AT&T reviews and complaints 1
View all 2165 complaintsAT&T - landline home phone service
After spending a week trying to get my phone working, I had to cancel my service. I made a repair appt. and AT&T never showed up. No explaination from AT&T. During this period I spoke with at least six agents, one finally admitted AT&T was doing work in the area I live and that other customers were without service. Next I went and got a Go-Phone cell phone and it too has failed to provide me with basic phone service. There is such poor reception I cannot make or recieve calls due to breaking up, failed calls and dropped calls even outside. I am going to try Verizon next.
I went into the store and ordered my I-Phone on 11/5. I was told it would take 2 to 2 1/2 weeks for it to come in and they would call me when it arrived. After 3 weeks, I called and spoke to Rick, who informed me that my name wasn't on their list to receive one. I explained the above and he asked me to give him until Friday 12/2. I then called today and found out the "Rick" wasn't there, but the Assistant Manager was on the phone with the Manager and he would call me back right away. That was 4 hours ago.
I have gotten the hint that they don't want me as a customer eventhough I always just pay and use their product, but I have been real satisfied with the service. I then called AT&T and spoke to SueAnn out of the St. Louis Call Center. She was wonderful and understood my frunstrations and has kept me being an AT&T customer for another 2 years. It would be such a plus for AT&T if people like SueAnn would become the managers of their stores and get rid of the idiots, that make it obvious that they do not care about their customers, out of there.
I have dealt with AT&T both in home and with my business, and have had HORRIBLE experiences all around. First, with my home I ordered the DSL Lite ($19.99/month), and I'm being charged for the $35/month plan instead. I work 60 hours a week and rarely have a minute to call them during the work week. Every time I've tried, I get stuck on hold. I was stuck on hold with the billing department for over an hour last time I tried! In addition to this billing error, I couldn't even pay my bill! I tried paying online, but they want you to have a online registration code, which you can only receive by phone (their account, which I don't have a phone through AT&T, just DSL internet, so that won't work) or by US Mail. Hello?!? What's wrong with email?!? I finally was able to wade my way through the hundreds of automated responses to get to an automated message that allowed me to pay my bill. I never could get a billing rep on the phone.
Second, with my business - my office is a small subsidiary of a very large international company. Anytime we have a problem, I have to spend 10 minutes trying to find an appropriate phone number. I never get it right the first time, I'm always given an automated message that goes through 20 options before I get a person, and then that person is in Sales or Texas or small business (we're in large business) and they can't help. Then I'm given the run-around because I don't know our account number offhand and they refuse to give any information. Finally, when we placed an order for a simple jack installation, it's taken a week and nobody seems to know who's working on it or why we haven't been contacted about the status. They won't even give me an order number because it's an existing account. UGH!