T-Mobile USA
Reviews and Complaints

Damaged mobile returned but they received empty box and charged us for the damaged handset. The service is very disgusting as they steal the mobiles and charge you for damaged handsets even it is insured. And the provider threatened us to pay in full or service would be discontinued.

The phone was posted in aug 2023 and we were told they got empty box with out the handset in it? Strange how can this happen... They did recieve the prepaid box... But no hand set... Who is responsible for the loss of the broken damaged handset iphone wirth $650.00

I am a senior citizen, 77 years of age. I am trying to lower my monthly payments for streaming, cable and cell phone services. I purchased T-Mobile cell phone service on 9/01/23 because of its promotion offer. The offer said I would receive Netflix and Apple TV streaming services for life and the streaming services came without ads. The inclusive monthly price for the cell phone plan and the promotional products is $70 a month. I double checked the following day to make sure the steaming services came without ads and was told by customer service they did not. On or about September 7, I received the SIM card to insert in my phone. I went to a T-Mobile for help since I am unable to insert a SIM card because of an injury. I then went to T-Mobile's website to link my account to the Netflix and Apple TV streaming services without ads promotion. The website indicated I would have to pay an extra $11 for Netflix. I am unsure about the additional cost for Apple TV. I called immediately and was told that the staff information was that the information the staff had was that the streaming services were without ads even though linking to the services said otherwise. Since I was mislead about the promotion, on or about September 7, 223, I called customer service to cancel my plan. To go to another carrier I was told I needed a transfer pin. When I tried to obtain the pin, I was told I could not do so for 30 days. At no time, was I informed that I could not cancel service for 30 days. I was told this was their process and although I was not apprised of this fact, no one could override the process. I would never had obtained T-Mobile's cell phone plan without the the promotional offer described above. I

I do not have any of T-Mobile phones or sims card installed in my wireless phones and never have. I acquired in January of this year and had them mail me the SIM cards. I was charged $45 for the cards and was told that I would not see anymore charges until I activated my phones. Since then I have been being charged $185 a month. I have been ill and have not been checking my credit cards,which was a big mistake. When I called T-Mobile today I was told that they would do an investigation into the matter but said nothing about refunding my money. I am so stressed about this that it has really affected my health. Please stop this company from ripping people off. My bank is starting a fraud investigation against them and hopefully someday I will get my money back It’s over a thousand dollars.

I closed my account over a year ago. I was owed about $25 in overpayment that was acknowledged in my last bill. T Mobile never reimbursed me despite trying several times and talking to multiple people over several calls and visits to the actual store. At this point, I have given up trying since I don't want to waste any more time doing this. I just wanted to share this so others know what can happen if you close your account.

T-Mobile Customer Relations

PO Box 37380

Albuquerque, NM [protected]-Mobile

Re: Account # [protected] Rodrigo Caicedo

After being a T-Mobil customer for many years and paying always on time my bills, I decided to switch to another provider for economic reasons; I went to one of your stores at Presidio Shopping Center in Fort Worth, Texas to verify that everything was cancelled, and no balance was due, and they informed me that everything was OK, and no balance was pending.

One month later I found looking my credit report that there was a balance of $74.00; I called customer Service and the clarified me that was a service balance that was not posted at that time, I agreed and paid it over the phone, and they told me that with that payment I have no other balance pending on my account.

Now, after three months of being out of T-Mobil, I received a collection “delinquent, Suspension” letter saying that I have to immediately send a payment for $326.44.

I called the number on the letter [protected] and they simply told me that they cannot talk to me until I pay the balance on the letter just because you say it’s outstanding, without questions or explanations or go to one of your stores to discuss it.

I went yesterday to the same store at Presidio Shopping Center in Fort Worth, TX; The person there called customer service and they told me that the charges are for $180.00 balance on my wife iPad plus a balance on a NOKIA telephone plus the Nokia line that is still active; I told them that that Nokia line was cancelled months ago because was for my mother in law that was 95 years old and never used, she was not able to handle and at the same store they told me was cancelled and as the equipment was free so I can dispose it.

I am willing to pay the balance of the iPad even that was never bring to my attention, but I am not willing to pay for a line that you can verify was never used neither late charge nor interest.

I never hide myself from you and was never contacted in the proper way.

Let me know how to settle this.

Rodrigo Caicedo

[protected]

[protected]@gmail.com

8701 Landergin Mesa Dr. Fort Worth, TX 76131

I'm angry because, wound up making someone think I was ignoring them. I occasionally did some repairs for someone and they tried contacting me and sometimes I would get the texts. I would answer back but they weren't getting them and individual thought I was ignoring him. I tried many times to get it resolved with T-Mobile but, they never could. Texts I was sending to another person in same township also wasn't getting my texts and just plain didn't revieve them. This provider really got someone to ignore me even when I called the individual left voicemail and explained what was going on but, apparently he wasn't buying it. Moved over to the top dog provider, just couldn't put up with this any longer.

I previously had identity theft that was a result of T-Mobile mistakenly linking am old iPhone and account to a brand new line, phone and number in which no data was ported or transferred to. The previous phone had broken but was hacked into and the linking of accounts allowed the new phone to be compromised and through that my identity was stolen. The new phone was being remotely accessed and my mobile banking app with face recognition was disabled and all personal information was used to access all my personal information, accounts and information leaving me at a 20k loss and in debt. The phone couldn’t be reset and I was never able to regain my identity. This was in 2021. I left T-Mobile and started a new plan with Verizon. Then as a curtesy, my family offered me to join their family plan in June 2023. I was very reluctant to do so after my experience but did. I went to the Palladio T-Mobile in Folsom California where I had a new iPhone 14 pro shipped to. When we arrived at the store, I paid the activation and taxes and the associate went to get the new device. He asked if I wanted to keep my number and I was hesitant to give a response and finally said I was not sure if I’d keep the number but for now, it would be okay to use just to turn on the line for calls and messages. He then told me the new phone would take a few minutes to turn on and I asked if I could run across the parking lot for a gift card in time for the phone to be running. He said yes. I returned and was horrified when I saw my brand new iPhone 14 pro was an exact clone of my previous phone. I was Shocked that the Apple ID, all apps and data and even my security settings had all been moved to the new phone without my authorization. The data on the new phone was full! I immediately asked him Why I was looking at my old phone which was even laid out exactly the same on my Home Screen and he said he just assumed I wanted everything moved over. I told him the old ID was compromised and I did not want him to do that! The number was all I have permission for. I then attempted to factory reset the phone but couldn’t due to a 26 digit encryption! I went to Apple and they advised the carrier had incorrectly set my phone up and transferred a virus embedded in the settings and I needed to get that 26 digit encryption code and remove my device from it. Upon finding that code, I went into T-Mobile and asked them to reset the phone to brand new. However, because the ID is an “alias” and connected to numerous other Apple ids, the new phone will not allow me to create a new Apple ID as it says it has reached it Max. My identity is now compromised again and the store has not wanted to help me in remedying the issue. Corporate locations have tried to talk to the manager of this store at Palladio but the manager Nikki has been very rude, refusing to take my calls and representatives have hung up on me. I’m at a loss and my phone is completely allowing for my security and safety to be left open for harm again. I am begging for help

My T-mobile billing date was on 4-12-23 for billing cycle 4-19 thru 5-18.

Because I was going to cancel service on 4-18, which I did, I did not authorize payment on 4-12-23.

So, the system sent a bill saying that I owed for 4-19 thru 5-18.

T-Mobile bills in advance and not in arrears. I was never in default.

I have tried to resolve this with T-Mobile via phone but because I no longer have an account and do not know the secret 16 digit password they said they gave me, they cannot access my account.

I live in Alaska now so there are no T-Mobile stores here.

I wrote them last month with the bill they sent me but now I get another one.

I don't want to sue them but I will if they dont stop harrassing me.

I have disputed the charges and mailed the lattest bill to T-Mobile.

Leonard Lamb

Anchorage, AK 99508

I ported over 3 lines phone payed off they ask me why I’m leaving I founded a cheaper company and I have no service the guy showed me how to get my transfer pen I also told him that the other company said unlock the phones he then said you have a bal I said isn’t my phones payed off so how you locking a phone I own I said you can’t hold me against my will he stated they will be unlock it was a lie I called thrm back she says you have too pay your pass bal I said how you go not unlock and now I don’t have no phone this is how I clock in for work they wouldn’t even turn it back on they need to stop playing with people they the worst company I have ever dealt with they need too stop trying too keep people when they phones are payed off.

Since T-Mobile forced me to get their 5g phone as my previous phone was no longer supported the service I have received as a prepaid customer has gone downhill. I have been a customer for roughly 19 years. I originally was on their monthly service, but after several years my need for that service dropped and I switched to their pre-paid plan where you can select a payment type for so many minutes that would last for the year and as you renewed any unused minutes would go on to the next year. My usage kept dropping over the years to where I was using their lowers renewal for the year as the phone was now only an emergency phone. Today when I renew my service online my $80 dollars credit is now gone and instead of adding that amount back to my account with the renewal fee, they tell me they can only give me back the 80 dollars if I switch to their regular plans as my legacy plan is now not supported. I pressed the issue with wanting to talk to a supervisor as I have had many, many issues with games that the first-tier customer support plays and he told me the same thing, but that he will have to escalate the call to another department and if they approve reinstating the 80 dollars back on my account, I will see it credited back in one to two days. The call takes on prepay including the manages have played games and have added or removed services from me. I feel a class action lawsuit should be started against T-Mobile for their dishonest practices and outright theft.

T-Mobile has lost another customer, due to Overcharging, Broken Promises, Poor Customer Service and A Senior shouldn't be treated this way... Nobody should! Charged me for $105- for back copies of my own bills, then did not send anywhere near what I paid for, an hour on phone, 6 times on hold, finally Supervisor Lexy said within 24 hrs it'd be resolved... It wasn't, its not, and T-Mobile's not caring just cost me more $$$ than you can imagine. Shame on you, Angelo & Lexy.

When T-Mobile refused to give the $5 discount for autopay, when using a credit card rather than a debit, I called and here is what happened. I was told that yes, I could continue with the credit card, since I do not own a debit card, and I will not let them take money from my bank account. I was assured that I would continue to get the $5 discount. It was a lie! When I was notified that I lost the discount and would be paying $5 more...well, I called 611 again. I was on hold or with inept cs for over 1.5 hours! I was told that there was no record of the assurance that I could continue with the current payment process. (I do have the record saved and they still refused to give the autopay credit) I even identified the customer service person (who assured me) and was told that she wasn't truthful with me! Wow...I was told they would open an investigation on her rather than honor her commitment to me!

Now, I am looking for another mobile provider because I have been lied to about the autopay discount remaining the same, both when I signed up and when I complained that making us change from credit card to debit card is just disguised as a price increase for tmobile.

Fraud college graduation Manager, Migrations Customer Advocacy & Trex at T-Mobile . Kay McCabe is a Manager, Migrations Customer Advocacy & Trex at

T-Mobile lyied on her job application for your company. No college degree from CCA.

Her other name

Kay Lynn Mccabe-Abram Ms Kay live with the dude that shot me a few years ago at her house using her gun He is a menace to society She been given him every body TMobile info he is after

https://www.westword.com › news › update-on-fredrick-abram-5850993

Update on Fredrick Abram | The Latest Word - Denver Westword

It’ll be at least another year before Fredrick Abram sees freedom. The 31-year-old Denver native grew up gangsta. He was one of the first Tre Tre Crips back in the 1990s and is now serving

The RockyMountainWay LLC

Company Number

[protected]

Status

Good Standing

Incorporation Date

24 April 2023 (3 months ago)

Company Type

Limited Liability Company

Jurisdiction

Colorado (US)

Agent Name

Kay Lynn McCabe

Agent Address

2360 Dayton St, Aurora, CO, 80010, US

EDENWORKSCLEANING SOLUTIONS LLC in Aurora, CO -

May 20, 2023The Registered Agent on file for this company is Fredrick Latha Abram Jr. and is located at 2360 Dayton St, Aurora, CO 80010. The company's principal address is 2360 Dayton Street, Aurora, CO 80010

my daughters went on a cruise and on the 1st day of the cruise, they got a message from t-mobile to #7664 and deactivate the service which they did and i called t-mobile to make sure we did what was asked, the next day i get a message from them saying one line has used 299.00 in calls and the 2nd line 160.00 in charges, i called t-mobile again and the rept told me to wait until after the cruise and i would get a credit not to worry about it. the next day i got a message saying the 1st lines was at 799.00 and 2nd line was at 670.00, i called tmbile again and the rept told me to have the girls to but phone on Airplane mode, I contracted them and told them what t-mobile said, she also told me she was working on my account and she would call me back at 10am to make sure i reached the girls and they put the phones on airplane mode. she never called back. so now they are back off the cruise, i contacted t-mobile about the charges they are now saying they are unable to help me. after i called them everyday regarding the bill. what should i do?

I purchased iphone 14 in may. Service had sucked since. Dropped calls constantly. Hardly ever received or delivered emails. Only 1-2 signal bars at all times and I live in the city 3 miles from their store. Went to store and cory said let me swap out your sim card, ill be right back. Try it, that was most likely the problem. Still sucked. Paid off my phone and went back to att with my recently purchased phone. Got all set up and I asked the at&t rep what about sim card replacement and was told iphone 14 doesnt have a sim card. Cory at t-mobile is nothing but a lying [censored]

Today, July 19, 2023. The company is charging a ridiculous in-store payment support charge. It makes no sense when a customer is paying for their bill.

Everything doesn’t have to be through the app. Please bring back good old customer service. This will reduce head counts across the company in the near future.

I’m at t mobile store 7422.

It makes no sense.

Paid for IPhone 100% up front, we had the phone over a year and had never been late on a payment. T Mobiles own unlock policy says if you meet this criteria unlocking your phone is free of charge. When we went to have it unlocked they said there was a 46.00 finance charge on the phone, even though we paid for the phone in full at purchase. They couldn't very well explain the charge. I was very specific when purchased. "I don't want to owe anything on this phone." Nothing but the monthly plan charge. I was assured there would be no other amount owed. The first month they billed me a phone payment, which we had to go get straightened out. As I said we have had the phone over a year and meet all criteria for unlock. So they wanted to charge me 46.00 and the next plan payment 35.00, which wasn't even due yet, before they would unlock the phone. These people do not honor their own plan nor their word. Straight up THEY LIE! These people and their crooked plans are not trustworthy nor honest. The network hasn't been that great with many instances of dropped network, honestly it has not been that great. I would say do not trust T-Mobile any further than you can see them, THEY LIE! Look for another carrier. Don't waste your time.

I had T-MOBILE service for many years. I cancelled the service in February 2023 explained to the rep that I was going to port 4 of my 5 lines. I explained that I wanted that bill to be the very last bill with them. T-MOBILE failed to cancel the last line and now they want money from me. I had to pay $90.00 bill from T-MOBILE due to their employee's ERROR. This isn't fair for a huge company to threaten legal action for the little man making us pay our hard earned money due to their fault. NOT FAIR..

I have been a customer of T-Mobile for about 20 yrs. I have been satisfied with the service until now.

I have a galaxy fold 4. My phone stopped working. It first started that it did not pick up the wifi. Then it was that it was not charging. I did a factory reset to but it did not solve the problem.

On JUNE 30th: I called T-Mobile customer service and since the phone is under warranty they said that they will send me a new phone. About 2 days later my phone stopped working all together.

I went to a T-mobile store to see if they had a loaner phone but they said that they did not.

I came back home and my wife had an old phone around (about 4-5 years old). I decided to start using this phone in the meantime. This phone is very slow but at least I am not without communication.

I called today JULY 10th to find out the status of the phone since I really need my phone, and I was told that it was backordered. I will NOT GET IT UNTIL after July 22nd.

NOW HERE IS MY ISSUE

- As I am speaking to the representative he tells me that they cannot send me another phone since the order for the phone is already in process.

- He is calling different stores and they do not have a loaner phone.

- Since he didn't find any loaner either, he was going to send email to samsung and find out if he can get me one and he was going to get back to me IN ONE WEEK. ( I told him that it cannot be on the 20th since I am having surgery that day)

- They cannot send me any phone in the meantime.

- If I didn't find this old phone then I would be with NO PHONE until after July 22nd.

WE ARE IN 2023!

I am dumbfounded to find out that this company cannot send me any phone for me to use while I get the one that it is backordered.

I have 3 little kids at home and if I didn't find an old phone I would not have any form of communication.

My best option (AS I WAS TOLD BY REPRESENTATIVE) would be for ME TO BUY ANOTHER PHONE.

THIS MAKES ME WANT TO SWITCH TO ANOTHER COMPANY THAT MAYBE KNOWS HOW TO TREAT CUSTOMERS BETTER.

I AM APPALLED BY THIS SERVICE. I WOULD THINK THAT TMOBILE WOULD HAVE A BETTER SYSTEM.

I am sure I am not the only customer with this issue.