Mavis Discount Tire

To whom it may concern,

On Friday the 2nd of June 2023 at approximately 4:20pm, I had my Toyota Rav4 towed to Mavis in Trussville Alabama because it had a flat tire. Upon entering the store, I expressed my desire to the Mavis representative at the front desk to replace all four tires. While discussing this, we joked about how many people think that the price of the tires is the price they will pay after the service was completed. Because of this, I asked Mavis representative to give me an “out the door” price including taxes and all service fees. The Mavis representative stated that the final price would be $580 after the service was complete. I affirmed with the representative that I agree to the price for the product and service they offered, officially entering into a binding verbal contract in the state of Alabama. The Mavis representative stated that the work would be completed and that I could pick up the vehicle as soon as 8am on Sat the 3rd of 2023. I arrived at Mavis at approximately 9:15am and was greeted by who I would later come to know as the manager of the Mavis location. The manager informed me that my vehicle was almost finished, and she began the checkout process. Upon checkout she stated that the total would come to a little over $650. This was a little alarming to me, and I relayed all the previous information in this statement to the manager. The manager was very unprofessional in this interaction and violated the contract that I made with the Mavis representative the previous day. The manager repeatedly refused to honor our contract and treat me with a demeaning manor. I then asked to speak with her manager, and she stated that that was not possible because he was in Florida for a week. At that point I asked for her managers contact information in which she handed me a sticky note with the customer service number. The manager then handed me the keys to my vehicle. I returned to my vehicle only to find it reeking of the odor or marijuana.

I would appreciate a Mavis representative to contact me so we can come to a resolution.

Thank you

-Jon Lawson