CB Online Shopping Vestiaire Collective No answer to my simple question. Thrown out of several chats, because they don't want to answer me?

Vestiaire Collective review: No answer to my simple question. Thrown out of several chats, because they don't want to answer me?

Katja De Langhe of US

Sep 12, 2023 7:00 am EDT

Verified customer

Featured review

I have sold a bag on Vestiaire Collective. Because it was my first time via this platform (or any other similar platform) I asked to have the bag checked by them. They sent me the report, wich told me that there were stains and scratches that the seller didn't mention. Ok I could live with that, after all it is a vintage used bag. But the 3rd point in their report just said 'Material error'... without any other explanation and with a picture that doesn't show anything. So I asked what this meant via a chat... I only received an anwser so much later that I only read it in the morning. The answer was actually a copy-paste of the report, without extra information. I was thrown out of the chat, because I only saw this in the morning. So I started another chat asking the same question, and another and another. In those 4 chats the either did a copy-paste of the report, still not giving an explanation as what 'Material Error' means. And on top of that, they just throw you out of the chat, because they don't feel like helping of looking for the answer? I canceled the sale, because I lost my trust. I sent a message to the seller and apperantly she also did 8 attempts to ask for help, without any respons... this is unexceptable not?

Desired outcome: I only want an explanation on what means 'Material Error'... does it means that is not an original bag? Of does it mean something is broken?... They are responsable for me canceling the sale.

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Vestiaire Collective - Shipping fees and duty taxes

Vestiaire Collective - Stay away! 3

Vestiaire Collective - Lost sellers item and no payment 4

Resolved

Vestiaire Collective - Scam! My handbag was stolen! 10

Vestiaire Collective - The item was in terrible condition and impossible to return it 26

Vestiaire Collective - Faulty St. Agni Sandles

Vestiaire Collective - Non payment from vestiaire for a sold and delivered item 4

Vestiaire Collective - Multiple dresses/ jacket/ coat

Vestiaire Collective - Customer Service

Vestiaire Collective - Duty/taxes

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Vestiaire Collective Contacts

Vestiaire Collective phone numbers

+1 (855) 842-1822
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14%
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45%
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Germany

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33%
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100%
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Vestiaire Collective emails

supportus@vestiairecollective.com

100%
Confidence score: 100%

Support

social@ropa-online.com

100%
Confidence score: 100%

contactpro@vestiairecollective.com

95%
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Support

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Vestiaire Collective address

33 Boulevard du Général Martial Valin, Paris, 75015, France

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Jun 13, 2024