Joybuy
reviews and complaints

The first item ordered was an auto glass breaker, ordered 11/21. It was due to be delivered 12/4. The item never arrived. I reached out to Joybuy and they directed me to Walmart, the platform where the item was sold. Walmart refunded my money. As of today, 12/14, the item has still not arrived and is shown as "missing." The second item was a woman's jacket. It was supposed to be delivered 12/13 and never arrived. UPS was listed as the carrier, however UPS has no record whatsoever of even having received the package. Seeing tracking "stuck" I reached out to JoyBuy prior to the 13th. After multiple conversations, they said the item appeared to be lost in transit and offered me a refund, giving me 48 hours to accept. I accepted that same day. They have responded 3 more times, but have reneged on their offer to refund. Now they say they are investigating further. As of today, the item still has not been located. I ended up reaching out to Walmart yet again and they will take care of the refund. However, Walmart informed me that JoyBuy has received numerous complaints about this same issue and they are now investigating the company to determine if they will remove the company from their platform.

I recently made a purchase on Joybuy for a ceiling light. Unfortunately, when my order arrived, it was delivered to the wrong address. I was quite disappointed and frustrated with this situation, as I was eagerly waiting for my new light fixture to arrive.

After contacting the post office, I was informed that the item that was delivered weighed only 0.09 ounces and was in a small envelope. This was definitely not the ceiling light that I had ordered, which was supposed to be a box measuring 12 inches by 12 inches by 8 inches.

I was hoping to receive a refund for this mistake, but unfortunately, since the item was technically delivered, I was not eligible for a refund. This was quite frustrating, as I felt like I had been cheated out of my money.

Overall, I was quite disappointed with my experience with Joybuy. I would have given them zero stars if that was an option. I hope that in the future, they can improve their shipping and delivery processes to ensure that their customers receive the correct items in a timely manner.

So, I was looking for a new MP3 player and decided to give Joybuy a try. I placed my order and waited patiently for it to arrive. However, when the package finally arrived, I was shocked to find a small plastic window scraper instead of the MP3 player I had ordered. I mean, seriously? Who wants a window scraper when they ordered an MP3 player?

To make matters worse, the window scraper was made in Hong Kong, which made me wonder if this company is even legit. I mean, if they can't even get my order right, how can I trust them with my personal information and payment details?

I tried to contact Joybuy customer service, but they were unresponsive and unhelpful. They refused to refund my money or send me the correct product. It was like they didn't even care that they had sent me the wrong item.

In my opinion, Joybuy is a fraudulent company that should not be trusted. If you're thinking about buying something from them, I would advise against it. They will ship you the wrong product and then try to charge you for their mistake. It's just not worth the hassle.

Overall, I was extremely disappointed with my experience with Joybuy. I would not recommend this company to anyone. Save yourself the trouble and shop somewhere else.

So, I gotta tell ya, I had a pretty rough experience with Joybuy. I thought I was buying from Walmart, but it turns out it was actually a 3rd party seller. I bought the item on December 1st, 2020 and everything seemed fine at first. But then, after Christmas, I realized that the product was just not up to snuff. It was cheap and the quality was just terrible.

So, I decided to initiate the return process. I was given until February 22nd, 2021 to return the item. On January 26th, 2021, I took the item back to Walmart, thinking it would be a simple process. But boy, was I wrong. They told me that they couldn't accept the return and gave me instructions on how to contact Joybuy directly.

I was pretty frustrated at this point, but I followed their instructions and reached out to Joybuy. They responded to my email this morning and told me that I had missed my window to return the item. So now, I'm stuck with this crappy product and no way to return it.

Honestly, I wouldn't recommend buying from Joybuy. The whole experience was just a mess. The product was cheap and poorly made, and the return process was a nightmare. So, save yourself the trouble and don't risk buying from them.

I recently made a purchase from Joybuy through Walmart's website, and I have to say, I was not impressed with their service. My package went missing, and when I reached out to customer service, they were unable to provide me with any information for four whole days. It was frustrating to say the least.

Eventually, I decided to cancel my order and purchase the item elsewhere. However, when I informed Joybuy of my decision, they told me that due to the pandemic, they were unable to issue a refund. Instead, I would have to wait for the item to arrive and then they could offer me a discount. This seemed like a ridiculous solution to me, especially since the item hadn't even shipped yet.

I understand that the pandemic has caused some disruptions in the supply chain, but this level of customer service is unacceptable. I strongly suggest that Walmart remove Joybuy from their website until they can improve their processes and provide better support to their customers. It's frustrating to spend your hard-earned money on a product, only to have it go missing and then be told that you can't get a refund. Grrr indeed.

Me and my boy were so hyped to get a hammock from Joybuy, but it turned out to be a total letdown. We thought we were getting a sweet deal with a pillow, steel stand, and a carrying case included, but when it arrived, it was just the hammock. What a ripoff! Joybuy is trying to say they don't sell it with all those extras, but I got proof in my emails that say otherwise. I even took a pic of the hammock we got and I'm posting it here so y'all can see what we're dealing with. It's a real bummer that Joybuy is treating us like this. Ain't nothing joyful about buying from them, that's for sure. They need to step up their game and treat their customers right.

I recently made a purchase on Joybuy.com and I gotta say, I'm pretty impressed. I ordered a bunch of stuff- clothes, jewelry, you name it- and the shipping times were all over the place. Some of the clothes came in pretty quick, but others took a bit longer. The jewelry, on the other hand, actually came in early! I'm still waiting on a big order of clothes to come in, but there's still a week left for it to get here, so I'm not too worried.

Overall, I'm pretty happy with the international shipping. It's always a bit nerve-wracking ordering stuff from overseas, but Joybuy seems to have it down. And their customer service is top-notch. Every time I've emailed them, they've gotten back to me super quick and have been really polite about it. It's nice to know that if I have any issues, they'll be there to help me out.

One thing I will say, though, is that the website can be a bit confusing to navigate at times. There's just so much stuff on there! But once you get the hang of it, it's not too bad. And honestly, the selection is pretty impressive. I've found some really cool stuff on there that I wouldn't have been able to find anywhere else.

All in all, I'd definitely recommend Joybuy to anyone looking for some unique items at a decent price. The shipping times can be a bit unpredictable, but that's to be expected when you're ordering from overseas. And the customer service is definitely a plus. So if you're in the market for some new clothes or accessories, give Joybuy a shot!

Hey there,
Listen up before you go and spend your hard-earned cash on Joybuy. This store is not to be trusted when it comes to warranties. They don't seem to care about your issues and won't offer any solutions. You'll be left high and dry, with no guarantee that your expensive purchase will be worth it. This store is just plain bad, and they won't provide any help or warranty after the sale.
I strongly advise against buying anything from Joybuy. I made the mistake of purchasing the MI AMAZFIT STRATOS Smart watch, which ended up breaking down after only three months. I filed a warranty claim, but it took a whopping 45 days for them to even respond to my case. And when they did, the solution was to simply close the case. What a joke!
Save yourself the hassle and don't waste your money on Joybuy. You'll regret it if you do.

I had a pretty bad experience with Joybuy. I bought something from them on Walmart.com and it wasn't what I expected at all. I reached out to Walmart to try and resolve the issue, and they told me to contact Joybuy directly. So I did, but they were not very helpful. They kept asking me for my order number, even though I had already given it to them multiple times. They also asked for pictures and proof of purchase, which I sent multiple times as well.

But then they asked for a picture of the plastic shipping envelope, which I had already thrown away because it couldn't be reused. I explained this to them, but they didn't seem to care. They just kept contacting me multiple times per week, asking for the same information over and over again. It was really frustrating, and I asked them to stop, but they wouldn't listen.

I even reached out to Walmart again, and they sent an email to Joybuy asking them to stop contacting me. But they're still sending me emails, just getting someone else to do it. It's really annoying and unprofessional. I would not recommend buying from this company at all. They're just not worth the hassle.

I recently bought some matching pajamas from Joybuy, and I gotta say, it was a bit of a mixed experience. On the one hand, they did send me most of the items I ordered, which was nice. But on the other hand, they messed up the size on one of the pajamas, which was a real bummer. I didn't even realize it until I was wrapping presents for my family a week before Christmas, and by then it was too late to do anything about it.

So I reached out to Joybuy's customer service team, hoping they could help me out. I sent them more than five emails asking if they could send me the correct size and let me return the wrong one, but they just kept denying my request. I even told them that I would have to return the entire order if I couldn't get the right size, but they still wouldn't budge. It was really frustrating, and I felt like they just didn't care about me as a customer.

To make matters worse, the quality of the pajamas wasn't great either. They were kind of scratchy and uncomfortable, and I don't think they'll hold up very well over time. Overall, I was really disappointed with my experience with Joybuy. If they make a mistake, there's no way to get it fixed, and their customer service is just terrible. I ended up having to dispute the charge with my credit card company, which was a huge hassle. I definitely wouldn't recommend this company to anyone.

I recently purchased Nighteye/led #9005 Vehicle headlight replacement bulbs through Walmart Market Place and my order was fulfilled by Joybuy. The box stated that there was a three-year warranty and there was even a card inside with instructions on what to do if the lights failed. The instructions were to cut the wires off and send a picture of the failed bulbs for warranty claim.

I contacted Nighteye for the warranty claim, but they informed me that it was up to Joybuy to take care of the warranty since they were the seller. I had to have Walmart email Joybuy to contact me, which they eventually did. However, Joybuy would not respond to my emails. After about six emails, Joybuy finally responded and said that Walmart's rules did not cover my purchase.

I was frustrated with the runaround and decided to call Walmart again. Luckily, the customer service representative was able to take care of the issue by issuing an E credit for the product amount. However, I was disappointed to find out that this three-year warranty was a scam.

My advice to anyone else who has a similar seller on Walmart Market Place is to keep in contact with Walmart and they will try to make it right. In my case, even all the emails between me and Joybuy were visible to the Walmart customer service representative without me having to forward them.

Overall, I was disappointed with my experience with Joybuy and their lack of response to my emails. However, I was pleased with Walmart's customer service and their willingness to help resolve the issue. I hope that Walmart will look into banning Nighteye and Joybuy to prevent others from falling victim to this scam.

I gotta say, Joybuy is not a good store at all. I had the misfortune of buying a backpack from them on January 23, 2019. The website said it would be shipped within 3 days, but it's been a hot minute and my order still hasn't been shipped. I'm starting to think this is one of those scam sites that just takes your money and runs. I wouldn't recommend buying anything from Joybuy, that's for sure.

I bought some ear buds from Joybuy but they never arrived. I called Wal-Mart and they gave me an email address to contact Joybuy. I tried reaching out to the company but I never got a response. I'm really disappointed and I won't be buying anything from them again. It seems like they're just a scam company.

So, I bought this thing from Walmart, right? And then I saw that it was gonna go to some place that wasn't even my house! I called up Walmart and they were like, "Oh, you gotta talk to the third party seller, Joybuy." So I called up Joybuy and they were like, "Nah, man, you gotta talk to Walmart." It was like a game of hot potato or something.

Anyway, long story short, the thing ended up getting sent to some address that I've never even heard of before. And nobody helped me out or explained what was going on. It was a real bummer, you know? Like, I just wanted my thing to come to my house, not some random place that I don't even know.

Overall, I wouldn't recommend buying from Joybuy if you can help it. They don't seem to have their act together when it comes to shipping and customer service. Maybe try a different seller next time.

I gotta say, I ain't too happy with Joybuy. I been waitin' for my order for almost a whole month now, and that ain't right. I mean, Walmart should be ashamed of themselves for even partnerin' with these guys. I wouldn't order from Joybuy again if you paid me, and I sure as heck wouldn't recommend 'em to anyone else. And to think that Walmart is sellin' their products? That's just crazy talk.

I was really excited to get my hands on a laser hair remover from Joybuy. I ordered it back in August of 2021 and was hoping to have it in my hands within a few weeks. Unfortunately, that was not the case.

I have been dealing with Walmart and Joybuy for months now and have yet to receive my product. I have called and emailed both companies multiple times, but have only received the run around. It's frustrating to say the least.

I have even gone as far as to complain to anyone who will listen. I want people to know that Joybuy is a rip off and should be exposed for what they are. They take your money and don't deliver on their promises.

I would strongly advise against ordering from Joybuy. Save yourself the time and money and look elsewhere for your online shopping needs.

This company, Joybuy, is not worth your time or money. I made the mistake of purchasing a product from them and it turned out to be a complete waste. The worst part is that when I tried to return it, they had this weird 37 day return policy. And wouldn't you know it, my product stopped working on day 40.

I reached out to their customer service and they gave me a bunch of excuses as to why they couldn't refund my money or replace the item. It was a complete nightmare. I felt like they didn't care about me as a customer at all.

If you're thinking about buying from Joybuy, I would strongly advise against it. They don't stand behind their products and their customer service is terrible. It's just not worth the hassle. Save yourself the headache and buy from a company that actually cares about their customers.

In conclusion, buyer beware! Don't make the same mistake I did. Stay away from Joybuy and find a company that values their customers and stands behind their products.

So, I was looking for a way to connect my hose to the water faucet and decided to give Joybuy a try. I ordered the product and was told that it would arrive in a month. However, it took way longer than that for me to finally get my hands on it. I was pretty disappointed with the delay, especially since I was really looking forward to using it.

To make matters worse, the product didn't come with any directions on how to use it. I had to figure it out on my own, which was a bit of a hassle. I had to call the company multiple times to find out why my order was taking so long to arrive. It was frustrating to say the least.

Overall, I wouldn't recommend Joybuy to anyone. The delay in shipping and lack of instructions were major drawbacks for me. I don't think I'll be ordering from this company again anytime soon.

So, I bought something from Joybuy and when it arrived, the box was all messed up. Plus, there was a little metal rod missing that was supposed to hold up a shelf. I tried to put the shelf up twice, but it just wouldn't work without that rod. I sent them a picture of the problem, but they said there was nothing wrong with it. I mean, come on! And to top it off, the thing didn't even look like the picture on the website. What a bummer.

Joybuy is not a good place to shop. Their customer service is terrible. I ordered something and it was missing from my order. When I contacted them, they gave me the runaround. They told me to check with my neighbors, the post office, and even my bank! I responded to every email they sent me, but they still closed my file because they said they hadn't heard from me. I tried calling the number they provided, but all I got was voicemail. They never gave me a replacement or a refund. I feel like they ripped me off. I would not recommend shopping at Joybuy.

So, I had a bit of a problem with Joybuy. I ordered something and they sent me the wrong thing. Instead of what I ordered, they sent me some children's clothes. I was pretty upset about it, so I decided to complain. I told them that I was going to go to Walmart Customer Care and the Federal Trade Commission if they didn't fix the problem.

After a bit of back and forth, they finally gave me a refund. They also told me to keep the pants they sent me. I don't really need them, so I'm going to give them to a charity.

Honestly, I'm not really impressed with Joybuy. If they can't even get my order right, how can I trust them with anything else? I wouldn't recommend ordering from them. If you do have a problem, though, it seems like threatening to go to Walmart and the FTC might get their attention.