Travelgenio
reviews and complaints

I had a ticket with Qatar Airways trough travelgenio last year. I wanted to go to Romania with my two kids. The tickets were cancelled without any explination or refund.

If anybody can contact me at +[protected] or by email [protected]@gmail.com

I can provide the proves of tickets and reservations. it's been more than one year that I dont know how to contact travelgenio.

Respected Authority,

I’m Divya Katoch a passenger of your Airline. I was travelling on 21st Dec From Delhi to Tbilisi. But without any prior information flight from Del to Baku delayed for 12 hours . I’m outside from Delhi city . What could I do that time in midnight alone . Your airline staff denied to assist me anything in this meantime. This is completely ridiculous and non prestigious for your esteemed airlines.

As of me so many passengers got affected which is not good for fame of your airline. At this moment I’d accept apology from your side along with my ticket money refund. Because according to rules more than 6 hours late without prior information flight should return their money to passengers along with some extra fee .

I’d expect the same from you. Waiting for your answer .

Thanks .

hi i booked a changeable ticket from dublin to clarke airport with travelgenio travelling on 30th of November ..

i booked this ticket as i intended to change my return flight to a later date.

when i contacted the airline they sent a confirmation email and said a representative would contact me in a few days to process this for me..

but so far there has not been any contact from airline regarding this issue .

i have had to book a new flight at further cost.

can this be sorted .

regards

I purchased airline tickets through Travelgenio last year. The airline changed my flights to a time i can not use the tickets. I need to go through Travelgenio to cancel them. WHen i get on the web site, they claim they don't have any booking associated with my email address enough though that is how they informed me of the changes to my flights. I can not get a hold of them to fix this. I tried emailing customer service and calling on a phone that was supposed to be customer service but, i hear nothing.

Dan Watts

Dear Sir,

I need to cancel my flight... I want to cancel my flight because the Czech airline rescheduled my flight and the new schedule does not suit me. I called the Czech airline and they told me that they cannot give the refund because the payment for the tickets was made through the travel agency "Travelgenio".

I had trouble finding a contact person to call your landline numbers, they are busy and others no longer work. I just want to cancel my flight and take the full refund.

Please help,
Thanks,

Below are the flight details,
Booking ID : [protected]
Booked flights
Airline booking code: OQDXV7
Departure Arrival
Czech Airlines 11 Feb 2023 19:30 11 Feb 2023 23:20 Duration
OK 4351 Dubai Prague 06h 50m
Operated by
Smart Wings Dubai International (DXB) Ruzyne (PRG) Economy
Airline booking code: OQDXV7
Departure Arrival
Czech Airlines 14 Feb 2023 09:20 14 Feb 2023 18:30 Duration
OK 4350 Prague Dubai 06h 10m
Operated by
Smart Wings Ruzyne (PRG) Dubai International (DXB) Economy

I had a flight bought at the end of November for the date of 6th December flying from Budapest to Bucharest. Since I bought the tickets I tried to ask them for the invoice, wrote them to the customer email but nothing. I really need that invoice for my company.

E-ticket:281-[protected]

Airline booking code: NBGCIO

Travelgenio booking id: [protected]

I want to cancel my flight, but the button "cancel my flight" no respond.

I tried in my laptop, my phone, my computer I even called customer service contact number but it never answered

I struggled to find a contact email and didn't reply emails for a week.

I just want to cancel my flight!

booking ID [protected]

First flight:

Airline booking code: 3VTFMP, 28/01/2023

Second flight:

Airline booking code: 3VTFMP, 28/01/2023

email address [protected]@gmail.com

contact me please.

I’ve made a purchase with travelgenio on the 11/25/22 reservation number : [protected] for a flight on spirit code: TETTJS.

The reservation was canceled and I couldn’t contact travelgenio since the phone number oí dial asks for the reservation code and when you put it in it says the code is invalid then hangs up, I called spirit airlines that assured me the refund was made back to travelgenio and they should refund the amount back to my card but that was over a month ago, 40 days to be more exact and nothing, I’ve emailed travelgenio about it but haven’t heard from them still, I’m waiting on a refund of $340.78 dollars.

I don’t know what else to do, is this even legal? can someone please contact me as soon as possible I really need my refund back or at least a date when I will be getting it.

In the site doesn’t allowed to see the progress of the refund.

The name on itinerary is Jacqueline cruz once again.

My email is [protected]@hotmail.com

Thanks

Jacqueline cruz

I need a refund but can't find anyone to help
Hello, because the current epidemic is suddenly serious, we consider that there is another child, so please help me cancel the ticket. My booking code is [protected], 21/01/2023 CI 771
Airline positioning number: NR6MEA 11/02/2023 CI 772
Airline locator number: NR6MEA
Kuo Shih Jung
Hsiu Chen Wang
Yi Chieh Kuo

I want to cancel my flight, but the button "cancel my flight" no respond.

I tried in my laptop, my phone, my computer, no work. I even changed three different browser, no work.

there is no UAE contact information. I struggled to find a contact email and didn't reply emails for a week.

Why so hard? just cancel a flight!

booking ID [protected]

First flight:

Airline booking code: QWFNHT, 11/01/2023, PC 741

Second flight:

Airline booking code: UPW4UV, 19/01/2023, TK 1754

email address [protected]@qq.com

contact me.

Nombres: Mibel Torres y Rubén D Jiménez

numero de Reservación: #[protected]

Interés: Cancelar los tickets y recibir mi devolución a la cual le pague un seguro en caso de querer cancelar.

Fecha vuelos: 7 de enero 2023

Necesito tener algún tipo de contacto con la compañía ya que no he podido tener ninguna otra que mediante el email y de paso el recuadro de cancelación no funciona, es como una simple imagen que dice cancelar pero no sirve, necesito una respuesta por favor.

I've booked to go on a different outbound flight but will come back on the original return ticket. I can't update booking however:

[protected]

Brussels to Jordan

Jordan to Brussels

29/12/2022-03/01/2023

I booked a ticket with Travelgenio agency as part of a visa application requirement which was rescheduled by the application centre. For about three weeks now, I have made several attempts to reschedule my flight but there was no response to emails and the phone lines were not connecting. Contact with the airline redirected me to the travel agents who were unreachable

I got issue with my booking, I did type correct name on it (passenger name is Wen tung Liao), but it shows the first transition did not get through and they create the second transition, but the name has been changed by the company to Wen Liao I have tried to contact them, and no one reply. My father is going to Australia with me 5 FEB 2023, please help me to contact with this company.

Booking reference number is [protected]

customer service ticket number 5825945

I booked the 15/12/2022 a flight with travel2be.

Number réservation : [protected]

Name : Habert Victor-gabriel

Itinary : Marseille-Bangkok

Départure : 25/12/22

Return : 8/01/23

Total amount : 1769,04 (invoice paid the 15/12/22.

The16/12/22 , as i haven’t received the confirmation, i consult my statut on mytrip.com and i saw that my flight is cancelled.

I call them to asking to confirm this cancellation and refund by email victorgabriel2203&gmail.com but no answer and i send e-mail to the customer service but no answer.

Hi there, I've made a booking ( GWSAKK )

JACQUELIN MACDONALD

20/9/1971

Female

Flights Baggage Seats

MEL-DPO 1x Random

DPO-MEL 1x Random

Flights E-ticket(s)

MEL-DPO 899-[protected]

DPO-MEL 081-6726003998REX 2L 3513

SRECKO SALOPEK

11/12/1968

Male

Flights Baggage Seats

MEL-DPO 1x Random

DPO-MEL 1x Random

Flights E-ticket(s)

MEL-DPO 899-[protected]

DPO-MEL 081-[protected]

I require an urgent name change on one of the bookings. The change I require is Andrew Macdonald 12/06/1996 and have Srecko Salopek removed. I've tried through a website and unfortunately the website takes me around in circles. I have been provided a contact number [protected] and the number is constantly engaged. I went to the airline and they have request I get in touch with the 3rd party.

I really need this changed and I hope someone can assist me.

my email address is srecko.[protected]@team.telstra.com

Dear Travelgenio team,

I had an unexpected problem at the LHR airport on 14th December 2022. I have already checked in online for the following E-tickets and present at the airport. But Swiss airline did not allow me to board or drop may baggages at the check in counter saying that I will need transit visa. Even when I checked in or by any means airline did not inform us that we need transit visa. I have a British resident permit and I am having the flights booked to final destination and transit hours are less than 4 hrs. generally in the other airports we required transit visa only we stay longer than 6 -10 hrs depending on the country. I was shocked at the airport hearing that I am not allowed to board on following flights to go home. Even when I talked to the Swiss air ticket office at the LHR airport and asked them to re-schedulled the flight ticket, they did not help with that because I have booked trough travelgenio.com.

Airline booking code: 4WLSCO

LHR-ZRH 724-[protected]

ZRH-CMB 724-[protected]

I am student and studying and UK and did not have enough money to buy a new ticket. And I was in difficult position at that time and no help is given by the Swiss airline. I even did not have a place to stay the night because I do not have enough money left with me to book very expensive hotels at the airport. I would like to request a refund for my abovementioned tickets.

Due to the stressful event happened to me at the airport I was in shock. I just recovered after 1 day.

I appreciate, if you can talk with the airline and make necessary arrangement to refund my full ticket.

your kind attention for this regard is highly appreciated.

Reference: M88OIV and JUPZYD

On March 15th 2020 I have purchased flights on Travelgenio (flying with British Airways) for £1248.08.

Soon after South Africa forbid entry for travelers arriving from the UK.

From that moment onward I have requested a refund to Travelgenio who told me a refund would not be possible as they had to follow British Airways rules and that they could only offer me a voucher.

Lacking of options, I was then coerced to accept a voucher that I could only receive if I paid an extra fee.

Therefore in November 25th 2020, I was sent a link and requested to pay an extra £53.56.

On March 1st 2022, I receive an email stating that my voucher has expired after 2 years of pandemic and travel restrictions.

What does not make sense either is that on British Airways “all flights booked using a voucher must be completed by 30 September 2023”.

May 2022

Travelgenio informed me that they had issued a voucher that I would have to use by September 2023.

December 2022 I get in touch with Travelgenio to finally use my £1301.64 voucher to book a new flight.

Travelgenio is now asking me to TO MAKE A NEW PAYMENT BY CARD for the flights (instead of using the voucher), then wait 15 weeks to EVENTUALLY (thats not guarantee) get my money back.

How much of a crook are they?

Hello

My name is HYEIN YU.

I bought a flight ticket through a travel agency(Travel2be) yesterday.

However, even after 24 hours, the e-ticket is still not coming.

I also checked the spam mail box several times, but I didn't receive a confirmation mail for the reservation.

I already made a payment, but I'd like to make sure my reservation is done well, and I'd like to ask you to send me an e-ticket as well.

I am sharing the reservation information below.

- Reservation number: [protected]

- Email address used in the booking: [protected]@naver.com

- Phone number used in the booking: [protected]

- Full names of passengers: HYEIN YU

Thank you.

I booked ticket from dubai to india and india to dubai on 11 dec 2022. My money has already been deducted from my account but I have still not received eticket. Its a scam.

kindly help me with the steps to complain against them.

I saw review and found that they have scammed 2.9M people already.

They should be be punished for their farudalent act.