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Travelgenio Complaints 1305

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11:38 am EDT
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Travelgenio no refund waiting for year and a half

The problem is my flight was cancelled and they are not returning my refund they have also closed of the my trips to my email. No one should ever allow this to happen we are totally ignored. They keep you on hold online and they never answer the phone

I booked in Feb for flights 14/03.2021 on [protected]

then we got a message flights have been cancelled

Am not able to check on my trips as that has been closed down its not working it looks like there is no one there and what a waste of time booking with these agents which I never will again

Desired outcome: Refund

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Vijac
Singapore, SG
May 08, 2022 10:25 pm EDT
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I booked a return flight from Singapore to London through TravelGenio on Turkish Airlines in Jan 2020. My flight was cancelled due to Covid. The Turkish Airlines agreed to extend my validity for 3 years but later cancelled and refunded my ticket to TravelGenio without informing me. I only discovered this last week and I contacted TravelGenio about my refund. No reply from them, their links don't work and their automated phone service puts you on hold for 15 mins and then cuts the line off. Everything about Travelgenio now looks fraudulent. Are they still operating? How do I get my refund? My booking ref is [protected].

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Vijayan Nambiar
US
May 10, 2022 11:46 pm EDT
Replying to comment of Vijac

I managed to finally get through to TravelGenio by choosing the booking line instead of the non responsive Refund line. I spoke to a Spanish lady named Gaviela, who has zero training in customer service. She kept speaking while I was speaking so I couldn't hear what she said. She was cold and unfriendly. She suddenly told me that I will get my refund in 16 days. I asked her why they didn't refund 1.5 years ago and she kept repeating `there is no date here so I cannot comment'. No apology or acknowledgement of the delay. I asked for a confirmation email and she rudely replied they dont do such things. I asked what if I don't receive any email or refund. She got even more angry, and kept repeating, I will get my reply in 16 days and I wasn't listening her. She sounded like a robot, and I am very concerned that this is just a delay tactic not to refund my money. There is no written record of her reply so how do I know if they will refund and my credit card number has also been changed. How do I inform Travelgenio when no one answers or replies to emails?

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4:03 pm EDT
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Travelgenio Reimbursed tickets of a cancelled flight

Travelgenio.com are thieves. I just lost $379 for refund tickets which the airline cancelled the flights.

They are thieves. Do not buy any tickets in Travelgenio.com.

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11:12 am EDT
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Travelgenio Refund amount

I registered a flight ticket from travel genie and then I called the booking.

When refunding, the Site shows that only pay 50 euros for each person as a fee and refunds the rest of the expenses. However, when I checked the refund amount, almost $2,000 was paid as a fee. Even if eight people pay 50 euros as a fee, it is 400 euros, which is incomprehensible.

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Update by Grace Cho
May 02, 2022 5:15 pm EDT

I already send an email to customer.service@travelgenio.com 3weeks ago. but I didn't receive anything. I just received an email reply automatically. also, I tried to contact your company using call, but I couldn't contact travelgenio. my booking ID is [protected]. Is there any solution other than the one I tried? I am writing my booking number, so please connect the special agent mentioned above to my email.

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2:36 pm EDT
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Travelgenio refund of my ticket since feb 2020

i would like to get a refund. i booked a flight on Feb. 2020 then the pandemic hit. the airline cancelled the ticket and travelgenio was supposed to issue a full refund. am still to receive the refund. every time i call the contact number no one answers and the system hangs up all the time. i just want my refund, its been 2 years now how much longer am i supposed to wait?

Desired outcome: get all my money back

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5:14 am EDT
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Travelgenio last day I'm booking my flight tickets but still I'm not getting my ticket copy and ticket invoice

email ; [protected]@gmail.com

booking reference : [protected]

name of booking : PERIYASAMY VELLAISAMY

Desired outcome: I need the ticket copy urgent

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4:55 am EDT
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Travelgenio Invoice for booking

Good morning

A few days ago I booked some tickets for our employees to fly to Oslo Gardermoen. The miestake I’ve done is, that in those bookings I wrote e-mail adresses od those particular employees, therefore I didn’t receive invoices for those bookings. Perhaps they did, but because of not expecting tchem they probably throw those invoices out as a spam.

It’s the huge inconvenience for us, because we need those invoices.

There for I kindly ask you for sending those invoices again on MY email adress wich is: michal. [protected]@zalaris.com

Here are the booking numbers:

[protected]

[protected]

[protected]

[protected]

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7:43 am EDT
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Travelgenio I didnt receive my e-ticket and travelgenio cancel the flight automatically to claim money

Dear

kindly note that since 14 april I booked a ticket true travelginio dated 2nd MAY Doha-jordan-jordan-beirut booking ID: [protected] after many complain I received a mail from travelginio informing if I wish to change the date I have to pay extra 100 euro or they can process refund I didnt ask for refund kindly send for me the ticket dated 2nd may 2022 to my mail asap

mail: [protected]@hotmail.com

Desired outcome: i want the electronic ticket urgently!

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Update by fadi1984
Apr 25, 2022 6:53 am EDT

Dear kindly reply i need the ticket every 4 days i receive reply my instruction to have mt electronic ticket since i request to change the date travelginio have to anwear in the same time not waiting 11 days to answear even support team answear to me and it was very clear what i ask i ask onlt my ticket which i booked but they are asking me to have instruction since i request to change the date i dont want any change or refund kindly send me the electronik ticket only no need to change or refund i have to submit to the company for clearance otherwise i will raise this isse as legal claim against tvelginio to the World Aviation Authority this is the baddest experiance i hand in over my life

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the Ren
Roma, IT
May 03, 2022 1:31 pm EDT
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the ticket related to the reservation code [protected] of 2 May 2022 never arrived.

You are of a blatant inefficiency

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6:54 pm EDT

Travelgenio Flight cancelled

We were wanting to travel and our flight was cancelled, I booked on 23 /2 /21

we have been waiting for a refund I have contacted email Travelgenio many times and checked my trips information now that is not access able any more. We have been very unfairly treated. This is Travelgenio is a Spanish Company

Desired outcome: Please refund

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3:30 am EDT
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Travelgenio baggage

hello sir/madam

i have [Ticket #4881528] ROVOYT/aw

i just received an email advising i can not take my baggage with me despite i have paid for baggage when i made the reservation

my travel is about 30 hrs away, and i have no time to make changes. please make sure i have 1 baggage included in my ticket as per i booked and requested

awaiting for your urgent reply please

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4:06 pm EDT
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Travelgenio Plane tickets

I am disputing the charges made by Travlegenio for a plane ticket I purchased back on 2 February of this year. A friend and I are traveling to Turkey, and we bought the tickets simultaneously, online through what we thought was Kayak. Unbeknownst to us, we were directed to Travlegenio.

The original dates were 5 June – 17 June, flying British Airways via London to Istanbul. The initial confirmation email they sent me had the wrong dates listed. Rather than 5 June - 17 June, they had us flying out on 6 April and 6 May, returning on 17 June. I emailed them, inquiring about the dates, and got no response. Later, they sent another confirmation with the correct dates. A week later, we decided to change the dates from 5 June - 17 June to 1 June - 18 June. This was done through email, half of which were bounced back to me. Finally, we got word that we could change the dates at an extra cost of $95. I paid the money via my bank card and was told that I'd immediately receive a confirmation email. That confirmation email never arrived.

At that point, both my friend and I were troubled by the inaccuracies in dates, the lack of communication, and the fact that they took the $95 but failed to send confirmation of the changes the $95 was supposed to cover, so we decided to cancel. I called their number in Spain (this phone call cost me $93) and was put on hold for over 30 minutes. We informed the woman that we paid an extra $120 to be able to cancel. She confirmed this was true but told us that we had to do so through a third party. She emailed both of us the contact information. When we tried to apply for a refund through the third-party website, we were informed that we'd only be getting $1100 of the $1417.59 back, and to receive the refund, we'd have to give them our social security numbers. We found this odd since they already had all pertinent information, i.e., confirmation numbers, flight numbers, email addresses, billing information, etc. There was no reason for them to ask for our social security numbers, so we decided that rather than going through Travelgenio's third party to cancel the tickets and get refunds, we'd instead call our credit card companies, which led me to you. On multiple occasions, we tried to resolve this directly through Travlegenio, but often, our emails bounced back as undeliverable. Travelgenio has terrible reviews, hundreds of them all saying the same thing; they're inaccurate with dates, times, flight information, etc., they’re impossible to contact, and promise refunds but rarely, if ever, follow through.

Last month, after speaking with one of your representatives, I was told that the matter was resolved and I would be getting the refund.

I specifically told your representative that I needed to purchase another ticket and that before doing so, I wanted to be sure the dispute was resolved. He assured me that it was, so I bought another ticket directly through British Airways. Now we're back at square one, and I have to fight for a refund from Travelgenio.

The only satisfactory outcome is that you refund me $1417.59 for the plane ticket I will not be using.

I've attached a few links to websites that rate online travel agencies. You'll note that Travelgenio has consistently terrible customer service reviews, not unlike my own. I’ve also attached a screenshot of the email they sent me reflecting the incorrect dates.

Thank you,

Erika Wright

https://www.trustpilot.com/review/www.travelgenio.com

https://www.sitejabber.com/reviews/travelgenio.com#:~:text=Travelgenio%20has%20a%20consumer%20rating%20of%201.06%20stars,116th%20among%20Travel%20Search%20Engine%20sites.%20Service%2092

https://www.bbb.org/us/ny/new-york/profile/online-travel-agency/travelgenio-0121-87141079/customer-reviews

Desired outcome: I would like a refund for the plane ticket I won't be using.

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2:39 pm EDT
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Travelgenio Booking reference [protected] & [protected]

I am unable to open the electronic ticket when I hit the "Open Electronic Ticket" tab. There is no bar code or passenger information, just the flights listed when I click onto that page. Please call me at [protected] or email me at [protected]@claireburke.com to explain how I obtain the electronic ticket. PS...there is nothing in my spam/junk folder.

Also, if I wanted to upgrade the segment from Addis Ababa to Delhi to business class, can I do that and how much would it be? Just a question at this point.

Thanks, Richard Neill

Desired outcome: Obtain 2 electronic tickets.

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7:42 am EDT
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Travelgenio The ticket cancelled automatically

I booked a ticket from doha to jordan to beirut true travelgino once the page load to payment the date of departure change automaticly to 2nd of may instead of 1st of may after that I send mail if I can change the date but no answear they cancel the ticket automaticly as well I tried several time to contact support tean and call number but usefull

Kindly I need top urgent support

Desired outcome: plz confirm my ticket and send the e ticket number my contact number 0097450906726my contact mail [protected]@hotmail.com

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Update by fadi1984
Apr 25, 2022 6:56 am EDT

@travelgenio not few hours say few days and still waiting to resolve it !

Update by fadi1984
Apr 24, 2022 3:26 am EDT

Reminder nb 4!

Update by fadi1984
Apr 23, 2022 3:41 am EDT

since 10 days i booked the ticket untill now i didnt receice the electronic ticket i have to wait 10 days to reply my complain and even once i receive travelginio mail i reply since 26 hours until now no reply kindly send the ticket which i already paied this is the last time i booked true travelginio im holding i cant do anything send the ticket this is the bad experiance i had in all my life i travelled more than 70 times only once i booked true your website i have such a unresposible experiance you are requested to send me the ticket within next 24 hours to avoide any legal claim '

Update by fadi1984
Apr 22, 2022 8:21 pm EDT

still I'm waiting my ticket u take money where is my ticket

Update by fadi1984
Apr 22, 2022 5:54 am EDT

kindly send me the ticket top urgent

Update by fadi1984
Apr 21, 2022 7:53 am EDT

what this bad experiance until now not resolved and nobody contact me kindly answear i have to know why open such a website and no team to handle

Update by fadi1984
Apr 21, 2022 1:26 am EDT

Please help me to solve this issue as soon as possible before my flight.

Thankyou

Update by fadi1984
Apr 21, 2022 1:22 am EDT

please i need answer urgent or refund please i need to go vacation by 1 or 2 may , take action please ! :(

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3:58 am EDT
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Travelgenio Additional charges made during booking

My name is Mr Naranasamy Samyval from Singapore. I'm writing this email with an amazed thought on how your subsidiary company Travel2Be handles customers. I have been an online traveller for many years but this is the 1st time I have experienced an overpayment and lack of response from a customer service department. I definitely need answers from your customer service as I would need to make a decision to either cancel and move forward with my travel plans. I simply cannot wait for an answer after making an exorbitant payment by your subsidiary company. I also read numerous reviews on bad refunds and relationships with Travel2Be. Please look into this matter as I'm urging the company for an answer as i worry about overpayment for my next booking as the date draws nearer.. Thank you for your kind attention and appreciate your favourable reply soonest. Warmest regards.

Mr Naranasamy

+65 [protected]

Desired outcome: Refund my money

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1:23 am EDT
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Travelgenio Travelgenio phone is not connected. I booked the wrong flight.

I booked the wrong flight.

I had insurance for modifications and refunds at the time of the reservation

Travelgenio does not offer any means of refunding

The phone is not connected, and mail and messages are not being answered.

I cannot recommend Travelgenio if this problem is not solved.

My flight is just around the corner.

Travelgenio is not contacted when there is no time.

Please contact me.

I booked a return flight from Seoul to Singapore

Reservation numbers are W7U9Q6 and LDR4YK.

Desired outcome: refund

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6:58 am EDT

Travelgenio Cancelled my booking and did not even email me.

I hadn't received my ticket yet so I logged in and saw my ticket was cancelled. Now I have to re book my flight but they have tied up $5000 on my credit card.

Desired outcome: Re book my flight

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1:49 am EDT
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Travelgenio Flight tickets not received.

Hi,

I have book two tickets yesterday (17th APR)from Delhi to Milan, Italy.

My flight is tomorrow with Etihad Airways. (19th APR 21:05)

The payments has been deducted from my account.

Can you please send my PNR and flight confirmation number today.

Booking ID: [protected]

Please help me to solve this issue as soon as possible before my flight.

Thankyou

Praveen Yadav

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6:16 am EDT
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Travelgenio Flight ticket

Booking ID is [protected]

Cancellation request CA-131787

Im Mohammed mudaseer uddin, I booked my flight from Dubai to Hyderabad round trip. I booked this for the date of 27-apr-2022 and return on 04- may-2022

After booking I can see that there is no proper customer support no assistance not even any sort of support. After I saw reviews it was totally horrible that this site is scam and dont refund people money. I contacted to Emirates and they said that there is no booking in my name on 27. Again I contacted bank, bank said that the amount is on hold from travelgenio. So basically without booking tickets they confirmed me Emirates flight. As soon as I got to know this is scam I cancelled my flight within 12 hrs.

I requested travelgenio to refund my amount as there is no booking in my name anywhere. More than 48hrs completed I didt received my amount. If you are running a travel agency you need to have proper customer support as people have a lot of changes regarding luggage, cancellations etc.

Really very horrible experience in my life I dont even know whether they refund me or not but till I dont get my refund I will escalate this issue on various platforms. For every 24 hrs I will post my review till I get my money back.

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Update by Mohammed mudaseer uddin
Apr 19, 2022 5:50 am EDT

Im Mohammed mudaseer Uddin booked my round trip ticket from travelgenio and due to some reasons i cancelled my flight within 12 hrs as per the policy.

Booking ID is [protected]

Cancellation request CA-131787

They said me to wait till 72 hrs to get refund , when i see in there website it's showing as refunded but still i didt got any sort of refund and when i called to bank they said that no refund from TRAVELGENIO is initiated.

When i complaint in complaintsboard, they are showing as my case is resolved. How can they tell my case is resolved. Please sir take my case seriously as many people are getting huge loss by travelgenio. And travelgenio is not even replying to my emails. Please tell them to confirm me with some confirmation that they have refunded my amount. Any transaction id or any req so that i can ask bank.

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Travelgenio Email address bookin wrong

Hello, hope you're doing well!

I booked a round trip ticket today on Kayak.com and Travelgenio from Dubai, UAE (14 May 2022) to Beirut, Lebanon and back to Dubai, UAE (17 May 2022).

I tried to connect with both Kayak and Travelgenio, ad tried also to call them, but there was no answer.

If you may please assist me with this matter

The booking reference number is : [protected]

Unfortunately I linked the wrong email which is : [protected]@pulse-me.com

whereas it should be either : samer. [protected]@pulse-me.com or samer. [protected]@gmail.com

I need your assistance in this matter, if you can help me fix the email so I can receive the itinerary on my right email.

Thank you.

Samer Bachour

+971 [protected]

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Travelgenio Booking confirmation

I have not received my booking confirmation email after booking & payment. Flight 16 April from OR Tambo Johannesburg to Plettenberg Bay

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8:48 pm EDT
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Travelgenio my flight cancelled by airline ,booking ref [protected]

my flight was cancelled by the airline and without asking me they have started the refund process, they would have contacted me and asked me for alternative options and alternative flight,i would have paid extra money if they make changes but without asking me how can they give a refund, and refund will take 15days to reach account, and I have to travel on 25th at any cost, I don't have enough money to travel now and I can't book a flight until I get my refund back, this is completely unfair and completely ripping off customer, I want to sue this company and I want to lodge a complaint, and I will go legally if they do not sort out my travel, because of them I will be completely in loss, who is going to pay for my loss, and the very sad thing is they didn't even contact me .if they can't run a business they must be closed, how can they trouble customers like this, totally unfair, please contact me on [protected], thank you

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fadi1984
doha, QA
Apr 21, 2022 8:05 am EDT
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they did the same with me and not replying my mails

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About Travelgenio

Screenshot Travelgenio
Travelgenio is a leading online travel agency that offers a wide range of travel services to customers worldwide. With its user-friendly website and easy-to-use booking system, Travelgenio has become a popular choice for travelers looking for affordable flights, hotels, car rentals, and vacation packages.

One of the key features of Travelgenio is its extensive network of airlines and travel partners. The company works with over 500 airlines and more than 300,000 hotels worldwide, giving customers access to a vast selection of travel options. This means that travelers can find the best deals on flights and hotels, and can easily compare prices and options to find the perfect travel itinerary.

Another advantage of using Travelgenio is its commitment to customer service. The company has a team of experienced travel professionals who are available 24/7 to assist customers with any questions or concerns they may have. Whether it's help with booking a flight or hotel, or assistance with changing a reservation, Travelgenio's customer service team is always ready to help.

In addition to its extensive travel services, Travelgenio also offers a range of tools and resources to help travelers plan their trips. The company's website features a variety of travel guides and destination information, as well as a blog with travel tips and advice. Customers can also sign up for Travelgenio's newsletter to receive exclusive travel deals and promotions.

Overall, Travelgenio is a reliable and trustworthy online travel agency that offers a wide range of travel services to customers worldwide. With its extensive network of airlines and travel partners, commitment to customer service, and helpful resources, Travelgenio is a great choice for anyone looking to book a trip.

Overview of Travelgenio complaint handling

Travelgenio reviews first appeared on Complaints Board on Jul 28, 2015. The latest review Reimbursement was posted on Jan 7, 2024. The latest complaint Check the reservation was resolved on Dec 07, 2022. Travelgenio has an average consumer rating of 4 stars from 1315 reviews. Travelgenio has resolved 967 complaints.
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  1. Travelgenio Contacts

  2. Travelgenio phone numbers
    +34 911 160 765
    +34 911 160 765
    Click up if you have successfully reached Travelgenio by calling +34 911 160 765 phone number 168 168 users reported that they have successfully reached Travelgenio by calling +34 911 160 765 phone number Click down if you have unsuccessfully reached Travelgenio by calling +34 911 160 765 phone number 225 225 users reported that they have UNsuccessfully reached Travelgenio by calling +34 911 160 765 phone number
    Spain & International
    +1 (646) 568-7507
    +1 (646) 568-7507
    Click up if you have successfully reached Travelgenio by calling +1 (646) 568-7507 phone number 0 0 users reported that they have successfully reached Travelgenio by calling +1 (646) 568-7507 phone number Click down if you have unsuccessfully reached Travelgenio by calling +1 (646) 568-7507 phone number 0 0 users reported that they have UNsuccessfully reached Travelgenio by calling +1 (646) 568-7507 phone number
    United States
    +1 (613) 699-1162
    +1 (613) 699-1162
    Click up if you have successfully reached Travelgenio by calling +1 (613) 699-1162 phone number 0 0 users reported that they have successfully reached Travelgenio by calling +1 (613) 699-1162 phone number Click down if you have unsuccessfully reached Travelgenio by calling +1 (613) 699-1162 phone number 0 0 users reported that they have UNsuccessfully reached Travelgenio by calling +1 (613) 699-1162 phone number
    Canada
    +44 870 099 0971
    +44 870 099 0971
    Click up if you have successfully reached Travelgenio by calling +44 870 099 0971 phone number 29 29 users reported that they have successfully reached Travelgenio by calling +44 870 099 0971 phone number Click down if you have unsuccessfully reached Travelgenio by calling +44 870 099 0971 phone number 72 72 users reported that they have UNsuccessfully reached Travelgenio by calling +44 870 099 0971 phone number
    United Kingdom
    +353 818 274 072
    +353 818 274 072
    Click up if you have successfully reached Travelgenio by calling +353 818 274 072 phone number 10 10 users reported that they have successfully reached Travelgenio by calling +353 818 274 072 phone number Click down if you have unsuccessfully reached Travelgenio by calling +353 818 274 072 phone number 13 13 users reported that they have UNsuccessfully reached Travelgenio by calling +353 818 274 072 phone number
    Ireland
    +61 388 205 378
    +61 388 205 378
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    Australia
    +64 99 853 516
    +64 99 853 516
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    New Zealand
    +43 123 046 1113
    +43 123 046 1113
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    Austria
    +32 70 354 719
    +32 70 354 719
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    Belgium
    +45 78 791 031
    +45 78 791 031
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    Denmark
    +358 20 020 302
    +358 20 020 302
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    Finland
    +33 821 610 761
    +33 821 610 761
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    France
    +49 699 675 9148
    +49 699 675 9148
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    Germany
    +30 211 198 3786
    +30 211 198 3786
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    16%
    Confidence score
    Greece
    +39 282 951 839
    +39 282 951 839
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    Italy
    +31 208 082 817
    +31 208 082 817
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    Netherlands
    +47 23 960 885
    +47 23 960 885
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    Norway
    +351 707 501 997
    +351 707 501 997
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    Portugal
    +34 902 909 981
    +34 902 909 981
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    Spain
    +46 844 683 618
    +46 844 683 618
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    Sweden
    +41 315 280 581
    +41 315 280 581
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    12%
    Confidence score
    Switzerland
    +91 117 127 9057
    +91 117 127 9057
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    India
    +81 345 894 815
    +81 345 894 815
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    Japan
    +65 31 581 467
    +65 31 581 467
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    Singapore
    +54 115 984 2113
    +54 115 984 2113
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    Argentina
    +55 614 042 1065
    +55 614 042 1065
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    20%
    Confidence score
    Brazil
    +52 155 4162 2959
    +52 155 4162 2959
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    Mexico
    More phone numbers
  3. Travelgenio emails
  4. Travelgenio address
    c/Albasanz, 15, 2º Izq, Madrid, 28037, Spain
  5. Travelgenio social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

Most discussed Travelgenio complaints

incorrect price
1
(opinions to this review)

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