XCover.com & RentalCover.com review: Insurance

I ordered and paid for my Xcover flight insurance 24.11.2023. on the date 25.11. I got very sick and went to Emergency and immediately wrote a claim for X cover because I knew I will not be able to fly. In the next days I went to Emergency again and I also have a proof from my practicioner that I was sick for almost 2 weeks. I sent all documents to Xcover but never got any confirmation back from them about receiving the documents. So I kept sending them again and again. I made a screen video of me sending the documents and the proof on their website claiming that all documents were uploaded successfully. However when loggign into my account the statuf of the claim was always pending and that my action is needed about sending documents. This never changerd even though I sent it to them many many times. I wrote to them several emails, SMS, many requests on their website throught help centre, never got any answer. Now my claim is closed as per I didnt send the documents on time. That is not true and I can prove it.

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