Starbucks reviews and complaints 1
View all 644 complaintsStarbucks - store manager - store #5867, issue in returning produce
It purchased a coffeemaker, Verismo 580 on 12/31/2012 for $150.00 and tried to return it on 1/3/2013 but the worker wasn't sure what to do with the transaction so she advised me she would contact the manager and get back to me. The purchase was taken from 3 different credit cards (in which 2 of them were on a Visa Gift Card) the other on my personal Visa Card. The manager called me on the 1/4/2013 and originally told me that she would only be able to give me store credit for the purchased price. I told her every time I had ever purchased any thing from Starbucks it had to be either cash or credit card and, why was it that she could only give me store credit? She said that making a purchase with my visa card is not considerated cash so; therefore, she would not give me cash back. I also asked her why she could not give me credit on my personal credit card or gift cards? Then she changed her story and told me she could give me credit only on my gift card and not on my personal Visa credit card. So, therefore, I asked her why she did not put the purchase amount on all three credit cards as it was originally purchased. She said as long as put the amount on one of the cards used was sufficient. But she still refused to put it on my personal Visa card as requested. Why?
I also have purchase 8 café lattés and milk pods kits for the Veismo coffeemaker which I did not have a recite to go with the purchase so, therefore, she would not give me store credit. They were all in the original store condition as when I had purchased them from your company.
When I left the store I realized that I had left my original recite behind and when I went back for it she told me that I didn’t need it. I continued to insist that I did need the recite, but she told me she needed it too. Anyways, finally she retrieves it out of the garbage and gives it back to me. Then she said to me, “Well, I am done and this is the end of all of this.”
In all of the years I have dealt with Starbucks I have not ever had a person that was so rude and not willing to accommodating me what so ever. I have always found Starbuck employees to be friendly and willing to please.
I told her that I would not ever return to Starbucks again and I have been one of your best customers there is. I have spent a lot of money at Starbucks, as I am there almost every day of the week and sometimes even on weekends. Her only response was, “Well, I guess that’s the way it goes!”
“Well, Farwell Starbucks”
Susan Imerone
The complaint has been investigated and resolved to the customer’s satisfaction.
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First off communication is essential in resolving these issues.
No tby any means taking the store or managers side I have to ask why you choose to communicate this to us in English when it is obviously not the language you communicate well in.
You also set yourself up for this with the multiple methods of payment.
Quite honestly I would have offered you no more than store credit for all the confusion you would have caused with this transaction having been within the past 3 days. Did it not work or did you just decide you did not want it so bad? or are you low on cash? Maybe you should get your obsessive compulsive spending in order..
I may have given you consideration as a valuable customer(assuming that is actually the case), but no greater than any other.
You seem to be, like so many other American consumers, convinced that you are the center of the universe. Youre no! You created the nightmare transaction and then recinded the transaction so quickly that I would question the motive. and at least wait a reasonable time for the dust to settle. Or you can have Store Credit.