Extra Space Storage reviews and complaints 1
View all 149 complaintsExtra Space Storage - Restricted hours
Most storage facilities will fine their customers for leaving past hours. i.e., $25 for every $15 minutes you are on premises past closing time. Extra space instead treats you like your a child and puts you in restricted hours so you can only access your unit during office hours, which is typically most ppls hours of work, indefinitely. Which makes it impossible to access your unit especially if sunday is your day off and the office is closed on sunday, no access. This policy is condemnable. Treat your customers like adults and fine them! Not punish them like children. Ridiculous.
Desired outcome: Change restricted hour policy to a fee
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Jamal and customer service How this place scammed us and stole everything we had A Trusted Partner for Your Storage Needs Customer of 3 years and going!@ Irvine Location (2960 Warner Ave) Great Customer ServiceGiving a Voice to Consumers
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If you read your policy the real fine print .! You will learn that it’s illegal for the big headed egotistical property manager to that to a tenant . All though it’s month to month lease no management can question you PERIOD . Unless you are destroying property, causeing havoc . In. Calif cathedral city District manager Peter runs these properties the same . Oh but when you agree to vacate. He’ll have his Pitt bull ELANA., those are his exact words. Deactivate your gate code, red lock your unit, break into your unit BECAUSE SHE CAN, and SHE WILL DO IT JUST AS YOUR DRIVING OFF WITH ONE LOAD . Knowing that your coming right back as soon as you drop the first trailer off. And she’ll make false reports and have them towed . And kept a lot of expensive furniture. But such unprofessional people should of really kept up to date on storage bylaws