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TruGreen Customer Care Service

TruGreen Ltd. Partnership

860 Ridge Lake Boulevard
United States - 38120

Customer Support Phone Numbers

+1 919 460 1562 0 0
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TruGreen Complaints & Reviews

TruGreen - Washington, Redmond / Lawn care service

qi shen on 2016-04-19
I called TruGreen on May 28, 2015 and subscribed one-year service. I also paid one-year expense in advance during the call. On the call, I emphasized that I only want to try the service for one year as this is the first time that I used the service. Customer service officer is so eager to...

TruGreen - Florida, Orlando / Killed my sod after each spray

Mayetjd on 2016-04-08
My lawn was newly installed in June before I availed of trugreen for a year of service, paid in advance. After each spray I would call them a few days later as brown/dead spots are appearing each time they spray. There are a lot of weeds that seems to be healthier than my sod. Finally, they...

TruGreen / Lawn Care

Rebeca Seville on 2016-03-21
It has been a nightmare dealing with all levels of TruGreen Personnel. I signed up for lawn service with them. Month after month I called to let them know no changes were happening with my lawn. At first they asked me to wait a few months for me to see the results. After 4-5 months, I...

TruGreen / Door to Door Sales

Kevin999 on 2016-03-08
I live in a deed restricted community where door to door sales is not permitted by law. When they came to my door and I told them by brother in law was in the business and I was not interested. He would not take no for an answer. When I told him please do not make me become an ass hole and...

TruGreen / Lawn Service August, 2015

Denny Crow on 2015-09-09
I signed up for a year of service from Trugreen Chemlawn in Las Vegas, NV. They promised me I would have a lush green lawn. A year later I still had brown grass and bare spots in my lawn. I even put down new sod in one area. Then my contract expired and they showed up one day and sprayed...

TruGreen / Service

Lisa Rosa on 2015-05-28
They killed my grass with one application (see pictures). On Monday, I had lush, green grass. On Tuesday Trugreen treated my lawn and by Wednesday morning this is what I'm left with. I called customer no service three times and they were supposed to send out the service manager; he...

TruGreen - Alberta, Edmonton / not following agreement, show up without calling first, and charge us for the work they didn't do.

onn lai on 2014-11-19
They said that they applied the final treatment for our lawn without calling us, and my wife said she didn't saw them coming on that day. when I went out to check if they did any work, I didn't see anything being done on our lawn. now they threathen us to pay or elsethey will sent the amount due to collection.

TruGreen / charging for a service I didnt get

Karl Wopat on 2014-08-05
When I first started using there service the tech would come to the door and let me know he was there I on occasions would see him in the back yard doing his work and always knew he had been there . Recently Service has gone down hill the finale was the day I was looking out the window...

TruGreen / Waste of monday

NKing1 on 2014-07-03
Scott (employee # 4942) came to my door wanting to sell me a TruGreen contract Aug 2013, said as a corner lot in a golf course community, he wanted my business. I paid for a whole year in advance. In addition to lawn care and reseeding, he threw in a year's worth of 'Tree & Shrub...

TruGreen - Texas, North Richland Hills / Killed my lawn

TIM NRH on 2014-05-01
Trugreen that serviced my property in North Richland Hills let my lawn die, and did not stand behind their guarantee. I tried to get them to react to the dying lawn several times throughout this past 12 months. Each time given the excuse that I needed to wait till the following quarter of...

TruGreen / Bad communication and service

Aftab Punjwani on 2014-04-23
I live in Southlake Texas. Truegreen company has a horrible field service. I paid for the whole year upfront and specifically told them twice to contact me. They never did and I am even sure if they came in or not. Then I called the main number and express my concerns. They sent another...

TruGreen / ripoff

peter btaltz on 2014-03-17
As a former employee of this company I can tell you they do anything they can to rip you off. We was told to use less weed control than what the label says to use knowing it will not work. We ran out of weed control and our production manager told us to spray just water.They pressure...

TruGreen - Massachusetts, Leicester / Unauthorized charges

Arsen on 2014-03-08
We paid for the services of the company Tru Green Lawn for the whole year. Recently we received the bill from them, where they stated that we needed to pay more for their services. We started to call them, and finally they agreed and checked that we paid the whole sum. After that we...

TruGreen - Delaware, Newport / never sign a contract with Trugreen company

Jean Ling on 2013-07-16
They have a very bad lawn service. They will change their service schedule anytime without any notice. Before their service I don't have any chance talk to their specialist, even I called them several times and tried to meet them before their lawn service. It is so difficult to...

TruGreen / No response to being overcharged

Barbeq4 on 2013-05-09
I noticed I was overcharged by Trugreen for the previous year while reviewing my credit card charges for filing taxes. I noticed two large amounts, for the same amount on two successive days. I also noticed from my tax file records, I had paid another large amount apparently by check for...

TruGreen / Fraudulently charging for services not provided

Sofia_S on 2013-04-23
We signed up the contract with the company for the front yard only. On the back yard we have fruit trees and bushes and we do not want any chemicals around them. It turned out, they measured the whole lot, including backyard. Now, backyard is fenced and locked, and they never enter it, but...

TruGreen - Georgia, Suwanee / worse company

rickyh on 2013-02-26
Had service by the same branch for my old address Duluth ga 30097 for almost 10 years. But after I moved in Suwanee, the price change a lot, first year so high so I had to go to "scotts service". Last year is super good prices, so I came back. But this year is a joke. I called about Month...

TruGreen - Pennsylvania / Cancel Service and Billed

justrippedoff on 2012-11-09
We used TruGreen lawn service and cancelled by telephone due to total dissatisfaction and the outrageous application price (even though we thought we would give them a try). During the initial call to cancel our service, we were offered a 10 discount to continue service. At that time, it...

TruGreen / Misinformation & unfair refund policy

Begonet on 2012-09-25
On 7/12/12 I requested a refund for the unused portion of my prepaid lawn care and tree & shrub care that was made to several credit cards with Trugreen (7980 Kentucky Dr. Florence KY 41042-2915). I told the agent I would prefer a check rather then a credit card reimbursement as one of the...

TruGreen - New York, Niskayuna / Lying about service

unhappy in Niskayuna on 2012-08-16
I have used them for the past few years and my lawn has a lot of weeds. I see them come up and put their yellow signs up, but the following week I still have weeds. I call them and I am told they will send someone out to look at it. When you call them back nobody knows who came out. They...

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