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The Container Store
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The Container Store Reviews 21

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12:00 am EDT

The Container Store Mixed Experiences with Container Store

As I delved into the reviews of the Container Store, I found a mix of positive and negative experiences shared by customers. While some praised the store for its exceptional customer service and well-organized products, others expressed disappointment with issues like delayed shipments, damaged items, and unresponsive customer support. It seems like the Container Store offers a range of products that cater to various organizational needs, but the overall customer satisfaction appears to be somewhat inconsistent. If you decide to shop at the Container Store, it might be wise to keep these diverse experiences in mind and approach your purchase with a balanced perspective.

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6:11 am EDT
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The Container Store This is a really good store

This is a really good store. When I lived back in Washington and first went into this place, it was kinda overwelming. My apartment was a mess and they really have everything you need. It's sad when you grow up and you feel all excited buying containers. I'm getting too old.

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3:58 am EDT
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The Container Store My house built of metro & intermetro!

I have a house of metro and interometro units carts and wardrobes. Fantastic customer service in the stores and equally online. My only complaint is shipping packing./packaging The items are often heavy and need more padded packaging on shelf corners (recyclable). My shelf carts are strong and have served me for years. My tv cart held my old big tube Tv 175lbs no issues, and now My new 50 inch flat (45lbs) is perfect on the cart and looks just as good.

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  1. Pros
    1. Diverse storage solutions
    2. Custom closet expertise
    3. High-quality product materials
    4. Innovative space-saving designs
    5. Exceptional customer service
  1. Cons
    1. Premium Pricing Strategy - Higher cost than competitors.
    2. Limited Product Range - Focuses mainly on storage solutions.
    3. Inflexible Store Formats - Large, fixed retail spaces.
    4. Niche Market Focus - Less appeal to non-organizational shoppers.
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The Container Store A piece of heaven on earth!

A piece of heaven on earth!

-Fun and easy to navigate website

-Click online and pick up at store

-Phone order option available

-Teacher Discount Program

-elfa! Elfa! Elfa! Free Space Design!

-NAPO member discount

-Wanna be a POP star!? Find out more, and sign-up!

-Friendly and knowledgeable employees

-Shipping available

-College Night

-Unique stocking stuffers

-Great organizational and travel tips!

-Check out what The Container Store Stand For!

-Happy 35th Birthday Container Store!

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The Container Store Impeccable customer service!

I have ordered a metal piece for a storage unit. It has arrived with very deep cracks and chips. I have owned several of exactly the same units for over 7 years, moved with them 3 times and they don't have a single scratch on them.
The problem is that when we received the item, we did not have time to set it up for over 2 months, neither did we check it (it's solid metal, what could be wrong with it?).
So, when I eventually discovered all the defects, I did not have much hope, but I contacted the container store customer service anyway.
I told them about the problem and they sent me a brand-new item.
I have received the replacement fairly soon and I am very satisfied with it.
It makes me want to shop at the container store more.

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The Container Store Complaints 16

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8:50 am EDT
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The Container Store Terrible management and awful packaging of glass containers for shipping

I placed an order mid February for anchor stacking glass storage canisters. It took some time to receive to separate shipments but when I finally relieved the first almost everything was shattered. There was no bubble wrap, shrink wrap, packing air bubbles, nothing. Just a piece of tissue paper wrapped around the canisters. I am not sure why any company would allow glass packaging to leave a facility this way. I brought the shipment into my home only to open and discover the shards of glass that filled my foyer. Awesome, I have a baby running around so I had to take time out my day to tackle that situation, which if you've cleaned glass you know is time consuming to say the least. Anyway, I emailed customer service and the woman told me let's wait on your second shipment then we'll figure out a solution. Okay? I have a pantry project but I figured whatever she's doing her best. So I waited, second shipment came boxed from anchor hocking so it was perfect. Anyway, I emailed her about the first and she sent out replacements. Guess how the replacements came? SHATTERED. Again, my foyer filled with glass and by this point I was still finding pieces of glass from the first shipment. At this point I am very upset, I gave container store the benefit of the doubt with packaging the first time but it only got worse. Not only are they increasing their carbon footprint with this nonsense they are wasting valuable time and product. Anyway I reach out to the woman I was emailing she tells me a supervisor will call, and they didn't. I emailed her three times before she finally responded again telling me maybe it was my fault I missed the call? Seriously? Let's play out that scenario of blaiming the customer. I didn't receive a missed, a voicemail, a callback or an email. Does this seem like a professional supervisor to you? So Im being insulted that I didn't get the call and continued to be mocked by no form of communication shown or left. I reached out again via phone and a representative told me a manager would call(after she also blamed me for not answering). That manager never did, no voicemail, missed call, email, NOTHING. I mean okay IF I did get a call one of two times wouldn't that leave a missed call notification? Anyway, fast forward to this morning I called again because you know with a baby running around, and other family situations I have so much time! This young lady told me a supervisor just went into a 2 hour meeting(convenient) and she'll be calling me after. I have no hope left. I have spent money and time and I am not receiving anything in return. Not a refund, a replacement, a courteous phone call. The department that packages needs to figure out a different solution this is such an convenient situation for the average person.

At the moment I will wait for a manger to "call me" so I can "miss it" because container store representatives think I am not capable of answering a phone. If this call is "missed" I will have no choice but to dispute the transaction with my bank and make this issue known to other average Americans so they don't make the same horrible choice I did. Such a shame we came here. You have lost a valuable lifelong client.

I had to call a 4th time because a manager didn't call back

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3:14 pm EDT
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I usually don't have problem shopping here until today March 10, 2023 in morning. The cashier, Anne Daniel, was argumentative and combative and eventually I had to tell her she was pissing me off and so many words to go away. Please train your employees better. I have been a shopper here for couple years now. Even if I return another person's order and had...

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12:49 pm EDT
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On Saturday, 06/04/22, at 14:01pm, I purchased four items totaling $103.38. After paying with my American Express card, the cashier was too busy speaking to a friend. He did not thank me for my purchase. As a customer, I believe it's polite to be thanked after buying a product or service. I've enjoyed your company over the years for the many products it provides. Roberto J. Pérez, O. Carm.

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Is The Container Store Legit?

The Container Store earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds The Container Store to be a trustworthy company. Although there's a 25% resolution rate for customer complaints, which deserves attention, The Container Store is known for their high standards and safety. If you're thinking about dealing with The Container Store, it's wise to check how they handle complaints.

We found clear and detailed contact information for The Container Store. The company provides a physical address, phone number, and email, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The Container Store has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of The Container Store's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Containerstore.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Containerstore.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up The Container Store and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with The Container Store's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 5 complaints were resolved.
  • The Container Store protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to The Container Store. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:00 pm EDT

The Container Store Credit card

I was approved for the container credit card and was told that it was 2 years interested free. I purchased what I needed and paid my card in time. When I noticed my balance was not going for. I saw there was over $800.00 on interest. I contacted the headquarters and revived a call back from manger Tarra who assured me that she contacted the Dade land store and all interest charges would be removed. I was to wait 2 billing cycles to see the credit reflected on my statements. I followed up and nut credits were applied in my statements. I contacted the customer service once again and was told that was not correct and there were not credit to be applied for interest. I was lied to twice and mislead to purchase the inventory. I will never purchase anything from this store I feel betrayed and lied to. I have never experienced something like this to be lied to and called a liar by a representative stating what I was saying was not the truth. How else would I know that the only one that can approve to interest credit would be the store I purchased the merchandise from. I was even told o was to that the store because they would become responsible for the interest charge on my credit card.

I am beyond disappointed and in disbelief that a store thing big with such a reputation would lie to get $800.00 in interest charge from their customer.

Desired outcome: I would like to receive my interest charge credited back to my credit card as I was promised

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8:48 pm EST

The Container Store Pikesville, MD Store

We visited the store on 2/4 at 7:00pm to see more custom closet options and gain more detailed information about the weight limits on the clothes bars, lighting options, etc. We looked for a salesperson for at least 15 minutes, and found no one. We finally found a salesman, Caucasian, thin brown hair, all black attire. He didn’t answer our questions about the weight limits of the closet bars, he RUDELY answered ‘you can’t just buy the bar by itself’.

Desired outcome: We left the store. We will not return, but will share this experience with everyone we know.

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11:43 am EDT
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The Container Store Packaging and shipping along with management

I placed an order mid February for anchor stacking glass storage canisters. It took some time to receive to separate shipments but when I finally relieved the first almost everything was shattered. There was no bubble wrap, shrink wrap, packing air bubbles, nothing. Just a piece of tissue paper wrapped around the canisters. I am not sure why any company would allow glass packaging to leave a facility this way. I brought the shipment into my home only to open and discover the shards of glass that filled my foyer. Awesome, I have a baby running around so I had to take time out my day to tackle that situation, which if you've cleaned glass you know is time consuming to say the least. Anyway, I emailed customer service and the woman told me let's wait on your second shipment then we'll figure out a solution. Okay? I have a pantry project but I figured whatever she's doing her best. So I waited, second shipment came boxed from anchor hocking so it was perfect. Anyway, I emailed her about the first and she sent out replacements. Guess how the replacements came? SHATTERED. Again, my foyer filled with glass and by this point I was still finding pieces of glass from the first shipment. At this point I am very upset, I gave container store the benefit of the doubt with packaging the first time but it only got worse. Not only are they increasing their carbon footprint with this nonsense they are wasting valuable time and product. Anyway I reach out to the woman I was emailing she tells me a supervisor will call, and they didn't. I emailed her three times before she finally responded again telling me maybe it was my fault I missed the call? Seriously? Let's play out that scenario of blaiming the customer. I didn't receive a missed, a voicemail, a callback or an email. Does this seem like a professional supervisor to you? So Im being insulted that I didn't get the call and continued to be mocked by no form of communication shown or left. I reached out again via phone and a representative told me a manager would call(after she also blamed me for not answering). That manager never did, no voicemail, missed call, email, NOTHING. I mean okay IF I did get a call one of two times wouldn't that leave a missed call notification? Anyway, fast forward to this morning I called again because you know with a baby running around, and other family situations I have so much time! This young lady told me a supervisor just went into a 2 hour meeting(convenient) and she'll be calling me after. I have no hope left. I have spent money and time and I am not receiving anything in return. Not a refund, a replacement, a courteous phone call. The department that packages needs to figure out a different solution this is such an convenient situation for the average person.

At the moment I will wait for a manger to "call me" so I can "miss it" because container store representatives think I am not capable of answering a phone. If this call is "missed" I will have no choice but to dispute the transaction with my business and contact a fellow blogger to help make this issue known do another average American doesn't make the same horrible choice I did. Such a shame we came here. You have lost a valuable lifelong client.

Order # [protected]

Desired outcome: A full refund, a full PROPER replacement and a discount for the future if container store would like to keep a customer

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9:10 am EDT
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I visited your store at on June 12, 2020 wearing my facemask and gloves on. I really enjoyed shopping at your store. I got in line to pay behind two ladies already in line (which was the returns only line). This employee was apparently the manager because she yelled loudly at another employee to answer the pickup line that was ringing and rudely told me to...

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7:53 pm EDT

The Container Store customer service - chat online

I contacted the customer service chat section early in the week about a issue I had with an incorrect item being sent. The agent was able to get the issue resolved and instructed me when I receive the correct item to contact them again and a UPS pickup would be issued for the incorrect item. I contacted the chat service again today and what should have been a 5 minute call to do a pickup was a 30 minute laborious process that even had a moment where the agent was willing to just get off the chat and not initiate the pickup. I have never found such a frustrating experience in a online chat forum for a company. This is complete opposite of the instore experience. Having made a couple of contacts with the chat feature in the past, Container Store really needs to work on some customer service alignment with this group.

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4:56 pm EDT

The Container Store return of defective products

I have an Elfa door rack, a branded organizational system, owned by the Container Store. Three of the components, hanging bins, showed some rust so I returned them to the store. I expected that the store would stand behind their company-owned product and offer an exchange, refund or store credit. I spoke with three people -- a floor sales person, the floor sales manager and the cashier/clerk, seeking resolution. I've never had an issue with the many Elfa products I've purchased over the years at Container Store.

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11:39 pm EST
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I had the most unpleasant shopping experience ever at the San Antonio Store today (12/11/2015). The aisles were cluttered with boxes and stockers to the point where customers could not access the aisles for shopping. Not just one or 2 aisles but the entire store was in disarray. I find this the most unprofessional way to run a business; if the store really...

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1:09 pm EDT

The Container Store Lousy service

Useless staff person gave me totally incorrect information, so I had to drive 30 miles each way to get the correct information, then after all that I got back home and the sales person had left part of my purchase out of the bag! I called and talked to the general manager Shari, she said she would send it. Almost a week gone by and NOTHING has arrived. Called container to make a complaint, but they " do things differently" God help us. Overall expensive, poor service, sales are a joke, definitely could find the products for a lot less and decent service. Big fancy store is a facade, truth is poor service and very expensive.

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4:58 am EDT
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It is amazing to me this company is still in business. Consumers, on average, are paying 40-50% more for products at The Container Store that could be bought for less at Target, Wal-Mart, or even Lowe's or Home Depot. Having recently bought a new house close to the store in Fairview, TX, I'll admit I got caught up with the "coolness" of The Container Store...

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1:56 pm EDT

The Container Store Fraud

Container Store is selling products containing BPA (Bisphenyl A, a carcinogen), and using bait and switch practices to sell the inventory. They'll tell you the product doesn't have BPA, but when you contact the manufacturer of the product, the manufacturer will acknowledge that the plastic does contain it. This is FRAUD! And the Container Store should not do this. It's bait and switch, it's illegal, it's unethical, and it's criminal. They're selling BPA plastic products that can harm you. And yet, they're trying to hide that fact. Do not shop at The Container Store. Find a reputable distributor. Shop at Walmart or Target or any other place. But don't shop at The Container Store. I will never shop there again! We must put stores that engage in criminal behavior out of business as soon as possible."

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GlennComplaint
San Jose, US
Aug 10, 2010 12:26 pm EDT

Container Store is selling products containing BPA (Bisphenyl A, a carcinogen), and using bait and switch practices to sell the inventory. They'll tell you the product doesn't have BPA, but when you contact the manufacturer of the product, the manufacturer will acknowledge that the plastic does contain it. This is FRAUD! And the Container Store should not do this. It's bait and switch, it's illegal, it's unethical, and it's criminal. They're selling BPA plastic products that can harm you. And yet, they're trying to hide that fact. Do not shop at The Container Store. Find a reputable distributor. Shop at Walmart or Target or any other place. But don't shop at The Container Store. I will never shop there again! We must put stores that engage in criminal behavior out of business as soon as possible.

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8:10 am EDT
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The Container Store Culture shift

Firing employees for purchasing product for other "non" dependents.

Maybe they should have just STLOEN it!

This is a sad period.

An employee of 8 years was suspended pending termination because he bought merchandise and gave it to his uncle. Once owned, who cares?

Where's the malice? Where's the deception?

After you own Itunes for a year, do you re-read the user agreement? Oh wait, did you ever read it? Of course he didn't.

Joan Manson IS the issue. She is the VP of loss Prevention / Risk Control & whatever may indulge her ego.

Point being, rather than addressing real issues (You know, like the over flowing stockrooms, Lack of safety training certificates, etc.) she is concerned about employees who have made purchases not in line with the recent "updated" employee agreement.

Absolutely absurd, yet very sad.

I hope Kip can travel and get a "pulse" from the employees... The dust has not settled.

For those who can remember, Pacific Stereo, once the "leader" in electronic home supply, went through a similar internal virus. Unfortunately, they did not heed the warning signs.

History is a valuable reference.

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6:09 pm EST
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This morning I was at the 908 W. North Ave location. I witnessed a cashier humiliate a customer for returning a product while the cashier next to her laughed. The cashiers name is Tiffany if I recall correctly. The women told the cashier she needed a larger rack but couldn’t afford it wherefore she was bringing the smaller one back. The cashier got loud and...

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7:07 pm EDT
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The Container Store Terrific company

I like Container Store no doubt about it, it has good durable goods. The stainless steel rack which I have taken a year back is still in good condition. But my cmoplaint is regarding their pricing strategy... Few days back I had been to their store in Natick, MA, I was looking for some good storage boxes for my granny (she is best comfortable with boxes, she's not worried about her stuff to get broken). The actual price given was $14 when the MP was $19. Ok so I was suppose to get $2 as discount so I carried two boxes and also took half a dozen hangers for me. Well, my calculation went wrong; they charged me for the MP and not the discounted price. I ask the lady to call her manager she took the defensive side and told that manager was on leave. After arguing for half an hour, she gave me two receipts, it was surprising that in one bill the discounted amount was printed and in other receipts the MP was printed. She took full amount of big priced items and gave discount on small priced items. I am sure she thrash discounted difference to her pocket!.. I do not trust their employees really, they are terrific.

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Bud Young
US
Aug 25, 2016 5:00 pm EDT

I was in your Austin store earlier today and had a dreadful experience. I went in to purchase two wire baskets and it took me over 20 minutes to check out. Other customers had the same experience. There were only two lanes opens, while there were 7-8 customers in each line. Every time we got close to checking out, they would close a register and make us switch lines. I watched the store manager, Laura, walk around the lines and do nothing…we not just nothing, she actually walk out with a customer with a small box to assist them…What?
I am 65, and have to say this is the worst customer service I have experienced in any retail store.
I can’t understand how a store manager can see exactly what is going on and not figure out how to resolve it. There were ample registers and workers in the store to provide adequate customer service; and yet she did NOTHING.
I am totally disgusted with this experience and will not visit it ever again.
If I have to have something, I may purchase it online…maybe.
A disgusted customer,
Bud

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m29119l
US
Jun 19, 2014 1:29 pm EDT
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Do they ever shipped backorder items. I been waiting waiting 2 weeks for my coat rack to ship and it looks like i be waiting another week at least.

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Glenncomplaints
San Jose, US
Aug 09, 2010 6:25 pm EDT

Container Store is selling products containing BPA (Bisphenyl A, a carcinogen), and using bait and switch practices to sell the inventory. They'll tell you the product doesn't have BPA, but when you contact the manufacturer of the product, the manufacturer will acknowledge that the plastic does contain it. This is FRAUD! And the Container Store should not do this. It's bait and switch, it's illegal, it's unethical, and it's criminal. They're selling BPA plastic products that can harm you. And yet, they're trying to hide that fact. Do not shop at The Container Store. Find a reputable distributor. Shop at Walmart or Target or any other place. But don't shop at The Container Store. I will never shop there again! We must put stores that engage in criminal behavior out of business as soon as possible.

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C
Container Store Sucks
Plano, US
May 07, 2010 10:39 pm EDT

Why keep saying Container Store is terrific. You clearly got screwed. I know you're being sarcastic But I actually feel like you really like this store.

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C
Container Store Sucks
Plano, US
May 07, 2010 10:36 pm EDT

I shop at the Container store in Plano, Texas and the reason that I will no longer shop there is that I hate being followed around the store bothered by there pesky sales people. When you know what You need to buy and you are being followed by sales associates I think that's too much Customer Service. I almost needed a leash to walk the sale-guy because he would back off. I finally got fed up told him to stop following me and then Got the hell out of there.

Container Store Plano Texas.
By Collin Creek Mall.

Hate this store.

About The Container Store

Screenshot The Container Store
The Container Store specializes in storage and organization solutions for homes and offices. They offer a variety of products including custom closets, shelving, bins, and office accessories. Services include in-home design consultations and organization tips. Their focus is on helping customers streamline their spaces.
How to file a complaint about The Container Store?

Here is a comprehensive guide on how to file a complaint about The Container Store on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have experienced with The Container Store in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with The Container Store. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it to ensure all necessary information is included.

8. Submission process:
- Click the 'Submit' button to submit your complaint about The Container Store on ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com to stay informed about the progress.

Follow these steps to effectively file a complaint about The Container Store on ComplaintsBoard.com.

Overview of The Container Store complaint handling

The Container Store reviews first appeared on Complaints Board on Aug 19, 2009. The latest review Mixed Experiences with Container Store was posted on Mar 28, 2024. The latest complaint Price Match Policy was resolved on Jul 06, 2012. The Container Store has an average consumer rating of 2 stars from 21 reviews. The Container Store has resolved 4 complaints.
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  1. The Container Store Contacts

  2. The Container Store phone numbers
    +1 (972) 538-6000
    +1 (972) 538-6000
    Click up if you have successfully reached The Container Store by calling +1 (972) 538-6000 phone number 0 0 users reported that they have successfully reached The Container Store by calling +1 (972) 538-6000 phone number Click down if you have unsuccessfully reached The Container Store by calling +1 (972) 538-6000 phone number 0 0 users reported that they have UNsuccessfully reached The Container Store by calling +1 (972) 538-6000 phone number
  3. The Container Store address
    500 Freeport Parkway, Coppell, Texas, 75019, United States
  4. The Container Store social media
  5. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
The Container Store Category
The Container Store is ranked 16 among 124 companies in the Retail Stores category

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