UPS review: Delivery problems (724) 478-4741

UPS in Apollo PA withholds packages. Customers best bet is to cancel the credit payment as UPS offers no delivery alternatives. Make sure to mention problems with UPS when disputing your credit charge. To dispute a credit charge call your credit card company and request to dispute the charge, or do it by website. UPS has been holding our packages for 3 years and not delivering them. Most times UPS will return the package with no delivery attempts. UPS also refuses to hand of the final delivery to US Mail or other access points. The only option UPS is providing at this time is to return packages with no delivery attempt. UPS is extremely unprofessional and over the 3 years we have many examples of the job not getting done. Look into UPS facebook and see how many people are having the same problem, most UPS reviews are of the bad service and problems with delivery. It is hard for people to do business when a company like UPS is involved, they take packages from the vendor and then do not deliver. This causes problems for the vendors and the customers and UPS is fine with that. I understand the job is very hard but there is a professional way to handle problems. We have had roughly 12 shipments not delivered or damaged due to these problems over the 3 years. We have actually asked to have our address removed from the UPS system so that they do not take our packages any longer. I have many emails from and to UPS over the 3 years, countless phone calls, and emails to many vendors about the same problems. UPS can either deliver the packages they are contracted to do. Or UPS should not be taking packages and not delivering. UPS has been wasting time and money over 3 years. A firm decision about UPS is going to do about deliveries would be great, either decide to deliver or decide to stop. UPS taking packages and pretending to deliver is not good practice. Mastercard has been involved over the 3 years and has a record of each time UPS was the culprit in a return.
UPS
2006 River Rd North Apollo, PA 15673
(724) 478-4741, United States