Tires Plus Total Car Care
reviews and complaints

Bought four Bridgestone Turanza Quiettrack BL 80,000 mile tires. All tires showed excessive wear at less than 28,000 miles. Asked for replacement at store (#244261 in Onalaska Wisconsin) and replacement was refused. Manager offered to sell me four Firestones at dealer cost. This in no way made up for my financial loss on these tires. I refused his offer. So called 80,000 mile tires should last more than 28,000 miles. This sounds like the typical Tires Plus experience. Do yourself a favor and stay away from these stores. I lost over $500.00 on this bad deal and I'll never buy from them again.

Trickery, dishonesty, inconsistency, repeated price changes, double facing seem to be a new characteristic of this business.

I have been a customer of this shop for years, but as its changed its technique, I reduced my business dealings. Last year, the alignment check service was free, now that I called (Yesterday- 5 minutes before I drove my vehicle there), I was told by its manager that it is $22.00. At the exit, it charged me $26.00. An alignment of $110.00 in price first changed to $275.00 then $998.00 all in 5 minutes time frame. When I told the black guy why from $22.00 to $26.00 he had no answer…

I did alignment 6 month ago , yesterday a screw came off from the control arm and second one is loose , when I went to tire plus the refuse to check my car they said they didn’t touch that screws . I have video them refusing to fix my car or check it to provide diagnosis .

I have a video how to make an alignment to my car , showing they need to touch it .

Now I went to Toyota and they said I need to paid for a new piece $750 plus installation and fees . I don’t have total amount yet .

I was on highway when I feel something come wrong and stop inmidiatly to check what’s going on . And have picture from screw .

Manager refuse and technciian

After At all I have to many and words with them I was really mad may live was in ⛔️ situation they didn’t care about it

Manager from the store have a race harassment to me saying return to your country Venezuelan xxxx I have bad word but never about race

Good morning,

I am a first time guest at the Brandon location. My visit was at 3pm on 07/06/23 I had been scheduled for a set of new tires alignment and right side cv axle .Upon arrival I asked if any work could not be preformed would I be called before any work was done the response was yes.I left my car for 3hrs and was called to pick up tires were done cv axle was done but no alignment due to needing Tie Rods and right control arm .I was very upset as I was never called to ask do u still want to put the tires on since a Alignment couldn't be done. NOW I have to get the Tie rods and control arm immediately or will waste almost 500 dollars on a set of tires.I should have been informed and would have had the axels done and skipped wasting the money on tires till the work needed was done.Poor decision making on the shop and bad guest service as well.

Sincerely,

Selina

Hello,

I visited your Tires Plus Service Department on Tuesday, June 6, 2023, for a 12:00 appointment to have my tires rotated. However, instead of waiting for 2 hours, I was rescheduled for Wednesday, June 7, 2023, at 8:00 a.m. I arrived at 7:30 a.m. and was disappointed to find the place in a filthy condition. The trash cans were overflowing where customers sit and in the bathroom. The chairs were sticky, the tables were dusty, and the floor appeared to have not been swept in days.

I asked the young lady at the front desk how often the cleaning crew comes in to clean and empty the trash. She mentioned that she has only seen them once and they are supposed to come in every Friday. When I inquired about the manager, I was informed that he is on vacation for 2 weeks and there is no one in charge.

This is not the first or second time I have encountered this level of cleanliness at this particular Tires Plus location. It is especially concerning to sit in such unclean surroundings, especially on a day when the air quality is already poor (Code Purple).

Tires Plus does great work, but it is essential to have a dedicated cleaning crew and regular supervision at their locations to ensure cleanliness and customer satisfaction.

Call at 8:30 to see if they had our tire size and they did. Ron said to bring in our camper so we did, he took our info and said he would call when ready. At 3:30 I called and he said he did not have our info after we gave it to him and he would get right on it. At 6pm we picked up our camper with no new tires. Said he was busy. He At least could have called! Ron acts like he does not care about anything! We have been using Tires Plus for years. Will be taking our business elsewhere.

Went to tiresplus in Vero Beach, Fl

5/3/2023 to have a tire repaired. Tires were just recently purchased. I was asked to pay for the repair which in past purchases always had road hazard warranty included with purchase.

Ultimately, I just paid $64.20 for road hazard warranty that in the past was automatic. I would like to know why this time would be different than the previous five tire purchases. I never had to ask for nor was it even discussed in previous visits. Never had a complaint before but this just seemed like a kick in the b——.

I had an appt which when I should up was denied. I was also told my alignment wasn't a lifetime one and I know it was. They keep bd records. They put work on incorrect vehicles and don't document correctly. This happened before with another vehicle until I tracked the paperwork down to proof them wrong. I have been with tires plus for appx 10 years and I am sick of the poor service. I will take my buisness to a reliable provider. I missed work to have services done and nothing was resolved.

Took my car to get fixed they said solenoids and cam shaft has to be replaced then need oil change and also needed brakes. So I agreed to all that. Thinking ok my car will finally work. I get car back worked for 2 days then stalled out on me on the way home from work. Thank god I'm at a stop light or could gotten into accident. Took back to tire plus they said they had to adjust throttle ok got the car back then next day at work it stalled out. This time I took it somewhere else and what I found out was I need solenoids replace and oil change. Hmm strange tire plus said they did that. Now my car works thanks to other mechanic.

Re: Tires Plus in Phoenixville, PA

On 2/17/23 I had my car in to Tires Plus for a 45,000 check up (I had 46,000 miles on my car). When I got the car back it seemed like it was running rough. When I accelerated it sounded like I was driving on a “rumble strip.”

When it didn’t go away, I took it back on 3/1 (two weeks later) to have it checked out. When they called me on the phone with their analysis of the problem, they indicated I needed to replace my sparkplugs. (They had already indicated I should do this on my next visit.)

I reluctantly told them to go ahead with the work and on pick up I asked if the problem was solve and they said yes.

Upon getting the car home I checked the Hyundai manual (which had been in the car) and the manual indicated spark plugs are replaced every 105,000 miles. And the problem did not go away.

So they did work that did not need to be done and they didn’t fix the problem.

Am I entitled to a refund?

My 1994 Chevy Truck Silverado was towed to Tires Plus inverness. I was told a Charge of $135.00 for diagnostic. On 3/17/ 23 was told needed a,Distributor I said OK. I was charged $259.99 for parts, $332.18 for labor plus shop supplies $26.57. Total $655.87

When I drove the car home started to shut of. Needed to continue restarting. I called this morning was told to bring it back. They wanted to charge me another $113.99 fir a diagnostic. Said No. Husband passed away 2 months. Been a customer 11years. I am upset,dissatisfied. Rita Flesher

Hello,I call W.Colonial store this morning. So I setup an appointment for 1.I was told I needed to be there by 1.So I arrived before 1.I was greeted and started to give my information regarding the service needed. I asked about tires.Was told it was only 3 in stock.But he could get the 4 tires. I applied for the credit card and was approved. He called around a couple of delivery service. To have the tire delivery.Guess no one was available. Meanwhile I sat an watched tv.One of the customer stated she had been there until 10.They was only checking the ac and putting in a bulb.That didn't sit well with me. Finished the to her regarding her service. It about 2:15 I walked next door for lunch. And noticed my truck was a lift.Just sitting there. The tires was off.I come back 30 minutes later. Truck in the same position.So as a approach the desk. I heard the gentleman still trying to get the tire delivered. I asked why no one is working on the truck. He stated that he still trying to get a tire. OK but what about an alignment. He stated that don't take long to do.I stated to just put my tires back on and will drive to Kirkman Rd for the tire.Then I was told the mgr. was making a deposit he would swing by and pick up the tire.Now it after 3 and nothing is done. If the company advertise different services. Why do I have to come back on a different day. I'm so tired of company lying on the equipment not working. What is the purpose of setting appointment. This was not a good experience for me.

The store address is 271 Robert C. Daniel Jr. Pkwy, Augusta, GA
Two of my chrome rims for our 2-week-old F150 were damaged on 3/3/23 during a brake rotator inspection/job. The primary mechanic's name is Ken. The problem occurred when a female specialist took over while Ken went to lunch, we overheard; the female said she was tightening the nuts to allow us to leave.

We brought the damages to the manager's attention, Jamie, who took a photo and said she would order us the rims to remedy the issue and expect a call from her in a week. That week has come and passed and no call.

I've been checking every week now, as today's date is 3/13/23, and Jamie conveys no arrival of rims yet. Specific questions were asked to gauge whether I'm getting factual information, i.e. who were the rims ordered from, do you have a ticket # of the order I can reference to, when were the rims ordered, the only direct response is rims ordered from a vendor. This is the only answer we were offered. I'm just told, "I'll call you when they arrive". I'm concerned I'm being blown off, hence why I am taking this measure as well, as we conveyed this concern in a survey to Imeshia K. of Bridgestone Support. No response also concerns me.