UPS review: Bad service & unjustified charges

Subject / Betreff / Asunto: [EXTERNAL] UPS Portugal Reference - 1ZW074F30404007603

Description / Beschreibung / Descripción:

I have been trying to solve a problem of cheating me by UPS Portugal with spending too many hours without success. Your intervention is sought to resolve the problem described below: The company, DPD in the UK, charged us around € 75,00 to deliver a parcel worth € 20,00 to me in Portugal. DPD promised that the only additional cost will be the Portuguese customs fees to which we agreed. Sr. Gomes of UPS Portugal - partner of DPD, called me and said the parcel has arrived and it will involve a total cost of € 40,00 to clear from customs. He eventually confirmed in writing that the cost was around € 53, see attachment While this in itself can not be justified, we were anxious to clear the parcel by paying what Sr Gomes confirmed in writing. What we are not prepared to accept the "bait and switch" tactic by UPS with higher charges than what Sr . Gomes confirmed in writing. UPS appears to embark on receiving a blank check which is totally unacceptable. I demand that UPS refund € (75,08-21,57-31,98) =€ 21,53
€ 75,08 - paid to UPS
€ 21,57 - customs fee confirmed by Sr Gomes of UPS
€ 31,98 - UPS fee confirmed by UPS, Sr. Gomes - See attachment

Thank you,