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CB Vehicle Rental and Leasing Budget Rent A Car 821 Howard St, San Francisco, CA, 94103, US
Budget Rent A Car company logo
Budget Rent A Car
reviews & complaints
Budget Rent A Car company logo

Budget Rent A Car

821 Howard St, San Francisco, CA, 94103, US
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1 complaint
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Website
www.budgetinternational.com
www.budget.com
www.budgettruck.com
Phone number
+1 (415) 957-9998
Category
Vehicle Rental and Leasing
Working hours
Mon
8:00 am - 5:00 pm
Tue
8:00 am - 2:00 pm
Wed
8:00 am - 2:00 pm
Thu
8:00 am - 5:00 pm
Fri
8:00 am - 5:00 pm
Sat
8:00 am - 1:00 pm
Sun
8:00 am - 1:00 pm

Budget Rent A Car reviews and complaints 1

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1:17 am EDT
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Budget Rent A Car - car rental

Bait and switch,

We rented a vehicle to drive home from San Francisco to Redding CA on April 23, 2023. We made the reservation online and the website stated there were 8 vehicles available.

When we got the rental office, we were informed there were no vehicles available. But we could wait. I asked if the wait would be minutes or hours and was informed it would be hours.

BUT, if we were willing to 'upgrade' our rental, we could have a car immediately. We ended up taking the 'upgraded' rental at an additional cost of $30. Doesn't seem like a massive amount, but then we were double charged for insurance of $13. Once by priceline and once by budget.

This is why car rental companies, IE budget have such a bad reputation.

I could do a chargeback with my american express and they'd remove the charge, but then I'd never be able to rent a car again.

Desired outcome: Refund the additional charges of $30 and $12.

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