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Early last I called to let them know I would be canceling my Propane Service in November
Early last I called to let them know I would be canceling my Propane Service in November. I called them again to confirm the last date required was November (The tank was no longer needed at that point). I asked for a tank removal date. I spoke to an older gentleman both times, not sure if they were the same person. Not once was there ever a mention of a tank removal fee on either call. Someone showed up within a couple of weeks to take a look. I got an email stating that they had been there and were concerned with my driveway in order to pick it up. Although other big trucks had no issue including theirs. They left the tank there until May this year. Picked it up and then I received a bill for $250+ for tank removal. I called the office on June 8th and spoke with 2 ladies who assured me they would get back to me the next day. Today is "9" days later and I have not heard from them to get this issue resolved.There should not be a removal fee... it was never mentioned... it took them 7 month to remove the tank and now they don't call me back.
The complaint has been investigated and resolved to the customer’s satisfaction.
Regards
Replied
I have been receiving bills via email for quite some time
I have been receiving bills via email for quite some time. We have also been using their online "request for fuel delivery" in order to schedule more fuel. Every time, we ask for a certain amount of fuel, in order to help with our budgeting, however the past 2 deliveries have ignored our request, and our tank has been filled, leaving us with a much larger bill. Today we tried requesting a fuel delivery, and they promptly called saying our account was on hold due to lack of payments. We had not received any bills (other than hot water rental bills) and nor had we received a call, stating our account was on hold. In a time where we are all living surrounded by uncertainties and anxiety, I am shocked at this company's way of treating their clients. The person on the phone said we should call to schedule fuel delivery since that is easier for her (never had we been told this before) and when we tried to come to an understanding, she simply said we'd be getting our bills via mail instead since email wasn't working for us (instead of trying to find why we hadn't been receiving bills lately). She suggested we get diesel from the gas station and fill our tank that way, because they were not coming to our house until the bill was completely paid.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is WO Stinson & Son legit?
WO Stinson & Son earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
WO Stinson & Son resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
A long registered date for wostinson.com can be seen as a positive aspect for WO Stinson & Son as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of WO Stinson & Son's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Wostinson.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Wostinson.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Wostinson.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from WO Stinson & Son.
However ComplaintsBoard has detected that:
- Wostinson.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The wostinson.com may offer a niche product or service that is only of interest to a smaller audience.
- WO Stinson & Son protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
WO Stinson & Son reviews 0
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About WO Stinson & Son
The company's main products include gasoline, diesel, heating oil, propane, and lubricants. They source their products from reliable suppliers and employ strict quality control measures to ensure that their clients receive only the best quality fuels and lubricants.
WO Stinson & Son's team consists of highly experienced professionals who are committed to delivering exceptional customer service. They are knowledgeable about the products they offer and are always willing to provide expert advice to clients. This way, clients can easily make informed decisions when making their fuel and lubricant purchases.
The company has an extensive distribution network that ensures that clients receive their products in a timely and efficient manner. They have a fleet of well-maintained trucks that make deliveries to clients across their service area - from Ottawa and its environs to as far as Kingston, Cornwall, and Gatineau.
With a focus on customer satisfaction, WO Stinson & Son has invested in state-of-the-art technology that enables clients to order products online, track their deliveries, and make payments online.
Overall, WO Stinson & Son is a reliable and trusted fuel and lubricant distributor that has stood the test of time. Their commitment to customer satisfaction, quality products, and exceptional service has made them a preferred supplier for many residential, commercial, and industrial clients across Eastern Ontario and Western Quebec.
Overview of WO Stinson & Son complaint handling
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WO Stinson & Son contacts
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WO Stinson & Son phone numbers+1 (613) 822-7400+1 (613) 822-7400Click up if you have successfully reached WO Stinson & Son by calling +1 (613) 822-7400 phone number 0 0 users reported that they have successfully reached WO Stinson & Son by calling +1 (613) 822-7400 phone number Click down if you have unsuccessfully reached WO Stinson & Son by calling +1 (613) 822-7400 phone number 0 0 users reported that they have UNsuccessfully reached WO Stinson & Son by calling +1 (613) 822-7400 phone number+1 (613) 401-7894+1 (613) 401-7894Click up if you have successfully reached WO Stinson & Son by calling +1 (613) 401-7894 phone number 0 0 users reported that they have successfully reached WO Stinson & Son by calling +1 (613) 401-7894 phone number Click down if you have unsuccessfully reached WO Stinson & Son by calling +1 (613) 401-7894 phone number 0 0 users reported that they have UNsuccessfully reached WO Stinson & Son by calling +1 (613) 401-7894 phone numberManager+1 (613) 614-9129+1 (613) 614-9129Click up if you have successfully reached WO Stinson & Son by calling +1 (613) 614-9129 phone number 0 0 users reported that they have successfully reached WO Stinson & Son by calling +1 (613) 614-9129 phone number Click down if you have unsuccessfully reached WO Stinson & Son by calling +1 (613) 614-9129 phone number 0 0 users reported that they have UNsuccessfully reached WO Stinson & Son by calling +1 (613) 614-9129 phone numberManager+1 (819) 744-1543+1 (819) 744-1543Click up if you have successfully reached WO Stinson & Son by calling +1 (819) 744-1543 phone number 0 0 users reported that they have successfully reached WO Stinson & Son by calling +1 (819) 744-1543 phone number Click down if you have unsuccessfully reached WO Stinson & Son by calling +1 (819) 744-1543 phone number 0 0 users reported that they have UNsuccessfully reached WO Stinson & Son by calling +1 (819) 744-1543 phone number
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WO Stinson & Son emailstcronin@wostinson.com94%Confidence score: 94%Educationjwojcik@wostinson.com94%Confidence score: 94%Managementttinsley@wostinson.com94%Confidence score: 94%Managementdwilmot@wostinson.com94%Confidence score: 94%Salesjbennett@wostinson.com93%Confidence score: 93%Managementmwiley@wostinson.com93%Confidence score: 93%Salesaricher@wostinson.com93%Confidence score: 93%Salespsmith@wostinson.com93%Confidence score: 93%Managementmsmith@wostinson.com92%Confidence score: 92%brodgers@wostinson.com92%Confidence score: 92%Education
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WO Stinson & Son address4728 Bank Street, Gloucester, Ontario, K1T 3W7, Canada
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