Al Madina Hypermarket’s earns a 1.3-star rating from 43 reviews, showing that the majority of shoppers are dissatisfied with purchases.
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Mis behave
I bought 2 t-shirt and 2 pants first the supervisor coming to me and told me they have offer buy 1 get 1 after when I go to cashier for payment suddenly he come with his card and paid from his card when I not agree to pay that payment he said go and talk very rudely...before 2 days also when I gone there he just pay from his card and take payment from phillipino lady (cashier)...my concern only pls inform the madina staff don't pay by them self customer should be pay...for little discount don't use your own card
Al Madina Hypermarket Complaints 42
Customer service very rude
Sir
I visited today for shopping. While making a bill cash counter guy not asked do u need a bag. And I got a own bag in my hand and he charged for that and paking I said him I got a bag why you giving your bags. He saying to me that you should inform before. I told him brother I got a bag in my hand its very visible ok atleast you have to ask right. He is very rude to me and saying get u r stuff and go quickly. Is that kind of customerservice you have. You guys not teaching a proper customer service. How come he s rude on me. You can check the camera. And I called that store manager he was not there another fellow who came and saying simply sorry. Guys you should need a customer service with polite and not this kind of service and I belive its super market. But your staff behave like a fish market. Am not his slave rude on me. I need a proper explanation from your side.
Thanks
Anis rahman
[protected]
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Contact Al Madina Hypermarket’s customer service or management directly, detailing the incident and emphasizing the rude treatment you received. Request that they review the camera footage and provide a formal response regarding the cashier's behavior. Ask for a proper apology and assure them that respectful customer service is essential to retain loyal shoppers. If they don’t respond satisfactorily, consider leaving reviews on public platforms to draw attention to the poor service.
Misbehave with me
Hi im Ravi Samriya From India,
My Mobile Number is [protected]
Just I purchase some Groceries from Al madina hypermarket jebel ali mall, that Cashier Girl DIVYA GURUMURTHI Not working properly , She is Talking with your Staff and not Responding Costumer
I pay money, And Still im Waiting my Groceries, She didn’t Pack my Groceries in bag , 4 Times I told him Pack my Groceries and She ignored me , And She Shouting this is not my Work , After one more Gay came and he also Shouting on me , This is Not a Good way to talk with Costumer,
You can Check CCTV footage,this is very rude, behave with customer, I hope you will discuss with your team
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Sadia chicken.. Different price in booklet and real
Hello Team,
I went to Al Madia hypermarket in Central mall near Sharaf dg metro station. I saw in the booklet of 24,25,26 May 2024 that fresh chiken is 11.99, but unfortunately once I reached there it was 15.99aed and I didnt buy it. On the same booklet Sadia chiken 1000gm its 12.99 and I bought 1200 gm Sadia chiken griller and they cahrged 17.50 aed. Unfortunately I noticed this once I reach home. Kindly clarify this.
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Is Al Madina Hypermarket Legit?
Al Madina Hypermarket earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Al Madina Hypermarket. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Al Madina Hypermarket has registered the domain name for almadinahypermarket.com for more than one year, which may indicate stability and longevity.
Almadinahypermarket.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Almadinahypermarket.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Almadinahypermarket.com you are considering visiting, which is associated with Al Madina Hypermarket, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- While Al Madina Hypermarket has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 7% of 42 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Website's registrar is popular among scammers, it means that a significant number of scammers have used that registrar to register domain names for their fraudulent websites. This can indicate that the registrar has lax verification processes, making it easier for scammers to register domains without providing accurate information.
- Almadinahypermarket.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The almadinahypermarket.com may offer a niche product or service that is only of interest to a smaller audience.
- We found that the technical contact email address for Al Madina Hypermarket is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
- The use of a free email address for contact on almadinahypermarket.com may be a red flag indicating potentially unreliable or fraudulent activity.
I am complaining about poor security staff behaviour
I visited there store adjacent to sharaf dg metro station, where their security staff used singular salutations, misbehaved, raised his voice and alleged me of theft, despite of me showing them the labels tagged from Lulu.Ironically the products they were alleging me were not there in their store,being a female I felt very humiliated and was surprised that none of their staff told him anything , all male staff were enjoying the scene, I will not be going to their store anymore , I raised the complaint on their app but no one responded , this shows how seriously they take misbehaviour with the customer.
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Service
I am a frequent customer of Al Madina Super Market at Riyadh Saudi Arabia since they have started their branch here at Batha. As it is near to my home I do shopping at madina for even 1SAR as well. But today I had a worst customer service experience on my life. There is a small passage from 1st floor to ground floor and usually it is opened all the time...
Read full review of Al Madina HypermarketMobile
Good evening Last month date 28 Jan 2024 I buy a mobile redmi 12C itell him to remove camera for I no have permission to use camera mobile he say okay and tell me camera remove warranty cancel okay no problem then the next I got work and use mobile brightness not working automatic then date 30 I call and inform this problem then he tell me to bring I give...
Read full review of Al Madina HypermarketUrgent complaint: samsung a24 purchase and unresolved service issues
I am writing to express my deep dissatisfaction with the service I have received at your Al Madina Hypermarket Al Rigga branch regarding a Samsung A24 phone purchased on 23/04/2023. After three months of use, the phone experienced a malfunction and, despite having a valid warranty, the resolution process has been excessively protracted and unsatisfactory...
Read full review of Al Madina HypermarketVery bad customer service. Irresponsible staffs
Delivery service- we order for water 4 liters 2 bottles they are saying they cannot do delivery and after too much talk they agreed to deliVer . We are near to this supermarket only 5 minutes to our flat . When said our door password is this number they said they cannot do this delivery because they don’t know how to type numbers . Why this people always doing like this ? Very irresponsible talk from this people . Al madhina al nahdha 2 near to nesto supermarket .
Date : 21/11/2023
Time : 7:56 pm night
Desired outcome: You have to teach them how to behave to the customers
Delivery service
I have been buying groceries and all other items from madina shop for so many months. I have purchased from shop directly as well as home delivery. But nowadays, the service is too bad and am not satisfied with the delivery team. Once i message them about my order through whatsapp they are always telling that delivery will be late. Today i ordered something in the morning itself, but there was no response from the team about delivery. Shop al madina build well al Asayel street, jebel ali industrial area Dubai tel + [protected]
Regarding management
Hi Sir/Ma'am,
I am Rajiv Kumar. I work in Mango Hypermarket Doddakannelli branch as CSA . My emp. ID: PHM0000427. I am on leave from 14th of Sept to 25th October with HR and Manager approval. They have n't released my Sep month salary. But when I called and messaged multiple times then they released my Salary rs7000 for sep month.
And today HE texted me not to come to work because we don't want 9hrs people. We want 12 hrs of people. And HR told me in a message that You can send mail or messages anywhere I manage all these things. So your mail or message will be useless.
If I want to hire you then you can do a job here. If I do not want to work here then you couldn't work here.
Please take a look at my issue.
Thanks,
Rajiv
Complaint against al madina supermarket - unjust accusation and coercion
Dear Consumer Support UAE, And Al madina super Market Dubai . I am writing to file a formal complaint against Al Madina Supermarket regarding a highly distressing incident that occurred during my recent visit to their establishment. On 24/8/23 I visited Al Madina Supermarket with a friend to make a purchase. After completing our shopping, I wa...
Read full review of Al Madina HypermarketDelay in delivery service
Date - 11/06/2023
Time -5:10 Pm
Complaint Against - Mango Madina Hypermarket, Near Al Khail gate.
Ordered Food & Grocery items at 12:30 pm & they have confirmed the delivery within 3-4 Hours to my Stay which is hardly 1 km away. i followed up with them on 3:30pm for delivery they have replied items are picking up & will deliver soon. Even after 5:00 Pm they have not delivered the items & replying items are arranging for delivery .
Even i have informed them the urgency & they are totally ignoring it .
Worst delivery service.
Rude, irresponsible behavior of staff.
I called them several times to place an order. Their response is they don't understand the location which is literally 7 minutes away from their location, they make you hold the call until they all finish discussing and return with an answer like there is no person to deliver.
And this happens every time.
Location: Al Madina supermarket, Gurfa street, Fujairah
Fresh fish
I am always bought a fresh fish in Al Madina shopping center, Muwaileh Maliha Road. The fish is fresh but they will not clean properly and is not a first time. The people or paying money for the fish and It's not even properly cut or clean. While cutting, they're wasting the fish. Kindly advise them. Other who are buying inform them to clean properly after clean, check if they cleaned...
Service
I went to your store near Sharf DG metro, I brought my shopping bag and your security guard didn't let me enter into your store, it's just shopping bag,not bag pack not duffle bag, I just want to buy something in your store and your guard make me uncomfortable to enter into your store. I leave your store today. I was your regular customer but I feel uncomfortable today.
Fresh coconut not cut excuse staff busy and todsy offer
Today 5th Nov 11.55pm shabiya 11 brach manager surprise me he told me they cannot cut the coconut beacuse all staff busy and today offer, although i am regular customer for this branch and staff know me that m drinking coconut water every day.but today shock and have a look on those words what manager says busy and today offer to not cut coconut,common it take only 1 min to cut but hurt alot
Not recommend this branch.
Falak al madina shopping center in muweilah im regular customer of there always customer service staff one of Philippina her name is (baby joy or mery joy) always rude behavior to much attitude not respect,when she have to give some items she's throwing the table i always ignore but now it's to much 3/4 days ago i want to prayer but prayer room has closed i go customer service and i ask about prayer room has closed want to prayer room key bt she's say in to much attitude not allowed but that time i didn't say anything,this is too much i never see in uae like this rules,everywhere open room for prayer, so plz take action her if her behavior always like that of course madina will lose customers...thank u i hope al madina management will take action to her...
Freezer broken
I visited your branch in central mall. I was shocked to see the freezer broken, with all food inside, and it had become soft and unfrozen.
I informed, the person in charge, there was no manager available, the person was so rude.
I don't feel he understands the seriousness of the situation.
Why was the food not removed and put into a working freezer.
The food clearly states 'DO NOT RE FREEZE ONCE UN FROZEN '
The staff member is clearly not trained or competent to handle food in my view.
Im afraid, people are going to get very sick from this supermarket
Something needs to be done.
Desired outcome: Insure the food is thrown away and not sold to a unsuspecting customer, where them or their family could become very sick or get food poisoning
Home delivery so pathetic
Your home delivery so pathetic and your staff including supervisor all are clueless and dump 👎👎👎👎 they don’t know know anything.
Pathetic service
[protected]
Bad quality product
Bought eggs from madina supermarket, expiry date is still far, but all eggs are funguses..
About 15 days before bought the item, don’t have bill.. as I’m not keeping it..
I don’t remember the exact date of purchase but I bought this egg carat in July end.. as I don’t keep bills with me.. but I’m buying eggs from madina.. that’s why I’m sure this is the product from madina..
you can chk in ur records, you will surely find the bill.
Poor customer service by the cashiers
06/07/2022 Time 06:20 PM
I had a purchase today from Al Madina hyper market and during the time of payment the cashier (a male Saudi) on counter number 07 told that he won’t do the billing and asked us to go to the next counter that is counter number 08 where a (Lady Saudi cashier) also refused to do the billing and immediately another customer came and the above mentioned cashiers started to do the billing…I had notified the same to Saudi floor supervisor but no action was taken at the time…
Being a regular customer of Madina didn’t expect such kind of negligence from the cashiers…These kinds of attitude makes us feel not to come to the same place again.
Desired outcome: No response/action from the heads
Overview of Al Madina Hypermarket complaint handling
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Al Madina Hypermarket Contacts
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Al Madina Hypermarket phone numbers+971 43 233 828+971 43 233 828Click up if you have successfully reached Al Madina Hypermarket by calling +971 43 233 828 phone number 30 30 users reported that they have successfully reached Al Madina Hypermarket by calling +971 43 233 828 phone number Click down if you have unsuccessfully reached Al Madina Hypermarket by calling +971 43 233 828 phone number 14 14 users reported that they have UNsuccessfully reached Al Madina Hypermarket by calling +971 43 233 828 phone number+971 43 233 807+971 43 233 807Click up if you have successfully reached Al Madina Hypermarket by calling +971 43 233 807 phone number 8 8 users reported that they have successfully reached Al Madina Hypermarket by calling +971 43 233 807 phone number Click down if you have unsuccessfully reached Al Madina Hypermarket by calling +971 43 233 807 phone number 1 1 users reported that they have UNsuccessfully reached Al Madina Hypermarket by calling +971 43 233 807 phone number
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Al Madina Hypermarket emailsinfo@almadinahypermarket.com100%Confidence score: 100%Support
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Al Madina Hypermarket addressP.O.Box: 283371, Al Qouz Mall, Al Qouz Ind. Area: 3, Dubai, United Arab Emirates
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Al Madina Hypermarket social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 24, 2024
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