STX
reviews and complaints

I love this app! We have WiFi and it works perfectly all the time! All the people that are giving this app a negative review must not have a good internet connection. We have an iPad set up in the back room so the stylists can see when their guests have arrived and check to see their schedules without having to annoy the receptionists and we all love it! Stop hating and invest in some WiFi! Your guests will love being able to get some work done while they're processing and your stylists will be happy they don't have to keep checking the front door every 60 seconds!

If my salon wasn't using this software I wouldn't bother. For as much as your paying for the software & app, you'd think they can afford a team to update the app.
The two most annoying things about this app is that:
1) You CAN NOT ADJUST length of service times
2) You CAN NOT EDIT appointment times
( appointment has to be deleted then you have to re enter client, service etc.)
All this app is really good for is, checking your schedule and entering appointments. Pretty basic functions for a $5 app
Dear STX,
Listen to the people funding your pay checks and UPDATE your POS app !

I agree with most of all the other reviews. STX is great when is actually opens, but it is a 50/50 chance that it will actually connect. It is quite embarrassing when you are trying to book clients and the app just won't work. Also frustrating when you need to view your schedule out of the salon and the app just does nothing no matter how many times you try to get in. I have also heard that this problem is being worked on, but I have been using STX since December and it has not improved.

Please STX, please fix it so I can love this app! Very important for running a successful business!

I do like the app. The things I wish it would do are, edit an appointment. My clients who are my friends that contact me to make their appointments. When one needs to move their appointment, I have to reach out to the front desks to edit it. They don’t always edit the appointment, or they do it on the wrong day and or time. Another awesome future is, i wish it would notify you when someone books an appointment with you. Just like when they notify you when your client checks in. And also, it take a little too long to upload when you open the app. If this app had these features, It would get all 5 starts.

I love being able to make appts at my fingertips! And the app is very easy to use doesn’t take long to get used to.

Would be nice to drag more time from fingertips instead of having to use a computer. Times on the appointment blocks so if we’re looking on our phones we don’t have to scroll over to see the time and then forget what spot it was in so you go back and than have to find the time again. Real life struggles especially when you in a salon with many stylists names and you on the end when putting in someone’s info and you have to get out of the app to find the correct info and you go back and you have to restart all over again.

I think Nick Arrojo said it all when he said “this is a wicked sexy app"! I knew when you guys finally put out an iphone app it would be great, and it is the best. We really needed this app to give us away to professionally sell our retail to our clients by filling their "prescription" right from the iPhone/iTouch. Then our receptionist has it all packaged up and ready at checkout. Plus, it makes it easy to up-sell the client services right from the chair. At which point the ticket is automatically filled in correctly and ready for the client at checkout. THANKS! Can’t wait to see your new break-even analysis report that I hear is coming soon.

First of all, who makes a booking system/app only available on IOS? Whoever is in charge of this company should be fired, to honestly create software that's ONLY available on ONE operating system. And Apple? Come on! This app only buys into this stupid idea people have that Apple is the best ever.
So I had to go out and purchase some overpriced electronic just to access my schedule from home.
Now that I actually have it, there is no way to access or edit client notes so everyone crowds around the computer at work just to make skin notes.
It's possible to make appointments from he app but it's really difficult and I just gave up. Totes stoops.

Bought app when first came out; didn't work because they didn't mention a $300.+ "module" was needed to add to ST software I already owned. Instead, went on monthly plan ($25) to access my records at work. TERRIBLE app, so eventually quit monthly fee.
Had a computer problem recently so in emergency, thought I'd reinstate app for the day, to access color formulas, appt book, retail info, etc but now insist on 190.00 fee, NO monthly plan. Desperate, I did it. Had to REPURCHASE app for iPhone, noticed I'd have to purchase again to have on iPad.
App is still horrible, and other issues with company that is dishonest. Watch out, they aren't on the up and up.

STX has worked really well for us, it keeps our staff connected and informed. You know when your client is checked in, even if you are in a facial.
It is easy to keep client notes, you just have to go to the service date, then you know what date the notes are for. That is where I keep all my color formulas.
It is true that I can only see one day at a time, but it's my phone! My staff can book appointments, mark out their lunches, see their schedule from home.
My clients book online in real time, no waiting for a confirmation email, the receptionist doesn't have to do any extra steps. It's expensive, but it is a big part of our success, so it has served us well.

This app has worked pretty well on my iPhone and iPad so far, I have been using it to book my clients for a couple of months now. There are limitations to it that drive me crazy. It would be nice to be able to change an appt length by dragging down another 15-30 minutes like you can on the full computer program for a client with a lot of hair that you need more time for. Right now I have fake services that say Additional 15 min that I add to the next time slot. It would also be nice to be able to see "week view" like on the computer when you are looking for an appt time for a client, not just a single day at a time.

I have not had any of the crashing issues that other people have complained about.

I am extremely happy that I can book directly from this app, but there is no way to adjust timing for services, which means that it is difficult to customize appointments remotely.
There should also be an easier way to edit the time/date of previously booked appointments without completely cancelling them, and then rebooking them. This is actually a really big pain if the timing was customized on the main computer, then a change needs to be made remotely.
There is no access to client profiles, so I am constantly having to lean over the shoulder of my busy front desk to get color formulas out of the main computer. All of those things tend to make this app sort of ok, but actually not terribly functional.

One of the main reasons my salon switched our booking system over to STX was because we could DL the app to our phone, as stylist, and book on the go. The problem is that the app won't work for more than 5 mins. I have tried to log out, close the app, reboot the phone, and even deleted the app and re-download it. Still nothing works and after no more than 5 mins, the screen goes completely blank. It's so disappointing that it won't do the one thing we all wanted it for. Not to mention the fact that STX gets plenty of money from the salon and still charges $5 for an app that DOESN'T WORK. If 0 stars were an option, that's the rating I would give considering the app does absolutely nothing but turn to a blank white screen.

I have been using STX for 10 years and adding the iPhone capabilities has been my smartest purchase yet for my Salon with a staff of 40. I stopped printing everything except credit card receipts. I'm almost paperless now and you wouldn't believe how much time and money that saves. I really love the the "pager" capabilities of the new STX iPhone/iTouch App.
Since we are on three floors this alone has taken tremendous pressure off of my front desk and allows my staff to be discreetly notified when their guests arrive where ever they are in the building. Thank guys, you have answered all of my questions very professionally and I can't wait for the new features to come out at the end of the month. Keep up the GREAT work!

Thanks STX for fixing the some of the issues most of us had.
Connections it still a problem even though it's better.
iPad app is worthless. It's the same thing as for the I-touch and iPhone. The only plus is that you have a bigger screen.
It would be nice to adjust the time for services.
Adding a appointment could be a lot easier than zooming in on the calendar and hoping you get the right time.
I agree with some of the other post that STX is starting to get greedy with there software. Mostly with there online services. I do not have it because of the $250 a month price. They are removing some of key items in the software and making it available through there online server.
Bring back the admin part of the software so I can schedule my own back up!

Another home run for ST! I have been a dedicated user of the desktop software since the launch of the company. With our global society and mobile business climate it is amazing to have your business data at your fingertips. You can run into a client in the market and book themon the spot! as far as price the iPhone app is less than a latte and the STX fee is about a dollar a day ..!
Seriously people I can't believe anyone would comain about that.
What is your time worth?
Plus your clients will think you are uber cool and just think of all the referals you can book next time you are at a party! No more kitchen consultations just fire up your I phone & fill your book

Ok enough! But I could go on
Way to go team ST!

What an amazing App your book and client info whatever you are!
Love this App and great service from all at Stx

This is the best thing to happen to stylists and salons in years

STX has changed our business & our lives (seriously!) We were (miserable) Mikal users for 10years, and after spending 1/2 of what we did with Mikal in 2001, 2 iMacs, a MacBook Pro & 2 iPads, we went live on STX in Jan, 2011 and wow- STX is truly light years ahead of the competition!
Amazing! I can't believe anyone complains about paying a one time fee of $5! STX is the best business decision I have ever made! Is priceless to have 24/7 access to my business, no matter where i am! It's so worth it! I have a staff of almost 30, almost all of whom have downloaded this app on their iphones & ipods, no longer have to call the busy front desk to see when their 1st client for the day is! They can see their appt book before coming to work!
We also have an iPad in the breakroom for the staff to see who's checked in, see their appt book, goals & daily totals, formulas etc.
I'm not sure why others are having trouble connecting to server? We are not experiencing that, but we leave our server on 24/7.
STX & this $5 app has changed our lives! Thanks STX!

STX is expensive. So I expect a lot more out of this app and it's really lacking in functionality and polish. And even after the recent update, it doesn't even utilize the larger screen of the iPhone 5. What gives?

Update...
Another update the day after the last one. Fixing bugs, are we? Although there's no mention of it in the update description (which matches the previous description). So now two updates since the release of iPhone 5 and still not supporting the larger screen OR building up the poor functionality. Ridiculous.

STX, if you want to make a good app that will cause people to want to use your service, just contact some of your users and ask about what problems they have. Or just put a little bit of thought into it and you'll easily come up with a hundred ways to make an app that people will want to use and actually want to recommend. It really wouldn't be that hard for you to make your existing customers happy and thereby bring in new customers.

Update...
Yet another update from STX and still no full screen support for iPhone 5!

Update...
Is it time to at least increase the screen size yet? By the way, has anyone responsible for this app ever run a salon?

I would just like to say first off, if you don't know how to use this application READ THE INSTRUCTIONS! I did and the setup was very straight forward and simple. So if you are having problems it's all explained in the instructions.

I will start with my only complaint. We are paying a lot for the software. Make the iphone app free. There is no reason to nickel and dime us after we have payed a substantial amount for the software. I own the software and pay for online services every month. Those of you who are familiar with this know the expense involve and will understand. Make the app free with the purchase of the module.

Now on to the positive aspects of this application. I love the fact that I don't have to lug my computer around to book appointments on my days off I can easily do it from my phone without have to port my router. I think it's awesome that it lets me know when clients are checked in to the salon and at any time I can view their status. I like to use the clients names when they come in and there is no way to remember them all this function helps me do that as well as lets the other stylists be alerted when their clients are there so that the front desk agent doesn't have to leave the front desk area to let them know that their appointment is there.

I would like to see more functionality as the app is further developed including a little bit more control with the setup functions so if I needed to change an employees hours from home or mark them out I could do that. I would also like to be able to run reports as well. I know that this is a lot to ask but I'm excited what the future holds for this app.

Thank you for all of your hard work STX. We LOVE this app and Salon Transcripts!

You can now double book after this download. Just press and hold the cell you want to book wait until it turns blue and a new screen will pop up and you are able to book an appointment on top of a previously booked appointment. Be careful not to double tap you must press and hold and wait for the cell to turn blue prior to releasing for this to work. Would have been helpful for Salon Transcripts to post a tutorial but who cares. Also your server computer has ti be on for the app to work. Try leaving it on through the night. You can also creat different times for same service such as 45 min hc 60 min hair cut or creat a service called extra time 15 min 30 min etc. the app works much better if you do all the work on the front end. Also after downloading update you must turn your device off and on for it to work properly. Try using a hard reboot if your device by pushing the power button and simultaneously holding down the center ibutton for five to ten seconds until the phone turns off then simply turn it back on.
Love the back office functions of the software. We auto order inventory now through our suppliers using the purchase order functions. We can check to see all of the past client histories and who has not been to see us and contact them be warned you have to know how to use the product to do this but it is awesome nit to mention that once payroll is set up it works with just a simple query run. Awesome product absolutely love it an they are catching up with this app for sure but they were always miles ahead on everything else. I think these tricks will help many of you use the app better. Thanks and email me at chazzatxoxosalon.com if you have any other questions. My help is free unlike their customer support

Not that great.. It's supposed to have notifications to each and every stylist every time a change occurs in the schedule but it doesn't.
And, if the computer at the salon is off, the apps connected to it, will not be able to access any information on the scheduled.
Over hall, lots need to be done to better this app.

Unfortunately I have to use this app because the salon I work at has it. I don’t understand that in 2019 there is such a poor working program. It takes a delayed 30 sec at least to bring up my schedule anytime I try to look at it, or not at all. Why can this company not update their technology? It’s honestly the worst

Inconsistent, poorly made, constant server issues with brand new equipment and PLENTY of bandwidth. This company either needs to pull their product together - or pull out of a very competitive arena. If you are a small or large company - don't be romanced in to risking your business for this software. PAPER books would be better.

I love the concept but being self employed single owner/user I would like to be able to book an appointment without being next to and desktop program being on. What's the point of an app if you have to be at your desktop anyway to book. Love that when you can connect that it shows goals set. Love desktop program not a big fan of app

Our small company has invested hundreds of dollars and many hours of time trying to get this app to work. 3 upgrades to server and workstations, etc., etc... We have only enjoyed about 1 week of this apps use and it would only connect to the server about 50% of the time at best...

It's too bad that STX cannot get the bugs worked out of this app...

the computer program is pretty good yet o have to pay for an app that is not very functional.
you need to integrate with iCal.
you also need to allow us to pull down time on the app like the computer.
weekly view and booking ahead like on the computer needs to happen.
also allow us to go between this app and other apps seamlessly.
*please update this app

I just received a notification on my phone that STX may slow down my device because the developer needs to update the app for it to work more efficiently with iOS. This is not only the story of the iOS app, but the desktop version as well. The only other group of people that has done less in a two year time period has been congress. Please, make STX great again.

I am an stx user and I pay for the monthly online subscription after already paying over $2000 for my software. I think charging $395 for this is an insult to your already dedicated users. There are numerous programs out there that work almost as well. You may want to remember that.

I can also tell that they're people wrote the 5star comments.

That's just my opinion.

We have been using STX for over 3 years. We are now looking for other software. This company likes to nickel and dime you on every little thing they do. We spent over 5k for software, then had to pay $300 to access the iPhone app, THEN 5 bucks a pop? Are you kidding me? And the app works about 50% of the time. Completely unreliable. If this was the kind of service I gave my clients I would be broke!

It's sad to learn that STX has gone down with their services. The app is not working properly and gives me a message of it might overload my phone. Calling STX is always a hassle. It seems like they doing me a favor with their horrible technical support. People they hire have no educational knowledge about the software. I had switched to a different software and much happier. $300 a month? No thanks.

I was very under impressed. Always disconnected from server...can't view...see...adjust schedule. Not user friendly At all. I'm coming from a salon where that system was over 10 years old ...but Much more efficient. No place to add pop ups on clients or check in all for a client with multiple bookings...over all Not impressed! Seems like more of a pain than a helpful tool! I would not recommend this app!

This app could be great, but it's just ok as is. The logout button is too close to the date change button. My staff is constantly logging off or un pairing when they just want to see the next days schedule. I purchased iPads for our color room and break room but they are constantly either not logging in at all or "cannot connect to server". The bugs and design flaws need to be corrected for this app to be 100% useful.

All our stylists that have an iPhone older than the 14 and updates their phones to iOS 16 cannot use the app. It will open but as soon as you touch the screen to use it, it crashes. Contacted Salon transcripts and they are throwing the blame to Apple. It’s been over a month and still crashing. App is useless till it’s patched and since it’s useless I would give it a zero.
Just looked at the last update. 5 years ago!

Before you fire someone or breakup with them one of the things you might say is "There is a lot of potential, but it's not working out."

The things I've never liked about the app are:

- Lack ability to view/add client notes, it would be helpful to see saved formulas, etc.

- The app crashes a lot.

And Now the app is stuck in horizontal view. And you view client details unless you're in Landscape.

Please fix or lose business!

This app is so frustrating. Only half the time can I connect to the server to use it. And yes, it should be free to those that have already purchased the software since that alone is quite expensive. Not to mention that that doesn't even get you free technical support past the first 90 days. Who charges their customers for help on their expensive software that doesn't work well? STX should seriously be embarrassed by this app and fix it ASAP!

As it is nice to have the app; the limited admin privileges are annoying at times. I would love to be able to retrieve and print reports. However this is an issue, my big problem is the log in/out function. Its location is poorly thought through on a user interface level. As you nav through calendar you continue to accidentally log yourself out; this is SO annoying its kind of a joke it has not been addressed before.
All and all the app is poor to ok.
STX please look into an iPad version as well.

I'm very disappointed. It's a great idea except when you're away from the salon and you'd like to add delete or reschedule appointments. When your salon is closed and your computer is off for the weekend, the app is useless! It doesn't work when you're logged out at work. I mean, what's the sense of that. The whole purpose is to always be able to book appts when you bump into a client and she/he wants to schedule something. It really ticked me off when I found out the hard way. AND $5.00?really? For what?

Now that I’ve updated my iPad iOS to 15.1.1, my STX app will start up, but once I try to book an appointment or even open one that’s already booked…CRASH! So now this app is only good for seeing my book, but I cannot interact with any appointments or book any appointments. The team at STX is aware of the crashing that is happening to multiple people at our salon. Crash reports have been submitted along with other requested information. There is still no update fix yet! All subsequent iOS updates have not fixed the problem either.