Sunuso Energy’s earns a 4.4-star rating from 7 reviews, showing that the majority of customers are very satisfied with solar energy solutions.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Sunuso Energy - Estafadores!!!
En el mes de Septiembre 2023, llego a casa un volante ofreciendo una ayuda económica para pagar el recibo de la energía, llamamos y contestaron de un "Programa Latino" del cual éramos los elegidos afortunados (dicen ellos), quienes trabajan para una compañía llamada SUNUSO ENERGY quienes nos ofrecieron la instalación de paneles solares en casa con...
Read full review of Sunuso EnergyFast and professional
Fast and professional. I signed my contract with them on February, 28 of 2020 and yesterday (X-X-XX) I received an email from PG&E advising I was now able to turn on my system. Shortly after I received the email, Luis, who has been answering all my questions in a timely manner, calls me to guide me on how to turn on my panels.
I really believed all related with my system was going to be halted due to current pandemic, but that was not the case with this company. Great work guys and right on time, summer just arrived!
I have been wanting solar panels since I purchase my home in 2017 and finally had them installed February this year
I have been wanting solar panels since I purchase my home in 2017 and finally had them installed February this year. By April I was turning on my 12.000 KW system. Long story short, I received my bill for the month on May an was excited to see I had produced 1602 kwh and only consumed 967 kwh. It takes basic arithmetic to find out I gave back 635 to the grid! Going solar has been the smartest purchase I've made and I am grateful to Sunuso Energy for making this whole process easy to understand. Luis spent approximately one hour on the phone answering all my questions. I know more about about my solar panels than I do about my car! I want to thank the installation crew as well. Over all very happy.
I want to give many thanks to this company for everything!
I want to give many thanks to this company for everything! I have been wanting to install panels for a very long time but I felt it was unnecessary because I did not think I payed too much for electricity. Christina however, was very patient and professional when answering all my questions and concerns and honestly helped me make up my mind. I've had other bids but nothing felt right or was convincing. Christina is passionate *** clean energy and is equally passionate *** helping homeowners save money while investing. Now I pay only my bill from the finance company which is half of what I was paying before solar, and, *** I add, I owe more on my car than I do on my panels (and I am paying for something that is mine and does not loose value over time!) I mean really! That is not all. From the moment I signed with Christina to the final application that was submitted for my system to be granted permission to be turned on, took less then 2 months. The young man who was In close contact with Christina and my self was also very professional and savy. He was in charge of the actual work and took care of all issues that arose. There was an issue with pluming per the inspector (unrelated to my panels I think), and Luis took care of it right away. Also, thanks to Brandy who submitted all the documents required for the final step. She helped me understand what It all meant and would update me with calls and emails. Thank you all!
Sunuso Energy Complaints 3
After completion of contract, Sunuso has not finished the installation of solar services
After completion of contract, Sunuso has not finished the installation of solar services. Months have passed *** and they continue to ignore the job. Our contract to use Sunuso solar services was completed on October 3rd with Consultant Leomar Campos. The contract included signing onto a loan service to pay for the initial installation of the solar panels. The installation was supposed to be done by November, however, it is still incomplete (as of May 21st). We have reached out every week, multiple times a week and have gotten nowhere. Their rep *** routinely sets up dates to complete installation but the company's employees never show up. Consequently, we have been forced to pay without actually receiving any services.
The complaint has been investigated and resolved to the customer’s satisfaction.
Inverter on solar panels is not working
Inverter on solar panels is not working. Sunuso wants to charge me $250 to come and see the panels, it should be under warranty. In 2017 i got the panels installed with Sunuso and they came did an inspection and installed the panels. on 7/30 my roof needed to be replaced and i called them to take down panels for the roofers. they never took out a permit for this work and they charged me $*** to remove panels. on 8/22 inspection failed for not having a permit. i then have a sting of e-mails from 8/22 until 2/21 when they finally got the permit out and had the inspection competed with the city. that was 6 months before they provided the proper permits to have the dept of building and safety sign off on my roof. After they completed the work my panels and inverter stopped working and i noticed they were not working because my electric bill was unusually high. and now they want to charge me $250 for a product they touched last that should have warranty. I can send the thread of e-mails upon request.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello my name is *** I filed a complaint a few months ago regarding the bad service of the employee that is in charge of my project
Hello my name is *** I filed a complaint a few months ago regarding the bad service of the employee that is in charge of my project. A few months ago I filed a complaint against this bad practice and poor and inefficient service of this company, regarding the bad service of the employee *** against my person, apparently they didn't like the first complaint that I file against them and they call me and told me that they will pay for the monthly payments until they get the approval from the utility company, so she convinced me to remove the complaint and we did because she have told us that they will be paying for the rest of the months until the panel's start to work. But now we had been trying to call this bad woman and she don't answer the call again. So now I'm not going to remove the complaint until the panels get running. They still can't pass the inspection in the utility company, and now we are the ones that are paying for the irresponsibility of this bad company, because we been paying two bills, it is been going for almost a year and I'm ran out of patience with these clowns. Original Complaint: Hello, I'm filling this complaint against SUNUSO ENERGY for unprofessionalism and rudeness with the costumer. Hello my name is *** from San Antonio Tx. I just want let the people know about the unprofessional way to operate from this company and their rude way to treat the costumer. In July 17 of 2019 we had signed a contract with this company because they offered to us to lower the cost of our electric bill and told us that they will only take 2 max. three months to do the job, so after we signed the contract they took 3 months to install the solar panels in our home, and until now March 24 of 2020 is day that our solar panels aren't working, we have called the office to speak with the project manager her name is *** to ask her for an explanation or to find out what is going on, but she had told us that the utility company is the responsible for the delay, so we went to CPS(utility company) to ask about our case and the company told us that SUNUSO ENERGY wasn't on their list of authorized contractors for that matter and also told us that they didn't submit any permits or documentation that proved that they will be doing some work in my property. So we try to speak with the woman on charge *** and she didn't know what to say so she told us to wait on line for 3 to 4 hours until finally we got tired of waiting for her response, we only speak for with her two or max three times since they started the project because she don't answer the phone any more, it is been a while since we spoke with her. I just need a concrete solution to my problem because this company is been affecting my pocket because I'm paying two bills, the electricity bill and the solar panels that aren't operating yet. My advice to the future costumers is this, don't sign the contract with this company because once you sign it they will treat you like nothing and make you wait for several months until you get a response from them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Sunuso Energy Legit?
Sunuso Energy earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Sunuso Energy resolved 100% of 3 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Sunuso Energy has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Sunusoenergy.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sunusoenergy.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Sunusoenergy.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Sunuso Energy.
However ComplaintsBoard has detected that:
- Sunuso Energy protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Sunuso Energy has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
About Sunuso Energy
One of Sunuso Energy's key strengths is their ability to provide cost-effective and sustainable energy solutions. They specialize in developing large-scale solar energy projects that reduce carbon emissions and provide a long-term source of clean energy. The company's use of advanced technologies allows them to optimize energy production and minimize operating costs, which translates into lower prices for their customers.
Sunuso Energy is also known for its excellent customer service. Their team of professionals works closely with clients to ensure that they receive the best possible solution for their energy needs. They are always available to answer questions and provide support throughout the entire process, from design to operation.
The company has a strong commitment to sustainability and environmental stewardship. They are constantly exploring new ways to minimize their impact on the environment while providing reliable and affordable energy solutions. Their use of renewable energy sources, such as solar energy, is just one example of their commitment to sustainable energy production.
In conclusion, Sunuso Energy is a reputable energy company that provides reliable, cost-effective, and sustainable energy solutions to clients worldwide. Their focus on quality, customer service, and environmental sustainability makes them a valuable partner for those seeking a reliable energy provider.
Overview of Sunuso Energy complaint handling
-
Sunuso Energy Contacts
-
Sunuso Energy phone numbers+1 (800) 730-1136+1 (800) 730-1136Click up if you have successfully reached Sunuso Energy by calling +1 (800) 730-1136 phone number 0 0 users reported that they have successfully reached Sunuso Energy by calling +1 (800) 730-1136 phone number Click down if you have unsuccessfully reached Sunuso Energy by calling +1 (800) 730-1136 phone number 2 2 users reported that they have UNsuccessfully reached Sunuso Energy by calling +1 (800) 730-1136 phone number
-
Sunuso Energy address7100 Hayvenhurst Ave #104, Van Nuys, California, 91406-3804, United States
-
Sunuso Energy social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Fast and professional. I signed my contract with them on February, 28 of 2020 and yesterday (X-X-XX) I received an email from PG&E advising I was now able to turn on my system. Shortly after I received the email, Luis, who has been answering all my questions in a timely manner, calls me to guide me on how to turn on my panels.
I really believed all related with my system was going to be halted due to current pandemic, but that was not the case with this company. Great work guys and right on time, summer just arrived!
I want to give many thanks to this company for everything! I have been wanting to install panels for a very long time but I felt it was unnecessary because I did not think I payed too much for electricity. Christina however, was very patient and professional when answering all my questions and concerns and honestly helped me make up my mind. I've had other bids but nothing felt right or was convincing. Christina is passionate *** clean energy and is equally passionate *** helping homeowners save money while investing. Now I pay only my bill from the finance company which is half of what I was paying before solar, and, *** I add, I owe more on my car than I do on my panels (and I am paying for something that is mine and does not loose value over time!) I mean really! That is not all. From the moment I signed with Christina to the final application that was submitted for my system to be granted permission to be turned on, took less then 2 months. The young man who was In close contact with Christina and my self was also very professional and savy. He was in charge of the actual work and took care of all issues that arose. There was an issue with pluming per the inspector (unrelated to my panels I think), and Luis took care of it right away. Also, thanks to Brandy who submitted all the documents required for the final step. She helped me understand what It all meant and would update me with calls and emails. Thank you all!
I have been wanting solar panels since I purchase my home in 2017 and finally had them installed February this year. By April I was turning on my 12.000 KW system. Long story short, I received my bill for the month on May an was excited to see I had produced 1602 kwh and only consumed 967 kwh. It takes basic arithmetic to find out I gave back 635 to the grid! Going solar has been the smartest purchase I've made and I am grateful to Sunuso Energy for making this whole process easy to understand. Luis spent approximately one hour on the phone answering all my questions. I know more about about my solar panels than I do about my car! I want to thank the installation crew as well. Over all very happy.