TruGreen
Reviews and Complaints

Today, October 31, 2023, I received text notifications that a technician was on his way to service my property (9:55a), had arrived at my property (11:44a), and had completed service (11:52a). I work from home so whenever I receive these notifications I am able to see when all of these events "take place". My home office is positioned in front of the window right outside my front lawn. The problem is that no service was ever performed today. This isn't the first time this has happened. Although I received no service, I was promptly billed $99. This is unacceptable. Not only this, but my lawn isn't thriving. It is in worse shape than it was before I began the service 3 years ago. I am disappointed because I really gave the benefit of the doubt here. You have to do better as a company!

I have had yet another very frustrating experience with TruGreen this season. On three occasions, I have called and asked for our wild violet to be treated, and it has yet to be done. Prior to our maintenance service on September 15th, I called TruGreen to request that our wild violet be treated. The technician came and treated with the normal fertilizer and weed control, and told us to call to have someone come out to treat the wild violet. So, I called TruGreen again, and was assured that it was noted in our account that wild violet needed to be treated, and that they weren't sure where the mixup happened. They said they would send someone back out on October 5th to treat the wild violet. October 5th came, and the technician again applied normal fertilizer and weed control. We had just received fertilizer and weed control less than 3 weeks prior! So, I called TruGreen again. Again, I was assured that our account stated that the technician was only supposed to treat the wild violet on that visit, and they didn't know where the mixup occurred. They said they would send someone out for just the wild violet, and that our last service of the season would be pushed back so as not to damage our lawn. Now, I receive a text that TruGreen is coming tomorrow to perform our last service of the season, with fertilizer AGAIN, not even two weeks after the last time they came and applied fertilizer (when they weren't supposed to). I called and spoke to Jules, who was very short and disrespectful on the phone, telling me repeatedly that tomorrow is my last service, and that it can't be moved back, even after I explained the damage the fertilizer could cause to our lawn being applied so frequently. She then told me that they would just treat the wild violet without fertilizer tomorrow, but that would still be my last service. I said I would like a refund for the last service then because I would never be receiving the winter fertilizer. She said I can't have a refund, and that she'll just tell them to do the fertilizer tomorrow with the wild violet. I replied that she was not listening to the part about damaging my lawn, so she then said they will come October 25th instead. That's still less than 3 weeks from our last fertilizer application. At this point, I want to cancel my account with TruGreen because the communication is seriously lacking.

I called several times always asking for grub treatment. They came out 3 different times and each time fertilized our lawn with in 1 week. My lawn was burning up. I hate this company. They don't listen to what you are telling them. We walked out with the first guy and showed him the spots and asked him to treat grubs. He said ok and then fertilized. We were told several times that a manager would call us and they never did. Awful company. I never did get the grub treatment.

About three weeks ago, they came to service my lawn. I pointed out my property areas and watched from my back deck. There were two technicians and one told the other not to bother going to a large area of my lawn to spray for weeds, because he didn't see any. I thought that I was paying for weed prevention spraying. Since then, I noticed a large area, of my curb strip, that is burned from too much fertilizer, were they loaded and unloaded the spreader.

Today (09/05/2023 ) technician showed up and rang doorbell - we did not answer because we were walking our dogs around the block. As we arrived home the technician was parked in front of our neighbors house and watched us enter our house as he simply drove away. I have several cameras and I can tell you that he spent LESS than 3 minutes spraying my whole property, Documented on camera. He also didn't spray the area that I mentioned in the first treatment, again.

Please be advised that I made several calls about aggressive treatment for weeds and crab grass. I had my first weed treatment on July 17th and it did absolutely nothing! I made so many calls to customer care and they are all not listening to the issue. I requested to speak to a manager please have one call me asap.

The technician that came out today 8/28 at 3:45 p.m. only put fertilizer down and didn't address the original complaint about weeds and crab grass removal.

On March 1, 2023 phone call to Trugreen to review 2023 costs. After a long discussion settled on a price to care for the grass and the stone areas. No aeration and over seeding was to be done as I did not want this every year. Paid an agreed cost on March 1, 2023.

Was notified by text that aeration would be done. I called and said I did not want aeration and I had not paid for it. I was told I already paid for it. I said I didn’t want it done if I hadn’t paid for it already. The agent checked and said I already paid for it.

August 23, 2000 received a bill. Called Trugreen and spoke with Alex and she said they will not refund the money as the job was already done. Alex told me I had two treatments left for this year and they were already paid for. I asked how I could believe her when the last agent told me the aeration had been paid for and then I got a bill. Alex wanted me to accept the last two applications, but I fear more charges, so I canceled the remaining two applications and any future care from Trugreen. She told me there was $140 remaining on the contract to do the last 2 applications, but I’m afraid of more charges.

At first, I thought this was fraud, and asked how they got my credit card, but she told me it was from some point in the past on easy pay.

I paid for what I wanted on March 1, 2023, but even with a follow phone call BEFORE the aeration, I was charge $332.81.

I feel a refund is warranted for the $332.81 as I declined this service twice and I’m sure if you listen to the recordings of my calls, you will hear my denials for service. I also should get the money I already paid $140.00, Alex said was left to do the last 2 applications.

My VISA credit card will be relaying our concerns about this charge.

I hope you will be able to see my frustrations with this entire process.

Thank you,

Barbara Kulp

Contracted for one year service. The day after the 3rd service, my front lawn displayed a 10 x 15 foot burned out section, this after my lawn was coming along nice. Two visits from mgmt denied responsibility, with the latest one claiming “drought” as a cause. RIDICULOUS! I’ve been watering everyday due to new plantings and it certainly isn’t from lack of water. They refuse to take responsibility, the last rep laughed at me, asking me if he should apply anything to the area. RIDICULOUS! They will destroy your lawn and deny responsibility.

I have been a Trugreen customer for over 8 years and every year I call in and negotiate the rates for the season. This season on 4/25 I spoke w a Kennda and we came to an agreement on this year's rates. When I started receiving the invoices, they were not the agreed amounts and now I was getting bullied by the office saying they cannot honor what was agreed upon and they also told me that I had over seven thousand square feet of lawn in which I have 4,871 square feet...After speaking w a rep on the phone I had proved him wrong on their estimated square footage and told them they should honor what was agreed by Kennda and he said he didn't know who that was and had no record.

At that point I cancelled for its the point, if you agree on an amount, you don't call a customer and change things mid season. You wait and adjust next season.

Everytime I speak w a rep they say the line is being recorded, but never seem to collect the right info or instructions to perform or any issues you have.

I will do my best to spread the word that Trugreen does not honor agreements!

I declined a renewal of service after a phone call with one of the sales Representatives called, I let her know that I didn't want to renew my service for this current year. However, a technician came out anyway and sprayed my lawn, about a week later I received a bill and called the company to remind them that I had declined the new service, and refused to pay the bill, since this was not authorized by me to do. The office staff informed me that they could take half off the bill since there was no NOTES in their system showing I declined the service. SO, I get to pay for your office not taking notes? excuse me, but NO.

truGreen is a company that I wouldn't recommend to anyone. Their customer service is just plain rude and unhelpful. I had a problem with my lawn and when I called them, they didn't seem to care at all. It was like they were just trying to get me off the phone as quickly as possible.

The lawn workers they sent to my house were also very incompetent. They didn't seem to know what they were doing and my lawn ended up looking worse than before they came. When I complained to the manager, he made all sorts of false promises about how they would fix the problem, but nothing ever happened.

Overall, I would say that truGreen is a company to stay away from. They don't seem to care about their customers or their work, and they just make false promises to try and keep you as a customer. Save yourself the trouble and find a different lawn care company.

But then they just don't show up when they say they will. And when they do show up, they don't do what they said they would. I had to call them multiple times to get them to come back and finish the job. And even then, they didn't do it right. My lawn still looks terrible. I wouldn't recommend TruGreen to anyone. Save your money and find someone else to take care of your lawn.

truGreen is the worst lawn care company ever! I mean, seriously, after four applications, my yard is still full of huge weeds. What's the point of paying for their services if they can't even get rid of the weeds? And to make matters worse, they used something that burned and killed a huge proportion of my good grass. It's like they don't even care about the quality of their work or the satisfaction of their customers. Terrible, just terrible!

d would not recommend to anyone. TruGreen is a complete waste of time and money. My lawn looks worse than it did before I hired them. The weeds are out of control and they don't seem to know how to get rid of them. I was promised that they would come back and treat my lawn again, but it took them weeks to do so. And even after they came back, the weeds were still there. It's like they didn't even try.

I don't understand how they can call themselves a lawn care company when they can't even take care of the most basic problem - weeds. I feel like I've been scammed. All they do is make false promises and take your money. I would never use them again and I wouldn't recommend them to anyone.

Save yourself the hassle and find a different lawn care company. TruGreen is not worth your time or money. They are a complete disappointment and I regret ever hiring them. Don't make the same mistake I did.

TruGreen ain't worth it, folks. They messed up the paint on my crib when they were trying to get rid of some stains. The dude in charge, Ed, straight up denied it even though the tech who did the job admitted to it in writing. And when I tried to get in touch with him, he wouldn't even pick up the phone. Talk about bad customer service, am I right?

And that ain't even the half of it. They didn't even do a good job on my lawn. I mean, isn't that what they're supposed to be good at? But nah, my grass was still looking raggedy after they came through. Save your money and find someone else to take care of your yard.

I gotta say, I was pretty excited when I hired TruGreen to take care of my lawn. My neighbors were always complimenting me on how green and lush it looked, and I wanted to keep it that way. But man, was I in for a rude awakening.

After a few weeks of TruGreen's services, my lawn started looking worse than ever. Weeds were popping up everywhere, and there were these weird brown patches that I'd never seen before. I tried calling customer service, but it was impossible to get through to anyone. They kept telling me to use the live chat feature, but even when I did, I never got a response that actually addressed my concerns.

I'm beyond frustrated and angry at this point. I mean, just look at the before and after photos. It's like they did the exact opposite of what they were supposed to do. I wouldn't recommend TruGreen to anyone, and I'm definitely going to be looking for a new lawn care service ASAP.

I gotta say, TruGreen ain't the best lawn care service out there. I had some serious issues with them and their customer service is a joke. They straight up killed my grass and shrubs, and when I tried to get in touch with someone who could help me out, it was like talking to a brick wall. I couldn't even get through to a manager or anyone who could actually do something about the mess they made.

Honestly, I think they should change their name to "TruDead" because that's what they did to my yard. It's a real shame because I was hoping they could help me get my lawn looking nice and healthy, but instead they just made things worse. I mean, if you're paying for a service, you expect them to actually do what they say they're going to do, right?

And don't even get me started on the whole replanting thing. If they're going to destroy your yard, they should at least be responsible for fixing it. But nope, they just leave you with a dead lawn and a bunch of dead shrubs. It's like they don't even care about their customers.

Overall, I wouldn't recommend TruGreen to anyone. There are plenty of other lawn care services out there that actually know what they're doing and care about their customers. So save yourself the headache and go with someone else.

I've only had TruGreen come out twice now, and I gotta say, I'm not impressed. Both times I watched them from my window, and it seemed like they barely sprayed anything. Maybe they hit 20% of my yard at most, and they completely skipped over all the spots where I actually have weeds. This last time, they even sat in their truck for a while before finally getting out to spray for a minute in the middle of my front yard. Then they just skipped the back altogether and left a long service summary at my door.

Honestly, I'm pretty disappointed. I was hoping for better results, but it seems like TruGreen just isn't cutting it for me. I think I could do a better job myself, and I'm seriously considering cancelling my service and asking for a full refund. It's just not worth the money if they're not going to do a thorough job.

Overall, I would say that if you're looking for a lawn care service, you might want to look elsewhere. TruGreen just doesn't seem to be up to par, at least not in my experience. Maybe they'll improve in the future, but for now, I'm not impressed.

I gotta say, we tried TruGreen's service a while back and it wasn't all that great. They were supposed to come out and take care of our lawn, but half the time they didn't even show up! And when they did, the technician didn't even listen to our instructions about our fenced-in yard. It was a real hassle, so we decided to cancel the service and told them not to bother us anymore.

But now, a whole year later, they won't stop calling us! They're blowing up my phone and my wife's phone all the time. And when I finally got fed up and called them back, the guy who answered was super rude and hung up on me without even saying anything. Like, seriously? Don't they know that caller ID exists?

Honestly, I wouldn't recommend TruGreen to anyone. They don't seem to care about their customers or their instructions, and they're super annoying with all the phone calls. Save yourself the trouble and find a different lawn care service.

So, I had a pretty bad experience with TruGreen. I stopped using their service almost a year ago, but they still charged me without any warning. When I called to complain, they refused to waive the fee because they said I still owed them for two treatments that I had already paid for. I was never told that my subscription would be automatically renewed, even though I had canceled it. It was really frustrating.

To make matters worse, I canceled because their mosquito treatment service just didn't work. I was getting bitten left and right, even after they had supposedly treated my yard. And when I tried to get a refund or some kind of compensation, their customer service was just terrible. The first person I talked to confirmed that I had canceled, but then the supervisor I spoke to later said there was no record of it. It was a total mess.

Overall, I would not recommend TruGreen to anyone. Their product is not effective, and their customer service is just awful. Save yourself the headache and find a different company to take care of your lawn and pest control needs.

I'm a senior citizen with health issues, I was hospitalized June 16th, heart condition, I phone TruGreen a week ago about my lawn service and informed them that I know longer need their service, due to Finacial difficulty. they didn't

cancel my service and came a week later to do pest control application $117.19.

I called and was thus told they just moved my date up, that's not what I requested.

Told that they didn't do suspensions, they would move the date up. Is not a suspension the same as (Cancel), and if not, why was I not told this?

Now I'm out of $117.19, and they are refusing to refund my money. for a service

I clearly didn't ask for it. The ref asked for the Manager, and he would not speak to me.

They said they would escalate the issue somewhere else. Because I need my medicine now not next week. Now I must borrow the money.

Notified them a week ago and was told everything was to be taken care of and that when I wanted the service again just let them know.