McDonald's reviews and complaints 1
View all 2864 complaintsMcDonald's - poor customer service
The Wellsboro, PA McDonald's has some of the worst customer service of any McDonalds that I have visted.
The Wellsboro, PA McDonald's has a policy of ALWAYS telling the drive thru customer to "pull-ahead" if any item is not immediately ready and other customers are in the drive thru behind you. This would not be a real problem if they did not ALWAYS wait on every vehicle in line behind you before bringing out your food. If you order a simple small order and they tell you "We are waiting on your fries - pull ahead" you will wait until every car behind you has been waited on before they bring out your food. It is kind of hard to believe that no other customer behind you ordered fries...
If you complain you are treated rudely.
When they tell you "pull ahead we are waiting on your fries it will only be a minute" (which of course means five or more minutes while every car behind you is taken care of first) tell the cashier you would rather have your money refunded. When they tell you that it wll take a couple of minutes to refund your money, tell them to give you your food it will be faster - this will get you rude looks and comments, but it will speed up your food.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I guess foxygrandma and toyofafan work for the wonderful Mcdonalds! Ha They suck!