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CB Online Scams Review of Vcreates Prints
Vcreates Prints

Vcreates Prints review: Purchases not sent/ignore emails and calls 127

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Author of the review
1:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Purchases of canvas prints were paid for and ordered beginning of December for Christmas presents. These were due for delivery 3-5 days later. Over four weeks later nothing has been sent and the c0mpany are not answering calls or returning messages, ignoring emails and text messages. Eventually had text message from owner who on two seperate occasions said the canvases were being sent special delivery that day after waiting in for delivery they did not arrive. They offer special offers on sites such as KGB and Wowcher but do not deliver the goods and ignore all complaints sent. No customer services to contact and owner will only reply to text messages when he feels like it and uses the excuse he is busy! Offers are too good to be true to beware.

Update by Marlene1
Jan 13, 2011 2:27 pm EST

I have sent over 70 text messages to him (owner) now, some of which he replies to but others he completely ignores. He told me that he posted them on Tuesday using parcel force 48 hrs delivery but the tracking number he gave is not regognised and he says he can't give me a copy of his receipt as its unreadable! I posted a comment on KGB facebook page and they quickly got in touch with me. This company is still advertising this offer now and they haven't even sorted out the orders from the beginning of December. I to am not giving up, I enter a contract for this product at that price and thats what I want. KGB have offered me a refund however that doesn't cover 2 mornings off work and untold telephone calls. I will keep you posted if I have any luck would be interesting to hear if you do to.

Update by Marlene1
Jan 16, 2011 9:30 am EST

Wow I didn't realise so many people would have responded to my complaint...what a total scammer. I contacted trading standards in Leicester to report this guy. They said that if they had more complaints they would investigate fully so please contact them. Unfortunately I don't have the number in front of me however I will repost it later on today. My concern is that my canvas has a picture of three small children on a beach, he says this has been printed and has been sent...where is it? the parents of the children whom it was a present for are now very concerned it will fall into the wrong hands. Thanks everyone for commenting and hopefully we will save others from losing out to this low life.

Update by Marlene1
Jan 23, 2011 5:43 pm EST

I have spoken to KGB recently and directed them to this complaints board. It seems they are having trouble contacting him also and they say they are taking their investigations into him seriously. I have opted for the refund as the two canvas I bought were Christmas presents and I am so embarrashed that they have had to wait for so long I have bought something else instead. KGB also informed me that the only money Vcreates Prints have received is for the actually canvases that have been delivered, they hold back the money until there is proof of them being received. I have also lodged a complaint with Leicester Trading Standards and hope that all this publicity stops this guy cheating others.

Update by Marlene1
Jan 24, 2011 1:36 pm EST

I stand by everything I have said in my posts. Mr Cartwright is a liar who promised me on two separate occasions that he had personally taken my canvases to the post office to send by special delivery and that I should wait in the next day (taking two mornings off work) as they would be delivered...they never showed up! The tracking number he gave was false, he made excuse after excuse when I asked him to scan me a copy of the receipt of postage stating that the quality of the paper was poor and he couldnt scan it to me, when I asked him on over 20 separate occasions for an email with the details of where they were posted from he never sent it. I even expressed my concern that the canvas photo was of three small children on a beach and how the children's parents were upset that this photo could fall into the wrong hands as Mr Cartwright had said it was printed, he did not even have the decency to respond to my worries and so I am left with upset parents wanting to know where the picture of their children is. No Mr Cartwright you should be ashamed of YOURSELF...you have left people without Christmas presents, left parents worried about the location of pictures of their children, lost me time off work and cost myself and others money and time chasing you for answers whilst being ignored or fobbed off with lies. Have you ever heard of honest is the best policy, you may not of had so many irate customers if you had at least told the truth.

Update by Marlene1
Jan 27, 2011 8:50 am EST

Skhan123 could you please let me have the link for those canvases you purchased. Many thanks

127 comments
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malons01
, GB
Jan 14, 2011 2:52 pm EST

I have just complained again to KGB and sent them the link to this website. Hopefully they will respond quicker than Mr Cartwright.

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guy7
London, GB
Jan 14, 2011 2:29 pm EST

His name is Vaughan Cartwright

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guy7
London, GB
Jan 14, 2011 2:26 pm EST

I'm having the same problem as a lot of you. Palmed off with the same excuses! The last time i actually spoke to him, i was told that the last 5 of 21 pallets were collected by the courier and that i'd receive the despatch note that evening... well i'm still waiting for that email and that was over a week ago! My problems began on the 7th December, whereby my KGB code wouldn't work. I was ignored for a few days and then eventually they rectified the problem so i could place my order by the 12th December. They very rarely reply to emails and have never once returned a call. Thoroughly disappointed and sadly my partner is still without a Christmas present! I've complained to KGB to let them know about what's gone on and i think i'm going to send this link to them so they can see all the problems that we've had!

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Beckyjanelister
Helston, GB
Jan 14, 2011 12:48 pm EST

I ordered my canvas on the 25th of NOVEMBER! still nothing, same story really, replied to 2 text messages saying he will forward my tracking number and still nothing... I ordered this for an xmas present as well using the voucher off WOWZER. Really disapointed as my Mum still hasnt had her christmas present. Jusy want my money back now, such a waste of time. Lets keep hasseling him guys, and let everyone know what a waste of space this company is!

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malons01
, GB
Jan 14, 2011 12:27 pm EST

Same problems here. Have only managed to track him down twice and both times, our order (ordered 14th Dec) had just been collected and would be delivered within 48 hours. Have been trying to contact him again for the last week by text, email and calls, all to no avail. This is an absolute con and KGB have been no help whatsoever is sorting it out. I purchased three £20 vouchers for canvases from KGB and will be expecting a full refund for the two I haven't used yet.

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abhi2
Tooting, GB
Jan 14, 2011 11:55 am EST
Verified customer This comment was posted by a verified customer. Learn more

Same problem with me. Bought offer on KGB Deals on 6th Dec and placed order with VCREATESPRINTS on the 7th Dec. Haven't received order yet on 14th Jan. The owner keeps saying that order will be sent out soon but never does!
** Today I saw that he changed the phone number on website too - so that people can not text him! His new number is shown as : [protected] but as usual no one picks up. From my diary I know that he cell number is [protected] - So I will keep trying on that number and will ask him refund money if he picks up.
** Can we take any legal action against him? I might be able to find his name from old emails!
Thanks,
Abhi
Order Number: [protected]
Order Date: 07. December 2010

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fb77
Glasgow, GB
Jan 13, 2011 2:10 pm EST

Having exactly the same problem with them. Ordered a canvas via KGB Deals on 14th December, been told it is with the courier four times now, and still no canvas. I just keep hounding him with calls until he answers. Not sure whether I'm reassured or disconsolate to hear others are having the same problem. Not going to give up on this one though!

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