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300 Dominion Dr Ste 300
United States - 27560-9036
Customer Care
(919) 481-1172
(919) 460-1562
Lawn care and maintenance services.
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TruGreen Complaints & Reviews

Trugreen - Lawn Service August, 2015

Posted: 2015-09-09 by    Denny Crow
Complaint Rating:  0 % with 0 votes
I signed up for a year of service from Trugreen Chemlawn in Las Vegas, NV. They promised me I would have a lush green lawn. A year later I still had brown grass and bare spots in my lawn. I even put down new sod in one area. Then my contract expired and they showed up one day and sprayed my...

Trugreen - Service

Posted: 2015-05-28 by    Lisa Rosa
Complaint Rating:  0 % with 0 votes
They killed my grass with one application (see pictures). On Monday, I had lush, green grass. On Tuesday Trugreen treated my lawn and by Wednesday morning this is what I'm left with. I called customer no service three times and they were supposed to send out the service manager; he never...

Trugreen - charging for a service I didnt get

Posted: 2014-08-05 by    Karl Wopat
Complaint Rating:  100 % with 1 votes
When I first started using there service the tech would come to the door and let me know he was there I on occasions would see him in the back yard doing his work and always knew he had been there . Recently Service has gone down hill the finale was the day I was looking out the window while...

TruGreen Raleigh / Morrisville NC - Waste of monday

Posted: 2014-07-03 by    NKing1
Complaint Rating:  100 % with 1 votes
Scott (employee # 4942) came to my door wanting to sell me a TruGreen contract Aug 2013, said as a corner lot in a golf course community, he wanted my business. I paid for a whole year in advance. In addition to lawn care and reseeding, he threw in a year's worth of 'Tree & Shrub Service'...

TruGreen Lawn Care - Bad communication and service

Posted: 2014-04-23 by    Aftab Punjwani
Complaint Rating:  0 % with 0 votes
I live in Southlake Texas. Truegreen company has a horrible field service. I paid for the whole year upfront and specifically told them twice to contact me. They never did and I am even sure if they came in or not. Then I called the main number and express my concerns. They sent another novice...

Trugreen - ripoff

Posted: 2014-03-17 by    peter btaltz
Complaint Rating:  100 % with 3 votes
As a former employee of this company I can tell you they do anything they can to rip you off. We was told to use less weed control than what the label says to use knowing it will not work. We ran out of weed control and our production manager told us to spray just water.They pressure people...

TruGreen Lawn Service - Delaware, Newport - never sign a contract with Trugreen company

Posted: 2013-07-16 by    Jean Ling
Complaint Rating:  0 % with 0 votes
They have a very bad lawn service. They will change their service schedule anytime without any notice. Before their service I don't have any chance talk to their specialist, even I called them several times and tried to meet them before their lawn service. It is so difficult to communicate...

Trugreen - No response to being overcharged

Posted: 2013-05-09 by    Barbeq4
Complaint Rating:  100 % with 2 votes
I noticed I was overcharged by Trugreen for the previous year while reviewing my credit card charges for filing taxes. I noticed two large amounts, for the same amount on two successive days. I also noticed from my tax file records, I had paid another large amount apparently by check for the...

Trugreen - Fraudulently charging for services not provided

Posted: 2013-04-23 by    Sofia_S
Complaint Rating:  100 % with 1 votes
We signed up the contract with the company for the front yard only. On the back yard we have fruit trees and bushes and we do not want any chemicals around them. It turned out, they measured the whole lot, including backyard. Now, backyard is fenced and locked, and they never enter it, but they...

Trugreen - Georgia, Suwanee - worse company

Posted: 2013-02-26 by    rickyh
Complaint Rating:  100 % with 1 votes
Had service by the same branch for my old address Duluth ga 30097 for almost 10 years. But after I moved in Suwanee, the price change a lot, first year so high so I had to go to "scotts service". Last year is super good prices, so I came back. But this year is a joke. I called about Month of...

Trugreen - Pennsylvania - Cancel Service and Billed

Posted: 2012-11-09 by    justrippedoff
Complaint Rating:  0 % with 0 votes
We used TruGreen lawn service and cancelled by telephone due to total dissatisfaction and the outrageous application price (even though we thought we would give them a try). During the initial call to cancel our service, we were offered a 10 discount to continue service. At that time, it was...

Trugreen - Misinformation & unfair refund policy

Posted: 2012-09-25 by    Begonet
Complaint Rating:  100 % with 1 votes
On 7/12/12 I requested a refund for the unused portion of my prepaid lawn care and tree & shrub care that was made to several credit cards with Trugreen (7980 Kentucky Dr. Florence KY 41042-2915). I told the agent I would prefer a check rather then a credit card reimbursement as one of the credit...

TruGreen Chemlawn - New York, Niskayuna - Lying about service

Posted: 2012-08-16 by    unhappy in Niskayuna
Complaint Rating:  0 % with 0 votes
I have used them for the past few years and my lawn has a lot of weeds. I see them come up and put their yellow signs up, but the following week I still have weeds. I call them and I am told they will send someone out to look at it. When you call them back nobody knows who came out. They straight...

Trugreen - Georgia, Loganville - Fraud

Posted: 2012-06-19 by    stocks2210
Complaint Rating:  100 % with 1 votes
Scam. I paid up front for 6 months of lawn service with a free shrub service included if I paid in full. My credit card was charged the full amount including the shrub service. They were to knock on the door. It did not happen. They have had my money for over a month and I cannot get it back....

Trugreen - For the money I spent I feel pretty ripped off

Posted: 2012-05-23 by    Dirole
Complaint Rating:  0 % with 0 votes
The primary reason I started with Trugreen was to rid my lawn of weeds and have thick healthy grass. The specialist left notes in my door saying he sprayed weeds one time and that the crab grass would shortly die out...the rest of the applications he fertilized. I steadily watched my weeds grow...

TruGreen Chemlawn - Illinois, Berwyn - illegal business practices

Posted: 2012-04-05 by    Poppysmate
Complaint Rating:  0 % with 0 votes
April 5 2012

In March 2012 I called TruGreen Chemlawn and spoke to a customer service representative regarding non-contractual service they applied and automatically deducted from my bank. I was scammed in a similar fashion last year and ended up paying for the entire year. The...

Trugreen - Clueless Salesman

Posted: 2012-03-20 by    skbcharlotte
Complaint Rating:  100 % with 2 votes
I can say that TruGreen did help my lawn at one point but within 3-4 months of treatment the grass eventually looked like a patches of light and dark green grass. Unfortunately I allowed the salesman to convince me to use a grass blend. (wrong decision) When I complained about the way the grass...

Trugreen - Georgia - employee

Posted: 2012-03-19 by    ZMASS
Complaint Rating:  100 % with 8 votes
I have worked for TruGreen off and on for roughly 2 years. I want to apologize to everyone who have had a bad experience. There are a select few employees at TruGreen that honestly do care for the customers. I am one of them. I am about to put in my resignation due to the fact that my upper...

Trugreen - Scam

Posted: 2011-11-24 by    jwkinva
Complaint Rating:  100 % with 2 votes
I recieved a letter from this company inquiring as to why I canceled my lawn service. I responded with a very detailed letter and was not even given the courtesy of a response. I am hoping that if I put forth the effort to put this on the internet for others to see that maybe someone will decide...

Trugreen - Texas, Katy - Weeds

Posted: 2011-10-10 by    allen wynn
Complaint Rating:  100 % with 1 votes
I've been with Trugreen for almost a year, i was just trying to get rid of the weeds, but they didn't do it right when they promised me last year and still want to collect money $55 for every 6 weeks. Thumbs down for Trugreen....

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