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Virgin Mobile

Virgin Mobile USA, L.P.

6200 Sprint Pkwy
Overland Park
United States - 66251
Customer Care
1 888 999 9470(Canada) 0 0
1 888 991 0012(Canada) 0 0
Virgin Mobile Canada
905 - 720 King St W,
Toronto, ON M5V 2T3
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Virgin Mobile Complaints & Reviews

Virgin Mobile - Customer service

Posted: 2015-11-08 by    Brian Geddert
Complaint Rating:  0 % with 0 votes
I have been a prepaid member for 5 years, and I recently switched to a plan. im registered n still cant access my account online or through my phone accept to pay. no support or customer service... but I can pay. tons of data charges but apps disabled...

Virgin Mobile - Virginia, Grottoes - Cell phone and service

Posted: 2015-10-10 by    Reviewer93675
Complaint Rating:  0 % with 0 votes
September 26 had to got without my phone for weeks and was beeing lied to about credit beeing given to familuy menbers. we are leaving dara done right and going else where to get better service. Have been talking to superviso after supervisor and beeing lied to about credit on two phones from...

Virgin Mobile - Phone locked out

Posted: 2015-09-08 by    Alan Gaunt
Complaint Rating:  0 % with 0 votes
Travelled to Dallas Texas and phone locked out/reported stolen, which it isn't, despite emails, calls and following procedures online I cannot get the phone unlocked. I have been through several recorded messages, call centres, options and passed various numbers to ring internationally...

Boost Mobile & Virgin Mobile - Florida, Valparaiso - Phone Repairs

Posted: 2015-07-07 by    badbusiness53
Complaint Rating:  0 % with 0 votes
I took my Iphone 5c in for LCD replacement in March. Three months later, I had to take it in again for the same repairs. They had not replaced the screws during the first "repair". Two weeks after the second repair, I had to return for the same repair. They rudely ask me to leave and refuse...

Virgin Mobile Phone Service - Virgin Mobile are STEALIN' CRIMINALS!!!!!!

Posted: 2015-06-24 by    Miss Dale
Complaint Rating:  0 % with 0 votes
I had a Virgin Mobile account and the service was beyond horrible!!! Their website that you are to use to add money to your account is not functioning more often then it actually functions.The phone & text service randomly worked. I would often get text messages 24 hours after they were sent...

Virgin Mobile - Arkansas, Warren - Bad Signal Tower #1PL33XC461 Route 206, Tabernacle, NJ 08088

Posted: 2015-06-10 by    Rebecca~Concerned Lady
Complaint Rating:  0 % with 0 votes
BAD SIGNAL TOWER ~ #1PL33XC461..Route 206, Tabernacle, NJ 08088
Mid November 2014 ~ Tower signal caused cell phone bars to drop in half…
~ My cell phone bars dropped...

Virgin Mobile - Extra Charges after Contract ended

Posted: 2015-05-09 by    Sharonise
Complaint Rating:  0 % with 0 votes
My cellphone contract was fully paid up so I phoned Virgin on the 20th August, spoke to "Happy" to forward a statement to me to verify that and he informed me that I can only get a statement in October because I needed to notify them one month prior to date. I disputed this and contacted "Hello...

Assurance Wireless Virgin Mobile Zte - More than one person having the owners number

Posted: 2015-04-27 by    Deborah L Ellis
Complaint Rating:  0 % with 0 votes
I am chopper 287 ssc 574789249 I am Harold Nellis Ellis real bio daughter My step dad is Richard Lowell tucker and The Jennings are my blood and my nieces and nephews the shipleys tuckers . I have been very patient with all of the crap going on in ca. I have evry site on the phone that has been...

Virgin Mobile Usa - New Jersey, Jersey City - Customer service on iPhone unlock

Posted: 2015-03-29 by    Jimmy virgin mobile customer
Complaint Rating:  0 % with 0 votes
I am formal virgin mobile customer using service from last 4 years. As per the policy mentioned on website called customer service to unlock my iPhone 4s for international use and customer service representative was very rud and gave not favorable answer. Virgin mobile customer service is just...

Virgin Mobile - payment

Posted: 2015-02-10 by    talita
Complaint Rating:  0 % with 0 votes
i do cash payment on my contract because the company debited my acount wrong now more than a year later im still having problems they sms me every month and cut my phone due to non payment i have faxed and emailed all payments to them but still no change i have spoken to a manager Elize but...

Virgin Mobile - Unauthorized use of credit card

Posted: 2015-01-27 by    EllenEM
Complaint Rating:  100 % with 1 votes
I've had a Virgin Mobile pre-paid phone since the service was first created, probably around 2002. Back then, it was a great, affordable option in an era when many phone contracts offered little and cost a lot.
Today, I rarely use that phone -- and have over $300 credit on it --...

Virgin Mobile - 14 day no hassle Guarantee-right!!!!

Posted: 2014-12-10 by    krad70
Complaint Rating:  0 % with 0 votes
Been A customer for several years. I had to order a new phone as the one I had (for 2 months) got stolen. The replacement they offered was not comparable, but a bottom line phone. So I purchased the HTC Desire 816. 2 days after receiving the phone I noticed they had put it on sale, so I contacted...

Virgin Mobile Mobile - bill

Posted: 2014-11-05 by    Mr m toplis
Complaint Rating:  0 % with 0 votes
i would like to request you look at my mobile bill £113 66. i called 789 and was adviced to email you. On 21 oct my husband used my phone to return a call to our son (who as the same initial) but call his own number by mistake. as he was not familier with my phone he did not turn off correctly...

Virgin Mobile Usa - Sold me phone that doesn't work.

Posted: 2014-10-12 by    ltcjdc1369
Complaint Rating:  0 % with 0 votes
Lost my cell phone. On live chat with Virgin Mobile, sales associate "Chris" assured me that any of their payLo phones would work with my plan. I received it an tried to activate phone. It would not work with my plan. Had to get tech support to tell me the phones that would work with my plan....

Virgin Mobile Usa - poor service and worst customer service

Posted: 2014-10-03 by    chris noce
Complaint Rating:  0 % with 0 votes
Had horrible service in sept they are now saying i didnt report which is a lie.i paid $55 for bad service.then on 10/2 even worse my pin wouldnt work to log in and then there site and phones down from 9am tell after 3pm and customer service gave me the run around all day im so upset acted like...

Virgin Mobile Usa - Cell Phone Service Taxes

Posted: 2014-09-17 by    Pimmsy1
Complaint Rating:  0 % with 0 votes
Monthly service payment screen indicates price (includes taxes and surcharges). The next screen for payment confirmation adds additional tax of $3.80 with no explanation as to why it is additional or why it isn't included with the inclusion taxes on the previous screen. This seems dishonest...

Virgin Mobile Canada - Ontario, oshawa - phone call over charging

Posted: 2014-08-18 by    tazma52
Complaint Rating:  0 % with 0 votes
I have two mobile phones one acct that is new, the other one that is about two years
Both bills over almost 300 dollars.. I called them both times to tell them for the month period of june to july that many of the phone calls are not mine.
They didn't want to listen..I paid...

Virgin Mobile Pre Paid - Porting problem

Posted: 2014-08-18 by    Nick Morgan
Complaint Rating:  0 % with 0 votes
I asked Vodacom customer care East Rand to port my pre paid cell no 072 920 1524 to Vodacom from Virgin Mobile on 8th August 2014 they said it would be no problem and I would 'probably" get my air time of R179 transferred as well. After the number was ported to Vodacom I did not get my...

Virgin Mobile - overcharged

Posted: 2014-07-22 by    macshor
Complaint Rating:  100 % with 1 votes
i have a virgin mobile account & i put my sim card into an i phone about 3 months ago but without my request i was charged £1 per day for the internet service which i dont need or use, i spoke to Ann at virgin media about this problem & she said i needed to switch off data roaming on the...

Virgin Mobile - Sold defective phone, no service

Posted: 2014-05-30 by    f@tuffshed
Complaint Rating:  0 % with 0 votes
I purchased a Samsung galaxy 3 for $259 on virgin mobiles website. Within days I couldn't hear anyone I was talking to on the phone because it kept breaking up, my text messages failed and I'd have to resend them at least 7 times. I have zero bars but according to them I am in an excellent...

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