I downloaded and PAID for HistoryKill2010 in August of 2009 but the Unlock code provided to me WOULD NOT WORK. I am aware that the info I have to type in is totally 'case-sensitive' and I purchased and Unlocked some previous versions such as HK2005 and HK2008 with success. Since (August of 2009) I have REPEATEDLY contacted Trustsoft for a solution to this problem. About a year ago the automatic response informed me that the time since I (allegedly) purchased the software was more than 90 days old so I would have to RE-PURCHASE the Unlock Code. I did not do this but continued, every 2 or 3 months, to contact Trustsoft in an attempt for some type of solution. I have NOT received any response from them. I was, however, sent the occassional messages requesting that I UPGRADE my HK2010 software. So, they must have me on their data-base. Then, earlier this month, I had to change over Hard-drives and upgrade my operating system so I again contacted Trustsoft AFTER down-loading HK2010 to my new system. Of course I tried the original (and only) Unlock Code as sent to me in August of 2009 and of course it would not work. I then requested a NEW unlock code, got no reply, so again PAID $15.95 for the code to be re-sent to me and to no surprise it would NOT work. I have all the pertinent numbers as sent to me by Trustsoft. I sent one more email to the company this morning but remain pessimistic about my chances. Does anyone have an answer to this problem - (why am I being ignored?)?
I do not know what else to do except get the Better Business Bureau or reputable consumer advocates involved. Thanks for reading this. Howard.
This is the person to contact at Trustsoft:
'Danilo Ladendorf'
[protected]
I suggest emailing and calling multiple times to make sure he responds.
I also purchased V10.0 and no unlock code was sent, in fact no email was sent.
I paid with paypal and have the receipt number. I did this in response to an email for Trustsoft suggesting I upgrade(at a special price) to V10.0).
I have emailed Trustsoft support - no answer.
I suspect it is a scam?
I tried their support page but it does not work either.
Wondering if the main guy died and the heirs are just harvesting money.
Having Same Issue! Please contact me if you hve been unable to unlock!
Having Same Problem!
i also tried to upgrade to 2010. i paid for it and never recieved unlock code, i sent multiple emails to trust soft
and never received any reply at all from them. i had to down load 2009 again instead, very dissapointed with them.