Lowe's reviews and complaints 1
View all 2204 complaintsLowe's - fire hazard, breakdown of components
While looking for replacement burners for my Perfect Flame BBQ, I came across comments from other owners of this model SLG2006B. I have had a similar experience of the entire unit catching fire (not from a flare-up) The heat was so intense that it seared the siding on the house. The inside of the cover is now peeling, and while doing my spring BBQ check-up, found the 2 middle burners completely broken in 2 pieces while the other burners are cracked. The replacement burner range avg $35 each and would like to replace them but the screws holding them to the back plate have all rusted and impossible to remove. I had no complaint until the fire and the burners breakdown. This unit is covered at all times and I have been BBQing & maintaining my grills for the last 35 years (during which I owned a Sunbeam and a CharBroil that lasted an average of 15 years each) I feel that this Perfect Flame is a fire hazard and built with inferior quality material
The complaint has been investigated and resolved to the customer’s satisfaction.
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Agreed on all points. I was not informed about the recall and made the mistake of ordering replacement grids and warming rack for the unit before and then I found my burners and the bracket all rusted. I called them up and asked them the rectify the problem. They suggested that they would (after I call a different number) send me the burners and the bracket but not the valve assembly. I tried to cancel my order (grids and warmer) but to no avail and if i send them back, i get 40% of what I spent on them. So I am sitting here waiting for burners and grids for a unit i may never use... i have to buy a new one. Hopefully one that can use the grids as spare... just wishing... I am telling all my family and friends to stay away from Lowes and Perfect Flame...
GW
Same problem I ordered the new burners. When I tryed to remove the old ones the bolts were rusted had to break the plate holding the back of the burner.The grids and heat plates are rusted very bad also. I don't think this grill is worth repairing.
I too had problems with the burners rusting and falling apart. Two of them in particular are missing large parts, allowing for large flames. I had my grill pre-heating on medium and the lid's thermometer read 690 degrees!
I called for replacement burners as part of the recall. The number is [protected]. Check http://www.cpsc.gov/cpscpub/prerel/prhtml10/10043.html for the full info. I was informed by the person on the phone that I could request a replacement back bracket as well. She said to write "in need of back bracket" on the form that needs to be filled out for the replacement burners.
My lid seems okay at this point. I would hope they would work with those with lid problems. Unfortunate. If I can extend the life of this barely 3 year old grill, I will, but when it's time for a replacement, I won't be getting Perfect Flame.
I have this grill and my burners are shot, rusted, and falling apart, not only that but now the inside of the lids coating is flaking off in large pieces all over the food. I have lost alot of money in steaks. Now they are telling me that the burners were recalled but the lid was not. They will replace my burners but not my lid. What good is that when I still can't cook on it because the black coating is going to poison our food. This is the last perfect flame I will ever buy. I am going back to the old faithfull weber.
Same problem except the the plate in the rear holding the burnes rusted away thus - no bolts. Its a piece of junk. I can buy a new grill for no more than the cost to refurb this one but it won't come from Lowes.
I agree and am going through the same issue now. In order to remove the burner I had to pull the bolts right through the plate that they rest on. So now Im faced with replacing all 4 burners and looking to replace the metal plate that they rest on. I liked the grill, but it has seemed to break down very quickly. I am also surprised by the expense of the replacement burners. Not much perfect about this Perfect Flame!