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Virgin Mobile

Virgin Mobile USA, L.P.

6200 Sprint Pkwy
Overland Park
Kansas
United States - 66251
Customer Care
Fax:
+1 888 999 9470(Canada) 0 0
+1 888 991 0012(Canada) 0 0
Virgin Mobile Canada
905 - 720 King St W,
Toronto, ON M5V 2T3
 
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Virgin Mobile Complaints & Reviews

Virgin Mobile - New Jersey, Warren / Cellphone service

Re
Reviewer87832 on 2016-02-07
I have a Kyocera phone on a Virgin Mobile account. Problems with Virgin Mobile: 1. Charged account double (happened once) 2. In warranty, only sends replacement on bad phone if I pay $25 shipping 3. Charging additional for tax all of a sudden without notice 4. Refusing to credit bank...

Virgin Mobile - Georgia, Decatur / Deactivating/terminating service

Co
comgent on 2015-12-15
I purchased a mobile phone from Walmart in August 2015. After 5 days of attempting to get it activated, I finally got to the division that activated Walmart phones and service was turned on. After two months of horrible service, I terminated my service, with no outstanding balance, and...

Virgin Mobile / New Contract

Re
Reviewer37129 on 2015-12-02
A friend bought me a new cellphone and contract from Virgin Mobile. We were assured that I would keep my old number when my contract ended. I have now been sitting for a week with a new number (0741308440) and none of my clients are able to contact me. I desperately need my old number...

Virgin Mobile / My 77 year old father's phone service was suspended, and he lost over $200 in airtime for not adding $20 in airtime!!!!

Ch
Do yourself a favor, and DO NOT USE VIRGIN MOBILE!!! My father lost his service, and over $200 in airtime for not adding a $20 airtime card. My parents have been customers for 10 years, and rarely use their phones, so they tend to accumulate airtime. My father simply forgot to top up, and...

Virgin Mobile / Customer service

Br
Brian Geddert on 2015-11-08
I have been a prepaid member for 5 years, and I recently switched to a plan. im registered n still cant access my account online or through my phone accept to pay. no support or customer service... but I can pay. tons of data charges but apps disabled

Virgin Mobile - Virginia, Grottoes / Cell phone and service

Re
Reviewer93675 on 2015-10-10
September 26 had to got without my phone for weeks and was beeing lied to about credit beeing given to familuy menbers. we are leaving dara done right and going else where to get better service. Have been talking to superviso after supervisor and beeing lied to about credit on two phone...

Virgin Mobile / Phone locked out

Al
Alan Gaunt on 2015-09-08
Travelled to Dallas Texas and phone locked out/reported stolen, which it isn't, despite emails, calls and following procedures online I cannot get the phone unlocked. I have been through several recorded messages, call centres, options and passed various numbers to ring...

Boost Mobile & Virgin Mobile - Florida, Valparaiso / Phone Repairs

Ba
badbusiness53 on 2015-07-07
I took my Iphone 5c in for LCD replacement in March. Three months later, I had to take it in again for the same repairs. They had not replaced the screws during the first "repair". Two weeks after the second repair, I had to return for the same repair. They rudely ask me to leave and refuse to give me the name and number of the manager.

Virgin Mobile Phone Service / Virgin Mobile are STEALIN' CRIMINALS!!!!!!

Mi
Miss Dale on 2015-06-24
I had a Virgin Mobile account and the service was beyond horrible!!! Their website that you are to use to add money to your account is not functioning more often then it actually functions.The phone & text service randomly worked. I would often get text messages 24 hours after they were...

Virgin Mobile - Arkansas, Warren / Bad Signal Tower #1PL33XC461 Route 206, Tabernacle, NJ 08088

Re
Rebecca~Concerned Lady on 2015-06-10
BAD SIGNAL TOWER ~ #1PL33XC461..Route 206, Tabernacle, NJ 08088 ___________________________________________________________________________ TOWER SIGNAL FACTS: Mid November 2014 ~ Tower signal caused cell phone bars to drop in half… ~ My cell phone bars dropped from 4 to 2 bars! January...

Virgin Mobile / Extra Charges after Contract ended

Sh
Sharonise on 2015-05-09
My cellphone contract was fully paid up so I phoned Virgin on the 20th August, spoke to "Happy" to forward a statement to me to verify that and he informed me that I can only get a statement in October because I needed to notify them one month prior to date. I disputed this and contacted...

Virgin Mobile Usa - New Jersey, Jersey City / Customer service on iPhone unlock

Ji
I am formal virgin mobile customer using service from last 4 years. As per the policy mentioned on website called customer service to unlock my iPhone 4s for international use and customer service representative was very rud and gave not favorable answer. Virgin mobile customer service i...

Virgin Mobile / payment

Ta
talita on 2015-02-10
i do cash payment on my contract because the company debited my acount wrong now more than a year later im still having problems they sms me every month and cut my phone due to non payment i have faxed and emailed all payments to them but still no change i have spoken to a manager Elize...

Virgin Mobile / Unauthorized use of credit card

El
EllenEM on 2015-01-27
I've had a Virgin Mobile pre-paid phone since the service was first created, probably around 2002. Back then, it was a great, affordable option in an era when many phone contracts offered little and cost a lot. Today, I rarely use that phone -- and have over $300 credit on it -- but I...

Virgin Mobile / 14 day no hassle Guarantee-right!!!!

Kr
krad70 on 2014-12-10
Been A customer for several years. I had to order a new phone as the one I had (for 2 months) got stolen. The replacement they offered was not comparable, but a bottom line phone. So I purchased the HTC Desire 816. 2 days after receiving the phone I noticed they had put it on sale, so I...

Virgin Mobile Mobile / bill

Mr
Mr m toplis on 2014-11-05
i would like to request you look at my mobile bill £113 66. i called 789 and was adviced to email you. On 21 oct my husband used my phone to return a call to our son (who as the same initial) but call his own number by mistake. as he was not familier with my phone he did not turn off...

Virgin Mobile Usa / Sold me phone that doesn't work.

Lt
ltcjdc1369 on 2014-10-12
Lost my cell phone. On live chat with Virgin Mobile, sales associate "Chris" assured me that any of their payLo phones would work with my plan. I received it an tried to activate phone. It would not work with my plan. Had to get tech support to tell me the phones that would work with my...

Virgin Mobile Usa / poor service and worst customer service

Ch
chris noce on 2014-10-03
Had horrible service in sept they are now saying i didnt report which is a lie.i paid $55 for bad service.then on 10/2 even worse my pin wouldnt work to log in and then there site and phones down from 9am tell after 3pm and customer service gave me the run around all day im so upset acted...

Virgin Mobile Usa / Cell Phone Service Taxes

Pi
Pimmsy1 on 2014-09-17
Monthly service payment screen indicates price (includes taxes and surcharges). The next screen for payment confirmation adds additional tax of $3.80 with no explanation as to why it is additional or why it isn't included with the inclusion taxes on the previous screen. This seem...

Virgin Mobile Canada - Ontario, oshawa / phone call over charging

Ta
tazma52 on 2014-08-18
I have two mobile phones one acct that is new, the other one that is about two years Both bills over almost 300 dollars.. I called them both times to tell them for the month period of june to july that many of the phone calls are not mine. They didn't want to listen..I paid the first...

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