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Zulily Customer Care Service

Zulily Inc.

2601 Elliott Ave STE 200
Seattle
Washington
United States - 98121

Customer Support Phone Numbers

Fax:
+1 206 724 0534 0 0
Work days:
Mon5 AM - 8 PM
Tue5 AM - 8 PM
Wed5 AM - 8 PM
Thu5 AM - 8 PM
Fri5 AM - 8 PM
Sat6 AM - 6 PM
Sun6 AM - 6 PM
Additional Email ID
bbbinquiries@zulily.com
 

Zulily Complaints & Reviews

Zulily / Just don't!

Ma
MariSvizec on Dec 9, 2016
This horrible company Zulily sent me wrong size clothing and refused to do anything about that! When I received my items everything was extremely tiny and looked like it was made for children. I contacted Zulily right away and sent them pictures but they claimed they had no idea what I wa...

Zulily / Clothing being shipped

Na
nancybbutler on Nov 12, 2016
I ordered a blouse on October 10th it's now been a month since my order. This is not acceptable I don't have the product yet. It will be spring before I can wear the product. I will not order from your company again. If I don't like the product I certainly will return it. ZL29EA7DF7 ...

Zulily / Merchandise, clothing

Je
JenSwaff on Nov 9, 2016
I thought I would try these guys out. Been trying them out about 3 times over the past 6 months. First order got my shirts and they were poor quality. Horrible lead times/shipment times, ordered multiple times and have to wait several weeks for delivery. Also had a shirt on back order and...

Zulily / Substituting inferior products

Kn
KN#$% on Oct 20, 2016
I ordered a cute, top that was gathered in the front for $24. What I received was a plain t-shirt. I complained and asked for a refund, so they shipped me another plain t-shirt, without my consent. I complained again and asked for a refund and they gave me a credit of $10. Sorry, no refunds. My order number was: 239727405.

Zulily / Leapfrog tv and games

Kr
kristenw on Oct 6, 2016
first off ive had nothing but great experiences with zulily. i purchased a leap frog tv and extra remote with games for my sons birthday and the games keep crashing, its aweful my kids keep crying about it and leapfrog customer service and support have not helped whatsoever. they said...

Zulily / Cancelling an order

Cg
Cgdpj536jen on Sep 15, 2016
I ordered some sheets from here. I tried about an hour later to cancel it would not let me. My thought was that the order was processing and I needed to wait for a new status. I kept checking the status for 2 days and still I was unable to cancel my order through my account. I emailed...

Zulily / Dissatisfied customer

Ni
Nina Harvey on Sep 11, 2016
I placed an order on July 22, 2016 for two women shirts, I received one the middle of August and the other one was supposedly at Zulily ready to be shipped. I call Zulily to see where the item was...they didn't have it in stock!! I had not been notified of this at all. I cancelled the...

Zulily / Shoes - merrell

Cp
cperticari on Sep 2, 2016
I bought two pairs of Merrel shoes from Zulily, I guess the prices are that good cause they have defects. The hiking boots, the inserts slide back almost out of the shoe, easily fixed with some glue, but the tread on the bottom squeaks on every type of surface. I bought some slip on casual...

Zulily / Zarine comforter set

Jo
Joyce Dehart on Jul 2, 2016
I will never order another thing from Zulily again. I ordered the zarine comforter set and it got here today and had kind of an order. I washed the set and the order was worse. I washed it 3 times and not only does the comforter stink like skunk my washer and dryer now smell. I did two...

Zulily / "Original price" claims

Ar
Arctickat on Mar 24, 2016
Zulily, As a customer, who has spent thousands and thousands of dollars a year on Zulily, in the past, I am writing you today to caution you, as a company, so that you don't turn off paying customers, like myself. I write this letter in love for Zulily, and also because I am compelled as a...

Zulily / Horrible quality!

La
Lasma34 on Feb 24, 2016
I was so disappointed when I received my items. I ordered two bras and one dress from Zulily. Items I received were of a poor quality, the material was absolutely rubbish. I ordered bigger size, but everything I got was way to small for me. I wanted to take everything with me on my...

Zulily / Very disappointed

No
Nora on Feb 19, 2016
I ordered a lovely necklace from Zulily as a gift. When I received it I was extremely disappointed with the quality, it was very poorly made and arrived broken. So I immediately contacted customer care, sent them pictures and asked for help. Their rep was really nice and polite, but...

Zulily / Trying to close my account!

Es
Esmo97 on Feb 18, 2016
I purchased some things from Zulily but wasn't impressed. Everything I received was of a poor quality and some items were even damaged. So I decided to say goodbye to Zulily and asked them to close my account. They said my account would be closed within 48 hours, well, that never happened...

Zulily / Poor quality

To
Tossy on Feb 5, 2016
I ordered cute shoes from Zulily and when they finally arrived I was very disappointed with my purchase. The quality was great, shoes looked exactly the same as it was shown on their website, but the size was incorrect and the shoes did not fit. I decided to return the shoes and contacted...

Zulily / Shipping is not free!

Ta
Taranett0 on Jan 29, 2016
I ordered some items from Zulily and did not receive anything yet. Their website also said that shipping is free, but when I checked my credit card statement it showed that I was charged a shipping fee. I tried to contact customer service and sent them several messages. But every time I...

Zulily / Unethical behavior/ rip off

Tx
TXBuyer15 on Jan 21, 2016
Buyer beware - I placed an order with Zulily (my first) received damaged product and they gave me a store credit. I placed another order, however, when I noticed the order wasn't even supposed to ship until Jan 19th, I asked to have it cancelled on Jan 10. They promptly sent me an...

Zulily / This company is ridiculous !

Ta
Tanya on Jan 14, 2016
I wish I would have read the reviews before to ordering from Zulily. Nowhere on their website does it say it could take weeks before your order is processed. And had no idea that shipping would tae months! I purchased some things back in November and yet received nothing! Where are my...

Zulily / Order

Re
Reviewer12426 on Jan 1, 2016
I ordered a total of 4 items and after a month of waiting i contacted their delivery service, on trac, requesting a delivery update and i only did this after talking to 3 different reps for zulily who insisted they were shipped. Then i emailed on trac again and then i called and they said...

Zulily / Scam!

Da
Danny3 on Dec 16, 2015
I ordered four pairs of boots on this site. I received my items and I must say quality is great. They have very nice prices and items. But then I began receiving emails stating that I had bought some expensive items and did not paid. I checked my bank account and realized they charged me...

Zulily.com / Unauthorized credit card charges

Re
Reviewer15923 on Dec 10, 2015
After ordering and receiving 2 very nice pair of boots from Zulily.com. I began getting emails from them about items that I had not ordered and they were put on my credit card. I discovered these emails at 2 am after 1st receiving an email from them asking if I had changed my email addre...

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