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4.2 412 Reviews

Talbots Complaints Summary

14 Resolved
72 Unresolved
Our verdict: With Talbots's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Talbots reviews & complaints 103

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12:00 am EST

Talbots Disappointing Experience at Talbots

As a potential customer looking to shop at Talbots, I must share my disappointing experience based on reviews from other customers. The general sentiment from various platforms like Sitejabber and Trustpilot is overwhelmingly negative, with customers expressing dissatisfaction with the quality of service, customer support, and product delivery. Many customers have highlighted issues such as poor customer service, delayed shipping, and unresponsive support teams. It's disheartening to see loyal customers expressing their frustration and disappointment with the decline in quality and service at Talbots. Considering the numerous negative reviews, it's essential for potential customers to be cautious when considering shopping at Talbots.

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1:35 pm EST
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Talbots Good quality clothes in Misses sizes 0 & 2!

I shop at Talbots because they sell good quality clothes in smaller sizes. I am a senior woman, not a petite at 5'5", and I keep in shape with a good diet and exercise. It is exceedingly difficult to find Misses pants sizes in 2 or even 0 (if something runs large). Thank you Talbots!

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1:16 pm EST
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Talbots Thank you for great service, above and beyond

I shopped at Talbots outlet in Bluffton on Thursday. I hope I am writing to the correct place but I had to tell you how GREAT Judy and Shirley were. I did not know how else to do it but they went above and beyond. Please let them know that I appreciate them very, very much.

Thank you
Carole Dempsey

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Is Talbots legit?

Our verdict: Complaints Board's thorough examination reveals Talbots as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Talbots stands out for its commitment to quality and security. Clients considering Talbots should delve into its customer service record to gauge compatibility with their expectations.

Talbots earns 91% level of Trustworthiness

Perfect Trust Endorsement: Talbots achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Talbots. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Talbots has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Talbots has claimed the domain name for talbots.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Talbots.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Talbots.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Talbots as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Talbots and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Talbots.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Adult content may be available on talbots.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While Talbots has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 86 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Talbots. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Classic, timeless fashion styles.
    2. High-quality, durable clothing.
    3. Inclusive sizing (Petite, Plus, Plus Petite).
    4. Frequent sales and promotions.
    5. Complimentary personal styling service.
  1. Cons
    1. Higher price points than fast fashion rivals
    2. Limited appeal to younger demographics
    3. Struggles with fashion-forward trends
    4. Competition from online specialty retailers
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Talbots Buying Talbots since 2006

I still have clothing from my first purchase at Talbots in 2006. I have not had any issues with the quality. The leather handbags are on par with Coach and last. I am still using the bags I bought in 2007. I have never had an issue with shipment, customer service, quality, or credit card transactions. The only comment I have is buying 100 percent natural fibers because of pilling-this is due to the natural fiber and not quality. I do not have time to shave my clothes. I am impressed with the shoes, they are very well made and they tend to last.

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Talbots Shopping Experience

My shopping experience on Nov. 30th at the Wayzata Mn store was a lot of fun. All seemed to be in the happy holiday spirit. They were very busy while I was there, however, I received the usual individual attention that I enjoy when they are not busy.
Almost every associate greeted me at one time or another whileI was in the store. The names I rcall are Mimi, Toni, Mary and Michelle.
The jacket I wanted was not in the store but they were happy to order it on line.
I also enjoyed the treats.
Another happy shopping experience at Talbots. Thank you.
Sharon Jankowski

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Talbots A sales person in your store 262

I was looking for a pair of Ivory hampshirew pants in size 12 petite, and the associate Jean in Garden City Cranston checked multiple locations and online and was unsuccessful. She went over and beyond but it was busy and the phones were in use and had to keep waiting for the phone. She told me the above # store had one. I called and caught a woman named Dawn. She also went over and beyond to find these pants. She went into the basement and checked all over the store to find this one pair that she may have had but to no avail. She gave me 5 store numbers to try and on the first try in New York I was successful. This is why I shop at Talbots, the sales people I deal with are pleasant and do go overboard to make the customer happy. A big shout out to Jean and Dawn for their efforts!
Thank you ladies, and Talbots.

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Talbots Wonderful service and:clothes' smart advice. 01 July 2023 approx 1pm

Customer service super star is MaryEllen at store 4417. She not only knew her clothing smarts but was truly customer focused. She knew how not to be nosy but still offer advice almost as a of she had known us and what looked best on us. NOT to just make sales but to have happy, good looking customers. She is a true asset. P.s.- she ended up with more than $250.00 sales for her store and that was after the sales pricings.!
She is a 5 plus star totally unlike her counterpart working the same time at Black and White. That lady was bossy and overwhelming. Not only that but had a "she knows best" attitude. Would even interrupt our conversations to let us know she knew more than we did.
MaryEllen is a perfect teacher for the sales people in the Talbot family. Which of course includes Chicos.
Judy aka Koala Lady
Proof of purchase trans 4971 but big buyer friend.I dont have her proof with me.

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6:08 pm EDT
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Talbots Returned clothing but no reimbursement

6/27/23 I ordered 367571Sand Rock Size 10P 19 STR TWILL SKIMM $62.65 via phone. I received size 4. Yes, I waited way too long to call to resolve this issue.

6/2723 I ordered 367057 white/fresh elbow sleeve scoop $34.65 size medium petite via phone. This was too small. Yes, again, I waited way too long to call to call to resolve this issue.

I called 9/17/23 to order 36757 in size 10p as it was originally ordered.

I also changed 367057 since this item was no longer available to a misses medium size in braberry pink. I returned both items to Talbots. There would be no shipping costs.

The TOTAL AMOUNT CHARGED TO MY CREDIT CARD WAS $114.01. Talbot gave me a refund/credit amount of $28.46!

Desired outcome: I would like a refund or credit of $114.01.

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2:55 pm EDT

Talbots Credit Card

I have a Talbots Credit Card which I activated 2/1/2022 I never received a letter saying the card was deactivated. Since I live over one hour from the nearest Talbots, imagine my surprise when my credit card did not work It was not maxed out, (as the clerk suggested.) Paying with cash was the only way I could keep the items I selected. I won't get another credit card from Talbots and I won't be shopping there again. Too far from where I live to chance having the card that doesn't work. I could have purchased many more items since the distance prevents me from more frequent visits.

Desired outcome: Don't expect one.

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10:04 am EDT
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Talbots Tee shirts with spandex

Please make more tee shirts without the spandex ...100% cotton, The shirts with spandex are so uncomfortable and very warm in the summer..I had to give all my shirts away..I have been a customer with your store for many many years and have always been satisfied with your merchandise expect for the tee's with spandex. I have heard many of your customers complaining about this same issue..Your patterns a so pretty and 90% have spandex...I have had to shop other stores to get my cotton shirts...please please consider this issue..Thank you...I love Talbots Jackie Gagliardi [protected]@verizon.net

Desired outcome: 100% cotton shirts

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Talbots Talbots Disappoints Canadian Customers with Hidden Fees and Poor Customer Service

I'm from Alberta, Canada and I recently received a coupon/flyer from Talbots offering 25% off and free shipping. I was excited to take advantage of this offer and ordered two sweaters and a scarf from their website. However, I was disappointed to find out that the prices were in US dollars and that the items would be shipped from the US. To make matters worse, I was hit with a bill from FedEx for $44 in customs and taxes.

When I called Talbots customer service to inquire about this, the representative told me that it was clearly stated on the invoice and website that I would be responsible for any customs/duty/excise taxes. However, I had my paperwork in front of me and I couldn't find any mention of this. The representative then told me that I could return the items to my local Canadian Talbots and they would reimburse the FedEx bill or send me a cheque. I was shocked that they had a procedure in place for this and that other Canadians had experienced the same issue.

I decided to call my local Canadian Talbots to confirm if this was a common issue and unfortunately, it was. In the end, what I thought was a bill for $142 turned into $227.67 plus the time I spent dealing with this issue. I was extremely disappointed with Talbots and I will never order from them again.

Overall, I think Talbots needs to be more transparent about their pricing and shipping policies for Canadian customers. It's not fair to surprise customers with unexpected fees and then have a procedure in place to deal with it. I hope they take steps to improve their customer service for Canadian customers in the future.

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Talbots Talbots: Clothes that Fit and Flatter for the Over 35 Crowd

I gotta say, I've been pretty happy with Talbots. Yeah, they might be a little pricey, but it's worth it to have clothes that actually fit regular folks like me. I usually wait for one of their red tag clearance sales to snag some deals. I've given up on all those fancy-pants designer brands because their styles just don't work for most people. Let's be real, only like a quarter of the population can actually rock those looks.

Working in retail has shown me that most people don't wear clothes that flatter them. I've seen way too many butts and way too many ladies wearing bikini tops that just don't fit their bodies. Come on, ladies, think before you dress! If something fits, ask yourself if it actually looks good on you. I've noticed that a lot of women wear clothes that just aren't doing them any favors.

Personally, I hate clothes that draw attention to one specific part of the body. And don't even get me started on those hoochie outfits that some women wear. They wonder why they're getting stared at all the time, but it's because they're basically half-naked! And then they act surprised when people are checking out their butts all day. Newsflash, honey, if you're not wearing any underwear and half your butt is hanging out, people are gonna look. It's just disrespectful to society.

Anyway, Talbots is great because their clothes are designed for people over 35. I'm happy to have found a store where I can actually find clothes that fit me well and look decent. It might cost a little more, but it's worth it to feel confident in what I'm wearing.

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Talbots Disappointing Experience with Talbots: Backorder Issues and Poor Customer Service

I recently made a purchase on Talbots.com during the Black Friday sale. I was excited to receive my order, which included a black and red pop tartan jacket. However, after waiting for some time, I received an email stating that the jacket was on backorder. I was given the option to wait, which I agreed to each time. However, after several emails and a call to customer service, I was encouraged to cancel my order. The customer representative informed me that the jacket was not available in any of the stores, despite me telling her that I had seen it at the Bellevue Sqr. Store.

I had originally decided to order online because I felt pressured by the store manager to open a Talbots credit card, which I did not want to do. I was belittled as a result, which made me feel uncomfortable. After expressing my concerns to Talbots customer service, I received an email stating that the manufacturer was no longer making the jacket. However, when I visited the Bellevue store on December 29th, I saw the jacket that I had wanted, in different sizes, including my size. I was told that it was no longer available, which made me feel like I had been lied to by Talbots out of spite for my feedback.

Furthermore, the gloves that I had ordered split between two of the fingers after only wearing them twice. I decided to keep them because it would have cost me money to ship them back. Overall, I was disappointed with my experience with Talbots. I felt like I was given the runaround with the backordered jacket and that I was not given the opportunity to purchase it at the Black Friday price. The gloves were also a letdown, as they did not hold up after only two wears. I hope that Talbots can improve their customer service and quality control in the future.

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Talbots Disappointed with Talbots: Poor Quality, Inconvenient Online Shopping, and Frustrating Returns

I used to be a big fan of Talbots clothes, but lately I've noticed a serious decline in the quality of their clothing and the convenience of their online shopping. Unfortunately, I was given an expensive gift card for Christmas, and I decided to use it to buy an okay dress and some shoes to go with it online since many of the items I wanted weren't available locally.

I received an online confirmation of my order, and four days later, I got a statement saying that both items had been shipped. However, two days after that, I received another notice saying that they didn't have the dress I ordered, but the shoes were on their way. I was disappointed that the gift card wasn't credited, and they said they sent me a merchandise card for the returned amount. They apologized for deducting the amount from my card without having the merchandise. It's been over eight days, and I still haven't received the card or the credit that I already paid for.

I'm returning the shoes, and they're giving me another merchandise credit card because they won't reload the gift card. Since many of their items are online and not available near me, I'm limited in what I would dare buy from them sight unseen. The merchandise is often poorly constructed, and the materials are of low quality, and the fit varies. Returns will only result in another merchandise card, which is frustrating.

To make matters worse, there is NO market for Talbots cards on the gift card exchange. I may return it to the giver and say, "thank you, you enjoy it." Overall, I'm disappointed with my experience with Talbots, and I don't think I'll be shopping there again anytime soon.

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Talbots Poor Customer Service at Talbots Store in South Windsor CT

My hubby went to Talbots store in South Windsor CT to get me a Christmas gift. He knew the skirt I wanted but needed some help picking out a sweater to complete the outfit. Unfortunately, the salesperson treated him very rudely. She rolled her eyes and sighed loudly when he asked for help finding a sweater, and he got the impression that she was very annoyed with him. He felt embarrassed to be there. My hubby is a very kind and sweet man who never complains about people and always sees the best in others. It must have been pretty bad for him to not have any positive thing to say. When he came home and told me how embarrassed he was, I was appalled and hurt on his behalf. His actual words were, "I see what you mean about that store."

There have been many times I have been treated in a condescending manner at that store, or have felt that they just didn't have time for me. My hubby was actually prepared to buy several things, but left with only the skirt. The salesperson did not even look at or speak to him while ringing up the sale but was talking with other salespeople. She handed him the bag without looking at him or saying thank you or goodbye, and then she walked away. I have often left this store thinking that I will not go back, but because it's the closest one to me, I eventually do return. I now think it may be worth it to drive further away in the hope of being treated more respectfully.

In fairness, I would like to say that there was a day when my birthday discount was honored even though it was 1 day late. I so appreciated that grace. However, it is unfortunate that this one positive experience was overshadowed by the many negative ones. It is important for businesses to treat their customers with respect and kindness, and it seems that this particular Talbots store is lacking in that area. It is a shame because Talbots has a reputation for quality clothing and classic styles, but if the customer service is lacking, it may not be worth it to shop there.

Overall, my experience with Talbots has been mixed. While I appreciate the quality of their clothing and the classic styles they offer, the customer service at the South Windsor CT store leaves much to be desired. It is important for businesses to treat their customers with respect and kindness, and I hope that Talbots takes steps to improve the customer service at this particular location. Until then, I may have to look elsewhere for my clothing needs.

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Talbots Disappointing Customer Service Experience with Talbots: Unwilling to Help Find a Solution

I gotta say, I'm pretty bummed out about my experience with Talbots today. I got an email saying that my order couldn't be fulfilled because of a sudden surge in demand, so I called up customer service to try and find an alternative. I was looking for a pair of PA*** shoes in indigo blue, size ten. I wanted to try ordering a 9 1/2 in the same color, just in case it fit better, and also a size ten in the color sand. I also had two other pairs of shoes in my order.

But when I talked to Whitney and Lance, they weren't willing to help me out at all. They wouldn't honor the price I paid for both pairs of shoes, even though it was Talbots' mistake that caused the problem in the first place. If I had known my size wasn't available when I placed my order, I would have done things differently. But they didn't want to hear it, and they wouldn't work with me to find a solution.

It's pretty ironic that Talbots' website says "Providing exceptional service is our priority" and "It really is all about you," because that's definitely not how I felt. The reps were short and unfriendly, and I was so frustrated that I ended up canceling my whole order. I'm 37 years old, and I can tell you right now that I won't be ordering from Talbots again. And I'll be sure to tell all my friends and family about the terrible service I got.

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Talbots Talbots: Needs Improvement in Return and Inventory System

Talbots is a store that I have been shopping at for a while now, but I have noticed some issues with their return and inventory system. As someone who works as a Process Manager for a fortune 50 company, I can see that if Talbots doesn't improve soon, they may have to close their doors.

I recently purchased two shirts online at 70% off, but when I received them, they were too big. I went to the store to exchange them, but they were out of stock, so I had to order them online again. This ended up costing me an extra $6.00, and I lost my 70% off sale and my 10% off birthday discount. It took me 37 minutes in the store to get this sorted out, and I was not happy about it. When I called customer service, they would not refund me the difference.

There are several major flaws with Talbots that need to be addressed. For example, I don't want to use credit cards to get free shipping, and I don't understand why they can't offer in-store pick up. It would be more cost-effective for them to do this, and it would save me time. Also, why can't they do an even exchange instead of refunding and repurchasing? This is just inefficient.

Another issue I have with Talbots is that they don't offer the same lower cost for a return item if the item costs more today. This feels like a bait and switch to me. The checkout process is also slow, and there are too many chatty old ladies working there.

Overall, I think Talbots needs to become more fluent, nimble, and competitive in their return and inventory system. They need to stop running their brick and mortar stores as individual businesses and start working together as a team. If they don't make these changes soon, I will be taking my business elsewhere. I will be sticking with Macy's and Amazon Basics line from now on.

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Talbots Disappointed and Embarrassed: My Recent Experience at Talbots

I've been shopping at Talbots for a long time now, around 20 years, and I've always been a big fan of their clothing. I've spent a lot of money on their merchandise over the years, and I've even recommended the store to my family and friends. However, my recent experience at the store has left me feeling disappointed and embarrassed.

I had to return a few items that I had purchased on sale, but I made the mistake of removing the tags before returning them. When I went to the store to return the items, the first employee who assisted me was not very friendly. She seemed annoyed and rolled her eyes when I explained the situation. She told me that she couldn't do anything without the tags and had to get the manager.

When the manager finally came out, she was not much better. She told me in front of everyone in the store that I would be getting "the speech." She explained that once the tags are removed, the items are no longer returnable. I had no idea about this policy, and I felt embarrassed and foolish. The manager then said that she would make an "exception" this one time, but that it would be recorded on my "profile." I felt like I was being punished for making an honest mistake.

While they were processing the return, I decided to put back the clothes that I had intended to buy that day. I was so embarrassed that I went out to my car and cried. I felt like I had lost an old friend.

I don't understand why Talbots would treat a loyal customer this way over a few items without tags. Is it really worth losing a good customer over something like this? I feel like the store no longer cares about its customers. I've paid off my Talbots credit card, and I won't be returning to the store. It's a shame because I used to love shopping there, but now I feel like I can't trust them anymore.

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Talbots Talbots: From Timeless to Trendy - A Disappointing Shift in Style

Talbots used to be my go-to store for classic clothing, but lately I've noticed that some of their items are no longer timeless. It's a shame because that's what drew me to them in the first place. Nowadays, they seem to be adding too many frills and strange prints to their clothing, which is not my style. When I see peasant skirts and unnecessary fufu on items that I would normally buy, I head straight to Dillard's or Macy's.

Another thing that bothers me about Talbots is their "buy one, get one half off" promotion. As a former teacher, I know that this is just another way of saying that it's only 25% off. And when you consider how expensive their clothing is, 25% off is not much of a discount. They try to make it seem like you're getting a better deal, but my friend's husband who works in advertising says that this is a common gimmick that stores use.

I wish Talbots would go back to clean lines and classic styles that stay in fashion for years to come. They seem to be following trends too closely, which means that you have to keep coming back every year to buy what's "in style." Personally, I prefer to shop at Dillard's, Macy's, and Ann Taylor, where I can find classic pieces like pencil skirts and white silk blouses that are often on sale for 40-50% off. I just Google their sites and search for what I need. For example, I recently found a pair of classic red pumps on a competitor's site for $38 (on sale with a coupon) that were originally $148.00. And they offered free shipping too! The heels were 2 3/4" and made of leather - perfect for me.

I think it's important to shop around and not limit yourself to just one store. Each store has its own strengths. For example, I wish Talbots would add a little spandex (2-3%) to their classic cotton tops to help them hold their shape better. Chico's does this, and their tops last a long time and hold their shape.

As for fashion trends, I don't understand the cold shoulder or drop shoulder looks. They don't flatter most women, in my opinion. And wild prints on leggings make a person look like walking wallpaper, as I overheard some ladies say. I prefer classic styles that never go out of fashion.

In conclusion, while I still shop at Talbots occasionally, I find myself going there less and less. My advice is to never limit yourself to just one store. You never know where you might find exactly what you need. And when it comes to the drop shoulder look, it reminds me of someone in middle school home economics class who had their pattern off. A lady should always look like a lady.

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Talbots Disappointing Service and Quality at Talbots: A Customer's Review

I went to Talbots on Saturday and used their "reserve in store" feature to get four items that were showing as in stock in the store I wanted to go to. I got a confirmation email that the reservation request had registered, but I didn't hear anything else from the store. The next day, I decided to call the store to see if they had any updates. The associate I spoke to had no idea what was going on and was very defensive when I read the item numbers to her. She said that if I didn't get a confirmation email that they had the items, I should assume they didn't. I think the store should have entered a response in the system that would trigger an email to the customer. The manager eventually called me back two hours later and told me that two of the items were available. I went to the store on Memorial Day and tried on both items. I ended up buying one of them.

Of the other two items, one was in the store in a different size, but it was so cheesy that I wouldn't have bought it anyway. I did make several additional purchases, but many of the items I tried on were sloppily made. The designs were not centered, and the stripes were not matched. I also asked the manager if it would be possible to search Talbots for a specific sweater that I had found on the selling floor, but in a different size. She said she would be glad to look it up, but when she came back, she told me that it was all sold out in every size. When I got home, I looked it up online, and there was plenty in stock in most sizes, including the size I wanted, so I ordered it online.

I also asked the manager if they had a black pencil skirt, but she said they only had A-line skirts. I made one last tour through the store and found a pencil skirt that fit my needs. It was well made and a good fit.

I have been a long-time customer of Talbots for over 35 years, but I was disappointed with the level of service and the quality of the items in the store. I think Talbots should give us customer service and quality control that we can count on. It shouldn't be so tiresome and frustrating to shop at Talbots.

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Talbots Customer Reviews Overview

Talbots is a popular women's clothing brand that has been in business for over 70 years. The company is known for its classic and timeless styles that cater to women of all ages and sizes. Talbots has received numerous positive reviews from customers who appreciate the quality of their clothing, the excellent customer service, and the wide range of sizes available.

One of the most notable positive points of Talbots is the quality of their clothing. Customers rave about the durability and longevity of their purchases, with many items lasting for years and still looking great. The company also offers a wide range of sizes, including petite and plus sizes, which is a huge plus for many women who struggle to find clothing that fits well.

Another positive point of Talbots is their excellent customer service. Customers report that the staff is friendly, knowledgeable, and helpful, both in-store and online. The company also offers free shipping and returns, which makes it easy for customers to try out new styles and sizes without any risk.

Overall, Talbots is a highly respected women's clothing brand that has earned a loyal following of customers. With their focus on quality, customer service, and inclusivity, it's easy to see why so many women love shopping at Talbots.

Talbots In-depth Review

In Summary: Talbots is a well-established retailer known for its classic styling and broad range of sizes, including petite and plus options. The brand maintains a reputation for quality and durability, though prices can be on the higher side. Sales and promotions offer good value for money. The website is user-friendly, and customer service is responsive, with a straightforward return policy. Shipping and delivery are reliable, and the brand offers a loyalty program. Talbots also shows a commitment to social responsibility. While some may find the styles conservative, the brand is a go-to for many looking for timeless pieces and a pleasant shopping experience.

Company Overview: Talbots has a rich history as a classic American brand, offering timeless women's clothing and accessories. Their mission emphasizes quality, consistent fit, and unbeatable service, targeting a demographic that appreciates classic design and a refined shopping experience.

Product Range: Talbots boasts a wide variety of clothing and accessories, catering to a range of occasions from casual to formal. They are inclusive in their sizing, offering petite, plus, and even plus-size petites, ensuring that women of all shapes can find their perfect fit. Seasonal collections and new arrivals keep their offerings fresh and in tune with current trends while maintaining their classic aesthetic.

Quality and Durability: The materials and fabrics used by Talbots are generally of high quality, contributing to the durability of their products. Craftsmanship and attention to detail are evident in their clothing, and customer feedback often praises the longevity of their purchases.

Pricing and Value for Money: Talbots' pricing can be on the higher end, but many customers find the quality justifies the cost. The brand frequently runs sales and promotions, which provide excellent value for money and make their products more accessible compared to similar brands.

Website Usability: The Talbots website is easy to navigate, with clear categories and filters that help customers find what they're looking for. Product presentations are accurate, with images that reflect the true color and fit of the items.

Customer Service: Talbots is known for its responsive customer service, with multiple channels including phone, email, and chat. Their return and exchange policies are customer-friendly, making shopping with them a low-risk endeavor.

User Experience and Reviews: Customer testimonials and ratings are prominently displayed, with common praises focusing on fit and style. Complaints are typically around sizing inconsistencies or fabric quality, but overall satisfaction trends are positive.

Shipping and Delivery: Talbots offers various shipping options, with costs that are competitive within the industry. Packaging is secure and items are delivered in a timely manner, with many customers expressing satisfaction with the reliability of the service.

Returns and Exchanges: The return process is straightforward, with clear guidelines and timelines for refunds. Customer experiences with returns are generally positive, citing ease and efficiency.

Loyalty Programs and Incentives: The Talbots Rewards program offers benefits such as points on purchases and exclusive offers, enhancing the value for repeat customers and incentivizing loyalty.

Store Experience (for brick-and-mortar locations): Talbots' physical stores are well-maintained with a pleasant ambiance. Staff are typically knowledgeable and helpful, and the brand often hosts in-store events and promotions that enhance the shopping experience.

Social Responsibility and Sustainability: The brand takes steps towards ethical sourcing and manufacturing, with environmental initiatives that reflect a growing commitment to sustainability. Community involvement and charitable actions are part of their corporate ethos.

Online Community and Social Media Presence: Talbots engages with its customers on social media platforms, offering quality content and frequent updates. Customer feedback on these platforms is generally positive, with the brand actively interacting with its audience.

Brand Reputation and Industry Standing: Talbots holds a solid position in the market, known for its classic style and quality. While it may not be as competitive in trendiness as other brands, it maintains a loyal customer base and is recognized for its consistency and reliability.

Final Verdict: Talbots is a reputable brand that offers high-quality, classic clothing. It is ideal for customers seeking timeless pieces and a comprehensive size range. While prices are higher, sales and loyalty rewards balance the value equation. The brand's commitment to customer service and social responsibility further solidifies its appeal. Overall, Talbots is recommended for those who value classic styling and a dependable shopping experience.

How to file a complaint about Talbots?

Here is a comprehensive guide on how to file a complaint against Talbots on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, positioned at the top right corner.
3. Writing the title: Summarize the main issue with Talbots in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with Talbots, including key areas of concern, any transactions, steps taken to resolve the issue, personal impact, and the company's response.
5. Attaching supporting documents: Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Ensure your complaint is clear, accurate, and complete before submitting.
8. Submission process: Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Talbots on ComplaintsBoard.com.

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Contact Talbots customer service

Phone numbers

+1 (781) 741-4066 +1 (212) 841-1845 More phone numbers

Website

www.talbots.com

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