WorldRemit
reviews and complaints

On 27th March 2023 World Remit took 1001-99 pounds Stirling from my Santander 1-2-3 savings account, to transfer 1000 Pounds Stirling into Philippines Pesos in my BDO Bank account in my name. in Philippines. The incorrect reference number I used for the transaction was W 34 BYV. On realizing my mistake, I sent a further 1001-19 Pounds Stirling using the correct reference number WR 918 2942 which went through okay. So the problem is World Remit did not refund the 1001-19 Pounds Stirling I sent to them first of all, although they did receive the money.

World Remit is disgusting. Their servce is apauling.

I have been sending money through World Remit over the years and it is the worst it has been.

Their platform is not fit for purpose.

I have been trying to send money and they are informing me of changes in their method of sending money from ther U.K. and to look for alternative method on their site but no explanation on where to obtain that info frm and the method os sending by selecting does not prove anything it is just a vicious circle.

Their custoer care team is not fit for purpose neithere because they are asking for Money to answer questions which I am not prepared to do.

They have given various locations from where to pick up and to activate a transfer however it is not working to carry out any functions at all.

It is very disturbing especially having so many countries and large sums of cash.

My email is [protected]@gmail.com

Horrible service, slow or no remittance even days after sending the money to their bank and getting confirmation that it was received. For mobile money, the app claims to remit money within minutes but the money was received by world remit on Thursday night 24th March and up to today, the receiver has not been paid the roughly $1430 and the status shows as pending. To make things worse the local phone number does not work and there is no other way to reach customer service. This company is starting to scare me, they are slowly making moves to cut off communication access and hide, and so many bounced or delayed transactions is a bad sign too. I feel like they are on the way to closing up shop and running away with people's money.

Dear Sir/Madam,

I'd like to inform that I haven't received money at the right time (24/03/2023)

I sent money from my British WorldRemit account to my friend to Costa Rica (transfer number: WMT157192936).

All details on your app was filled up correctly. I received receipt for the transfer and confirmation that money are ready to pick up money can be picked up at any Tele Dollar store in Costa Rica. In the afternoon about 4pm (local time 6 hours earlier than in the UK) my friend and me went to the nearest Tele Dolar shop. A customer assistant refused giving money because he didn't see and confirm the transfer number in computer's system . We went to another Tele Dolar shop and the situation repeated itself. Again refusing money pick up. My friend made a call to Tele Dolar customer service number :[protected] (Costa Rican). He got information that the transfer has been blocked. We were advised to make a call to Customer Service for Costa Rica. I made a call about 5pm local time (+[protected]) . I spoke with a nice woman . This conversation took us 17minutes. Se said that for same reason Tele Dolar brunch needs my friend date of birth. On your website is not such thing!

She said that my claim can take 24 to 48 hours! It is unacceptable leave me without money for 48 hours! I need money for basic things ,so please fix it asap. After all ,how I can make any referral of your company to my friends? Also, I'd like to get free of charge phone number to you or a direct email address for the future ,unless you will pay for my phone calls. If you need any more details please contact with me by email: adam.[protected]@ymail.com

My Costa Rican phone number is: +506 [protected].

Kind Regards:

Adam

Yesterday I was trying to send money to Uganda and kept trying to but was not able to get a Code through my cell phone number. 1 month ago I had to change my email address. After several tries, World Remit sent me over to JUST ANSWERS. I was told in writing I would have to pay $1 for support I & would get it back? I put in a charge card number which they declined and I tried it a second time, same thing. This charge card was valid and working well. So, I put in a second charge card number which went through and it referred me to 4 different plans. I figured I must got hacked. and stopped dealing with Just Answers except to write they HACKED me or really it was WORLD REMIT that hacked me to Just Answers! I called both charge cards and JUST ANSWERS charged BOTH cards, the one THEY DECLINED and the second one they accepted. Now both of these charge cards have to be replaced and I can't use them. I now have to notify those that do Electronic Withdrawal because of your handling of this! I am totally dissatisfied with WorldRemit and LACK OF CUSTOMER SERVICE! It has caused me a lot of problems in replacing my charge cards and it is evident your company doesn't care about its customers!

Cannot/delete Close Account

I opened a World Remit account to transfer money to a friend in Canada. But before finishing the transaction, decided to not use the service. But now I cannot delete my World Remit account. Without a transaction number or case number, I cannot get into their call system to speak with anyone. The one email I received is a no-reply address. And their website tells me I have to contact them to close my account. Which I cannot. They keep sending me back to their website...so it is a futile loop. I do not want my account left open...but it is impossible to contact them. I am very displeased with their poor customer service for something so simple. Please help me!

My god mom is a missionary in Kenya and sometimes they need donations to come a quicker way than thru our normal banking transaction. So she asked me to use World Remit and I tried to set up an account (no issues there). I then sent a dollar transaction to see if this would work before sending an 80.00 donation.

We waited all day for this to go thru (1.00 transfer) but it never did and couldn't figure out why till a couple days later when we found out that the transaction was cancelled and account blocked.

This is a good look for a company to close a new customers account on the first day and then not notify them till 2 days later by email. Her missionary/church is a non for profit and relies on that money I send every 2 weeks. So this is important this situation is fixed. I was emailed and told that someone would contact me about this on another complaint post I made, but haven't heard back from them yet.

If I don't hear back in a weeks time 2/15/2023 - 2/22/2023, I will file a complaint with BBB and of State Attorney General.

I was sending money to my fiance in Ghana on February between 1 or3rd and she didn't get it. I sent $200. I tried to stop it and said transaction was complete. So I dispute the problem. But cash app told me to contact you and try to get my money back on my card. I want to still use you but I need to edit some things like the address and number and phone numbers. Her name is right and the country is right. But address and numbers are wrong.

It appears that my account has been blocked. For two days now I've been trying to log into my account but I can't. A week ago I received a text message on my mobile phone to say that I should expect an email from Worldremit regarding my account but so far that email has not materialised. A friend has told me that the same happened to him and the reason being that he had made a transaction while in Zimbabwe. I have made a few money transfers while in Zimbabwe in September last year 2022 and I wonder if I'm facing the same issue. I've made a few transfers since returning from Zimbabwe and so I don't understand why I cannot access my account. I've tried to contact customer support in Sydney but my calls keep dropping out. However, when I call using a friend's mobile service the calls get through but unfortunately there is no option to talk to anyone from customer service.

Hello,

I was sending yesterday and today again some money to the Philippines but at the end, it says we couldn't finalize the payment although, I have given all the info of it, including my credit nos info.
What really happened? It is the first time that I had to repeat and repeat the procedures to send money.
Can you please tell me and check what really happens?
Regards,
Karl Alexander Engels

We have successfully transferred money a few times with WorldRemit.

However, recently substantial amount of money was transferred to another account on a certain day, the money was taken out of the sending account but was not received in the other account.

We have not received any support from WorldRemit, and judging from all the reviews, this is a common issue.

What is fascinating, is that a friend has been using WorldRemit to transfer money overseas for years without any issues..

My name is Arney Winston Falconer and my email address is [protected]@norwin.net, and my phone number is [protected]

I have been assigned account number WR14385130 and have under promotion 3FREE the first three transactions wherever I choose to send funds free.

For my first transaction I want to send funds within Canada to my wife's email account at [protected]@norwin.net. And then move on from there.

I have reached out to [protected] to talk with someone for assistance, and have tried for help on the web with no success via either avenue.

May I have someone call back within the next hour or sooner, set this up for me, and confirm through my email?

I need funds sent to Norma Falconer today? Would your support team

transfer funds [$1000-$3000] to Norma shortly, and set up a case number?

Thank you

Arney W. Falconer

[protected]@norwin.net

Hello, I was scammed by someone by the name of Jaspal Thiara (also goes by Jas Singh) claiming to be an investment specialist. He told me I was sending money for a crypto investment, but it was all going to him. He is currently being investigated for fraud. These were done between June 8-10,2022. When I asked him, he mentioned it will be refunded. The transfer numbers are [protected],[protected],[protected], [protected].

I opened a World Remit account to transfer money to a friend in Canada. But before finishing the transaction, decided to not use the service. But now I cannot delete my World Remit account. Without a transaction number or case number, I cannot get into their call system to speak with anyone. The one email I received is a no-reply address. And their website tells me I have to contact them to close my account. Which I cannot. They keep sending me back to their website...so it is a futile loop. I do not want my account left open...but it is impossible to contact them. I am very displeased with their poor customer service for something so simple. Can you help?

On 28/12/2022 three fraudulent transactions of +-97 Euro were issued by Worldremit as European Automatic Debits, never initiated by me, in favour

of a Dutch account.

So far, I only use Worldremit to transfer money (USD) to myself in Nigeria or

Pounds to my friend in UK.

I tried to contact Worldremit in Belgium by phone - impossible, always busy -

and I cannot find an email address to expose my case and submit my complaint.

Alert reads: Oh no!
You've either cancelled or your payment was not authorized. Contact your bank.
I have contacted them and everything is ok on their end.
Have made repeated attempts to contact WR with no success.
[protected]@yahoo.com
Please call me anytime. I am sure I accidentally put the wrong 3 digit code in for my credit card verification. This seems very common.

Just Answer has just deducted $2 and $66 from my ANZ Debit Account account on 25/12/2022 because i wanted to chat with WorlRemit expert. I was told I would pay $2 which is fully refundable but now they have deducted two lots of money from my ANZ Debit card re: $2 + $66. I do not want to join JustAnswer and I want my money refunded in full. Thank you

My sister sent 270 dollars for my son's Christmas gift for this year, she accidentally put wrong number of my bank account and she corrected it the next few days. She went and email and gave all correct information to customer support and was told it will be in my bank the next 5 to 7 business day so waited. She was sent information that the money was already transferred in my account, but it didn't happen and from 270 dollars they took out another 10 dollars for correcting the error. For the third times she contacts customer support, and this is last week and says that they will reimburse her and send the money back to her bank after four agonizing weeks Worldremit didn't pay her back. This money was sent November 24 of this year and by far it's been a month fast, December 24 and still not getting any reimbursement of her own money. We will never recommend this money transfer service to anyone, worst customer service, worst experienced, lied so many times on when they will reimburse her. Never ever will use this service! but we want our money back!

I'm using this medium because WR emailed on 22 Dec saying my application failed & that I should go to Help pages to 'get in contact' I found nothing where I could do so.

I think I was REJECTED because:

1. The website invites to SEND even before it asks for your details

2. I started the process to send to Benin then, being 1st time and cautious, checked details about sending to the country

3. At a certain point I must have responded to a request to register unfortunately when I resumed putting my details in lost the page and relogged in - BIG MISTAKE - WR concluded I now have 2 accounts. Never even heard of them until 21 december, so made an INNOCENT error

4. I resumed the application but used my medicare card as ID which the website PERMITTED. I avoided using my Australian drivers license because 3 weeks ago I moved house and my change details have not been verified.

5. I my application of personal details I made a stupid mistak which I not remember (I was flustered by now) of the date of expiry of medicare card being 2226 instead of 2026.

6. So WR has concluded I'm a crackpot, given me no reason for the rejection, my friend in Benin misses out on a Christmas gift.

7. I'm not a security risk. Check me out I have nothing to hide.

22/11/2022 I was charged twice for two large amounts I sent to Uganda for Missions

This is money for needy missions

I cannot understand this statement as I was very sick in hospital at the time these charges were made

I do need this to be corrected and money returned as these are very needy orphanages in Uganda

I will attach details of the transactions, but you also have them on your webpage in my transactions