered a coupon for a free meal at that location. However, I never received it in the mail. On the bright side, I did get a refund on my credit card for the missing hamburger. Unfortunately, I don't have the receipt anymore.

Overall, my experience at Wendy's was disappointing. I hope that the staff at this location can improve their customer service skills and pay more attention to their customers' orders.

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Wendy’s Disappointing Experience at Wendy's Hershberger Rd: Strawberry Salad Lacked Strawberries and Bacon

I recently went to Wendy's on Hershberger Rd in Roanoke Va and ordered the strawberry salad. It was around 5pm in the late afternoon. I was really looking forward to it, but when I got my order, I was disappointed. There were very few strawberries in the salad and barely any bacon. It was mostly just lettuce. I was already home and hungry, so I ate it anyway. But, I couldn't help but feel like I was eating a romaine lettuce salad instead of a strawberry salad.

I wish they would have told me they were out of the strawberry salad, so I could have ordered a different kind of salad. I really like all of Wendy's salads, but this was the first time I was disappointed with their food. It's not a good move for the Hershberger Rd Wendy's. They should do better and make sure their customers are happy with their orders.

Overall, I think Wendy's has great food and I love their salads. But, this experience left me feeling disappointed. I hope they can improve their quality control and make sure their customers get what they ordered.

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Wendy’s Avoid Wendy's Homestead, PA: Terrible Service and Incompetent Staff

Wendy's Homestead, PA is the worst chain fast food location I have ever been to, hands down. When me and my family arrived there, we were all excited to grab a quick bite to eat. However, our excitement quickly turned into disappointment when we realized that they messed up all of our orders. I asked for a chicken sandwich with fries and an ice tea, but they only gave me a Baconator. Can you believe that? I mean, how hard is it to get a simple order right?

But wait, it gets worse. Not only did they mess up my family's order, but they messed up five other peoples' orders who were eating in the fast food restaurant as well. It was like a complete disaster. The staff was unorganized and unable to provide proper customer service. They were running around like chickens with their heads cut off, and it was clear that they had no idea what they were doing. The employees in the kitchen laughed as people received their wrong orders, which was just plain rude.

Overall, I highly recommend that people stay away from this Wendy's location. It's just not worth the hassle and frustration. If you're looking for a fast food restaurant that actually knows how to get your order right and provide good customer service, then look elsewhere. Trust me, you'll thank me later.

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10:16 pm EDT
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Wendy’s Dave's single with cheese

Went through Wendy's around 8:30 pm. Ordered a Med. Strawberry Lemonade and single with cheese. Lemonade was great but the cheeseburger was dry and hard on the edges, I mean crunchy hard. Obviously not freshly made. My bun for the cheeseburger was also hard to where I had to tear all the hard bun around the edges off just to be able to eat it. Was at work so couldn't go back.

Desired outcome: Sandwich replaced. Would like a response. [protected] can if text me. Thank you.

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11:10 am EDT
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Wendy’s Product Policy

I am truly outdone with the policy that you have regarding beverages when you ask for no ice. Your drink can only be filled to the red line. I don't get ice because it hurts my teeth but I also spend every time I go to Wendy's at least $28.00. You have the nerve to say you can't fill drinks all the way up because of no ice. All the money we spend on your restaurants not to mention we kept you in business during a whole pandemic with short staff, long waits in the drive-thru, attitudes & sometimes cold food or the wrong order. This is not the first time this has happened but it will be the last time for me because again I know you can not be that petty about drinks being filled beyond the red line with all the money we spend in these restaurants. That is a lot of nerve and very inconsiderate to those that keep you in business.

Desired outcome: Remove beverage policy when asking for not ice.

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2:53 pm EDT
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06/14/2023 at 12:25 PM I went to the 3089 Windy's store and order what I have order every day for years. I was handed a receipt for $16.64 and I said no that not mine. Then JESSICA looked and then printed me a receipt for $6.61 which was correct. Both charges are on my bank card. You have charged me both. I don't understand what has happened to your...

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5:50 pm EDT
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I came through the drive thru at the Baum Blvd location in Pittsburgh PA. The window to receive food ordered online after the dining area closes never happened. The short staff never brought my food after waiting over 30 minutes I went back through the drive through and was refused a refund. I have attempted to a refund several times only to get the run...

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5:25 pm EDT
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I am Doordasher and I deliver for the Wendy's in Manchester NH. When I go to pick-up orders at the Wendy's on Second St, Manchester NH, they always make me go park and wait for my food. Today (Sunday June 11, 2023), I was there at 6:45am. I went thru the drive up and immediately was told to go park and wait. I was the only customer at that time of morning...

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10:30 pm EDT
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Wendy’s No receipt n went back n still even got my wrong change back

I went thru drive thru here in Richmond between 730 n 800 but I ordered a med frosty n I had frosty tag for the Jr frosty n my order came to 2.99 I have them a 20 dollar bill I was given my frosties n no change n no receipt I got called into work right quick to help out n I didn't notice right way about a hr I went back n told mgr on duty that wa in there about a hour ago n I wasn't given a receipt n my order was 2.99 n I gave them a 20 I was supposed to have 17.01 in change well the mgr had me pull to side n brought me out 6.82 cents in change I was still shorted ten dollars even going back to get situation fixed but by this time I was so frustrated I just went ahead n just left not to mention last twenty I had till I got paid next n I absolutely love Wendy I go there few times a week n prefer u guys over any ody here in town intichmond Indiana but further more I was frustrated I can understand that they are busy but was like they werent listening but I commend the mgr trying to fix the situation but still was wrong ..

Desired outcome: I would like to receive the ten dollars I was shorted even going back thru to complain n still was wrong

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1:55 pm EDT
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Good afternoon, today is Friday June 9 2023 I order a mobile order went to window told them my pick up name. Lady cashier said ok and to pull up. Got to window she said its a big order pull up and will bring it to you as I was pulling up manager said they kill me with these orders. You the manager are in a customer service job. Your job is to cook prepare...

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11:53 am EDT
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We live in Grabill, Indiana and the closest Wendy's is on Maysville Rd, in Ft Wayne, store #[protected]. We order the same items each time we stop there, and every time part of the order is always wrong. I always get the chicken nuggets and my husband always orders two singles with tomato and mayo ONLY and when we get home, they have put cheese on them. We...

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7:14 pm EDT
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I’m filing a complaint because the (black) manager was cursing out another employee white lady she was using racist remarks, threading her and throwing things in drive-thru I was the window and witness all this happen. All the white lady said she was leaving she didn’t want to get in trouble and that she was going to text the store manager. This isn’t the...

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9:05 pm EDT
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I walked to Wendy’s on 8302 Pendleton Pike, Lawrence IN and was unable to enter due to only drive up orders. So an employee came out and asked what I wanted and brought me 2 frostys. I take them and place them in my freezer until today and once I started eating one I crunched down on a piece of glass the chopped my tooth which I have the cup and pictures to...

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8:24 pm EDT
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My name is Connie Amy I am contacting you in regard to my grandson Elijah Hendershot. Elijah has been working at the Wend'y's here in Niceville, Fl, on John Simms Parkway. When Ellijah first started, the night manager's told me Elijah was doing a great job. There were a couple of times because of extenuating circumstances, Elijah may have been late. But...

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2:30 pm EDT
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We visited the Santee,SC Wendy's and this is not the 1st time our food was wrong. They dont give receipts and dont even say thank you. Visited again today 5/29/23 at around 1:45 and ordered thru drive thru. We ordered 2 wendys dave dbl meals--1 was suppose to be no mayo and no ketchup and the other was suppose to be no onions no let. Both wrong. Tried to...

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3:38 pm EDT
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To whom it may concern, I had visited one of your restaurants on 5/27/2023. I was not impressed at all with the cleanliness of the restaurant. The area where the cooks are was filthy and dirty with fries crushed over the floors. After ordering my food the big stack medium size, I went to get my soda and the machine itself needed wiped down and the taste...

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About Wendy’s

Screenshot Wendy’s
Wendy's is a fast-food chain that has been serving up delicious burgers, fries, and frosties since 1969. With over 6,700 locations worldwide, Wendy's has become a household name in the fast-food industry. The company's commitment to quality ingredients and fresh, never frozen beef has set it apart from its competitors.

One of Wendy's most popular menu items is the Baconator, a double cheeseburger topped with six strips of bacon. This mouth-watering burger has become a fan favorite, and it's easy to see why. The combination of juicy beef, crispy bacon, and melted cheese is simply irresistible.

In addition to its burgers, Wendy's also offers a variety of other menu items, including chicken sandwiches, salads, and sides like chili and baked potatoes. And let's not forget about the famous Frosty, a creamy, chocolatey treat that has been a staple at Wendy's since the beginning.

But Wendy's is more than just a fast-food chain. The company is committed to giving back to the community through its Wendy's Wonderful Kids program, which helps find permanent homes for children in foster care. Wendy's also supports various charitable organizations, including the Dave Thomas Foundation for Adoption and the National Adoption Day Coalition.

Overall, Wendy's is a beloved fast-food chain that has stood the test of time. With its commitment to quality ingredients, delicious menu items, and charitable efforts, it's no wonder why Wendy's has become a household name.
How to file a complaint about Wendy’s?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:

  • The specific location and time of your visit to Wendy's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
  • Describe the order or service you received and how it did not meet expectations.
  • Include any interactions with Wendy's staff and their response to your issue.
  • Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
  • Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.

Overview of Wendy’s complaint handling

Wendy’s reviews first appeared on Complaints Board on Jan 2, 2007. The latest review Item not as described was posted on Apr 22, 2024. The latest complaint a manager was resolved on Oct 09, 2017. Wendy’s has an average consumer rating of 1 stars from 1750 reviews. Wendy’s has resolved 110 complaints.
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  1. Wendy’s contacts

  2. Wendy’s phone numbers
    +1 (888) 624-8140
    +1 (888) 624-8140
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    Customer Care
    +1 (614) 764-8478
    +1 (614) 764-8478
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    +1 (614) 764-3044
    +1 (614) 764-3044
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    +1 (614) 764-3368
    +1 (614) 764-3368
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    Media Contact
    +1 (614) 764-3300
    +1 (614) 764-3300
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    +1 (614) 764-3327
    +1 (614) 764-3327
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    Animal Control
    +1 (614) 764-3311
    +1 (614) 764-3311
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    Vice President Investor Relations
    More phone numbers
  3. Wendy’s emails
  4. Wendy’s address
    1 Dave Thomas Blvd, Dublin, Ohio, 43017, United States
  5. Wendy’s social media
Wendy’s Category
Wendy’s is related to the Fast Food Chains category.

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