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On 9/24/23 I received a call from varo bank. The man said there was suspect activity on my account. There were 3 cash transfers to dhop [protected] totaling $325 plus a $200 advance. I told him I did not authorize these transfers or the advance. He said he would cancel them and my money would be back in my account within 24 hours. He then asked a string of personal info questions and since I was half asleep and thought I was speaking to a bank representative I answered them.
I opened my account on 9/25 only to find all my money gone. I called the bank and was told they do not call their customers direct and they don't work on sunday. The male rep then started a dispute for the transactions. He said it would take 10-90 days to complete.
On 9/28 I received an email from varo bank denying the dispute. They said there was no indication that my account or their bank was breeched. Later that day I received another direct call from varo bank customer service phone #. I recognized the voice as the same one that called on 9/24. I was told there was suspect activity of a $66 charge on my account. I opened my account and there was nothing there. He said was still pending. I hung up and called the bank back at the same #. I was advised to file and appeal on the dispute. He also restated that they do not call customers direct. They email the customer and request that the customer call them. He also advised that I file a police report.
10/3 stopped at fostoria, oh pd. They would not take a report. I was given other information by the attorney generals office of oh. I also stopped at the pd in mt. Gilead, oh when I got home and was give an internet address for the fbi site ic3. They also would not take a report.
10/5 I filed a complaint with ic3. I then filed an appeal with varo bank. I included documentation showing the calls I received from their cs center and the ic3 report I had filed.
10/11 filed a report with better business bureau scam tracker.
10/12 filed a review and dispute with bbb against varo bank.
Now I am searching for any help I can get to get my money back.
Claimed loss: $537 That includes 3 transfers of $125, $200, $5.00 plus an advance of $200 and a $12 fee.
Desired outcome: I want my money back and I would like Varo Bank to admit there is either a breech into their customer service system or this was an inside job. I would also like and apology. I don't believe any investigation was ever done.
