Towne Properties
reviews and complaints

Town properties is Crap there like that employee that thinks they get a pay check just for showing up ! Took over 6months to get the paper work to pay condo fees on my late moms place there answer to every thing is late fees Don't buy a property managed by them !

I have lived in our condo for two years. My now fiancé and I bought it together. When we moved in everything seemed great. We had little interactions with our neighbors, The upkeep seemed to be done. Until late last year I started noticing issues. I have sent a total of 3 emails to Carlene McCullough asking her if we could get a new rug for the entry way, seeing it smells like piss. 6 months ago she said she would have someone come look at it and replace it. Nothing happened.. We then attended our meeting for the board in January. They gave us [censored]ty numbers, and when we asked her questions she had no idea and wrote them down. She has yet to get back to us. After waiting for a response about a new rug I sent another email, she said she would submit a ticket for a carpet cleaner to come in and if it is in the budget she will let me know. I responded and told her all was needed was a new rug, which can be replaced for less than $20. I even offered to contribute to it. We have had other issues arise, like our doorbell system is broken. She said someone would come look at it, still broken. No one has come out. I sent two followup emails, with no response. I have inquired about our water pressure, and so have our neighbors. and come to find out, the treadmills in the gym aren't working. We pay a [censored] ton of money a month for these things not to work. They also have talked about raising our dues. We also pay a [censored] ton for snow removal, and last year they did an awful job.

Many of us have lived in this quiet Condo community for years. Our current Towne properties manager “CK” has done a very lack job of keeping up on the “Green Spaces”!

Our natural wooded green spaces are Our ONLY Amenity! The Honeysuckle, ivy & other weeds have overgrown everything! Large tree limbs hang over 1/2 of the roof pitch. Mature beautiful trees are dying off from the honeysuckle. Dead limbs are not being taken care of. Yes an Arborist comes in to “trim”. However what the Arborists recommend NEVER gets done because “CK” tells them not to do it- do less! I’m sick of this, my neighbor s are sick of this! We shouldn’t have to take matters into our own hands to cut back trees & bushes properly

Towne properties in ***, bought the HOA from the previous scumbags to run it and they jacked up the annual fees despite there being roughly 50 new homes in the neighborhood this year compared to last and ZERO new areas to maintain or cost to them. not only should the price have dropped every year that homes were being added but the absolute worst thing they are doing is charging late fees and sending mail to the individual households for their grass not being mowed yet its nearly June already and the common areas that are to be maintained by Towne Properties haven't been taken care of. the Common Areas that they are responsible for are the two entrance ponds, the field in the middle, and the pond in the rear. after weeks of emails, phone calls and reports on their website they finally sent someone to mow and they didn't even touch the rear pond. Our desired resolution would be for the very least them to contact us back as I left a voicemail and never got a call back. I would love to see them turn over the HOA to the actual residents, as they are completely incompetent and nothing but a scam service. The community is outraged at their service provided for what we have paid for and are looking into legal means of disbanding the HOA and possibly suing for our money back. Hopefully this is a public message that can be seen by anyone thinking of looking at them for service.

Below email conversation invoice (attached) explains my claim. I called many times and was promised a reimbursement by their district manager. Mrs. M never showed me the invoice from the garbage removal company. From: *** Sent: Monday, September 13 9:16 PM To: Judy M Cc: Cindy H ; *** Subject: RE: *** Hello Mr. M, You deducted $200 from my closure amount when I sold the condo @ *** in *** for removal of a tenants furniture. You also ignore me since June. The furniture was removed by my property manager and I sent the attached invoice. He also confirmed that his staff took care of the removal in a hearing at the board of realtors of Cincinnati. Again I request the return of the $200. Sincerely, *** [protected] ___________ From: *** Sent: Sunday, August 15 9:23 PM To: Judy M Subject: Re: *** Hello Judy, Attached is the invoice from my property manager. Please refund the $200 you retrieved from me. *** _____________________ From: Judy M Sent: Friday, June 25, 8:17 PM To: *** Cc: *** Subject: Re: *** Your property manager did not take care of it. I will send it to you when I am back in the office next week. Judy M, CMCA Association Manager Towne Properties

On behalf of *** HOA, this entity is responsible for billing/collecting all fees from residents. In late March , I received a statement from Towne Properties dated March 18 that listed a Balance Forward of $0.00. On March 1, my HOA fee of $210.00 and water bill of $50.35 were assessed. On March 6, a Lien Release fee of $115.00 (dated [protected]) was assessed as well as a payment posting of $260.35. As of February 4, all delinquent fees related to my unit (***, ***, ***) were paid in full. I am not disputing the Lien Release fee as I understand why it was billed. However, I am disputing a $25.00 Late fee that was assessed on March 16. If my Balance Forward was $0.00, how and why was I billed a Late fee? Over the course of two months, I've sent emails to both Towne Properties (attn: Troy A) and copied our HOA Board President, Donald W requesting either an explanation for the Late fee or a refund (it was paid with my April payment) and to date, neither party has addressed this charge. Mr. W recently informed me on May 7 that the Lien Release form was just being submitted to the *** County Recorder's office (after their attorney returned the form to Towne Properties in February because it was not notarized) and Troy had to dig through paperwork and other correspondence to locate the same form. After being informed of their error, dysfunctional and incompetent is the most polite and professional way I can describe Towne Properties.

I'm writing on behalf of my mother, ***, regarding a billing issue for my parents' condominium at ***, ***, which is part of the Enclave community administered by Towne Properties. Towne Properties claimed that my parents had missed a payment of their HOA fees and began charging late fees. My father disputed their claim and was working with Sharon H to resolve the issue; I took over for him when he passed away in March this year. I chased down the root cause of the issue -- a missing payment from November -- and provided a canceled check image showing that the payment was issued on time and with the correct account number, and was received and deposited by Towne Properties. After ignoring my follow-up emails for several months, Ms. finally replied in August that she had found the issue (the payment had been misapplied to my parents' other property) and corrected it. Since the mistake was on the Towne Properties side, I asked that they reverse the late fees that they had assessed. *** again ignored my attempts to contact her for several months. When I finally managed to get in touch with her in December, she refused to reverse the fees, asserting that the error was not the fault of Towne Properties itself because payments are handled directly by their bank, and that there's no way to follow up with the bank because they have changed banks since then. I find this response to be unacceptable: the canceled check conclusively demonstrates that the HOA fees were paid to the correct account in a timely manner. Towne Properties should be accountable for the mistakes of the parties they contract with to help them run their business. I am also frustrated with Ms. lack of responsiveness throughout this process, which I find to be completely unprofessional. The full email history of my attempt to resolve this issue is attached.

(81 yrs old) rented an apartment at *** with *** as co-signer (lease attached). *** was the sole occupant. In July, *** and *** had a civil falling out. Due to this falling out *** moved out 7/13. Sometime between July 29 - August 8, Stacy M allowed *** to change the locks on the apartment with an outside lock/key (not utilizing onsite maintenance) and did not notify , attempt to notify , or provide her with a new key to her own apartment. 8/8 *** contacted the police to be onsite when *** came to the apartment to retrieve her belongings and move out (attached police report). 8/9 Email from *** indicated Stacy M recommended having the locks changed (attached). 8 *** asked Stacy for a copy of the lease. Stacy told her she could look it up on the internet. As a reminder, *** is 81 years old. When pressed, Stacy did provide a copy of the signed lease. Sep-Dec *** continued to pay rent, as Stacy told her it was better to let the lease play out and she would not be able to break it. *** is on a fixed income. Due to Stacy allowing the locks to be changed by someone other than Towne Property Maintenance, and not notifying *** as the primary tenant, and making it difficult for her to access her own apartment, *** has had to pay double rent for 5 months, along with moving expenses, as well as the *** and ***ill. 1/4 Stacy was asked to provide the name of her supervisor so *** could speak with her. Stacy asked why, and was told of the frustration in attempting to solve this matter. Stacy stated "I think we've been more than accommodating." Stacy would not provide the name of her supervisor, and when pressed, provided the general Towne Property phone number of . Requesting refund: Rent Sep - Dec: $3825.47 + Surcharge $7.80 + Vectren $166.04 + *** $57.72 = $4,057.03 Only contact via email: ***. Do not call. cc: ***, *** Law

My complaint dates back to our move in with Towne Properties and a lack of a resolution even when trying to talk to upper management within the past year. We were in correspondence with the regional Vice President for Towne Properties who indicated that our concerns and frustrations were inconsistent and were validated. She was supposed to follow up for a resolution and after two attempts and no response we are now reaching out to the Complaintsboard.com for a resolution. I am going to attach a chain of emails indicting the erroneous late fees due to billing statements not being received and then just accumulating late fees. We asked to meet with the board to discuss this case, we also wrote letter at our village managements request to have fees waived and each time there is a vagueness of response. Further we have learned that this is an ongoing issue within our community and people have grown extremely frustrated with the scam of their late fee and lack to hear out anyone's case. We are consistently getting billed late for fees and document due dates are inconsistent. Despite all this we are expected to turn our payments around with less than 30 days notice. The lack of management and their commitment to resolution and followup is pitiful given the amount of money paid in fees for this community. During COVID they shut down many of our amenities and didn't even offer adjustments for these, but they have no problem billing us late and charging late fees when errors are due to their billing procedures. To date, we have been billed and have paid $234.27 in late fees that we want refunded for. Documents of reasoning and correspondence with staff are attached. I have tried to resolve this and have gone back and forth with management at all levels for over two years now and I'm frustrated and tired of that lack of response and resolution. My most recent attempts to follow-up on this issue have been within the past year with no response.

I am writing this complaint in hopes of getting a fair resolution to a violation of fire codes, not to mention Commons of Crosspoint condo bylaws. I have/had a couple of issues with a neighbor, one of which was resolved. The condos we live in are designed as such that our unit is situated over everyone else's garages. I wrote several emails to Sharon H in regards to these issues with the homeowners of the *** unit. This is not a complaint against Ms.. She was very professional and fair in handling one of the issues and I appreciate her taking care of that issue. My concern still remains with the gas grill issue, more importantly, the propane tank. The homeowners of *** live in a rear 2nd floor unit and keep their gas (propane) grill stored inside their garage which is directly below our bedroom. When the homeowner wants to use it, he pulls it a few feet out of the garage directly beneath my bedroom window. This is not the required "10 feet from combustible construction" per fire code. In point, on Nov. 14th, he pulled it just to the outer edge of the garage opening and stood inside the garage to grill. He did this because it was POURING rain. Ms. responded to my concern about this storage and usage in two separate emails dating Oct. 15th (she would let homeowner know that the grill must be 10' away from a combustible construction) and Nov. 29th (she said she had talked to them regarding the gas grill; "however these are permitted and I have asked that they unhook the tank from the grill"). Once again, this is NOT a slight against Ms. this is to get some due diligence in regards to storage/usage of grills/propane tanks on the property. I contacted the Batavia, OH fire dept. and was told by the fire marshal that it was up to the HOA to enforce the storage of grills and LP-gas. *** where NOT to store propane tanks and EVERY site will say to NOT STORE TANKS/CYLINDERS INDOORS OR IN A GARAGE.

I have been living here since March. I have paid rent on time every month totaling to 8, 745.00 dollars (Eleven months at this point x rent which is 795.00 every month which includes the price of water). The issue to which I am contacting you in regards to is as followed: 1. I have several maintenance issues that have been addressed several times to the staff and to the higher officials within the company through out the time that Towne Properties has been here (May), and now it is to the point where not only myself but several other tenants are having the same issue of knowing that we/ I am paying my rent and bills each month owed to Towne Properties and in turn contractually they are to provide the maintenance. 2. Towne Properties states on the website that the apartments we live in are considered luxury apartments, and show pictures of apartments on their website that I assure you are not what you will be moving into. Towne has been diligently trying to get renovations on empty units done, and have neglected their responsibilities to the tenants here already. They have been taking advantage of us paying rent each month by simply taking our money and not providing the services that they state will be provided in the lease. 3. The building itself is in very poor condition and is need of serious updating and remodeling, and we are being told by Towne each month to be patient for the process to happen. Like I said before, luxury is defined as the state of great comfort and extravagant living, which I assure you is NOT the case here, and this I know is an unethical business move on their part. I am contacting the Complaintsboard.com because I have worked very hard in the the customer service industry for almost two decades now, and I know that the way business is being done by Towne Properties is not legit, and I have done everything I know how trying to find a solution that works for both parties, and have little to no avail.

I've lived in my condo since January . Towne Properties HOA changed their mailing address for payments in 2020 and I wasn't aware. I pay all my bills electronically through *** bank and I didn't know there was an issues. In June , I received a notice from Towne Properties HOA stating that I was past due and late fees was charged to my account. I immediately called and I advised that I'm never past due, as I always pay my bills. The woman I spoke with advised that this had happened to many accounts because the address had changed. She said that my payments were being sent to the old address and they were being forwarded to the new address. She explained to me she will remove all late fees. I thanked her, corrected the address in *** Banks bill pay system and continued making my payments. However, on Sept 15th, I received a Pre-lien notice saying that I was past due again. After reviewing the payment report from *** Bank, it was taking Towne Properties 3 to 6 weeks to process my payments after the date I send my payments, so they were charging me late fees for their delay in processing. In June, the HOA, processed two months of payments on the same day! They were also delaying processing the payments since June (since I processed the address change). I sent September's payment on August 31 and as of September 15, it still hasn't been processed. I emailed Karen *** & Sharon *** at Towne Properties a total of four times between 9/15 through 9/16, while providing them proof of payment by *** Bank report on bank letterhead, showing the date payment was sent and confirming the date the payment was cashed. I also sent them a copy of each cashed check for the entire year of 2020. I did NOT receive a response from Karen or Sharon. I did find one payment didn't post at all, so I resent it today, along with a late fee charge of $25. I'm giving them a benefit of the doubt for that one, even though I'm sure that was their mistake as well. But, I can't prove that one. However, I was able to prove all others. I requested for them to process payments timely, remove all late fees, send a statement confirming updated balance as zero and remove the Pre-lien notice. Thank you for your help.

My wife and I moved into a property that is managed by Towne Properties back in February this year (2020.) In the months leading up to the purchase of our home, we sent between 3-6 emails to the Home Owners *** board, asking general prospective buyer questions. We received zero replies. We bought the house anyway. Upon moving in, we sent 2-3 addition emails to the board, asking general new resident questions. We received zero replies. Once things started to shut down due to Covid, we sent a few more emails asking about the plans for our gym and pool. We sent these emails to the board as well as the property managers. We received zero replies. Finally, I discovered a website that had a Covid update. This update was dated May , and said the gym and pool would be closed until July, 1st. July 1st came and went, and the website was not updated. It still says the pool will be closed until July 1st, and it is now September. The website also had a link to the last community newsletter. It was dated December . While waiting for the pool update, we submitted a request for permission to build a deck. This was sent in mid June. We provided the plans to the board via email, as the directions in our HOA agreement instructed. We have still not heard anything from them. I was able to reach another associate within the property management office. I asked her several questions about the inability to communicate, and status of our deck request. She did not answer any of my questions about communication, but gave me the email address for another individual there, and said that she would forward our deck request to the right people. I emailed this new individual, and received no response. I called her and left a message a few days later. I did not get a return call, but instead, I finally got a response to my email. She stated that she had not received our deck request, but that she would forward it on. She did not answer any of my other questions. I responded to that email reiterating that I still have questions, and wondering how long it should take to hear something about the deck. That was about a week ago, and I have heard nothing. I used the contact us form on the Town Properties website to report this frustration, and I have not heard from them either. We are at the mercy of our HOA agreement, and we feel completely shut out. What can we do?

For the last 16 years whenever I have rented, I have specifically looked for Towne owned properties, knowing I would always receive the best treatment. I currently live at *** and enjoy the staff and amenities. Enough so that I have moved to a few different apartments and have finally found the perfect one for me and my daughter to call home. She is developmentally delayed and moving to a one level apartment was a MUST in order to protect her from injury during a seizure. I will admit that when I moved from my apartment at *** I was rushed, I did not get my keys until about the same time the leasing office closed. I asked about paying for additional days to help with the rushed feeling but since that was not a possibility I ended up leaving the apartment in a fashion that was truly not my intentions. The manager called me into the office after I moved out of *** and into my now apartment to discuss with me the charges etc so that I did not feel blindsided. At the time I was upset and felt like they were almost shaming me for what I had done. I asked myself several times, I wonder how many people they actually call into the office and do this with. I was embarrassed for a little bit but did not argue these charges with the staff. Since moving into my new apartment I have been hit not only with a financial change because I am now divorced and living as a single adult. I also have been hit by COVID financially, I was not given the opportunity to work from home and accumulated significant charges finding childcare while everything was closed. Now I am looking at being either laid off or cut more hours. The last thing on my mind is and was paying any past due bill. I have to stay focused and keep the roof I have over my head. The office staff understood and when my account went into "Collections" THATS when I had a problem with how things were being handled to try and get my attention to pay this bill. The collection department on several occasions, Emailed my personal manager in what felt like an attempt to humiliate me into paying my bill. My manager has nothing to do with my apartment whatsoever so I even feel like this made me look bad to my manager! I was written up shortly after they brought my manager into my personal life/housing/money problems etc. It was embarrassing and I'm sure a factor in why I am not looked at with the same respect in my work life. This has been an embarrassing mess and at this *** I just want TOWNE/Collections dept. to remove my past due balances and stop contacting myself or manager in regards to these accounts.

My wife and I rented a unit from *** apartments in ***, OH. We were moving all the way from *** as we both lost our jobs due to covid-19 and had to move in a short amount of time because we thought my wife got lucky and had accepted a job offer in her degree field and we both felt it was the best choice to make at the time. We searched apartments and *** was always in the top 10 because they have good reviews, and the pictures looked nice showing a dishwasher, microwave, a window a/c unit in the living room and had a unit available for $730 a month with water included in the rent. We filled out an application and got a call back from the property manager who told us since we were so far away we could sign the lease online and we did, but noticed that water was $40 a month on top of the rent even though it claims water included. But we were so busy with packing and getting things ready we were just happy to find a place that we could start over. After we sign the lease I get another call and I mention the water and i'm told "Oh, well we do pay it ourselves but we just add it into your rent" (that's not how it was advertised) then she says "And for two people in a unit it's not $40 a month it's actually $65 a month, so I'm going to need you guys to sign a new lease once you get here" ( that brings the rent $730 + water $65 + renters insurance $10 to 805 a month even though we were charged 810 for some reason). That's when I started having red flags but felt I couldn't do anything because we signed the lease already. We arrived at the apartment, get the keys and step into the unit. Dead roaches were on the floor, we had dusty and sticky cabinets in the kitchen with a dead spider in one, and saw three roaches that night so I had to buy home defense spray to use every night we were there. The shower head was broken so we had to buy a new one. We didn't have a dishwasher, microwave, or a garbage disposal like what was shown in the pictures and under there "amenities" page. There was no a/c unit in the living room, when we sat in the living room we were both sweating so much we decided the only room to stay in all the time was the bedroom. We tried to find the cable for the internet modem since the apartment said it was internet ready, I called to ask where it was and was told it was the cable coming out of the living room closet from the ceiling, so I found it and the end of the cable was broken. The internet technician had to come and fix it, he told me they were out there at *** all the time due to the apartments having terrible wiring, he even said " I hate working in these apartments". I spoke with a few other tenants that told me the middle building had caught on fire twice in four months, one guy just moved in as well and his first question to me was asking if I also had roaches then asked why did we choose this apartment but we were in the same situation of being it was the only place we could find quickly. Another tenant told me that if your late paying rent they will waive the late fee if you leave them a good review on google or apartments.com so I thought that explains the good reviews. I did see some bad reviews on their facebook after moving in but have since been taken down. When you walk into the hallway of your building there is this bad smell through the whole building it just smells unclean. *** says it is close to everything but it is really not, the whole area is bad around the apartment, we never felt really safe in that neighborhood. A week after we were up there my wife gets a email saying the company that offered her a job went on a hiring freeze due to covid-19, and were in the process of laying people off and no longer are hiring or screening new applicants, so everything we did was for nothing. We decided the best thing to do at that point was to move back home. We tried to sublease the unit out and we had a few people interested but once they saw a picture of the actual unit or we told them the area it was in they stopped responding. The property manager told us we could pay an early termination fee of two months rent ($1,460) and we would be required to pay rent for those two months (water included) for a total of $3,082. We lost our jobs due to the virus, we spend thousands of dollars to move up there to find work just for this good job my wife would have had to go on a hiring freeze after we get there and we're running out of savings. Then this apartment that misleads people with their advertising, is in a unsafe area, claims they pay for water but actually don't (and if it is two people charge $65 for water), has unsafe wiring in the building, a building that has caught on fire twice in four months, and has people leave good reviews of the complex to get rent late fees waived, now might cost me over $3,000 dollars that I don't have and possibly ruin our credit that we have worked hard to build. Due to the virus we both have trouble looking for a job in our field and might have to take a minimum wage job to make ends meet.

Of the drop-down list it is difficult to select just one issue because almost everything about living in this property has been terrible. I could easily select the following categories: Service issues, repair issues, customer service issues, advertising issues, and billing issues. However, I have selected contract issues as it is the final straw that has broken the camel's back, ultimately leading to this complaint. Nevertheless, this complaint will touch on ALL of the issues to underscore the reason for my (and my roommates) complete outrage. Our dissatisfaction began almost immediately after moving in (lease began 3/3) when we submitted our move-in checklist, which detailed several issues including a freezer door that did not fully open (only about 1/2 way, not even enough to get a frozen pizza into it) and missing screens from our first floor window and sliding door. Despite multiple requests for these items to be addressed, we were told that no repairs would be completed due to not being able to enter residences during covid. This rationale was not justified, especially for the screens since the repair is completed from OUTSIDE. By May, we had a slew of requests, most notably a water leak from one of the upstairs bathrooms into the dining room. This request was the first of 5 requests, none of which resolved the water leak issue. The maintenance crew did not fix the leak, but replaced the affected drywall. Because the leak was never fixed, the spot reappeared on the new drywall. The 5th request made on 7/29 and was closed out without any action because "the spot just wasn't painted over well enough" per the maintenance personnel. This was the last request submitted because it was clear that the apartment had no intention of fixing the issue, and there was never any advanced notice (not even a 10 minute warning), which was disruptive as I work from home. There is currently black mold growing in this spot that the apartment complex refused to fix after 5 written requests. In my requests both on the phone and in writing, I asked for an advanced notice, for which I was not once provided in any of the 12 requests I had submitted (in writing alone). After requesting that notice be given, the maintenance staff waited outside of my kitchen window until I was seen through the window and they then knocked on the door. The same man harassed me in the parking lot, was disrespectful in commenting on my roommate's appearance, and repeatedly called my boyfriend while he was at work only to be rude on the phone. My boyfriend, who is also on the lease, filed a complaint directly with the office, one for which he never received a response. Additionally, during the last week of August we found a mouse in the air return vent of our apartment. I called the office and spoke with Megan and she had Mark, the maintenance associate, come to set traps. He did remove the mouse but refused to set traps because he only saw one. This resulted in us finding additional mice and having to set traps at our own cost. The final nail in the coffin is the apartment's refusal to honor the end date of our lease. After multiple unsuccessful attempts to get information on what to do at the end of the lease, we found other living arrangements and provided notice that we would not be renewing if given the option. The apartment responded that even though our lease is up on 3/3, we are required to pay through 3/23 because we did not provide 60 days notice. However, we did, in fact, try to obtain instructions for how to proceed MULTIPLE times, but were told each time that it was too soon. When we brought this fact up with the apartment management they said they had no record that we had ever called, so we provided screen shots of our earliest call that we could, which was more than 60 days before the end of our lease (12/22 call vs. 3/3 lease expiration) -- unfortunately our phone's call log auto deletes after one month or we would also be able to provide logs from calls earlier than that. This was the first of many calls, one of which went like this: My roommate: "Hi, I'm calling about my lease that's expiring soon" *** Employee: "Yeah, March 3rd" My roommate: "Yeah, I'm just following up to find out what I need to do" *** Employee: "I'll find out and call you back *immediately hangs up*" My roommate never got a call back and we never got the information we were requesting. As of 1/3, our resident portal still told us that there were no renewal options for our apartment. Even after providing screenshots of our calls and our resident portal, proving that the apartment is purposefully not keeping records of our requests, we have not received a response regarding why we are required to pay an additional month despite our desperate attempts to let them know we would be moving out. In summary, this is the ABSOLUTE WORST place I have ever lived. It has black mold resulting from well documented issues that the apartment REFUSED TO FIX, rodents, disrespectful and immoral staff, and they do not honor Ohio privacy laws for renters or the lease terms.