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After a lot of Salesmanship & persuasions from your Marketing guys, I finally decided to invest in 3 Tata Sky Connections. That time your staff told me that my life would change after that. We then bought the 3 Connections & our Lives turned to WORSE after that due to several Faults & Problems in your systems.
First of all let me tell you what I was PROMISED:
1) World Class Sat TV Service
2) 24 Hrs Help Available
3) My Life will become Jhinga Lala
4) All my Cable TV Problems (3Connections) be over.
5) 24 Hrs Clear Digital Reception- NO DISRUPTION, Guaranteed.
We were quite impressed with the Promises & we disconnected our 3 Cable Connections & invested in 3 Tata Sky Connections. But alas from the very
Second Day The TRAUMA & TENSIONS started as Follows:
1) The Installer did not fix the Dish/Antenna on our Roof Properly, so the Pictures started distorting. We called your Help Line, but they could not sort the Problem on Phone, so we had to wait till next day for your mechanic to come & rectify the fault. So 24 Hours without Tata Sky.
2) Whenever there is a Medium breeze blowing or even a slight drizzle or the start of Rain, all the Channels start getting distorted. Again we call up your help line several times for this peculiar problem, but they could not help. They kept on telling us to check the Signal Strength, take out the Digi Card & put it back again after switching off the TV for a few minutes, etc. Oooofh! What a waste of Time & Energy! Two of your Executives even accepted that this Problem is there in Tata Sky that whenever the Rain Starts or a strong Breeze starts, the TV Pictures get distorted. Shocking isn't it?
3) The WORST is yet to come. Continuously All thru 24 Hours some kind of Coded Labels/Stickers keep appearing on the Screen of all our TV's. Some of the Labels are: [protected], 000CC966, [protected], 000.508.5179-9, [protected], etc.
These Labels/Stickers keep appearing at all crucial places on the Screen, sometimes blocking an important part of the Screen. Eg: (a) A question is asked by the Quiz Master and as soon as the answer appears on the screen, the Label blocks a part of the answer for No Rhyme or Reason. (b) A beautiful Lady/actress is dancing in one of the Channel programmes, suddenly one of the Labels appear on her face or Chest, spoiling the scene for the Viewers. It's really disgusting at Times, when you are watching Intensely. On Calling up your Help line they showed their inability to rectify this, as it was Signal Testing/Piracy test going on & it comes from Chennai. Sir, why so many different kinds of Labels, so many times- virtually thru the day & night to Test your Signals etc? And why are these Labels coming in or around the Centre of the Screen? If you want to check your signal or piracy etc-then do it on the 4 corners of the Screen & not in the Centre areas PLEASE.
4) My old Mother aged about 80 years is so much fed up with these problems that she has removed the Sky TV cable & restored her old Cable TV connection. She could not cope up with your so-called Modern Technology hazards creating Depression & Anxiety faced during Prime Time Viewing. She has asked me to convey to you that you should inform your Customers of these Shortcomings before they take your Connections -IF ONE WANTS TATA SKY CONNECTION THEN HE SHOULD NOT ALLOW RAIN OR STRONG BREEZE TO COME NEAR HIS/HER HOUSE, HE SHOULD BE READY TO WAIT FOR 24 HOURS TILL HELP COMES TO RECTIFY THE DEFECTS, HE SHOULD ENJOY THE DIFFERENT LABELS & STICKERS APPEARING ON THE TV SCREEN AS A PART OF ENTERTAINMENT, HE SHOULD NOT DESERVE HIS FAVOURITE CHANNELS LIKE SAHARA SAMAY, ZOOM ETC. HE SHOULD ALSO HAVE A CABLE CONNECTION AS STAND BY EVERY TIME THE TATA SKY GIVES PROBLEMS & FINALLY, TATA SKY IS MEANT ONLY FOR YOUNG PEOPLE NOT OLDIES.
5) Though promised but you have yet not installed favorite Channels like- Zoom, Sahara Samay, CTVN, Taaza TV, etc which are very popular in this part of the Country-maybe not in Chennai. We are still waiting in the Sea of HOPE as promised by your Executives & agents.
6) Even Yesterday your Signals went off Three Times during the Day including at 12 Noon & 3 pm and restored after app 10-20 mts each time. In fact we rushed to our Mothers TV as she was watching her Cable connection, which was clear.
I am a heart patient suffering from severe cervical Spondilitis & I am really fed up on these Shortcomings of yours. So I approach you to take Immediate Action as follows:
A) Please Stop displaying your Signal Stickers/Labels anywhere on the Screen, except on the Corners.
B) Rectify the fault of Distortions due to Rain/ Strong Breeze problems.
C) Include the Favorite Channels like ZOOM, Sahara Samay, CTVN, Taaza TV etc. Failing which please disconnect my Tata Sky Connections & Refund me the Entire Money.
I had Full faith in all Tata Companies as I myself worked with them for 15 Long years, but today I am loosing Faith & Confidence in this new Venture – Tata Sky. I am sure Mr. Rattan Tata is not aware of these Shortcomings otherwise he would not have tolerated these Nuisances. There are many others who are facing these problems but they choose not to complain now, but they will surely do it later when they get fed up and then you will face the problem of eroding your Customer Base. You have a tough competition & you must provide Best of Services to retain your Market Share. Please do Respond with Corrective Action taken as I am interested in YOUR Prosperity & Image, being an ex TATA Employee. Some of the Complaint Nos are: 1-[protected].27/5, [protected], 1-[protected] etc. Surprisingly These Complaint Nos do not follow any Pattern & are not systematic. I AM IN COMPLETE TENSION AS SEVERAL COMPLAINTS TO THEM HAVE BROUGHT NO RELIEF NOR EVEN A REPLY... Deepak Bahl
![South African Broadcasting Corporation [SABC] reviews, listed as Tata Sky](/images/business/48-48/120698/sabc-tv-licences.jpg){kind=small}
we are not happy with tata sky connection, we had problem with its set top box, because of its low volume, then we complained about this to customer care.They sent their agent, he changed the set top box, he told there was no physical damage in set top box.after that, within 10 days we have already recharged upto 600rs.and this company is deducting our amount by applying extra charges.how much costly it is, in 10 days it take 600rs.so what about one month..., annual charges?At the beginning of tata sky service, we have already given the charges of set top box, and within 14 months, if set top box will have problem, then it is the mistake of customer, he have to pay at any cost.whereas no physical damage to set top box.whta's this rule, how can they emolliate us?very very poor connection.
well i was going in for a new connections of tata sky but after looking at these feedbacks, i will better not opt for it.. i have found similar concerns of users all thro the web
I have been using tata sky for the last 4 years. I am very happy with their service, their helpline is always ready to help
it is very common. i am from TV/ satellite industry and I have never seen a single customer who is happy with DTH services (specially Tata Sky). I tried to contact a Sr. VP with to sort some customer issue (which were caused by Tata Sky); this Sr VP failed to sort this issue even after 12 months. Issues are still not sorted! i reminded him number of times but his attitude is as such that Ratan Tata is working for him!
I have friends who are waiting for response from customer care for more than 6 months.. I STRONGLY RECOMMEND FELLOW VISITORS TO STAY AWAY FROM TATA SKY. it is a very good trap set by lucrative advertisement. experiencing these services is a bloody nightmare.
The satellite service is not available since last 12 days, complaint is registered and service person is just promising of visiting since last five days but not visited till now. Spoke to customer care executive but not received proper response. I also upset with the service provided. When I have called their [censor] call center so many time on no. [protected] but the put computer voice and no response at all and we have lost our money from mobile also and even not receive any signal our Set top box. They even not bothered to call me at least. I have also complained befor 6 day but no response at all. I have never seen this kind of ridiculous customer care. This is really bull s**t.
Our customer Id--[protected]
Customer Name—Nuruddin ruwala
my tatasky is not working and my id number is [protected] and my mobil number is [protected] .so please solve my problem .tatasky is send messaging please pay packet but also pay 3000for years butalso no works. please solve my problem .my contact number is [protected].ok
I agree with most of the points raised. The codes on screen, what you call stickers, are the most annoying issue I've had about Tata Sky from the beginning. There is NO necessity for these codes to be visible to the viewer. They should update their technology to make these verification codes hidden from the consumer, so that their customers are not inconvenienced. Sky in the UK does not have these codes visible to their viewers, so I don't see why TataSky can't get the updated technology from their parent company.
With regards to the interruption in viewing during rain or heavy cloud, this is a feature of the technology and happens even abroad. However, the situation could be improved by TataSky by providing the customer with a larger dish. We discovered this morning, from the TataSky engineer who came to check out our problems, that they do have a wider dish but for some reason they fit the narrower dish for customers. In the UK we had an 85cm dish which only goes off in the heaviest of rain. My husband is of the opinion that TataSky should provide the larger dish instead of the small 60 cm one they have given us, which would greatly reduce the problems due to rain.
FPB
i dont agree...the signal numbers/stickers are put by the the broadcasters/ tatasky and all cable dth iptv and digital cable have them.they put the stickers as to provide ligal and authorised cahnnels. during rain the recieption goes due to rain outage. this occures in all dth, digital cable platfrms across the world.
ANISH PAI
Hi AnuPar,
Tata Sky is one of the top Dth providers. They have good customer care team to handle aftersale queries and issue. Their object is to resolve the customer greviance. Often in an unresolved case customer do blame it on the service but to resolve any issue it should be within the scope of the company. You seem to have a bad experience with the service provided but the object for your inconvenience is not mentioned. I have faced issue with my STB but all my problems were fixed by the CC without any technician visit. If you mention the reason may be you could get your problem fixed depending on the nature of it. The helpline is always available and they intend a satisfied customer.
There must have been a misunderstanding. You definitely can have have a addon as and when you like and no executive can stop you on that..
One more problem is, in my TataSky setup box, the signal gets distorted when I receive/place a call using my mobile (only with AirTel connection). I have re-produced the same in front of their technicians. Now, they are saying that it's my problem.
How lame! How could that be my problem, I don't understand?
These guys are so polite before they sell their product. And after that they just turn opposite.
The Indian legal system should have some kind of customer satisfaction protection law like USA.
The points tht u have mentioned regarding the things promised are all actually been satisfied.. The service and the 24 help is evident since u can not only get in touch with them thru their helpline no. but also via their site and they are very responsive to the complaints, thts what i have experienced considering the couple of encounters with them. The reception during rain is something no DTH can avoid. and they have recently added new channels as well. all tht sums up to be a great product in my view.
The numbers are so people cant make illigal dvds or recordings of the channel BUT TATA SKY STILL SUCKS! AIRTEL IS BETTER
Hmmm.. thats strange coz even i had availd for the same offer and it showed 12 months.. it was done without any hassles..
The DTH infrastructure sucks in India.. The receivers should be like mobile, wherein we can use any service provider we want. We are in shackles of money launderers..
Your issue regarding the weather as well as number of channels is unjustified. About the rains, it is the problem with the technology. On they website they have very clearly mentioned about this problem. Even Dish TV and Big TV have this same problem. It is unfair to blame only tata sky. About the channels, you must have taken a package of your choice. If you want more channels, you must take some other package. When buying you knew what channels you were getting. So I feel your complaint is unjustified.
i have bought tata sky setup 5 days before now.
the dealer installed it .
but it is not working at all.
it is showing nothing.
local dealer says it will be done in few hours but he is saying so for many days.
pleas help me.
I have subscribed to Annual Jumbo pack and paid rs.3100/- on 11 Jun 2008.
But now Tata Sky came up with dividing the channels from the same package
and asking me to pay extra for sports package which is inhuman, not woth
trusting - TATASKY. I completely oppsose anyone who tries to get tata
sky. They are not worth it.
They have assured me of continuing the packages with no changes as we
are under annual package but now they change words and people who called
"customer care executive" does not respond well. They are not very well
knowledged about their own company.
I recently purchased a new tata sky connection. Tata Sky has moved TEN sports to add on package since July 27th 08. I have been trying to contact tata sky helpline numbers since last 48 hours and might have tried at least 50 times. No one from helpdesk seems to bother about answering the call. Tatasky internet website is the most pathetic websites I ever seen. None of the features available on the website works. Can't even add on a packages via SMS.
My personal experience is one of the most pathetic customer services centers i ever experience in India. I would recommend not to go for Tata Sky and do not get bogged by advertisements
CAn anyone suggest me the process to compalin about tata sky's worst customer services in return of high payments they are charging from customer.? Is there any forum or governing body to escalate?
Tata sky stopped the ten sports, espn, star sports etc. BBC BBC entertainment since midnight of 31st May. Their so called customer care department is never available to restart these channels.
i totally agree itoo spend time and energy to contact the help line butnouse worst service
This is very true...they have started looting us now...what the fu** is this new packages and all that ?
They don't even show Zee music, 9XMusic, B4U Music etc.
One by one they are just removing chaneels and putting in diff packages.
Complete hypocrite and nonsesne.
Dear Deepak Saab,
I am a Native of Chennai and aiming to become a Tata Sky customer. As always, I did my entire research and went through loads of forums and discussions for the past three days. Nowhere I saw a proper response from Tata Sky. Sure they all know that there are problems and its just that they did not take it serious. The reason is obvious - PRIVATE SECTORS ARE INTERESTED ONLY IN MONEY AND THEY GIVE A DAMN ABOUT CUSTOMER SATISFACTION - ESPECIALLY DTH AND MOBILE SERVICES.
I have decided that I would never go for private sectors again (except that I am is forced to accept some services due to many dependencies) I am 31 years old and I still remember the Tata Shampoo smell and goodness which I used about 22 years ago. Those honest days and men are gone and today the industry is ruled by ###s who aim is to make money - no matter what.
The TRAI regulations ordered to provide STB that would work with any DTH. TATA has no plans in the near future to make this happen - which still locks down the customer to stay with Tata Sky. The regulation was passed in Dec. 2007 and it is still a dream for people like us.
Dont worry about the installations and other charges you carried on your shoulder - There is a simpler way to regain the peace of mind. Think that you offered the money for an AIDS Patient or donated for killing a ### virus and remove their association.
- INDIAN.