The Brick
reviews and complaints

We bought a leather couch and love seat just over a year ago now, with a 5 yr extended warranty . One of the recliners in the love seat is grinding when you sit back or sit up and starting to fade on the foot stool, they sent someone out to have a look took pictures of the fading and oiled underneath the chair .We phoned the manger a few months later as chair was grinding again and fading is getting worse, Julian from Langford bc store said fading is not covered by extended warranty, when we bought this furniture we were told it covers everything, you can cut it with a knife, spill paint on it etc it's covered.
We called the manager in the Douglas street store and say it was cover and should be fixed. Langford disagreed and neither manger would rectify the problem. It's been a few months now since this ordeal and they still haven't sent anyone to fix the grinding in the chair, call back to say havnt heard anything you're on the list I'll put you at priority still nothing that was May or June it's now almost Oct .
We have spent a lot of money at the brick, new bedroom set, dining table, now living room set to be treated like this is disrespectful

I have been getting a total run around for he last two weeks trying to get my extended warranty honoured. I have been told multiple times I will be contacted by King and State with no return calls, the King and State are completely unreachable. I have contacted The Brick from which we purchased our washer and dryer and they continue to brush the situation off. I will never purchase another item from The Brick after this situation and am prepared to report this to the BBB. I paid for this warranty and now I cannot even get an appointment for someone to come look at it? I have two small children and no clean clothes! I didn't spend $1000 on a brand new dryer with extended warranty for it to break in 3 years and not be able to get it fixed. If I wanted to pay to fix it myself I wouldn't have purchased extended warranty. This is a complete joke, and the customer service I have received is extremely poor.

My name is Sherry Dalziel, my address is 36 Larkspur Cres. St.Albert, AB T8N 2M5
my contact number is [protected], my account # is [protected]
I have been a customer of the Brick for many years. In May of 2019 I purchased a barbecue online with my Brick Visa. I always purchase with your 12 month deferred plan, apparently I didn't tck the right box. The Brick has always sent me statements to my mailing address, I never agreed online NOT to have the statements sent to my home, the way I found this out was through Desjardins. My account went into collections which if Desjardins didn't send me a letter i would have never been made aware of this. I phoned your north Edmonton location and had the very unfortunate experience of speaking to you manager there by the name of Robin. He was absolutely NO HELP at all. He has NO idea how to provide customer service. Desjardins was VERY helpful and understanding as they could see that I never agrred to not have statements sent to my home. I will never use the Brick again and will pay my account out. I will also make sure that I tell everyone I know about my experience.

Thank you,
Sherry Dalziel

Bonjour,

Je vous écris pour vous exprimer mon mécontentement et ma mauvaise expérience avec vous. J'ai fait une commande de plus que 7000 $ en fin Août.
- Jusqu'à aujourd'hui j'ai toujours pas recu certains articles malgré qu'on ma expliqué que je vais les recevoir bien avant aujourd'hui.
-Sur le sofa lit que j'ai reçu, il y avais des egratinures et j'ai contacté (par téléphone et par email) plusieurs reprises le magasin ou j'ai acheté mes articles ainsi que le magasin qui se trouve présentement à côté de chez moi. Chacun me disais de contacter l'autre magasin jusqu'à ce que j'en avais marre et je me suis présenté au magasin. Heureusement que j'ai trouvé une personne là-bas qui m'a remboursé un petit montant vu les dommages. -lors de ma deuxième livraison, j'ai reçu ma table de dîner en très mauvais état et même la boîte (voir les photos ci-joint). En magasin je me suis arrangé avec eux de me la remplacer.
-J'étais supposé de recevoir la table le mardi passé et j'ai même appelé la veille (Lundi soir) pour confirmer ma livraison vu que personne ne l'a fait. La personne qui m'a parlé m'a rassuré que je vais recevoir ma livraison tel que prévu. Mais malheurement le Mardi on m'appelle pour me dire que c'est annulé alors que j'avais pris une journée non payée pour ça. J'ai du prendre une autre journée pour Vendredi. Et le problème maintenant encore, c'est que je dois prendre une troisième journée vu que la table est endommagé et on dois me la changer.
- Depuis la date de ma commande, je suis sans frigo jusqu'à aujourd'hui. Je le reçois Mercredi si tout se passe bien.
-je viens de m'apercevoir en voulant utiliser le lit de mon sofa que ce dernier est mal formé puis incliné de quelques centimètres donc il y a un trou quand je veux dormir dessous.

J'ai dépensé une grande somme d'argent et regarder ce que j'ai vécu. Je suis vraiment très déçu.

I bought a mattress and box spring more than 2 weeks ago and their is a delay in delivering it and I told them that I am in urgent need to it as my kids is sleeping on the wood floor since we came back from holiday on 1st of Sep. 2019 as I bring my mother with me thats why am buying a new matress.

Every time when i call them here in Charlottetown they change the delivery dates and this was not the first time, please check the history for all what I bought from the brick.

I need a satisfying compensation otherwise I will stop dealing with the brick from now and on.

Thanks,
ElHosseiny ElSherif
[protected]

Product has cracked continuously since we purchased it. Sales Rep sold us the 5 year warranty saying we were covered for anything for 5 years. Had warranty repairs done in the first year and couch continued to crack - even on the corner cushions where no one sits. Called to have it repaired again and was told that part of the warranty was only 1 year. Complained about the terrible quality of the product and Manager told me it is the air that causes the cracks- she was useless. Have been shopping regularly at the Brick for 20 years. Will never shop there again.

I purchased a dishwasher Nov 2017 for $700 dollars not including tax. This dishwasher didn't last the year. It had to be serviced due the main control board not working properly. It was repaired for the time time being. A couple months ago, the dishwasher completely shut off and hasn't worked since. I've tried calling the brick to place a complaint with this lemon I've been sold and no avail, the Windsor location does not care, or is offering any help. They are not taking any responsibility with this dishwasher and do not care that they have sold me a faulty unit.

We purchased the Marco sectional September 10, 2019. Document number 091091EVCRT. It was delivered September 16. The chaise is not the right one. When we were sitting on the sectional in the store we said we would need a left one...but I guess you have to be looking at the sectional to say which side you want the chaise. Because when you are looking at it the left is the opposite to what we thought. So with that being said the end piece is wrong as well. I talked with someone and was told it is FINAL SALE. We were not told that when we were making the purchase. We also purchase a bedroom suite. We were told these were the best quality products the brick has.

I am not sure why a right side chaise and the proper end piece for the other side can not be sent and we return the incorrect ones.

I have been looking at reviews of The Brick and am absolutely appalled at the negativity of this company. Too bad I did not look sooner.

A copy of this is going to the Better Business Bureau as well as Canadian Protection Branch.

Look forward to hearing from someone.

To whom it may concern,
I purchased a bedroom suite (Yorkdale) about 3 weeks ago (August) in Simcoe, Ontario. After patiently waiting for its delivery, the dresser drawers were damaged...(the face of the drawers were pulled away from the drawers themselves). Understanding that damages can happen in transit, I went to the store in Simcoe and was told that I would have to pay a restocking fee if it was returned. I made the decision to have the bedroom suite returned and chose to purchase an alternate one (Bridgeport) from the Brick instead with the hope that it would be undamaged and of better quality. This was a cost increase that was to be absorbed by myself. I was told it was going to be an extensive wait as delivery would not happen until November. As such, I was encouraged to take the floor model at a discount of $100. The only thing that was shipped in new condition was the dresser which arrived in a box.
A week later, I returned to the store to purchase a tempur-pedic mattress and adjustable bed frame. I waited for 2 weeks for its delivery. When it arrived, the wrong bed frame had been delivered. I had made it very clear to the salesman that I wanted to have the best adjustable frame available. In order for me to have the better frame, I was up-charged $300. I disagree with this since that is not what I asked for when I made the purchase in the first place.
My sister had purchased the exact same bed and adjustable frame a week earlier at my prompting at the Brick in Simcoe. My family has been buying furniture at this store for the last 10 years. We've purchased $15, [protected].00 worth of product from this store. I would like to continue to be a loyal customer to this store and I hope that this situation can be resolved to my satisfaction.
I feel that since it was the store's mistake in delivering the wrong bed frame, I should not be expected to pay the additional $300. This last month has been a series of errors, damaged product and unsatisfactory customer service. It is my hope that this can be rectified to ensure my continued loyalty as a customer to the Brick as well as the continued loyalty of my family.
Sincerely,
Ted

I have purchased the furniture from brick store in Langley BC on July 25 the sales manager told us that we will get delivery in 7 days but we have not received anything yet. It is a big concern to me regarding credit ability on your store. No one on store can provide me a delivery date. I need correct information regarding the services and product I have paid for. It's really a shame for a company like Brick to not provide answers to their clients.
If possible I would like to reach out to the higher authorities to correct information

I have a active claim with King & State on my extended warrantée I have had five visits from a technician to fix my dishwasher leak problem but still no success. I have been without a dishwasher now for over a month. I have been trying to make contact with King & State both by phone and email. But to no avail. The discussion I am hoping to have with them is for them to replace my machine. Being as I purchased the machine from The Brick I am hoping you can pull some strings and help me out. It's very frustrating and annoying. I suggest you consider another provider for you extended warranty option you offer to your customers. Awaiting your response.
My claim reference # is 4551259

I will make sure that everyone knows not too buy the extended warranty as the company king and state does not answer their phones or emails. I have been waiting for a month to have my washer fixed and the local brick is not doing much and giving excuses as to why nothing is moving forward with my washer repair. This is the second time I have needed a repair on this particular washer. They did send someone out after going into the store. I called king and state and was told that there is no one that repairs whirlpool washers which is not true. I am beyond frustrated

I have for 2 solid weeks called the king & state warranty company who gladly took my $400 for extended warranty when I purchased my washer and dryer . My dryer has not been working so clearly I need service which I paid for but for 2 weeks I sit on hold listening to the looped message to make sure I have my serial number of the item then after approx 10 min of this I hear the person you are trying to reach is unavailable and there is no room to leave a message then it hangs up. I cannot tell you how many times i have done this. I am so angry right now and when I call the brick where I purchased it from they couldn't give a rats a*&# about it. All I want is my dryer to be fixed, I've held up my end of the bargain and gave you the $400. Oh I should say that once I actually got a live person who proceeded to hang up on me while I was giving them a new phone numbering