McDonald's reviews and complaints 1
View all 2864 complaintsMcDonald's - bad service
I went to the drive- thru. I ordered 3 McChicken sandwiches and a frappe. I went at 5:58 pm had to turn around because my frappe had big ice pieces in it and there was no meat on one of my sandwiches. I explained the problem they were just gawking at me, they didn't say NOTHING, so I asked for my money back ! I had a long day and I wasn't going to waste the rest of my day with these sorry workers. They need to work on their customer service skills at that place. WOW! I was pissed! Also I was asked to pull up, then the manager came out and refunded my money, SLOWLY. I guess when they got my money I was a good customer but when I had a problem they just wanted me to get out their face. They don't have to worry about me. I can take my business somewhere else.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I ordered a large frozen coke on one occasion and it was only half full so I asked them to fill it up but they refused. And on two other occasions when I ordered a large chips it wasn't even half full. This was at the mcdonalds in north mackay and there have been many different situations just like this were have forgotten burgers and things like that. They are very lazy and overun with teenagers working there that are quite rude and do not have any respect for their customers. They need to employ more adults during after school hours so there will be more responsibilty.
We visited this McDonald's at just before 1am, not realizing it was closing. I thought they were 24 hours. While we were at the drive through they turned off the outside lights. I asked if they were closing and she (the manager) said "yes". We asked her (the manager) 2-3 times that we did'nt need to order if they were shutting everything down and she said "No, that's fine" in a rude way. When we got to the drive through window she annoyingly said we had to re-start everything for you. As if to make us feel guilty. I said "Then why did you do it?, we told you we could go elsewhere 2-3 times". She again in an annoyed manner said, " To make the customer happy." We were apologizing, I'm not sure why. She was very rude!
The Fries were very old and uneatable, the double cheeseburger was nasty, oozing ketchup and did'nt taste like a double cheeseburger. Gross! How's that for customer service? We threw the food out and went to Burger King. McD's lost 2 customer's.
Why the hell are you complaining here? Did you bother to contact the store general manager, district manager etc...
You really think McDonald's has people sitting all day to read complaints here and respond?
Grow up. Learn how to complain properly.