Waste Management [WM]
reviews and complaints

Tried to cancel our service 2 years ago. Was told we were under contract until June of this year. Called and cancelled in June. Girl tried to get us to stay with WM boss said absolutely not. Was told must send certified letter asked girl if our service was cancelled on the date I called and she stated it was and that it was documented in our file and all we had to do was send in certified letter. Sent certified letter received proof they received certified letter. Paid our last months bill of June. Took WM 3 months to pick up dumpster and now they are trying to charge us for the 3 months and following months even after they have picked up said dumpster. I believe its time for us to contact our Lawyer.

We did some competitive shopping for waste and recycling removal from our address and found another company that had better rates relative to services offered. Our contract for service through Waste Management is at the point of being renewed and or canceled and we are choosing to cancel and move forward with the alternative company. With the cancellation process of sending the certified letter informing your company of the decision I was informed we would be charged $300 per container so $600 for the removal of the 2 containers. With the transfer station being less then 5 miles from our office just find the charges related to this being excessive when the containers were delivered for free (trash) and $50 (recycling). Language within the contract is ambiguous, with fees can be added for removal. Just looking to be practical and use judgement relative to the cost of this request, and be more inline with the delivery charge as opposed to the 6x multiplier.

Hello you have a driver in New Jersey, south jersey to be exact the yard is located in the pleasantville/woodbine area. The employee’s name is Vascell Marcus Mckoy his birthday is 8/6/92. He needs to be drug tested immediately. He is a heavy marijuana smoker. I would suggest a on the spot test because if you give him any time, even if it’s 30 minutes, he will have someone bring him clean urine.

I am moving and just received a bill for my service disconnection. There will be another tenant moving in and they will use the same bin that was here when I got here and the same one I'm leaving here.

My invoice states that there is a $75 container removal fee. First of all, the container is in the garage and has not been removed nor will it be removed. Secondly, I remember moving in and asking if I could get a new container and I was told that there was a fee for that, which is why I'm using the same one that was here.

There was no "contract" that I ended early and I am not willing to pay a $75 fee for no services rendered. I have no problem paying the remainder of my service, of course, but I did not agree to a fee of removing a bin when the next tenant is going to use it and I DID NOT REQUEST THAT IT BE REMOVED.

09/20/23 5:30 PM I called in to report that my yard waste was missed again for the second week. The agent was rude and did not listen. I asked to speak to management and was on hold for 18 min then told I could have a 1 time credit for 4 dollars and if I was missed again I would not get credit I could double up service which is not needed. I told the rep that is not acceptable and was still needing to speak with supervisor. I was told that I will need to wait for a route manager to call me back and that would not be for up to 72 hrs. Very poor customer service and with the current economy everyone is trying to make bills so I would hope that if I pay for a service I would either get the service or get credit for NOT getting the service! I have included photos of mine as well as just couple of close neighbors yard waste also not picked up which the rep said they only work on mine and neighbors would have to call in to complain. Which seems even worse for your customer service..

On Jun 27 2023 I called in and cancelled my WM trash pickup service it was at the end of my billing cycle and no longer needed their service as I found another company to service my address. I went through the procedure then got transferred to another person who approved the discontinuation of my service. I figured that was the end right? NO they then billed me too pick up the waste cans. Even though I never agreed to that because they had bought out another company and just took over, never changed trash containers from the old company. OK I paid that on Jul 18 2023... Now they are continuing to bill me for trash pickup they are no longer providing.. This is BS!

Called & canceled service 5/21 since selling house & moving out of Calif. was paid utd. Was told must give 90 days notice (which I’ve never heard of!) they said they sent bill of rights 2x a year & now(100 days later) have received bill for the 90 days & gonna send us to collections. So basically they want us to pay for new homeowners trash for last 90 days & i think it’s a $ grab from a greedy customer

I am a fairly new employee a little over 90 days now I got hired to a schedule I agreed to and management has changed my schedule 4 times I am supposed to be working 5 days a week and they forced upon me 4 days one week and 5 days the next, I can’t live on only 4 days of work every other week I tried talking to my manager and he brushes me off. I want the schedule I agreed to when I got hired I wouldn’t have taken this job if I was going to be treated like this.

I have been a customer since 2017 and when I started the service there wasn't a fee to cancel service and have the can picked up. Now I am being told if I want to cancel my service, they are going to charge me almost $90 just to pick up the can. I have offered to deliver the can to the dump and was told "no". The charge is unjust as I have been a customer for 6 years. I can purchase a rolling garbage can for less than $90. It was a used garbage can when I received it, it was not a new can.

My name is peter viola 202 west hatvard street inverness fl 34452 phone #352.341.3117. Your waste control people keep leaving the cover open after pick up. We get a lot of rain here and each time the dispenser fills with water causing me to dump it out. I'm 84 years of age and handicaped and it's painful and dangerous for me to do this. I have complained 3 times via email and 2 land line phone calls to your citrus county office all to no avail. Please help me or else i will be foced to find another company. Ty. Peter viola.

They’ve missed my trash pickup several times and I’ve called to complain. This past week they missed it again and I had enough so I canceled my service with them and now they won’t refund the remaining money that’s owed to me. They claim that they just keep that money because they have a no refund policy. I want my money for their lack of performance and reliability… this is by far the worst trash company I’ve ever delt with… I now know why their a multi billion dollar company and that’s because they steal from people… I am very unsatisfied with their services and demand my money back!

My container was never emptied. I placed it out the day before, along with my mother’s recycle container. I called and waited for 30 minutes, no one answered. I did a chat, and was told it would be done in 24 hours. Never happened. I then went to my WM app, and stated the there was a missed pick up. Was told it would be done in 24 hours. And still, there sits a full recycle receptacle at the end of the driveway. It will sit there for two weeks, regardless of what the HOA says.