KIA Motors reviews and complaints 1
View all 1601 complaintsKIA Motors - Failure to communicate
In mid-Jan I took my niro for 30, 000 mile checkup. The only issue I had was a noise in the steering column. I was told by Mr. Willis a new part had to be ordered and would be in stock in one week. Here it is 4 weeks later and no communication from Mr. Willis. Today I called the Kia dealership in Durham (tel [protected]) 3 times. Two to Mr. Rebhola (Service Manager) and 1 to Eric last name?-General Manager to ask why had no one bothered to update me on the needed part for one month. None of the calls have been returned! Love the car-not impressed with communications of your Durham dealership.
Desired outcome: Someone (anyone) in Durham contact me
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