US Bank review: My escrow account shortage payment 2024

I've been with US BANK since 06/2014 account #[protected] 2023 payments $979.42. It is understood that a portion of my monthly mortgage payments include escrow expenses payments. I, Charles R. Williams lll, legally formally request that US BANK Headquarters and/or its Home Mortgage expeditiously Investigation and/Audit my account additional escrow payments 2024 paid $800 around 09/08/2023 to exclusively cover any possible 2024 escrow shortage. This investigation and/or Audit is to ensure such payment only be applied to such purpose and my direct intent! All 2023 mortgage payments to November 2023 has been paid in full $979.42 which include escrow payments. Since 06/2014 I've paid in full any/all Escrow Shortages includes some escrow overpayment refunds. **l've sent 3 emails but not limited to ([protected]@usbank.com 10/19, 29/2023 and 11/09/2023 to no avail** Why? How come? *Since 06/2014 there has never been a shortage over $700.00 is why i paid $800.00 to be safe!* Note: I am a Senior Citizen with disabilities forcing me on approved medical leave of absence (no income) 04/13/2022 to my early retirementn06/30/2023 from City of Chicago particularly the Department of Streets and Sanitation. Also, BEST contact method is by regular mail but welcome emails. Reason I have no computer, laptop or printer nor Internet. My direct intent and purpose is my payment $800.00 escrow on or about 09/2023 only be used or applied to possible 2024 escrow shortage and I expressed that on the phone at time of that payment.