CB Banks USAA Auto insurance

USAA review: Auto insurance

DrAnnaNordin of Flagstaff, US

Sep 30, 2023 9:49 pm EDT

Featured review

I asked for renter's insurance to cover me when I rent a car any reason period. This is not what I was given. I was given renters insurance to cover me only when my car is being repaired for a reported accident claim. other than having my car repaired during from a reported claim. You don't have an email address, your office is now closed and my insurance bill is due TODAY.

USAA also gave me forgiveness coverage which I did not ask for. If I'm being charged for this, you are in error and have been overcharging me.

My premium keeps going up every month, even while I keep reducing my covered items.

At this point, I just want to keep my car in my garage and use Uber. You are not handling my car insurance properly at all.

My bill is due today, however your phone's have closed and you provide no email where I can resolve this issue by the end of the day, so my bill will now be overdue.

Desired outcome: I have to type it here because your space in the Desired outcome box is so restricted. Stop all insurance coverage except the coverage I need to store my car in my garage. USAA is taking one mistake after another and I will be happy to take Uber until this gets sorted out. Stop using A.I. in chat because they aren't programmed adequately to be able to handle any issues.

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+1 (800) 531-8722

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Customer Service

+1 (210) 531-8722

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Customer Service

+1 (800) 472-8722

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+1 (877) 899-6325

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+1 (800) 258-4060

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+1 (800) 531-8555

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+1 (888) 452-7754

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+1 (877) 314-2255

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Financial Planning

+1 (800) 292-8294

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Survivor Relations Team

+1 (210) 456-6310

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+1 (210) 282-1888

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customerservice@usaa.com

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