UPS
reviews and complaints

I called UPS to report a destroyed and burglarized UPS drop box here in Seattle.

First of all, it is impossible to get through to a representative unless you know the special catch phrase. I had to call two UPS stores in the area and the second one store told me to call the line and specifically say "customer complaint".

Once I used the catch phrase in a call to UPS, I spoke to a representative who seemed to not understand English well, kept apologizing to me (as though I had a problem with a shipment), asking for my pickup address and more. So it took me a half-dozen times to say to him that I had not had a problem with a shipment and did not need an apology, but was simply reporting that someone had (probably intentionally) driven into a UPS drop box with the intention of theft of the contents. I gave him the location of the drop box and explained that I had a couple of photos of the box, which included a bumper (lying next to the box) that almost certainly came from the car that hit the box and the time at which I noticed the incident. Instead, the guy kept apologizing to me until I find told him to stop apologizing to me.

He did not want the photos of the destroyed box, any details and just said that they'd take care of it. I guess the moral of the story is "Don't use UPS drop boxes".

Never in my life have I've seen such a disregard for customer service by delivery drivers. In the past, my orders have been left at the bottom of my driveway by the road, but today takes the cake. A 75 pound package was left out by the road by my mailbox, which I guess I was to pick up by myself and bring to the house. I am 75 years old and weigh 125 pounds,,,,a physical impossibility for me. I had to drive into town and impose on friends to come and help me load a delivery that should have been left at my home, not 900 feet away next to the road. I have complained before about the shoddy delivery service, where a gas stovetop was left by the road, down comforters were left by the road in the rain, but this one beats all. I used to really like shipping and receiving things by UPS, but now my faith in your service is gone. I plan on notifying all future shippers to me not to use UPS due to their lack of concern about the delivery of packages entrusted to them.

Ordered a parcel from the US being delivered to PEI Canada. Received a notification on the day it was expected to be delivered that the parcel was delivered "at my front door". I have a security camera and can say with 100% accuracy that no driver stopped at my house. However, I was able to watch the UPS truck drive right by my house! I did search through my ditch on the chance it was thrown from the window in a drive by. I phoned my local UPS less than an hour after the driver failed to deliver my parcel but you cannot talk to a human, only machines. I called the help line for UPS and they were so useless. How are they still in business?

I have yet to receive any help from UPS, and I'm still waiting for a refund on my undelivered items which was just shy of $200.

I will never ever support UPS as a business. 0/10 in all areas. They need to shut their doors and stop operating.

I send a parcel from Calgary,AB to Comox, BC. It cost me 49$ paid extra for signature at delivery. When my family didn’t receive the package after 14 days I tracked the package to find out that supposedly the delivery person attempted to deliver once and that no one was home. Dispide having the cell phone number of the recipient didn’t bother to call or text or leave notes on the front door.When I tracked the parcel one town over the message was overdue for holding as of yesterday 😡never again I will use UPS Canada services. Will do everything to get shipping and content value $$$$ back.

I work for the City of Pomona, all the driver had to do is get out of his vehicle and pushed a button for the gate to open. Thank you for a wonder Birthday, One day later. [protected] 2. Thank you UPS for a terrible Birthday.

Today 03-14-23

[protected]@aol.com

I will rely on UPS to delver Important items again, they are to unreliable. UPS doesn't care about the Customer.

The ceiminal mafia style crime syndicate known as ups needs to be shut down and upper level management imprisoned for operating an extortion scheme that the old school mafia wouldn't even have the audacity to do! I have been stolen from extorted/abused and flat out intentionally victimized/held hostage for the last damn time by this company that is the absolute worst delivery service ever! At least years ago they put effort into making the scam believable. After seeing they have zero accountability for the intentional scamming people with no intention of even trying to perform the service they charge such ridiculously expensive extra charges with no interest or intention of ever actually providing or performing the service they are outrageously charging people for, and laughing all the way to the bank! I finally had enough and was ready and waiting to catch them in the act with multi angle hi definition cameras with sound as well as sophisticated phone recording surveillance system in place waiting for these thieves to catch themselves, and just like clockwork they did not fail to do what they always do lie, cheat, and steal their way holding good, honest, innocent people, their money, and goods hostage even after paying the ransom demanded by them to just do the service you already paid them a ridiculously hi price to do in the first place that they never at any time planned or even attempted to perform other then collect the insane fees for and then have the audacity to then attempt to blame their incompetence and shift their blame onto the unsuspecting public that has been fleeced from the begging all the way up until ups finally feels they have absorbed all the money they can out of the innocent customer yet not performing any part of what they are charging such a hi price for. Well as I said I was ready and so easily it is embarrassing to see how this is their everyday business practices of stealing from all of us. I paid for 2nd day delivery for expensive precious metals and gemstone delivery, something that ups in my area knows extremely well what type of buying and selling I do for a living handling some of the most expensive, rare, and one of a kind precious metal and gemstone acquisition and sales service, and I have been the target of multiple delivery/shipping companies, and have been held at gunpoint from a previously used shipping services employees scheme to strong arm rob me, after my noticing of several one of a kind diamonds had been switched out for cheap glass imposters somewhere after leaving my secure location but before they reached their delivered location after an 8 month investigation that ultimately ended up with me and my family at gunpoint robbed by masses employees of that service provider that only because the fbi wad already working the investigation clandestinely my family and I were safely rescued and what the thrives thought they got was nothing more then the same glass they had been using when switching the gemstones I put into a secured carton for delivery to my customer that when delivered had been swapped for the fakes so after14 arrested to include lower and mid level management that were involved I thought I had proven to all other carrier services that i'm not the one to pull crap on. Well ups is stealing but in a different way, what ups is doing is a company wide customer wide criminal process. That they extort their unsuspecting customers into overcharging them for services they either cannot perform or in all reality don't even try to perform but always overcharge for with zero accountability

So I waited for them to catch themselves after placing an order for a rather expensive shipment of precious metals I was ridiculously charges an insane amount extra for 2nd day secure delivery. With their so called money back guarentee that no one has ever received. So when the day/time of delivery came I was waiting never for a moment out of place awaiting ups arrival when I seen the truck slow to a stop I didn't get the short horn honk that usually is present when ups drivers are at a stop. No instead what happen8 and caught all on video was the truck actually went a little past my address no horn hi. K and then like a cheetah the driver came sprinting out with blazing speed, no package in hand nothing but a small slip of paper that once close he crouched down so to not be seen and swiftly stuck the paper to a side door of my residence a door that no one would ever think was a entranceway or place a delivery or anyone would approach when trying to make contact with the resident/customer, then after sticking the paper to my door again took off in a sprint back to the truck and instantly pedal to the floor not for a moment looking back bit doing all possible to get as far away as quickly as possible from my location, well obviously I was watching this whole movie scene unfold and within 3 minutes was on the phone with ups supervisor explaining what I just witnessed and so on, was told to please give her 10 minutes to relay my evidence to the local dispatch and someone will be calling me and above all else make sure my delivery is made today!, thus was at 12:30 on 03/09/2023

Well after 6 p.M. And several phone calls by me still nothing has arrived finally at 6:30 a different supervisor tells me how sorry they are but the driver has already went home for the day my package has already been unloaded from delivery truck and placed in some trailer even though the slip on my door says will be delivered the following day, so not sure why they would go through unloading a truck just to reload the same packages back onto same truck 7 hours later, but it is the regular practice for anyone that legitimately gets one of these stickers ob their door, that if they contact the dispatch center the driver is out of before 5 pm the package in question can be made available for customer to pick up at dispatch location same day after 6 pm until 8 pm if not then driver will attempt another delivery the next day. Well obviously my the driver's tactics there was never an original attempt to deliver anything other than the piece of paper saying that due to my negligence or no fault of ups. The package was unable to be delivered because the party.

What's not available for signature so the? Package couldn't be left even though none of that was true and even though I contacted them 4 hours before the deadline time even saying I will come. Pick the package up and was told.

That is an option but they would rather have someone bring it back to me send inconvenience me especially after paying the expensive fee 4 expedited services.

Well that also was never their intention but was only a ploy.

To buy more time so when I was finally able. To get back on the phone with a living breathing speaking human being the timelime had expired and I was told it was not possible to pick up because. It was already unloaded and even though the pick up desk was still not even opened yet would be impossible for them to locate the package and me pick. It up.

However totally possible that they can have it reloaded back on the truck in 7 short hours and be out for delivery the next day. I definitely smelled something fishy especially after everything. I have on video and the fact that the supervisor on knowingly when she thought she put me on hold to call the dispatch location she did not realize that. I was still on the line and the conversation with the disk that center.

All easily herd on my end as the 2 people tried to formulate a good enough. Excuse that they thought I would believe so they could delay time when it was discovered that the package was never even on the truck in the first place meaning they. Would never been able to have a delivered so other than refund the money I paid for expidited services. They instead try to come up with a believable story.

That would afford them the time needed for the package to actually arrive and then use the excuse they were coming up with 2 in an attempt to defraud me.

And try to convince me that it was my fast that they could not make delivery.

That they had followed through with everything they charged me 20 it was only my fault for the reason delivery was not made and also my fault that it. Cannot be picked up cleaning? I never called within the allowed a time even though I called 4 to 5 hours earlier. Then. After the supervisor came back on the line on knowing that I was still there. The whole time with her song-and-dance in sob story and how she felt so terrible for me and now she tried everything in her power to get that. Package to me i'm out of there was anything anything in this world a possibility of making it happen she would have seen to it that it did after finally. Not being able to take.

All of this anymore I asked her to hold one moment please she said she would in which time I rewound the recording that I had overheard and when I came back the on the phone I said could I please have a moment of her time and she said surely and at that time? I replayed the conversation she just had moments before what the co-worker for she admitted. They never had the package on the first ways in that.

The tactics used to pass the blame onto me the unsuspecting customer in an attempt to avoid having to pay any penalties or refund any money so when. I came back on the phone and said what do you have to say about that all? I got was a dead dial tone followed by.

Several attempts to reconnect and never able to speak to another living person only one stupid command button after another that led me in nothing but circles will. I have gathered all of the video evidence along with.

The recorded audio end this is just the beginning. If it's the last thing I do the management at ups will not only pay for this extortion and criminal behavior but I will not stop until. Someone is in prison and this company.

Is forced to pay the millions of dollars? They've been stealing from the public for many many years now for charging for a service they never have any intention of doing other than charging crazy amounts.

And then making up lies on wyatt was not able to be. Performed. Lies so ridiculously and terrible, trust me i've herd the most outrageous from driver in a terrible life threatening accident to bad weather toc even listen to this one that out of no control of ups the shipment in question was confiscated by either customs or federal agents as a different package but one tgar was on the same vessel as mine was being held up until all clear when none not even one time did any of that ever happen not even once were any excuse true! The truth wad they never even attempted to provide any expidited services all they did was use delay tactics until their regular service delivery methods were used and I never got any value for the extra money I was charges for so ups its time your scheme to defraud and criminal extortion methods exposed and pat dearly for your abuse and fleecing of the common citizen is put to an end!

I wanted more detail on a shipment. I was sent to a screen for mychoice. They asked for my name phone number and email. There was no explanation of any service, benefit or even cost.

This is no different from an email phishing attack. It is surprising this is even allowed by law, and that an established corporation with a solid reputation, like UPS, would even engage in this kind of behavior. Just goes to show that in this day and age reputations are deceiving and for sale.

The intent is ovious to make a sale, but also to harvest personal information and sell that for financial gain.

Shame on UPS!

1Z20W4820405210155
Hello,
Ups is the WORST!
But every time I get a delivery via UPS, it is a nightmare!

This time they send me a text 4 days ago for a delivery on the Monday between 12:30 and 16:30. Checking on the website and the package had not left the warehouse, I called and they send a message for the delivery. 2 hours later, checked and same status… Called again and they said that the delivery would be the next day… But never got a text or e-mail, but finally I get an e-mail and a text for next day delivery… So I left my house and guess what the driver came by at 17:22 leaving a note to pick up at location. Not there, finally a text again for next day delivery…. I am so disgusted with UPS. Will never ever recommend it. It is by far the WORST! Just lies and lies and lies! Even Costco is looking to change because of too many complaints. Amazon, Fed ex, Post Canada, Purolator never ever had a problem!

Worked for this company off & on for years. But recently worked from April until June with no pay, finally received a paper stating I could get my pay 10 months later n it was unbelievable 154.16. How possible if I was making $19 per hr. N what still happen to the other checks. I was not able to communicate with anyone because I was asking about pay the whole time, it was like I worked for free, so not only was I beat for pay but taxes also. Which my w2 says 1.41 how ethically possible is that. I worked hard, came on time, did my job. Would even go back if I was compensated for my house worked n months of waiting to get paid. Now still I have to wait 30 to get my 154... What about the rest. This situation placed me n my children homeless... Does this company even care. Probably not because I'm not their kind... SMH

Det har skjedd flere ganger at jeg har fått innkasso krav, uten at det er sendt faktura på forhånd. Og som sagt ikke bare en gang, og ikke bare til meg, men til min mann også. Uten at det blir forklart hvorfor det skjedde.

Jeg kommer ikke til å bruke UPS i framtiden, og jeg definitivt kommer ikke til å anbefale UPS til andre. Respektløs, uprofesjonelt behandling av sine kunder.

Date": on The 20th of January I got an online quote for transporting a 0,2kg parcel from South Africa to the Netherlands. After capturing the dimensions online, I got a quotation for R851,25. I paid online and received the following tracking number

1ZDT093L0491416041 (see confirmation of order)

A week later on 27 January there was an unauthorised charge to my account of an additional 177 Euros. I immediately contacted UPS and for 3 days no one was able to tell me what the charge is for. The agents even went so far as to say they never debit client's cards. After a few more days of trying, I was eventually referred to Tanya who asked me to send her details of my complaint (see attached email). After reading my email she responded that I was charged on the volumetric weigh which turned out to be 2kg. The parcel I got delivered was roughly about 200grams ( I have offered to even send video proof of this) and when I did the quote, the system did ask for volumetric conversion. I have been overcharged and ended up paying more than 4 times more than the original quote. When I query this this I no longer get responses. Please assist with getting my refund

I look forward to a favourable response

Every time Amazon ships to using these guys I end up not receiving my order. They ALWAYS claim that delivery attempts were made when that is not the case. Today I received 2 deliveries from other carriers with no problems, to UPS I was not home (usual excuse for their failure to deliver).

I don’t want them near my home any more than they want to deliver here.

I will not do business with any vendor that ships via ups.

1Z649Y290307520551

2/7/2023 approximately 7:30 PM. I see UPS truck leaving my driveway. I get my hand truck out to get the parcel and this is how it was.. see picture below. My drive is paved the parcel all tore apart and mud all over it. It was raining, however I was out there the minute it was delivered so it didn’t get wet and muddy in a minute. I had to struggle to get it on hand truck ( 105lb box $600 piece of equipment) who does this? UPS apparently. I will reach out to Amazon and manufacturer of equipment to choose FedEx next time.

Many companies and agencies have sent items to me via UPS that I never received. They are paid good money to deliver the items to my home. However, they refuse to do so. Instead, they insist that I have to come to their Access point store to pick up any parcel that they are told to send to me. What I have the hardest time understanding is how they can send me an email saying they will deliver to my home and then send a second email about the same parcel no more than five minutes later saying that I have to pick up the parcel at their Access point instead.

I am 70 years old with a disability and I do not own a car, so I don't drive. If UPS is paid to deliver to my home, what is their justification for refusing to deliver it to my home? I don't want to hear lame excuses, and those are the only kind of excuse they can possibly give. What really pisses me off big time is when they send me an email telling me when they will deliver to my home, only to follow that up in less than five minutes with a notice that I will have to pick up the parcel at their Access point instead -- and that happens far too often! If they are paid good money to deliver to my home, there is no justifiable reason not to deliver to my home. I do not have any STDs or other communicable diseases and during the pandemic, if someone delivers to my home and contacts me upon arrival, I can buzz them in if they use the intercom or I can come to the door to open it while wearing a mask, which is standard practice with me.

I do not create obstacles for delivery men, but if they are just too lazy or are discriminating against me for any reason, maybe a public hanging would be appropriate for them! Don't expect me to be kind when they do something like that to me. I am the customer; they are paid to deliver to the home of the customer with no lame excuses to exempt them from that duty!

UPS has disappointed me one too many times. I got up very early in the morning so I can ship a very small box (size of a book), I was there when they opened at 8:30 AM in San Antonio TX and shipped the box... well these clowns waited until the end of the day at 6 PM to ship the box from the store. Then it went to Arlington TX, where it sat for another 3 days! All in all it is going to take almost an entire week to ship the small box to Vista California. I tried using their online chat help, well, its no help at all! So I called "customer service", and they told me that UPS Ground shipping should not be trusted because "it's NOT guaranteed"! So I wasted my money using their services its what it amounts to. That's FREAKIN' insane! UPS SUCKS! Using US Postal Services next time.

I was expecting a parcel before Christmas, but UPS kept the parcel for 4 weeks and during this time they asked me to go to the customs office twice (I had to cancel my holiday and fly back to Bangkok because one of these visits), continuously answer questions such as provide a picture of the parcel contents (which I obviously didn't have as I hadn't received the parcel yet), what was the material of my grandmother's handcraft frame and provide receipts for the items in the parcel (which I obviously didn't have either).

They made me pay 100USD (mostly storage fees), and when the parcel arrived, the food in the parcel had expired and one of the jars was broken. So I paid 100USD for a horrible service and received a broken product. I've tried to submit a claim but the UPS website says I cannot submit because it's been over 60 days when the parcel was supposed to arrive which is not the case. In addition, the parcel was delayed because of UPS didn't do their job. I want a full refund for this terrible service including the value of the parcel and the fees I paid.

On December 14, 2022 at 11:33 am, I went to our local UPS store in Rome NY to ship a piece of art to a customer in Preston ID. Estimated delivery was set for 12/21/22. I contacted my customer on 12/22/22 to ask if it was delivered to her and it was not. I went on UPS tracking and noticed that the package had not been tracked past the UPS facility in East Syracuse NY, arriving at that facility at 8:42 pm on December 14th. I returned to the UPS Store asking them to please find out what the problem could be, but instead the store manager suggested that I file a claim. She proceeded to do that at the store. I provided her with my email address, a photo of the artwork which is a hand painted antique saw blade, proof of the cost of the blade, and my shipping receipt. I was not given a copy of any paperwork or even a claim number, nor have I ever received any email regarding my claim status. One associate did give me two phone numbers of the East Syracuse facility, but after trying several times to get someone to answer was unsuccessful. I came back to the store on December 29th to ask if there had been any updates and the manager pulled up the tracking number. The update was written as follows:

"Thurs 29 Dec 2022 11:37 am

The receiver reported the package was damaged. We will notify the sender with details./ Merchandise has been delivered to the receiver. UPS will notify the sender with details of the damage. PRESTON, ID US"

This entire statement is completely false. My customer never received that saw blade. Someone in UPS sat down and entered this false information into your system. It clearly states that UPS will notify the sender (that is me) with details of the damage. I have not been provided with any such information.

No explanations, no photos, no details. I trusted your company over and above any other delivery service, yet I have not received the customer service that your company proudly advertises.

I have continued to stop by the UPS Store to ask for updates, but to no avail.

I was told by the store manager on 1/10/23 that I would receive my claim check in 10 days. I stopped in Friday 1/27/23 since I had not received the check, and was told that "their accountant cut the check and sent it 3 days ago". I would imagine it should have received that by now or very soon.

I will go back to the store again if I don't receive it. Getting compensated with a claim check is important to me, but no where near important than getting answers to what happened to that saw blade which was meant to be a Christmas gift for someone and had many hours of work put into it. I am only asking for a level of customer service that is showing me they are trying to find answers... trace the delivery driver, did it get delivered somewhere else,

what were the extent of the damages, can it be located and returned to me for repair, was it stolen... something that gives me answers! I am pleading with your company for help with this matter.

My package 1Z1A3E580316448475was scheduled as out for delivery on 01/26/2023 package never arrived I called the warehouse in Plattsburgh the package was never put on the truck is what I was told, the worker said he will look around for it and call me back he never did. I called the warehouse this morning the lady said it is delivered today and said I was not to use the [protected] number anymore, well package was set to be delivered from 3:30 to 5:30 it did not arrive I called the 800 number ups agent contacted warehouse requesting they call me with updates they did not. I called again later the 800 number and they sent a request and no-one contacted me. So seeing ups don't want to handle this problem, ill be contacting the shipper to file a claim and ill be contacting my lawyer to file a lawsuit.

The owner, michael, only cares about the money he is making. Customer service is horrendous and they don't care, especially jeff. Jeff is extremely rude and unprofessional the majority of the time. Box holders who pay for services are treated horribly. We are made to stand in the long line of amazon return people to pick up our packages that are delivered to the box that we pay for! Paying box holders come first! Then, they don't even know where the packages are at times! It's always a fight with them! Also, the mail from usps is not distributed daily to your box! They don't care! You must make them and demand your mail that is in a large bin in the back that's been sitting there for days!

On January 19th/2023 I visited the UPS store on Canada Way and Edmonds in Burnaby. I had to print a letter and fax it to passport Canada. The manager, Dinesh Handa, charged me $5.60 for printing and faxing upfront. The problem was that the fax never got through due to busy line. He was extremely rude and said that there was nothing he could do. The fax did not go through but yet he charged me for it. He also said that if I try sending it again, he would have to charge me again. He was standing there talking to someone else, ignoring my requests and simply dismissed me just like that by saying that the line was busy, never made an attempt to wait or pause before sending it again. I felt humiliated by his behaviour saying that in front of everybody aroung. He took advantage of the fact that I was a woman alone.