Red Roof Inn

Having stayed at the Gallup, NM Red Roof Inn two days earlier, we were relieved to find a Red Roof Inn in Madison, AL. We loved the Red Roof Inn at Gallup, NM and had come to trust Red Roof Inn as a comfortable, affordable, pet-friendly, and nicely furnished place to stay. Unfortunately, the Red Roof Inn in Madison, AL was atrocious and I am astounded that Red Roof Inn would put its name and risk its brand on such a decrepit, run-down, and unsafe building. The windows were not insulated from the noise of the highway right outside the building, nor were the walls insulated from the noise of the customers staying in adjacent rooms and partying and doings drugs all night. I understand that loud customers are not necessarily the hotel's fault, but poor insulation is the hotel's responsibility. The walls were moldy and, as you can see in the attached photo, crumbling. The refrigerator leaked so that when we awoke, we immediately stepped into a cold puddle of water. The furniture, bed spread, and cabinets were old and out-of-date. The shampoo came in a plastic bag like a packet of ketchup. The pillows were deflated and yellow and gray, so I covered them with a towel to sleep on since I didn't trust their cleanliness. There was only one trash can, so if I was in the bathroom or kitchenette, I would have to walk past the bed to throw away trash. One of the lamps was missing a lightbulb. The carpet was so threadbare, dirty, and stained, that my dog wouldn't even sleep on it and ended up sleeping on the bed with us. Stains and tears on the lampshades, unpatched holes in the wall, even the phone was disgustingly dirty. The curtain was held closed by a string and duct tape. The Do Not Disturb sign was peeling. Hardware on the doorknob was falling off. Continental breakfast consisted of stale slices of bread in a dirty plastic container and Tang. The Red Roof Inn we stayed in Gallup, NM was beautifully furnished and well-kept, with wood laminate floors, the complete opposite of the Red Roof Inn in Madison, AL. I feel like we were deceived by our prior positive experience in Gallup, NM and the "Red Roof Inn" sign on the front of the building in Madison, AL. This motel clearly was not up to the standard of the Red Roof Inn we stayed in Gallup, NM and has ruined our trust in the Red Roof Inn brand. Heidi Cordes, Franchise Operations Director of Red Roof Inn sent us a voucher to compensate us for our poor visit, but she sent it to the wrong address. I do not want a voucher, I want a refund. Please refund me now.