Hertz

Rental record number: [protected]
Reservation number: G8700921825
Rental location: Newark Librety Airpt

Problems description: . I made the online reservation to a Compact car, which in the description showed to the customers a "Ford Focus" or similar vehicle. When I checked in to get the car, a Ford Focus model was not available but the other option available was not of the same syze and similar specification, but instead was a much smaller and limited car, a Toyota Yaris. The Hertz representative offered me an upgrade but I would have to pay and additional fare which I had not accepted. Once I needed to leave urgently I had to accept the super economic Toyota Yaris. Due to the lower luggage capacity(compared to the Ford Focus) I got some issues when I arrived in Newark/DE with the lack of luggage space and then I called Hertz call center and asked if it would be possible to go to the nearest Hertz office in the city I was to try to find a larger Compact car that would be really similar to te Ford Focus. The Hertz representative on line instructed me to go directly to the Hertz office in Philadelphia Intl airport. I´ve driven 40 minutes each way today to the PHL airport to try to change the car there. When I arrived there what surprised me was that the car available was a "Ford Fiesta", which is clearly downgraded compared to the Ford Focus, and not similar as falsely advertised by you! I´ve tried to make an upgrade on car category but I was informed that I only could make an upgrade on the same location where I rented! So I´ve spent my time and my money to throw it away because of the Hertz call center wrong information and because of Hertz false marketing. I am very upset with all this situation, I had to stay with a car that is different from the specification I´ve contracted, so Hertz have used a false marketing against me, and I am paying for a car that is much below that what I´ve contracted. Additionally I´ve spent money travelling to PHL airport counter(as per the Hertz call center representative instruction), spending time and money to reach there and nothing was resolved... I would like to know how Hertz will compensate me with all this issue and loss?