Enterprise Rent-A-Car

I sent a complaint on the 20th of October and I received a confirmation and I responded. That is the only email I received until the 29th stating that I did not respond and you consider my complaint resolved. You are assuming the complaint is no longer relevant, it is. So again... my sister (Gayle Lyons) and I rented a car March 4th, 2023, returned it March 24. We were told our deposit of $300 would be refunded to my sister's checking account, minus $83.25, within 5 business days. Numerous times my sister went to the office and kept getting the run around and excuses. I am surprised that we are having such a difficult time with this. Please help us, since it was never resolved. Would really appreciate it.

Sincerely,

Diane