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Zulily Customer Care Service

Zulily Inc.

2601 Elliott Ave STE 200
United States - 98121

Customer Support Phone Numbers

+1 206 724 0534 0 0
Work days:
Mon5 AM - 8 PM
Tue5 AM - 8 PM
Wed5 AM - 8 PM
Thu5 AM - 8 PM
Fri5 AM - 8 PM
Sat6 AM - 6 PM
Sun6 AM - 6 PM
Additional Email ID
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Zulily Complaints & Reviews

Zulily / Zarine comforter set

Joyce Dehart on Jul 2, 2016
I will never order another thing from Zulily again. I ordered the zarine comforter set and it got here today and had kind of an order. I washed the set and the order was worse. I washed it 3 times and not only does the comforter stink like skunk my washer and dryer now smell. I did two...

Zulily / "Original price" claims

Arctickat on Mar 24, 2016
Zulily, As a customer, who has spent thousands and thousands of dollars a year on Zulily, in the past, I am writing you today to caution you, as a company, so that you don't turn off paying customers, like myself. I write this letter in love for Zulily, and also because I am compelled as a...

Zulily - Washington, Seattle / Horrible quality!

Lasma34 on Feb 24, 2016
I was so disappointed when I received my items. I ordered two bras and one dress from Zulily. Items I received were of a poor quality, the material was absolutely rubbish. I ordered bigger size, but everything I got was way to small for me. I wanted to take everything with me on my...

Zulily - Washington, Seattle / Very disappointed

Nora on Feb 19, 2016
I ordered a lovely necklace from Zulily as a gift. When I received it I was extremely disappointed with the quality, it was very poorly made and arrived broken. So I immediately contacted customer care, sent them pictures and asked for help. Their rep was really nice and polite, but...

Zulily - Washington, Seattle / Trying to close my account!

Esmo97 on Feb 18, 2016
I purchased some things from Zulily but wasn't impressed. Everything I received was of a poor quality and some items were even damaged. So I decided to say goodbye to Zulily and asked them to close my account. They said my account would be closed within 48 hours, well, that never happened...

Zulily - Washington, Seattle / Poor quality

Tossy on Feb 5, 2016
I ordered cute shoes from Zulily and when they finally arrived I was very disappointed with my purchase. The quality was great, shoes looked exactly the same as it was shown on their website, but the size was incorrect and the shoes did not fit. I decided to return the shoes and contacted...

Zulily - Washington, Seattle / Shipping is not free!

Taranett0 on Jan 29, 2016
I ordered some items from Zulily and did not receive anything yet. Their website also said that shipping is free, but when I checked my credit card statement it showed that I was charged a shipping fee. I tried to contact customer service and sent them several messages. But every time I...

Zulily / Unethical behavior/ rip off

TXBuyer15 on Jan 21, 2016
Buyer beware - I placed an order with Zulily (my first) received damaged product and they gave me a store credit. I placed another order, however, when I noticed the order wasn't even supposed to ship until Jan 19th, I asked to have it cancelled on Jan 10. They promptly sent me an...

Zulily - Florida, Boca Raton / This company is ridiculous !

Tanya on Jan 14, 2016
I wish I would have read the reviews before to ordering from Zulily. Nowhere on their website does it say it could take weeks before your order is processed. And had no idea that shipping would tae months! I purchased some things back in November and yet received nothing! Where are my...

Zulily / Order

Reviewer12426 on Jan 1, 2016
I ordered a total of 4 items and after a month of waiting i contacted their delivery service, on trac, requesting a delivery update and i only did this after talking to 3 different reps for zulily who insisted they were shipped. Then i emailed on trac again and then i called and they said...

Zulily - Washington, Seattle / Scam!

Danny3 on Dec 16, 2015
I ordered four pairs of boots on this site. I received my items and I must say quality is great. They have very nice prices and items. But then I began receiving emails stating that I had bought some expensive items and did not paid. I checked my bank account and realized they charged me...

Zulily.com / Unauthorized credit card charges

Reviewer15923 on Dec 10, 2015
After ordering and receiving 2 very nice pair of boots from Zulily.com. I began getting emails from them about items that I had not ordered and they were put on my credit card. I discovered these emails at 2 am after 1st receiving an email from them asking if I had changed my email addre...

Zulily.com / Sent the wrong product.

Reviewer95231 on Dec 7, 2015
I ordered a short wig, what they sent me was a long ugly wig that looked as though it should be in the garbage, there was no return address, or invoice with the product for me to return the item, customer service would not answer, I sent an e-mail to the company, but got no answer. I am...

Zulily.com / Clothing Quality

Violet8513 on Dec 4, 2015
I had heard about Zulily for a long time via facebook and occasionally browsed through their items. It all looked too good to be true. nice looking stuff for very good prices. I finally made a purchase a couple of weeks ago. When my items arrived i was hugely disappointed. The quality wa...

Zulily.com / Clothes

Reviewer11067 on Nov 17, 2015
The first order was quick. Quality was okay for money. That is why I ordered again . No such luck the second order. The second order took weeks. And the quality of clothes are very poor. The material is so thin and flimsy on one dress that I will have to buy a slip before I would ever wear...

Zulily.com / Sheets

Reviewer35951 on Nov 8, 2015
The worst of the worst, if that's at all possible...worse than KMART junk store. Twin sheets felt as though they were made of poor quality paper and were too small for the twin size mattress purchased for. I suspect zulily orders in bulk from China and sells to the unsuspecting...

Zulily / Childrens shoe chart inaccurate

SHELL33 on Mar 14, 2015
I have been ordering from zulily since 2007. There 'customer service' is not the best, but they were always accomodating. I ordered (3) pairs of shoes for my (2) year old daughter who is very tall for her age i. E. Feet ever growing :) i used the shoe chart for each shoes; (2...

Zulily / Order and paid for in November

Norma J. McCoin on Dec 19, 2014
Ordered and paid for two childrens gifts the later part of November and paid through PayPal. Received confirmation from Zulily and PayPal thru email that they would be delivered before Christmas, Dec. 12, and Dec. 14. The order number are 723348100 and 623359193. Checked on deliver date...

Zulily / Quality, Shipping and Policies are not as they seem

snoopysvictim on Dec 8, 2014
After waiting 6 weeks for my order, I received two items of the 6 or 7 I ordered and they are AWFUL, poor sizing, materials are cheap and poorly made. Before I ordered I made sure to check the return policy: "If you're disappointed with your order, please contact our Customer Service...

Zulily / Refund

SG! on Oct 5, 2014
Should have read complaints about Zulily before ordering. It would have taken over a month to get my order. I called to cancel about 5 days after I placed my order and a very nice woman said she would give me a full refund including shipping. I got the refund minus ^6.95 for shipping...

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