Lowe's

I have been a long standing customer at Lowe's. Today, I put a dishwasher in my cart. According to the online information, there were only two in stock. We all know that sometimes what shows on-line isn't what is actually available in-store. I called the store 4 times. No one answered. Finally, I had my wife call and she actually got a live person and we gave her the item number of the dishwasher and requested that she check if it was in-stock. The call was placed at 4:31 today and we were on hold until 5:25, when I finally hung up. This is unacceptable customer service. It's not even bad service. It's no service. We are so disappointed in the way Lowe's is so dismissive of its customers.

Sunday, July 17, 2022 around 3PM

I was in Lowes yesterday behind a senior citizen couple in line. They were talking long with the customer service lady. Anyway, I could tell the elderly couple were frustrated and upset. The customer service rep kept telling them to order on line from their computer or smart phone. I just shook my head as they had no clue how to do that. Hell. If this was good customer service, one of the girls could have pulled them to the side and done all that for them on their computer right there. Instead the elderly man was getting upset about wanting a military discount and his wife was getting irritated with everything. Lowes customer service you got a D - this day. Folks not doing their jobs and it cost yourselves a sale that day. Everytime the customr service lady said backslash I saw the elderly woman pause. I knew they were in trouble. Age discrimination and Technology is a dangerous hurdle in life. Employees need to pay attention a little better.