The Diamond Store
Reviews and Complaints

I purchased two exact same rings from them in July 2022. I had worn mine pretty much daily, my partner wore theirs mainly on weekends/off days only.

By the beginning of December mine had lost 6 stones. My partner's ring had not lost any due to the fact it had been hardly worn. I returned only my ring to the Diamond store for assessment and repair under their supposed 5 year warranty. They assessed that I had caused the damage (six stones falling out) myself and that I was liable for the cost of the repairs. I had them return the ring for an independent assessment.

I then took BOTH rings for assessment at 3 local jewellers (all NAJ members) for their opinion. At no point did I give them a backstory or any prompting. I literally asked them "what is your opinion of these rings", and I explained they were both purchased together and one had been worn more than the other.

All three jewellers independently reached the same conclusion themselves:

• The stones have been set poorly in both rings

• The size of the stones in both rings are generally uneven

• The loss of diamonds in the first ring is due to the poor quality of the settings

• Besides general wear and tear from daily wearing, the first ring has not suffered any damage that would cause the diamonds to fall out

• The quality of the settings in the second ring are also poor, and even though there has been no loss of diamonds to date, it is highly likely to occur if worn again

To date the Diamond store have quoted me £450 to 'rebuild' the first ring which they then offered a £55 discount when I pointed out that them assessing their own work was not entirely 'ethical'. The local NAJ jeweller has quoted me £250 for the exact same job.

In ALL correspondence with the Diamond Store and NAJ they have blatantly ignored the quality of the build of the 2nd ring (the hardly worn one) so that they can justify my ring as having damage caused by myself. Literally not one email addresses the poor quality workmanship of the 1st ring because if they did they would also have to concur that the issue with my ring was down to poor quality workmanship and would then have to rebuild or refund BOTH rings.

Unfortunately I cannot upload photos here to show the appalling 'craftmanship' of both these rings and how they are a MILLION MILES from the photo advertised on their website. Please feel free to contact me if you would like to see the images.

The ring settings on the product page show much more substantial and uniform settings which clearly clasp the stones. The settings on the rings provided to us seem quite haphazard and sloppy, and in some instances the settings are barely even touching the stone. I must hasten to add that my ring was worn continuously since we received it until the beginning of December, whilst the second ring has barely been worn at all.

Given both these rings are now unwearable, they are considered unfit for purpose. I would STRONGLY recommend NOT TO PURCHASE anything from these clowns but instead go to you local independent jeweller where you will get a much better and professional service.

AVOID AT ALL COSTS!

My husband bought me my engagement ring from here.

The ring is very poorly set and I've had numerous problems with it.

I have lost several diamonds and on all occasions have sent it back to the store to be repaired.

Previously I sent it back after being repaired as it came back to me bent and the ring appeared ruined, not in the shape it was purchased. I have received it back again today and one of the diamonds is loose.

I am not happy with the service the store has provided with the works on the ring. I am not happy with the rings quality for the price my husband paid. We have had endless problems, I can barely wear the ring due to fearing that a diamond will be lost.

I have had a second opinion from a local jeweller who has also said the ring is very poorly set.

This ring cost a lot of money and should not be having this many problems.

The ring number is #47744.

I am so upset that my husband has trusted to buy a ring from the diamond store that is of such poor quality.

The store clearly did not carry out a quality assurance check on the ring prior to sending it back to me on the last two occasions, this is not acceptable.

I would like a full refund on the ring to resolve the constant problems.

I will enclose photographs of how my ring came back last time.

Yours truly

Charlotte Clarkson

I have purchased a beautiful diamond ring for my wife from www.thediamondstore.co.uk and received the wrong size ring. I called the company and they agreed to sent us another one. So I sent the first one back and few weeks later received a replacement. But the second ring was incorrect again, it was too big. When I asked for a refund they refused and said that 28 days already passed and that they cannot give us a refund. I said that we just received a replacement and was told no again. So we were actually stuck with an expensive ring that my wife could not even wear!