CB Department Stores T.J. Maxx Store 81375

T.J. Maxx review: Store 81375

RunDMC96 of Ashburn, US

Oct 08, 2023 8:30 pm EDT

Verified customer

Featured review

To Whom It May Concern:

October 8, 2023

Transaction number 8233

I had an extremely unpleasant experience at the following store number: 81375

I bought a storage container and when I got home immediately noticed it was crack and brought it back for an exchange the same day.

An African American woman named according to her Bran working on 10/8/23 at 2:17 pm rudely interrupted my transaction to tell me that she couldn’t return it because I hadn’t been broken when I left. She didn’t handle my first transaction nor I had I ever seen or spoken to her before. But she proceeded to call me dishonest over something I simply hadn’t noticed. I was not asking for a refund but simply an exchange as I needed the item.

I shop here all the time and she was so rude and unprofessional that even the sales girl apologized for her behavior. But the sticking point for me was her calling me a dishonest person. Even if she said, the policy was to not accept returns it would have been handled better. I have never been treated so poorly in a store publicly. She eventually let the sales professional handle it but it was extremely unpleasant.

Desired outcome: I would like company policy discussed with the employee

T.J. Maxx - store policies 31

Resolved

T.J. Maxx - bad employer 15

Resolved

T.J. Maxx - lied about return policy 10

Resolved

T.J. Maxx - declined checks 16

T.J. Maxx - stealing 21

Resolved

T.J. Maxx - Merchandise return

T.J. Maxx - customer service

T.J. Maxx - online shopping 1

T.J. Maxx - I am complaining about clearance price item

T.J. Maxx - shady practices-poor customer service

Resolved

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T.J. Maxx Contacts

T.J. Maxx phone numbers

+1 (508) 390-1000
+1 (508) 390-1000

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+1 (800) 926-6299
+1 (800) 926-6299

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Customer Service

+44 192 347 3561
+44 192 347 3561

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United Kingdom

+61 130 076 8913
+61 130 076 8913

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Australia

+43 19 287 669
+43 19 287 669

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Austria

+49 21 188 223 267
+49 21 188 223 267

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Germany

+353 12 476 126
+353 12 476 126

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Ireland

+31 107 114 866
+31 107 114 866

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Netherlands

+48 225 510 727
+48 225 510 727

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Poland

+1 (833) 888-0776
+1 (833) 888-0776

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T.J. Maxx emails

customerservice@tjx.com

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Confidence score: 100%

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T.J. Maxx address

770 Cochituate Road, Framingham, New York, 01701, United States

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Sep 15, 2024