Sunuso Energy
reviews and complaints

Fast and professional. I signed my contract with them on February, 28 of 2020 and yesterday (X-X-XX) I received an email from PG&E advising I was now able to turn on my system. Shortly after I received the email, Luis, who has been answering all my questions in a timely manner, calls me to guide me on how to turn on my panels.
I really believed all related with my system was going to be halted due to current pandemic, but that was not the case with this company. Great work guys and right on time, summer just arrived!

I have been wanting solar panels since I purchase my home in 2017 and finally had them installed February this year. By April I was turning on my 12.000 KW system. Long story short, I received my bill for the month on May an was excited to see I had produced 1602 kwh and only consumed 967 kwh. It takes basic arithmetic to find out I gave back 635 to the grid! Going solar has been the smartest purchase I've made and I am grateful to Sunuso Energy for making this whole process easy to understand. Luis spent approximately one hour on the phone answering all my questions. I know more about about my solar panels than I do about my car! I want to thank the installation crew as well. Over all very happy.

I want to give many thanks to this company for everything! I have been wanting to install panels for a very long time but I felt it was unnecessary because I did not think I payed too much for electricity. Christina however, was very patient and professional when answering all my questions and concerns and honestly helped me make up my mind. I've had other bids but nothing felt right or was convincing. Christina is passionate *** clean energy and is equally passionate *** helping homeowners save money while investing. Now I pay only my bill from the finance company which is half of what I was paying before solar, and, *** I add, I owe more on my car than I do on my panels (and I am paying for something that is mine and does not loose value over time!) I mean really! That is not all. From the moment I signed with Christina to the final application that was submitted for my system to be granted permission to be turned on, took less then 2 months. The young man who was In close contact with Christina and my self was also very professional and savy. He was in charge of the actual work and took care of all issues that arose. There was an issue with pluming per the inspector (unrelated to my panels I think), and Luis took care of it right away. Also, thanks to Brandy who submitted all the documents required for the final step. She helped me understand what It all meant and would update me with calls and emails. Thank you all!

After completion of contract, Sunuso has not finished the installation of solar services. Months have passed *** and they continue to ignore the job. Our contract to use Sunuso solar services was completed on October 3rd with Consultant Leomar Campos. The contract included signing onto a loan service to pay for the initial installation of the solar panels. The installation was supposed to be done by November, however, it is still incomplete (as of May 21st). We have reached out every week, multiple times a week and have gotten nowhere. Their rep *** routinely sets up dates to complete installation but the company's employees never show up. Consequently, we have been forced to pay without actually receiving any services.

Inverter on solar panels is not working. Sunuso wants to charge me $250 to come and see the panels, it should be under warranty. In 2017 i got the panels installed with Sunuso and they came did an inspection and installed the panels. on 7/30 my roof needed to be replaced and i called them to take down panels for the roofers. they never took out a permit for this work and they charged me $*** to remove panels. on 8/22 inspection failed for not having a permit. i then have a sting of e-mails from 8/22 until 2/21 when they finally got the permit out and had the inspection competed with the city. that was 6 months before they provided the proper permits to have the dept of building and safety sign off on my roof. After they completed the work my panels and inverter stopped working and i noticed they were not working because my electric bill was unusually high. and now they want to charge me $250 for a product they touched last that should have warranty. I can send the thread of e-mails upon request.

Hello my name is *** I filed a complaint a few months ago regarding the bad service of the employee that is in charge of my project. A few months ago I filed a complaint against this bad practice and poor and inefficient service of this company, regarding the bad service of the employee *** against my person, apparently they didn't like the first complaint that I file against them and they call me and told me that they will pay for the monthly payments until they get the approval from the utility company, so she convinced me to remove the complaint and we did because she have told us that they will be paying for the rest of the months until the panel's start to work. But now we had been trying to call this bad woman and she don't answer the call again. So now I'm not going to remove the complaint until the panels get running. They still can't pass the inspection in the utility company, and now we are the ones that are paying for the irresponsibility of this bad company, because we been paying two bills, it is been going for almost a year and I'm ran out of patience with these clowns. Original Complaint: Hello, I'm filling this complaint against SUNUSO ENERGY for unprofessionalism and rudeness with the costumer. Hello my name is *** from San Antonio Tx. I just want let the people know about the unprofessional way to operate from this company and their rude way to treat the costumer. In July 17 of 2019 we had signed a contract with this company because they offered to us to lower the cost of our electric bill and told us that they will only take 2 max. three months to do the job, so after we signed the contract they took 3 months to install the solar panels in our home, and until now March 24 of 2020 is day that our solar panels aren't working, we have called the office to speak with the project manager her name is *** to ask her for an explanation or to find out what is going on, but she had told us that the utility company is the responsible for the delay, so we went to CPS(utility company) to ask about our case and the company told us that SUNUSO ENERGY wasn't on their list of authorized contractors for that matter and also told us that they didn't submit any permits or documentation that proved that they will be doing some work in my property. So we try to speak with the woman on charge *** and she didn't know what to say so she told us to wait on line for 3 to 4 hours until finally we got tired of waiting for her response, we only speak for with her two or max three times since they started the project because she don't answer the phone any more, it is been a while since we spoke with her. I just need a concrete solution to my problem because this company is been affecting my pocket because I'm paying two bills, the electricity bill and the solar panels that aren't operating yet. My advice to the future costumers is this, don't sign the contract with this company because once you sign it they will treat you like nothing and make you wait for several months until you get a response from them.