Zulily
reviews and complaints

I received my cardigan today and was very excited to check it out. I normally wear an xl but thought I would order a 1x to be on the safe side. This cardigan might be the size of a normal medium. I am very disappointed. Why do your sizes run so small...I would like to continue to order from you but I need to know that what I buy is going to fit so I don't have to make a return..I would like to have a refund..Thanks!

Rebecca Bodeis

I have been a super loyal customer for over the years. This week when purchasing a few items I was not able to. Additionally, I received an email stating that my past orders have been canceled.
Confused, I contacted customer service (thinking it was a serious company) I kept getting random replies stating that I needed to contact my bank because they closed my account. Finally I call them and they never apologized, a certain Leslie tells me that my account has been compromised. Then has me speak to the worse manager Kenya, who told me if I needed to shop with them to open another account with a different email address.
When I contacted my bank they told me no inquiry came from that vendor. When I double checked on my zullily app I noticed my credit card no longer featured but instead another card (which I never saw before) was there twice.
Later, I understood that my account had been hacked but instead of contacting me to warn me; Zilllily just closed my account without an apology or an explanation. Their site is not secure and my personal information has been compromised and not even an explanation let alone an apology was given. THIS IS THE WORSE COMPANY. I WILL NEVER SHOP WITH THEM.

Please check my e-mail address for Carol J. Blackburn, 130 Garden Drive, Penrose, CO 81240. I have been waiting for a month, since June16, to return two pairs of shoes which are exactly the same. I am keeping the third pair of the same style. I have contacted the telephone line three times. Please check to see if you have my e-mail as: [protected]@gmail.com The black part of my name was misspelled. I was supposed to get the label yesterday and it is to be paid for by Zulily. Please check on this.

I have been waiting for two days for a call back from Karla about being double charged for an item I had cancelled. She tried to tell me charge would "drop off " as it had never been captured. Not true. Bank says I need to report the charges as fraudulent
If not refunded immediately. Issue for me is I have to close down my debit card and wait for a new one. Seems worthwhile as at least Zulily wouldn't get my money.

Yesterday (July 10th I received my order # [protected] (My Hotel 5th Ave. White Down-Alternative Reversible Comforter Set SIZE: King) but was very disappointed about it being damaged.
When I first received the box I noticed it being partially opened with it's tape slightly removed and soon discovered that the comforter wasn't carefully packaged inside either. It wasn't sealed with any plastic cover to protect it inside the box.
As I unfolded the comforter on my bed I saw several snags and tears on it so I photographed the damages of the defective product for you to see.
Since this purchase was supposed to be a gift I wouldn't want a replacement of this same product, instead I'm interested in receiving a complete refund by same method of payment which would be my visa ending in 5299.
Thank you
Patrice Howell

I ordered 2 of these comforters and received them today. I am happy with the quick delivery time but I am not happy with either one of the comforters. They are both poorly sewn. There are loose threads through both of them . It looks like the sewing machine wasn't threaded correctly as the threads are bunched up in some places and other places weren't even sewn . I will have to re-sew both of them as they look very tacky. If you keep your customers happy and offer quality products, they will always return. I'm wondering if I should order from Zullily again or not. Hopefully all your products aren't that cheaply made.

these orders are marked delivered but returned. I did not return these tunics. They are paid for and I would very much like them re-shipped. I have no idea who or why they were returned. There was no notice of delivery left on my door or in my mailbox. In the event they cannot be re-shipped, I request a refund so I can re-order.
Thanks for anything you can do,
Susan Newby
200 W Colville St. Apt. 3
McMinnville, tn 37110

My name is Patricia Giard, 3025Lily Lane, Heath TX 75126 and my order of a blue geometric scoop neck tunic size XL was placed on March 29, shipped on April 8 and I still haven't received it. Where is it? I have never had a problem with your company before but I really wanted this top so I just wanted to know where it is coming from that it takes so, so, so long to get it, this doesn't make you as a reliable company look to good to me right now. Anything you could do to make this order get delivered or returned would be great, I would appreciate any kind of help.

Sincerely.

Patricia Giard

The exact problem is that I bought these rags for 13.00 and change because I fell for the lie that they were worth about 100.00. Seriously? Where are they worth that much money? In your dreams?

You should be sued for false advertisement. No reviews, no returns, I should have realized why. Blatant liars. Microfiber sheets, they claimed. They're so thin and the material moves over the elastic on the fitted sheet which screams cheap, cheap cheap! Oh wait, they're worth 100.00 thought right?

Prove that to me, seriously...find one site or store that would sell these substandard sheets for $100.00. hat would sell this

It was early January when I purchased 3 tops from Zulily XL they were finally shipped on Jan 18/20 however when they arrived they were an 1X 16 P they are huge with the exception of one of them that is actually smaller then the other two I would like a return label so I don't have to pay for shipping since I had to pay for shipping to have it delivered an I wasn't suppose to

This product is the first I have ever ordered from Zulily. I will not order again. The product did not arrive as described.
The product is advertised as Black and Orange Floral dot Leggings. I was very disappointed when they arrived after a VERY long wait. They are Not Black They are Blue and orange. If you could send a truly black and orange pair without a six week wait that would be acceptable, otherwise how do I return for the total amount?
Order:
# [protected]

I have tried calling several times in the last 10 days to get a return label but still no return label. I have talked to Ashana S. and a couple of other employees.

My email to send the return label is [protected]@yhti.net. My order number is [protected]. My phone number is [protected]. I would love to get this resolved. Your sizing of clothing is not even correct. Nothing was damaged.

I placed an order with two items in it. I had a $10 credit that I had earned towards the order. One item was not as described. It was the lesser amount item. They agreed to refund in store credit. However, they took the $10 credit, did not take into consideration the tax or shipping on the item and only gave me a minimal store credit. My communication with the agent was horrible and they won't address the issue at all. They won't even return my requests for a more agreeable term. I believe they should refund me what I paid for the item in full. How very sad...

Following was my email to customer service:

I have an unusual request.   Order status just shows processing.   This gift is for my nephew's 4 year old daughter who has been diagnosed with an inoperable brain tumor.  She is starting treatment in days to try to extend her time.

Is there any chance in expediting this shipment, so she can have the doll with her during treatment?

http://abc7ny.com/health/1st-delivery-of-books-arrive-for-girl-battling-brain-cancer/2666397/?sf173623175=1

I was blown off. Shame on you for a request for a dying child.

I ordered a coat on July 13, just opened it yesterday to put it on my daughter and discovered drugs in the pocket. Loose pills in white with Chinese writing, yellow and packets of smaller yellow cut into sets of 4 with Chinese writing on the package. So far zulily hasn't responded and the police advised me to file a lawsuit. My child thought it was candy and this could've ended very badly.

Dear Zulily,

I placed an order totaling $355.71 on November 19, 2017. I also applied for a Zulily Credit Card the same day. I was approved for the credit card and thought this purchase was being placed on the new Zulily card.

Unfortunately, it went through Pay Pal and now my bank account is overdrawn! And, I have overdraft fees. I have tried and tried to contact you through phone calls and through e-mail, however, I was never able to speak to an actual human being.

I need to resolve this as soon as possible. Can you please contact me? My telephone number is [protected]. I give you permission to speak with my husband, Dennis Carpenter, if I am not available.

I look forward to getting this squared away quickly.

Thank you,

Susan Carpenter

I think they have to improve their delivery service because it's appalling.
You know, it just seems that your warehouse and your head office are situated in China or somewhere in Asia, but not in the US.
All the items I ordered took about 4-6 weeks to arrive. It's tooooo long. I can't wait for so long.
Every customer of yours orders clothes for a special day or by the definite season and you always let them down. Fix it and you'll benefit even more.

What a terrible quality. Are not you ashamed for selling this garbage?
It's not worth its money at all. I wouldn't even pay ten dollars for this if I knew it was a trash.
I regret I ordered from them. Four dresses were ordered to be thrown in a garbage. For real. Shipping them back is more expensive than their price on the website. For no reason, by the way. Because as far as I know they are based in the US. What's the matter then? Why is it so expensive?
Overpriced pieces of crap. Nothing else.

I am trying to sign in to my account and make a payment. My sign on is [protected]@yahoo.com and the password I normally use will not work. I have been trying for over 30 minutes to get to sign in to my account...it will not let me sign in.

I have tried over 4 different combinations to try and get in my account and nothing seems to work. I would like to make a payment, but cannot do so because I cannot get into my account.

Please help!

In September I received an order and one of the shirts I received had a tear in it, so I emailed customer service and later that day it was worked out that I received a $10.00 credit and a new shirt. Today, only a month later, I went to checkout a few items and there was no credit. I reached out to customer service thinking that they could just fix the issue but no. The woman helping me just restated my problem in multiple emails back and forth and the end result was that I still didn't get my credit and she did not respond to my last two emails. Not sure what happened here, but it is not okay to give your customers credit and then take it away a month later... in hopes they would forget? Ignoring your customers is not a good way to run a business.