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Yalloh

Yalloh review: Delivery scheduling

B
Author of the review
9:26 pm EST
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Since Yalloh has taken over Schwans they have been unable to provide delivery service. Place orders with delivery scheduled and they either reschedule or just do not show when scheduled. Have stayed home expecting their delivery and wait 10 hrs. (1/2 hr. before scheduled & 1/2 hr. after just in case they are early or late) only to get disappointed with no show. No e-mail, call, — nothing. And of course the delivery window is after their office hrs. so you can't even call to ask about it. This is just the last few orders I placed. The order placed on 11/13 was placed expecting items for Thanksgiving meal. A month later and I have still not received that order. I sit here all day waiting and not being able to go anywhere or do anything that may keep me from accepting the delivery. And they just don't show. Looking at the current order (which has never arrived) I had 14 items in the order now they are saying 4 of those items are not in stock. Not that it matters since I don't seem to be able to get any of the order. They obviously can not service my area so maybe they should just say that. Schwans had no problem.

Order date 9/30/24

1st expected delivery date 10/05/24 9-6

Rescheduled on 10/5/24 to 10/11/24 9-12

Rescheduled on 10/11/24 to 10/11/24 12-3 delivered

Order date 10/24/24

1st expected delivery date 10/25/24 9-12 delivered

Order date 11/13/24

1st expected delivery date 11/21/24 9-12

Rescheduled on 11/18/24 to 12/05/24 9-6 NO SHOW

Rescheduled on 12/05/24 to 12/14/24 9-6 NO SHOW

Claimed loss: Time, expectations, stress, missing items @ Thanksgiving.

Desired outcome: Apologize & PETE SAKE!-PLEASE restructure your delivery notifications, scheduling, driving routes, and customer service! And a decent compensation for inconvenience, lost time, & notice neglect for no shows would help heal the relationship.

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